Zoho Corporation Limited

Zoho Projects: Comprehensive online project management software for efficient team collaboration

Zoho Projects simplifies project management with cloud-based tools for task tracking, resource allocation, time management, collaboration, Gantt charts, document sharing, issue tracking, custom workflows, and mobile access. Streamline your projects effortlessly with comprehensive features for efficient planning, execution, and delivery.

Features

• Gantt Charts: Visualize project timelines for intuitive planning and scheduling
• Time Tracking: Monitor project progress by tracking time spent efficiently
• Task Management: Organize, assign, and track tasks for streamlined collaboration
• Budgeting: Manage project finances efficiently with budget tracking features
• Document Collaboration: Share and collaborate on project documents seamlessly
• Milestone: Set and track key milestones to ensure project alignment
• Issue Tracking: Identify, prioritise, and resolve project issues
• Adapt to diverse project needs with customisable workflow management.
• Enhanced team collaboration fostering productive interactions.
• Mobile Accessibility: Access and manage projects on-the-go with mobile-friendly features

Benefits

• Streamline project management processes for increased efficiency.
• Streamline project management processes for increased efficiency.
• Improve project visibility with real-time progress tracking.
• Optimise resource utilisation to maximise productivity.
• Ensure timely delivery of projects to meet deadlines.
• Centralize project documentation for easy access and retrieval.
• Facilitate informed decision-making with comprehensive reporting features.
• Boost client satisfaction through transparent project updates.
• Scale operations seamlessly to accommodate business growth.
• Drive profitability by minimising project delays and cost overruns.

£4 to £8 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

255800362501047

Contact

Sreyas Benjamin
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only cloud-based deployment and no support for an on-premise setting.
• System requirements:
  • Safari 13 and above
  • Chrome 73 and above
  • Firefox 69 and above
  • Edge 79 and above
  • Opera 60 and above
  • Android 6.0 & above
  • IOS 12.0 & above
  • Stable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The average response time for free users is 24 hours. For paid users, the response time commitment is 8 hours. On top of it, paid users can opt for support plans to minimize the response hour between 3 hours to 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible right from our home page. Users can chat regarding any support requirements or any queries they have regarding the service. ; ; For ease of access; a) No time based responses required for web chat.; b) Supports 200% of zoom without loss of content and functionality in our web page.
• Web chat accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• Onsite support: Yes, at extra cost
• Support levels: We provide support at 2 levels i.e., classic and premium.; Classic support is free for buyers who subscribe to any one of the paid editions of Zoho Projects.; Premium support plan incurs charges; it offers shorter response times, 24/5 support, remote assistance, and onboarding.Buyers with at least 25 user licenses can purchase the Premium support plan.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Zoho Projects assists users in getting started by offering comprehensive onboarding resources such as tutorials, guides, and webinars. Additionally, users can access interactive demos and sample projects to familiarise themselves with the platform's features and functionalities. The intuitive user interface simplifies navigation, while dedicated customer support ensures prompt assistance and resolution of queries. Furthermore, Zoho Projects provides personalised onboarding assistance and training sessions for teams transitioning to the platform, facilitating a smooth and efficient adoption process.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: To export their data, buyers can use native export tool from within the application, use the data export APIs, or send an export request to our support team. Zoho Projects adheres with GDPR; Users can exercise their "Right to Export" and "Right to Delete" even after the termination of their contract by sending data subject requests (DSR).
• End-of-contract process: Users in paid edition of Zoho Projects will be moved to the free edition if their contract (subscription) terminates and remains un renewed. There will not be any data loss; however, the features exclusive to paid editions will become inaccessible. If there is no activity in the user's Zoho Projects account for over 120 days, we will delete it along with all the data. Users cannot export their data after this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Zoho Projects web app responds seamlessly on mobile browsers. It is developed with mobile-first designs and is responsive on different form-factors. However, for an enhanced, mobile-optimised experience, users can download the Zoho Projects app. In addition to the features from Zoho Projects web, the app incorporates mobile specific functionalities like push notifications and customer metric widgets to manage your projects from anywhere.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Zoho Projects features an intuitive project management interface designed for seamless organisation and execution. Users can easily create, assign, and track tasks within customisable project boards. The interface provides comprehensive views such as Gantt charts and task lists to visualize project timelines and progress. Collaboration is simplified through built-in communication tools like comments and @mentions. Contextual insights, including task dependencies and resource allocation, empower users to make informed decisions. With real-time updates and mobile accessibility, managing projects efficiently is effortless, ensuring timely delivery and client satisfaction.
• Accessibility standards: None or don’t know
• Description of accessibility: Zoho Projects can be accessed from either the web interface or the mobile application. We strive to make our interfaces as user friendly as possible. We have various font sizes support as well as various languages support.
• Accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• API: Yes
• What users can and can't do using the API: Zoho Projects APIs facilitate integration with other Zoho applications and third-party tools by adhering to RESTful principles. These APIs enable you to programmatically fetch and edit data in the different modules in Zoho Projects. All the APIs follow HTTP rules and error codes. Users track API usage and receive notifications when the consumption reaches a set limit via the API dashboard.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise Zoho Projects by tailoring project settings, creating custom fields, and configuring notification preferences. They can also design personalised workflows, templates, and reports to align with specific project requirements. Integration with third-party apps allows for further customisation and workflow enhancement. Additionally, users can define access controls and permissions to regulate team member roles and project visibility.

