INTERWORKS EUROPE LTD

Tableau Cloud (Tableau Creator, Tableau Viewer or Tableau Explorer Licence)

Welcome to Tableau Cloud. This evolution of our fully-hosted, cloud-based solution that empowers smarter decisions with fast, flexible, easy analytics. By delivering trusted data across organizations, Tableau Cloud enables more people and teams to uncover insights and become faster and more confident decision makers―ultimately leading to better, data-driven outcomes.

Features

• Visual Analytics: Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
• Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO
• Platform. Valuable, Mobile, App, Device, Scale, Author, Collaborate, Share, Enterprise
• Access. Connectors, Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise
• Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameterise
• Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
• Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
• Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
• Seventy Connectors. Applications (e.g. Anaplan), Files (e.g. JSON), Relational, 'Big'

Benefits

• Governance: Secure, consistent, controlled permissions, Certified
• Self-Serve. Empower Workforce, Browser-based, Immediate Answers, Web-Authoring, Subscribe
• Lower TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
• Evolution: Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational
• Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
• Pedigree: Stanford, Stephen Few, Disruptive, Gartner Magic Quadrant, Leader, Tufte

£0 to £750 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

255518656015765

Contact

Daniel Rostron
07531541276
Daniel.rostron@interworks.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Limited to Windows and Linux based servers; Minimum spec is 32GB RAM, 8 cores (16 if virtual); no known planned maintenance
• System requirements:
  • Browser based
  • Windows / Linux server
  • 32 GB RAM minimum
  • 8 physical / 16 virtual cores minimum

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours Mon - Fri 9am - 5pm; 24/7 service is available on request at an additional cost depending on size of environment
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide office hours support desk service via email, phone and video conference.; Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance.; All accounts have an assigned account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Set up of Tableau ranges from as little as 5 minutes (subscribe to and register with Tableau Online) to 1-2 hours for installing Tableau Server on your organisation's existing hardware inside a firewall with existing visibility of the source data) to 2-3 days (new hardware, high availability, outside firewall).; Tableau is very much about self service analytics so there is a strong focus on enablement and empowerment. ; Tableau has a wealth of free online lessons that allow self paced training.; InterWorks has a team of accredited Tableau trainers who can deliver official Tableau training either onsite to your team or individuals can attend our regular training courses (usually held in London).; Full, current documentation for Tableau Server and Desktop is online and free.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Tableau Server serves up analytics by either a) having a live connection to data held elsewhere or b) queries data held elsewhere to create a small snapshotted extract of that data.; In either case, at the end of the contract period the source data remains in its source location and whatever data Tableau Server has taken snapshots of would be deleted along with the install.; Tableau Server has no native ability to edit or delete any of the source data from which it generates its analytics.
• End-of-contract process: At the end of the contract the licences expire, users are no longer able to log in and access the service. If the hardware providing the service is a cloud service such as Amazon Web Services this instance would be deleted.; There are no additional costs for an organisation wishing to end a contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The experience of the consumption of dashboards and analytics via mobile browser or desktop browser is the same. We offer guidance on optimising dashboard layout so that they are still effective on smaller mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Appointed administrators of the Tableau Server environment can log in via a browser to a section of Tableau server to configure sites, users, projects, and to do other content-related tasks.; Admins can also use Tableau Services Manager to control server settings such as processor, caching, authentication, distributed deployments
• Accessibility standards: None or don’t know
• Description of accessibility: Monitor server status and activity.; Generate log files.; Add sites, edit site settings, monitor site activity, record workbook performance metrics.; Add users to the server, assign users to sites.; Add and manage site groups.; Create projects, move content from one project to another, assign permissions, change content ownership; View, manage, and manually run schedules for extract refreshes and subscriptions.; Manage storage space limits for content published by users.; Allow web authoring.; Enable revision history.; Allow users to subscribe to workbooks and views, and allow content owners to subscribe others to workbooks and views.; Enable offline snapshots for favorites (iOS only).
• Accessibility testing: No testing for these admin level settings
• API: Yes
• What users can and can't do using the API: Sign In / Out; Create, Query, Update, Delete Site(s); Query Views for Site; Create, Query, Update, Delete Project; Publish Workbook; Add Tags to Workbook; Query Views for Site, Workbook; Query View Image; Query View Preview Image; Query Workbook and connections; Get Workbook Revisions; Query Workbook Preview Image; Query Workbooks for Site, User; Download Workbook, Revision; Update Workbook and Connection; Delete Workbook; Remove Workbook Revision; Delete Tag from Workbook; Publish, Query Datasource; Query Datasource Connections; Get Datasource Revisions; Download Datasource and Revisions; Update Datasource and Connection; Delete Datasource; Remove Datasource Revision; Create Group; Add User to Group, Site; Get Users in Group, Site; Query Groups; Query User On Site; Update Group, User; Remove User from Group, Site; Delete Group; Get Datasource, Workbook Revisions; Download Datasource, Workbook Revision; Remove Datasource, Workbook Revision; Add Datasource Permissions; Add Project, Default, Workbook Permissions; Query Datasource, Project, Default, Workbook Permissions; Delete Datasource Permission; Delete Project, Default, Workbook Permission; Query Job; Create, Query, Update, Delete Schedule; Query Extract Refresh Tasks; Create, Query, Update, Delete Subscription; Add Datasource to Favorites; Add View, Workbook to Favorites; Delete Datasource, View, Workbook from Favorites; Get Favorites for User; Publish Datasource, Workbook; Update Site; Server Info
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: At an individual dashboard level, users can (subject to permissions) comment on existing dashboards. Users can subscribe to specific views on a schedule of their choosing.; Additional customisation using custom portals: we have developed custom portals that provide a rapid, affordable way of providing a look and feel that is consistent with that of the organisation as well as a range of often-requested additional functions with the flexibility to add more relatively easily. (admin level)

