PHYSIOBUDDIE LIMITED

Physiobuddie

PhysioBuddie is an innovative online therapy service providing users with remote step-by-step progressive rehabilitation via: expert help, video tutorials, written and picture-based descriptions and information.

PhysioBuddie progresses in line with recovery and the users rehabilitation ability .

Physiobuddie empowers the patient supporting a wide range of needs and abilities.

Features

• Online Physiotherapy
• Remote Physiotherapy
• Support via expert help, video tutorials.
• Support via written and picture based descriptions and information
• Rehabilitation support in line with patients progress and ability.
• Empowers patients in their rehabilitation
• Increases access to therapy.
• Optimises self management.
• Live patient progress reports and engagement scores.
• Supports patients in their own home.

Benefits

• Enables patients to receive therapy at home.
• Increases patient engagement with therapy.
• Assists the NHS with workforce shortages.
• Delivers remote care to support Covid19 recovery.
• Enables virtual wards for physiotherapy support.
• Delivers personalised care, tailored to the patients needs.
• Increases therapy delivered and improves outcomes.
• Augments face to face physiotherapy.
• Empowers the patient in self-management.
• Reduces ‘Did Not Attends’, readmission, waiting lists, etc

£6 to £10 a user a quarter

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lucya@physiobuddie.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

255322631205149

Contact

Lucy Aston
07701086128
lucya@physiobuddie.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Not Applicable.
• System requirements:
  • IoS
  • Android
  • Windows 10 and 11+
  • Firefox
  • Safari
  • All modern browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Physiobuddie provides telephone and email support, 5 days per week, Monday to Friday, 9am to 5pm, excluding bank and public holidays.; ; If customers wish support for extended hours in the week, at weekends or over holidays, this can be discussed, although an additional charge may apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Physiobuddie provides telephone and email support, 5 days per week, Monday to Friday, 9am to 5pm, excluding bank and public holidays.; ; If customers wish support for extended hours in the week, at weekends or over holidays, this can be discussed, although an additional charge may apply.; ; We provide support as part of our service offering (no additional charge), and this is delivered mostly via telephone and email. We do have regular account meetings with customers (once a quarter typically), to review service, etc.; ; We aim to respond to all contacts within 2 hours, and any serious incidents immediately.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Physiobuddie offers a full implementation service and support to get customers going. ; ; We help the customer customised Physiobuddie as required, set up the clinical uses, support the onboarding of patients, and support them through the "go live" process and beyond, to ensure that they get maximum value from our service.; ; We provide a mix of onsite, in person training and online training and documentation, blended to suit the customers needs and that of their patients.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We have not yet reached an end of contract situation, where a customer has wished to switch to another supplier.; ; However, should this situation arise, we will ensure that all data is made available to the customer, for them to transition this to the new service as smoothly as possible.; ; There is no additional charge for this service.
• End-of-contract process: We have not yet had a situation with a customer has ended a contract and moved to another supplier.; ; However, should this situation arise, we will make a cut of all data available to the customer, and work with them and their new supplier, to ensure a smooth transition.; ; There is no additional charge for this service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Progressive web application that responds to the applicable device. Content is rendered to mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service interface allows users of PhysioBuddie to access support and rehabilitation online to help them with their recovery from operations such as hip and knee replacements. ; ; Care is personalised, clinicians can be accessed online, exercises are delivered, and progress is shown to patient and clinician via various dashboards and reports.; ; Access can be via mobile, smart device, laptop or desktop.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We have not done any testing on assistive technologies.
• API: Yes
• What users can and can't do using the API: Physiobuddie can integrate with other systems and details of our API can be made available to customers and 3rd party companies should they wish connect.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Physiobuddie is designed to work "out of the box". However, within that standardised approach, customers can customise the service to have their own logos, tailor specific care pathway information, adapt screens to suit the therapy scenarios, etc. ; ; This customisation is normally done with Physiobuddie and the customer at implementation and then updated as the customer requires over time.

