4net Technologies Ltd
FourNet (4net) Cloud Unified Communications (UCaaS)
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
- Unified Communications: via handset, softphone, iOS, Android and Mac
- Integration into Omni-Channel Contact Centres
- CRM: Dynamics, SalesForce, Aareon, MIS, Civica, OpenHousing, Orchard, ServiceNow, Northgate
- IVR, Touchtone, NLP, Natural Language, Nuance, Multi-lingual
- IBM Watson, Amazon Machine Learning, Google AI, Microsoft Cognitive Services
- RPA: Robotic Process Automation, Blue Prism, UiPath, Microsoft
- WEM: Call-Recording, QM, WFO, WFM, scoringcard, screen recording, Gamification.
- PCI-DSS, Descoping, Sycurio, PCI PAL, SAQ-A,
- Reporting, real-time, historic, dashboard, PowerBI, Data Lake, Data Warehouse
- Customer Feedback and surveys, Voice of the Customer, Feedback Management
- Reduce costs, improve uptime, productivity; no upgrade downtime
- Switchboard, Attendant Console, Central Directory Services, AD integration
- Reduce operating expenses – no large capital outlay
- Interact with colleagues and citizens in a single interface
- Maximise the value of your skilled workforce
- Robust security and reliability
- Enable staff to work from anywhere
- ITIL Proactive Monitoring
- Increase user engagement, retention and wellbeing
- Aligned with Social Value themes, ESG
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