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MACS ENTERPRISE ASSET MANAGEMENT for Aviation (MEAM for Aviation) powered by IBM MAXIMO

MACS Enterprise Asset Management (EAM) for Aviation driven by IBM Maximo enables service, work, asset and lifecycle management in the cloud for all types of aircraft. IBM Maximo utilises a complete set of applications that cover all aspects of management including; procurement, inventory, contracts, suppliers and contractors.

Features

• Speaks the language of aircraft maintainers e.g. job cards/task cards.
• Manage the aircraft lifecycle with structured implementation and retirement processes.
• Plan maintenance in this CMMS for maximum aircraft longevity.
• Allocate resource efficiently for planned and reactive maintenance.
• Manage compliance with automated compliance task generation.
• Carry out inspections with dynamic questionnaire content.
• Manage aircraft configurations to ensure compatibility of replacement parts.
• Authorise purchase to pay transactions with set approval levels.
• Account for stock inventory with smart issues and replenishment.
• Control suppliers with a comprehensive contract management process.

Benefits

• Subscription based hence OPEX, not CAPEX.
• Improved confidence in compatibility of replacement parts.
• Improved accounting with a built in cross charging mechanism.
• Value for money from improved aircraft utilisation.
• Longer asset life cycles from efficient maintenance management.
• Better supplier performance from strict contract management.
• Reduced stock holding hence an improved cash position.
• Complete control over purchasing reduces maintenance costs.
• Optional security to OFFICIAL level for protection of sensitive data.
• Rapid on-boarding by means of the MACS Quick-Start project process.

£154 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@macs.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

255448521642633

Contact

Alex Brain
02084327430
g-cloud@macs.eu

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Internet explorer 11 or
  • Firefox 60 and future fix packs or
  • Google Chrome 66 and future fix packs or
  • Microsoft Edge (latest and future release packs)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Out of hours support is available upon request. Typically our help desk is during stand office working hours Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: MACS works with your organisation to put the appropriate support model in place, our standard model is based on the following levels. Level 0 – Systems Administration where we train and empower nominated staff members to act as a first point of contact. Level 1 - Provided by a trained MACS support engineer encompasses the first level of problem determination, diagnosis and resolution, plus the majority of operational and administrative tasks. Level 2 - Provided by the MACS consultancy team is following the Request/Incident Process. This is the escalation route for any support issues that cannot be resolved at Level 1. Level 3 - Provided by IBM. Level 3 Support is defined as the highest technical level of support in the model. Problems are passed to Level 3 once problem determination has taken place and the resolution requires a physical change either to the underlying application source code, its environment or its infrastructure.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Due to the wide use of the system there is rich user community that provide online videos and support forums. MACS can arrange for an interactive demonstration of the solution and any training requirement you may have.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: MACS will provide PDF or HTML copies of any on-boarding or off-boarding documentation upon request. Users will be given an export of their data upon cessation of service.
• End-of-contract process: There will be a formal end of contract review, providing and agreement for any commercial and technical discussion to take place. A formal exit plan will be agreed as part of the life cycle of the contract. Client data will be formatted in the format and timetable agreed during contract negotiations and confirmed in the exit review.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: In connected mode the view will render according to the size of the screen and type of device. For example, phones, tablets and laptops have a distinctive layout that suits the screen size. For disconnected mode an extra app is required to be installed upon the mobile device.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Services can be provided via the REST protocol. The use of this facility would normally be undertaken by consultants to ensure efficiency of implementation. Training could be provided if necessary but all system updates are carried out according to a strict change control.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution allows for full customisation by the end user. However due to the advanced capability of the product it is recommended that any changes are made by configuration. This serves to improve maintainability and upgrade-ability and reduce the life-cycle cost of the solution.

Scaling

• Independence of resources: The MACS solution is designed as a fully scale-able SaaS service and as such meets the requirements of both small users and larger enterprises or government departments

