ULTIMA BUSINESS SOLUTIONS LTD.

Ultima Dragon Copilot

Specialist services to design, implement and support Microsoft Dragon Copilot, the ambient voice and generative AI clinical documentation solution. We provide workflow assessment, implementation, EPR and other systems and workflow integration, information governance readiness, user training, adoption +optimisation services, and managed support—helping organisations deploy safe, compliant and effective ambient AI.

Features

• Establishing business cases and optimal roll out options.
• Workflow assessment aligning clinical processes with ambient AI deployment.
• EPR integration for seamless clinical documentation transfer workflows.
• Secure cloud deployment aligned with NHS, DTAC, MHRA, DCB0129/0160 requirements.
• Ambient voice optimisation for multi-speaker, multi-language clinical environments.
• Custom note-template design tailored to clinical specialties and workflows.
• User training programmes enabling safe, effective Dragon Copilot clinical usage.
• Adoption and change management accelerating clinician uptake and performance improvement.
• Ongoing managed support providing monitoring, optimisation and issue resolution.
• Information and clinical governance guidance ensuring compliant use.

Benefits

• Cut documentation time per encounter with streamlined ambient workflows.
• Increase throughput and access by enabling appointment capacity across services.
• Reduce after-hours “pajama time,” improving clinician work-life balance and wellbeing.
• Lower cognitive load through automated note drafting and task support.
• Improve documentation quality, completeness, and coding specificity, supporting safer care.
• Support waiting-time reductions and elective recovery through reduced administration times.
• Speed onboarding and adoption through structured training, coaching, and programmes.
• Improve productivity and efficiency, reducing agency and temporary staffing requirements.
• Boost clinician morale and retention via measurable burnout reduction outcomes.
• Reduce clinical administration requirements by automating routine tasks and workflows.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

255729296535758

Contact

Ultima Bid Office
+44333 0158000
publicsectorbids@ultima.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 E3/E5 Office 365 E3/E5
• Cloud deployment model: Public cloud
• Service constraints: Microsoft admins can view the status of services and find out when maintenance is scheduled. Service health information is available at any time by signing in. https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity.
• System requirements:
  • Microsoft 365: Fully hosted, managed SaaS; no on-premises infrastructure needed.
  • Cost-effective: Eliminates additional IT infrastructure for Onboarding system support.
  • Accessibility: Use on any web-enabled device with modern internet browsers.
  • Browser Compatibility: Supports Internet Explorer, Edge, Chrome, Safari.
  • Mobile Availability: Native apps for Android and iOS devices provided.

