MERCURIUS IT LIMITED

D365 Business Central, D365 CRM, MS Power Platform, D365 F&SCM (F&O), MS Azure and O365 Support

Our unique support services suite empowers your business to make the most of all versions of Dynamics 365 Business Central /NAV, Dynamics 365 CRM, Dynamics 365 F&SCM (F&O), Microsoft Azure and Power Platform. We offer Guaranteed SLA's through our integrated portal-based helpdesk, enabling us to resolve issues quickly and efficiently.

Features

• Application Support for D365 BC, D365 F&O (F&SCM), D365 CRM
• Application Support for Microsoft Azure
• Application Support for SharePoint & Power Platform
• Virtualisation & Cloud Migration
• IT Infrastructure Managed Services
• Business Continuity & Disaster Recovery Support
• Guaranteed Service Level Agreements (SLA)
• Helpdesk for L1, L2 and L3 support
• 4X Microsoft Solution (Gold) partner for ERP, CRM & Azure.
• Training to new and existing users

Benefits

• Easily accessible from any device or browser.
• Unlimited subscription management
• Better customer service and satisfaction using D365 Customer Service
• Improved Reporting and Business Intelligence
• Customers and Service Delivery for the whole of the UK
• Nearly 2 decades of outstanding Customer Delivery
• Implementation and support consultants, highly experienced and certified
• Support for remote working
• Seamless collaboration
• Improving operational efficiency

£52.50 to £130 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at atush.r@mercuriusit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

255277943656427

Contact

Atush Rohan
+441908508080
atush.r@mercuriusit.com

Planning

• Planning service: Yes
• How the planning service works: We tailor solutions based on requirements from the customer. Azure has many options and it needs some expertise to chose the best options available. We have a proven methodology which delivers the best value for our customers in cloud deployments.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Office & Dynamics 365

Training

• Training service provided: Yes
• How the training service works: We provide end user training on Dynamics 365 suite of applications such as F&O (F&SCM), Business Central, CRM, Project Operations, Customer Service, Field Service, Power BI and Power Platform.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Dynamics 365
  • Microsoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help customers migrate Azure from one tenant to other tenant. We use the available documentation from Microsoft and our expertise to achieve this. ; ; We also help customers migrate from on-premise to the cloud for Azure, Office and Dynamics 365; including hybrid installations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Dynamics 365
  • Office 365
  • Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide detailed studies and performace reports to our customer for their Azure VM's, Office 365 and Dynamics 365 installations.; ; We have particular skills in optimizing Microsoft subscriptions licences to minimize their monthly licence spend.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide and support Microsoft's Azure, Office 365 and Dynamics 365 via our CSP (Customer Service Program).

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Case Acknowledgement < 1HR ; ; Case Resolution ; 1. Critical - System Failure < 4 Hr ; 2. Serious - Major Problem < 12 Hr ; 3. Medium – Minor Problem < 24 Hr ; 4. Low - Query < 72 Hr
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: MaxCare – Industry Best Practice Support made simple ; • Developed based on industry best practice ; • IT Infrastructure Library (ITIL) standardised processes with stringent Testing & Quality Assurance processes ; • Periodic reviews and clear escalation customer meetings Guaranteed Service Level Agreements (SLA) ; • Off the shelf with standardised industry scope and service levels ; • Bespoke to unique services or service requirements Onshore Helpdesk & 1st Line ; • Ensures high level of customer service and customer contact ; • Onshore team of consultants for quick response and onsite work Offshore Delivery & Support centre for 2nd & 3rd Line ; • A proven low risk & cost effective with the ability to deliver ‘follow the sun’ resolution times ; • Complete Flexibility in support & pricing models to suit customer budgets

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS Certifications Pvt. Ltd.
• ISO/IEC 27001 accreditation date: 30/07/2022
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Mercurius IT is conscious that creating and sustaining a welcoming, fair, and equitable workplace for all means fostering a sense of belonging, moving from awareness to empathy, and exhibiting diversity of talent that fosters confidence among both our employees and clients. Our commitment to diversity, equality, and inclusion is enshrined in the DEI policy, complying with the Equality Act, 2010, the Modern Slavery Policy along with the Disciplinary, Bullying and Harassment policy in our Employee Handbook. Additionally, we also track basic demographic information as a part of our DEI initiative to tailor specific initiatives to create a more inclusive culture.; ; Mercurius IT promotes Continuous Professional Development (CPD) by investing in employees’ growth. We support participation in training programs, workshops, and certifications through fee reimbursement and time-off. Through knowledge sharing sessions, we enhance problem-solving and innovation, improving client service. By providing cross-functional project exposure we broaden employees' skill sets. Mentorship programs fosters a culture of continuous learning and development, benefiting both new joiners and experienced team members.; Mercurius IT recognises the significant impact of climate change on individuals and businesses. Corporate sustainability is a key focus, with efforts aimed at reducing the company's carbon footprint. Every year, we publish the Carbon Reduction Policy to monitor and report the approximate Carbon emissions to track progress towards reduction goals. To offset its carbon footprint (based on the Carbon Reduction Policy), Mercurius IT has funded two nature-based projects in Guatemala and Indonesia. Other measures include energy-efficient upgrades in the office, such as using low-energy bulbs and reducing heating and air conditioning usage. Paper waste is minimised by printing only when necessary and using double-sided printing. During the pandemic, a hybrid working model was adopted, reducing the need for public transport and personal vehicle use, thereby cutting down on air pollution.

Pricing

• Price: £52.50 to £130 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at atush.r@mercuriusit.com. Tell them what format you need. It will help if you say what assistive technology you use.