Analytics

• Service usage metrics: Yes
• Metrics types: Need to be agreed in conjunction with the client service metric requirements
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Clients do not have direct access to the database. Supplier required data in an agreed file format can be shared upon formal request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Data Table Import
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our Cloud Service provider provides 100% uptime Guarantee for Network and Platform. Loss of use of core functionality Maximo is 5 % i.e. 95 % availability . No refund is offered.
• Approach to resilience: VM Replication; Database Replication; -Transactional replication; -Log shipping; -Mirroring; Array-based Replication; DNS Failover
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Under our ISO 27001 Standard Operating Procedure (SOP) Access control is based on the role of the employee and is documented under an Access levels process. This is controlled by the security officer and access is granted to the central management team and reviewed under our internal and external audits for ISO 27001.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International GmbH
• ISO/IEC 27001 accreditation date: 08/01/2020
• What the ISO/IEC 27001 doesn’t cover: This Certificate remains valid while the holder maintains quality administration systems in accordance with the standards and guidelines above, which will be yearly, during the contract period, audited by QMS Quality Management Systems International GmbH. This Certificate is the property of QMS Quality Management Systems International GmbH and must be returned in the event of cancellation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: It's available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Primary contact person will maintain and add information to these requests including an impact analysis for realizing the changes and improvements.; On a quarterly basis all request and changes will be reviewed by the Customer key user team and the MACS primary contact.; All approved changes will be bundled in releases after which detailed planning will be made for development, testing, acceptance and promotion to production.; Carrying out modifications, extensions, installation of patches, etc. on the Maximo product itself via releases is not covered by this contract.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Information about technical vulnerabilities of information systems/application being used are monitored via the MACS technical team, the organisation's exposure to vulnerabilities is evaluated regularly, and appropriate measures taken to address the associated risk. MACS follow the patch policy of all deployed products. All systems shall be kept up to date based on software updates provided by the supplier.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: ISMS SR (information incidents) are notified by all employees in the servicedesk or otherwise emailed to the security officer. The security officer has a console designed to monitor all incidents from first notification to completion.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is covered under our ISO 27001 Standard Operating Procedures. All incidents are reported in our Servicedesk as an internal service request with the marking Information Security (SR type = ISMS) and dealt with separately. The Security Officer will be notified always of every new incident and he/she shall check at that time whether the reported incident is an information security incident. If it is an information security incident, it will be dealt with in the proper way and the reporter will be notified of the steps taken.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainability is a core focus for organizations, as well as being aware the impact businesses have on the environment. MACS can deliver solutions to assist organizations taking their first steps towards a smarter & greener future.; ; MACS can ensure organizations implement maintenance capabilities to ensure they get the longest lifetime out of their assets.; ; MACS champions sustainability implementing solutions to assist with: ; • Extending the lifetime of assets using IoT Data and Al-driven analytics, reducing waste and CO2 emissions; • Capabilities to predict & prevent asset failure, ensuring new assets are purchased only when necessary; • Optimise Asset Management such that you have the precise asset capabilities and count, where you need them, when you need them; • Reducing energy usage by identifying energy-hungry issues and inefficiencies in processes; ; MACS has delivered keynote seminars to champion MACS as an organization, on how we can assist in aiding organizations to take the right steps to a sustainable future. ; ; Peter Lemon, MACS focused on: Digital Business Transformations in Property & Real Estate Management. Speaking how MACS implemented a solution to a large government department, which is one of the largest management systems in Europe and the third biggest globally using a TRIRIGA based solution. ; ; MACS can help drive organizations to be more efficient using digital technology, ensuring you feel confident and supported every step of the way. ; ; “Change is upon us. We can come together and move forward with purpose, delivering a more sustainable world to our clients” MACS.
• Covid-19 recovery:

  Covid-19 recovery

  MACS supported businesses through Covid-19 to stabilise, mobilise, and ensure a safe return to work. In the post-COVID-19 recovery, to overcome the challenges posed by the pandemic, businesses around the world had to react in agile and decisive ways, highlighting the need to digital transformation. MACS helped organizations evolve supporting them to survive, revives, renew and thrive through every stage of Covid-19.; Initially COVID-19 brought fast-moving and unexpected impacts for which many existing crisis plans and teams were unprepared. By learning the right lessons from the pandemic and building resilience for the next crisis, MACS supported businesses to turn the COVID-19 disruption to their advantage and ensure even when the world momentarily stood still, your business does not need to. ; Covid-19 post-pandemic reality aspects of business were permanently changed, and if organizations were to protect themselves for the future they needed to consider accelerating their digital transformation programs. MACS enabled organizations to strengthen their business and technology platforms, empowering their remote workforces, while reducing operational costs in response to budget pressures and managing risk.; ; MACS offered customers the correct tool kit and training to adapt during Covid-19, taking onboard the requirement needs for varying organizations, and ensuring each client was supported during this time.; ; Providing solutions that offer space management technology, allowing organizations to re-create digital plans, allowing businesses to manage their people and spaces to be compliant with local government guidelines. ; ; As well as space management, vigorous cleaning requirements, along with the ability to automate and digitalise processes and customising solutions to an organizations specific requirement to ensure they could return to work in a safe and manageable way. ; ; MACS is able to tailor and support the specific requirements of any organization, ensuring they are confident when potentially faced with a future global pandemic.

Pricing

• Price: £154 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: MACS EU delightfully offers free SaaS trial of IBM Maximo SaaS where you get combination of the world’s leading enterprise asset-management-system with all benefits of a CMMS. Deployed on IBM Cloud by subscription, it is low-cost, secure and available in multiple offerings depending on size & scope of your organisation.
• Link to free trial: https://macs.eu/ibm-maximo-saas-free-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@macs.eu. Tell them what format you need. It will help if you say what assistive technology you use.