User support

• Email or online ticketing support: Yes
• Support response times: Bespoke support arrangements can be arranged through the supplier dependent on unique client circumstances.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: In accordance with Microsoft standards at the time of use
• Web chat accessibility testing: Please reference Microsoft Accessibility standards
• Onsite support: Yes, at extra cost
• Support levels: Additional support is available on bespoke basis ranging from deployment and implementation to training and adoption. This is configurable to client requirements at additional cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: 1) Technical Implementation Support End‑to‑end technical enablement to deploy Dragon Copilot safely and effectively within an enterprise healthcare environment, aligned to NHS Trust infrastructure, security, and access standards. 2) Clinical Service and Environment Assessment Collaborative assessment with clinical and operational teams to align the solution to local services, workflows, environments, and patient‑facing settings, reducing risk and disruption at go‑live. 3) Adoption, Training & Change Management Structured, role‑based enablement to support clinician confidence, drive adoption, and embed sustainable use through training, go‑live support, and targeted engagement. 4) Implementation, Configuration & Managed Services Ongoing operational support to configure, monitor, optimise, and manage the Dragon Copilot service over time, supporting service changes, user lifecycle management, and continuous improvement. 5) Dragon Copilot ↔ EPR Integration Services (Separate G‑Cloud Offer) A dedicated integration service to implement and sustain seamless data flows between Dragon Copilot and Electronic Patient Record (EPR) systems, including remote and non‑API environments. Note: Dragon Copilot ↔ EPR Integration Services are provided as a separate G‑Cloud offering, available through Trustmarque Solutions and Ultima Business Solutions G‑Cloud frameworks. This integration capability is not included as standard within the core Dragon Copilot service and must be procured separately where required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Dragon Copilot provides multiple mechanisms for organisations to extract their data. Organisations can export encounter‑related data (such as transcripts, audio, and notes) through continuous data export, which allows data to be sent directly to a Microsoft Fabric workspace selected by the customer. The export configuration supports transcripts, audio files, and documentation outputs. In addition, the solution supports open‑standard data export through the Dragon Data Exchange, allowing retrieval of encounter payloads (e.g., transcripts, structured data, AI‑generated outputs) using standardised API endpoints. Customer data can be provided as an Open Standard export upon request.
• End-of-contract process: At contract end, the service can be deprovisioned using the Dragon Admin Center. When the product is decommissioned, user access is disabled, and the service and its associated data are placed into a deletion queue. Administrators have the option to restore or confirm deletion, ensuring secure and compliant end‑of‑service handling. Where applicable, data is retained or deleted in accordance with the platform’s data lifecycle and retention settings. Backup and recovery processes can support customers in retrieving data prior to deletion. During decommissioning, the organisation is also provided with agreed system data for transition purposes.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is available through Microsoft Learn: https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The solution is designed to be as ubiquitous as possible between mobile and browdesktop services. Users are able to access the complete workflow through both solutions.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface supports: Voice input (dictation, ambient capture) Text editing and correction Template selection and configuration Real‑time note generation and clinical output review Administration through Dragon Admin Center for configuration and access control
• Accessibility standards: None or don’t know
• Description of accessibility: The interface supports keyboard navigation, works with screen readers, and includes high‑contrast display options. The service can be accessed through modern, standards‑compliant browsers on Windows, macOS, ChromeOS, and Linux, and through dedicated mobile applications on iOS and Android. The service does not require technologies such as Flash, Java, Silverlight, or ActiveX, ensuring compatibility with assistive technologies. Web, Desktop, and Mobile applications provide a consistent workflow and interface, supporting users who rely on familiar navigation patterns across devices. The administrative interface is designed to be simple and easy to navigate, with configuration structured around clear organisational roles.
• Accessibility testing: The service is developed in line with established accessibility engineering practices and conforms to modern accessibility standards. While no specific assistive‑technology user testing sessions are documented for this solution, accessibility has been addressed through standards‑based design, compatibility with mainstream assistive tools, and Microsoft’s established inclusive design approach.
• API: Yes
• What users can and can't do using the API: Users can: - Receive clinical encounter outputs (transcripts, summaries, structured data) through event‑based notifications and retrieval endpoints. - Embed Dragon Copilot functionality inside desktop, mobile, or web applications. - Integrate with EHR workflows using SMART on FHIR or partner‑grade APIs. - Build workflow‑specific extensions, AI apps, or agents that operate within the Copilot environment. Users cannot: - Modify the core AI models or underlying system logic. - Directly write data into Dragon Copilot’s internal processing pipeline. - Change protected clinical‑safety‑related features or override system safeguards. - Access any customer data outside their allowed tenancy or bypass role‑based access controls. https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/sdk/ https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/sdk/partner-apis/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users and organisations can customise Dragon Copilot in several ways, focusing on documentation style, vocabulary, workflow preferences, and administrative configuration controls. 1. Customise documentation, note styles, and templates 2. Personalised vocabulary and terminology 3. Customise preferences, languages, and styles 4. Organisation‑level customisation via the admin center 5. Embedded and API‑based customisation 6. Device‑specific and user‑specific options

Scaling

• Independence of resources: Dragon Copilot is delivered as a fully managed, cloud-hosted service on Microsoft Azure, designed for high performance and continuous availability (24x7x365). The solution leverages Azure’s global infrastructure with redundancy and failover to meet uptime expectations. Microsoft works with customers to define and monitor performance KPIs and SLAs, supported by reporting and governance processes.