Scaling

• Independence of resources: Each Physiobuddie customer has a separate cloud environment to other customers, so their resources are not impacted by what other customers might do.; ; Through our cloud service, we enable customers to manage peak demand and surges in usage (for example, if there is a higher than expected usage of video at any given time), without any noticeable impact on the service delivered.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide analytics on all aspects of the Physiobuddie service, for example, number of therapy hours delivered, patient take up rates, length of sessions on different exercises, ability to track patient adherence. Physiobuddie can provide all aspects of remote monitoring. ; ; We also provide analytics for the patient and clinician/therapist so they can see how they are performing against various KPIs.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data as CSV files or reports.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Physiobuddie aims to provide its service 100% of the time, 24/7. Indeed, one of the advantages of Physiobuddie, is that as patients are able to use the service in their home, on their own terms, they can choose when they do their therapy, as opposed to having a fixed time, real world appointment.; ; We contract for 99.99% availability. In the event of any outage (we have not had one yet), any downtime is deducted from the next customers bill.
• Approach to resilience: Hosted with AWS, PhysioBuddie is a very resilient service delivering contractually 99.95%+ uptime and in reality 100% (excluding any planned maintenance). We take advantage of all the AWS features, including things like multi-zone hosting so that our service is always there.
• Outage reporting: Any outages for our service are reported to customers via telephone and email alerts.; ; Any clinician or patient attempting to access the service during an outage, would receive an appropriate message at login, to make them aware of existing issues, and give up to date information as it is available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password ; 2 factor authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: DSPT

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber essentials plus accredited; DSPT; DCB0129 completed
• Information security policies and processes: We have a full range of information security policies and processes in place, for staff to follow.; ; We ensure all existing staff are regularly updated on these, and all new staff go through learning on them as part of their induction.; ; We ensure they are updated on a regular basis, and as we grow, we aim to adopt a recognised standard, such as ISO 27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and change management is an ongoing process and relates to our product development cycle, this continually assessed to take account of customer requests and security impact.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Physiobuddie has regular application penetration tests, the underlying components are continually monitored and updated to mitigate against vulnerabilities and threats. Vulnerability information is taken from CISA, CIS, NCSC and Vendor advice.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Physiobuddie utilises a number of security monitoring services to identify potential compromises, these include industry data and intelligence from sources including NCSC and CISA. Physiobuddie responds to potential compromises by taking the vulnerability advice provided and provides updates to our customers about the risk associated. We aim to respond as quickly as possible to mitigate any compromise and then provide any software updates to fix then issue.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Physiobuddie has protocols in place to manage incidents depending on their type and severity. In any case, we would liaise with the affected customer and create an incident management plan. If there is impact on the wider customer base, we would immediately discuss this with them, ensuring that they are fully informed. We would report this via their preferred communication method which would also be the route of reporting.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Physiobuddie knows that it needs to do its bit to help fight climate change. We know that 5-6% of all UK emissions come from healthcare, with people driving to appointments, clinicians travelling around and supplier chain deliveries.; ; Physiobuddies service delvers physiotherapy in the patients home, reducing or even removing the need for the patient to travel, and allowing the therapist or other clinician to review and support the patient remotely, again without the need to travel.; ; We believe this contributes to the fight against climate change.
• Covid-19 recovery:

  Covid-19 recovery

  Physiobuddies remote therapy service, allowing patients to manage their therapy at home, and clinicians to monitor and support them remotely, supports the recovery from Covid 19.; ; We directly support the ability to avoid face to face contact whilst still delivering care, therefore reducing the possibility of transmission, protecting patient and clinician.; ; We directly support the virtual wards concepts, enabling patients to be managed in their homes, rather than in hospital facilities.; ; We help with therapist workload, at a time when there is a shortage of therapists anyway, and many will be impacted by Covid, allowing more patients to receive therapy, and a smaller number of staff to support them.
• Tackling economic inequality:

  Tackling economic inequality

  Physiobuddie does what it can to support the tackling of economic inequality.; ; Founded and based in Hull, in East Yorkshire, we are in one of those most deprived parts of the country.; ; Our business employs a wide range of local people, helping to support the economy locally and tackle inequality.
• Equal opportunity:

  Equal opportunity

  Physiobuddie is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by UK laws.
• Wellbeing:

  Wellbeing

  Physiobuddie is dedicated to promoting well being in the workplace by encouraging employees to seek work-life balance, encouraging employee fitness, promoting dignity at work, minimising the stressful impacts of work,; managing sickness absence effectively.

Pricing

• Price: £6 to £10 a user a quarter
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: On application

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lucya@physiobuddie.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.