Scaling

• Independence of resources: The first step is the choice of environment (dedicated on premise or cloud server, hybrid or public) which controls the range of possibilities for resource contention. Outside of the environment decision Tableau Server has a good range of built in dashboards for monitoring performance.; InterWorks also has its own additional monitoring solution which provides broader analytics on usage of the processors, RAM, disk, network, processes, query times, user contention so that if there is a performance impact administrators can see exactly what the environment was like at that specific point in time and provide the most effective resolution.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage and users for published views.; Usage and users for published data sources.; Actions by All Users; Actions for a specific user, including items used; Recent actions by users, including last action time and idle time.; Completed and pending extract task details.; Completed and pending background task details (non-extract).; Load times and performance history stats.; Space used by published workbooks and data sources, including extracts and live connections.; Difference between scheduled and actual start times of background tasks.; Overall distribution of view load times, slowest views in a given time period.; Current and historical disk space usage, by server node.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Tableau

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users accessing through a browser can, subject to permissions, download data from a dashboard or from a selection to a csv file.; Users can also, again subject to permissions, download the file to Tableau Desktop or Tableau Reader (free, read only version of Tableau) which allows users to download the data from the workbook or from a selection to csv or a crosstab to Excel.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Access Database
  • PDF
  • PNG
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tableau Online is hosted and maintained by Tableau themselves - there is no SLA offered.; Client hosted Tableau Server is typically provisioned using Amazon Web Services or Rackspace which strive for greater than 99.95% availability. We offer a 10% credit to customers on the AWS hosting charge element if service availability drops below that figure in a given month.
• Approach to resilience: Hosted using a 3rd party, typically Amazon Web Services, with all of its associated resilience.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: SAML; Kerberos; Active Directory; OpenID
• Access restrictions in management interfaces and support channels: Management Interfaces and support channels are secured using roles applied to users to maintain the separation of ability of users. The system is designed to allow only specific and absolutely necessary users the ability to alter authentication and authorisation. Default permission for new users is always set to deny all access until it is specifically granted by and administrative account.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Given our role as data analysts we take data security very seriously. We do have an internal security governance policy but this is not currently one that is accredited to an external standard. We have never had a security incident or breach.
• Information security policies and processes: We have a detailed IT Policy (Security and Internet) which we can make available on demand. The key points of which are:; Roles and responsibilities - the policies are established, monitored and breaches investigated by the directors, but at a core level everyone has a responsibility for security. ; Monitoring - we reserve the right to monitor employee use of IT resources, tracking and remote wipe software is installed on all devices; Damage and loss - defined actions in the event of damage or loss of equipment; Misuse and vandalism ; Specific guidelines concerning encryption and security admin policies of portable devices, memory sticks, mobile phones, laptops, AV software, email attachments, commitments in emails, IM systems, licensing of software, and password policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At the package level all updates to the software are detailed in Tableau's release notes page.; At the individual install level, any changes to content published to Tableau Server is tracked through the built in version control so that if a user amends or updates a particular dashboard then they have the capacity to roll back to prior versions.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: AWS has a built in vulnerability testing process which allows the on demand testing of an AWS instance (that we control / have access to).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Amazon Web Services provides assurance that they take responsibility for identifying potential compromises and alert users on discovery. Response times for such incidents are managed by the AWS team.
• Incident management type: Supplier-defined controls
• Incident management approach: User reported incidents go to our support desk for triage. If the support desk cannot resolve it immediately it is escalated to the correct specialist within the team.; Incidents discovered by our team would be notified directly to the client. Minor issues would usually be resolved then alerted. Major issues would be alerted first and then the focus would move on to resolution.; Incidents are reported via email

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Tableau are committed in supporting the NHS with COVID 19 recovery

Pricing

• Price: £0 to £750 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Included: 14 day trial period of fully functioning evaluation copy of the software - agreed number of trial users sufficient to establish viability and appropriateness of the solution plus any proportionate assistance.; Not included: extensive custom development of bespoke solutions
• Link to free trial: https://www.tableau.com/partner-trial?id=13372

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.