Analytics

• Service usage metrics: Yes
• Metrics types: The Dragon Admin Center provides analytics dashboards that help organisations understand how clinicians use Dragon Copilot across their services. The dashboards focus on usage, engagement, and feature adoption. 1. User Activity & Engagement Metrics These metrics help organisations assess user adoption and ongoing engagement: Active users Live users First‑time users Returning users Dropped users Re‑engaged users 2. Session and Interaction Metrics These metrics capture how clinicians interact with Dragon Copilot: 3. Visual Dashboard Metrics & Trends Dashboards also provide visual summaries such as: 4. Filtering & Data Export Options
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: 1. Continuous Data Export (Microsoft Fabric) This feature allows your organisation to export: • Notes • Transcripts • Audio directly into a Microsoft Fabric lakehouse. 2. Data Exchange API If your organisation uses technical integrations, you can export encounter outputs. This includes: • Transcripts • Orders • AI generated note sections • Audio files 3. IA Connect (Automated Data Extraction and EPR Data Capture) We can provide technical solutions that automate workflow support to export Dragon Copilot data into the organisations EPR systems. 4. Manual User Extraction The user can extract and export all data manually from Dragon Copilot.
• Data export formats: Other
• Other data export formats:
  • HL7 FHIR (SMART on FHIR, FHIR R4)
  • HL7 Canonical Data Model
  • Open Standard export formats (as requested by the customer)
  • Dragon Standard Payload for structured clinical content
  • Clinical terminology standards (SNOMED CT, ICD-10, CPT)
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: References: * https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/about/security * https://learn.microsoft.com/en-us/azure/backup/backup-overview * https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/about/whitepapers-overview * https://learn.microsoft.com/en-us/azure/availability-zones/az-overview
• Approach to resilience: References: * https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/about/security * https://learn.microsoft.com/en-us/azure/backup/backup-overview * https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/about/whitepapers-overview * https://learn.microsoft.com/en-us/azure/availability-zones/az-overview
• Outage reporting: References: * https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/about/security * https://learn.microsoft.com/en-us/azure/backup/backup-overview * https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/about/whitepapers-overview * https://learn.microsoft.com/en-us/azure/availability-zones/az-overview

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users authenticate using their organisation’s existing Microsoft Entra ID identity. The service supports federated single sign‑on, role‑based access control, and multi‑factor authentication in accordance with NHS and enterprise security policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Microsoft adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific compliance, visit: - https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance - https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--governance-and-compliance - https://servicetrust.microsoft.com/
• Information security policies and processes: Processes ; Microsoft's approach to security governance is multi-faceted and includes several key components: *Microsoft Power Platform: Microsoft Power Platform plays a crucial role in security and governance. It helps secure and govern apps like Power Automate and Power Apps. The platform allows administrators to create simple environment and tenant-wide Data Loss Prevention (DLP) policies. It also provides tools like the Microsoft Power Platform Centre of Excellence (COE) toolkit. *Data Loss Prevention Policies: These policies are used to prevent data leakage and ensure data security. *Security Design Considerations: Microsoft provides best practices for security design considerations. *Governance Model: Microsoft provides guidance on defining the governance model between citizen developers and managed IT services, as well as between central IT and the business unit admins. *Monitoring: Microsoft provides tools for capturing compliance/auditing data and measuring adoption and usage within an organization. *App Governance in Microsoft Defender for Cloud Apps: This provides visibility, remediation, and governance into how apps and their users access, use, and share sensitive data in Microsoft 365 and other cloud platforms. For more detailed information, you may want to explore these resources on the following resources: •https://learn.microsoft.com/en-us/training/modules/security-governance-intro/ •https://learn.microsoft.com/en-us/power-platform/admin/governance-considerations •https://learn.microsoft.com/en-gb/defender-cloud-apps/app-governance-manage-app-governance?view=o365-worldwide •https://learn.microsoft.com/en-us/defender-cloud-apps/app-governance-app-policies-overview •https://learn.microsoft.com/en-us/microsoft-365/business-premium/m365bp-security-privacy-compliance?view=o365-worldwide
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Available on request
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Available on request
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Available on request
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Available on request
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Options for trials of the Dragon Copilot solution have been made available, but are subject to periodic change. Please contact us to discuss the trial versions that are available.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: Friday 23 August 2024
• What the ISO/IEC 27001 doesn’t cover: We have not selected 8.26 'Application security requirement' and 8.30 'Outsourced development' as Ultima does not provide e-Commerce services online, nor outsource development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Intertek Certification Limited
• ISO 9001 accreditation date: Wednesday 16 August 2023
• What the ISO 9001 doesn’t cover: We apply all of ISO 9001 as it relates only to the services offered in our cert scope: 'The provision of IT infrastructure solutions including; the provision and configuration of hardware, software, licencing, professional services, managed services, maintenance, help desks and technical support'.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 617ad75e-5f6b-4677-a7ff-aee0c813eb29
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 9f9070b9-a812-4494-a613-48acb2f5b433
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.