Scaling

• Independence of resources: Zoho Projects infrastructure scales horizontally and vertically to meets increasing demands by adding more servers or resources. Load balancing techniques are in place to evenly distribute incoming requests across multiple servers. Stability in performance is achieved through continous monitoring of real time metrics such as response times, server load, and error rates. For flexible fault tolerance, redundant components and failover mechanisms are used to ensure high availability. In the event of a failure or outage, redundant systems seamlessly take over, minimising downtime and ensuring uninterrupted service for our users.

Analytics

• Service usage metrics: Yes
• Metrics types: Zoho Projects offers a range of service metrics to track project performance and team productivity. Users can monitor project progress through metrics such as task completion rates, milestone achievements, and project timeline adherence. Resource utilisation metrics provide insights into team workload and allocation efficiency. Time tracking metrics enable users to analyse time spent on tasks and projects, facilitating billing and resource planning. Collaboration metrics measure team engagement and communication effectiveness, while issue tracking metrics highlight areas requiring attention or improvement. Customisable reports and dashboards provide a overview of project metrics, empowering users to make data-driven decisions and optimise project outcomes.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: To export their data, users can use native export tool from within the application, use the data export APIs, or send an export request to our support team. Users can also make data subject export requests (DSR) from within the application.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Network traffic is encrypted when it traverses over the public network and when replicating to the DR data centre. The complete Datacenter stack is under our control. We use firewalls to prevent our network from unauthorised access. Our systems are segmented into separate networks to protect sensitive data from unauthorised access.

Availability and resilience

• Guaranteed availability: Our monthly service uptime is 99.9%. The live service availability status can be seen online. Upon customer request, Zoho will, as per the terms and conditions of its Service level agreement, provide service credits. A copy of Zoho SLA can be shared upon request.
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centres. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs. We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned Outages & Maintenance:; The planned outages would be announced/informed to the customers through several channels, blog post in community forum, business emails, banners in respective services.; ; Generally, annual maintenance activities would be planned during non-business hours to avoid impact to the services.; ; Unplanned Outages:; Major unplanned outages will be posted in social media forums & also will be informed to customers through emails. Customers can always refer to the following link on the health status of each service & update on outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimize the risk of data exposure.; ; Access to production environments is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys. Furthermore, we facilitate such access through a separate network with stricter rules and hardened devices. Additionally, we log all the operations and audit them periodically.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (British Standards Institution)
• ISO/IEC 27001 accreditation date: 22/08/2022
• What the ISO/IEC 27001 doesn’t cover: Zoho has earned ISO/IEC 27001:2013 certification for Applications, Systems, People, Technology, and Processes
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27701 , ISO 27017 , ISO 27018 , SOC Type II + HIPAA
• Information security policies and processes: Zoho shall maintain an information security program in accordance with the international standard ISO 27001, which includes technical and organisational security measures, physical measures, as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction, or alteration, unauthorised disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and periodically communicates them to employees responsible for various controls. The policies are reviewed annually to keep them up-to-date. This policy is verified during our third-party audits such as ISO and SOC.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have Change Management procedures in place that include, but are not limited to, all changes to the Organisation, Applications, Systems, People, Technology, and Processes, as well as information processing facilities that affect information security/privacy. For every change, the security impact is analysed. We maintain audit logs as evidence for all changes. Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are documented and communicated. Zoho shall notify the customer of any changes that may affect the customer adversely.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a dedicated vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, along with automated and manual penetration testing efforts. Our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritised according to severity, and assigned to an owner. We identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and analyze information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analysed to a reasonable extent to help us identify anomalies, such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs on a secure server isolated from full system access to manage access control centrally and ensure availability.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management team notifies you of the relevant incidents and actions needed. We track and close the incidents with corrective actions. Whenever applicable, we will provide you with necessary evidence in the form of application and audit logs regarding incidents. Furthermore, we implement controls to prevent the recurrence of similar situations.; ; We respond to the security or privacy incidents you report to us through incidents@zohocorp.com with high priority. For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or organisation, we will notify the concerned party through email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The energy supply for the Zoho UK’s workspace at Bletchley is derived from renewable sources, accounting for 21% of total power consumption. LED retrofits have been implemented to enhance energy efficiency throughout the building.; Designed with a focus on energy efficiency, data centres that support Zoho UK are powered by renewable energy. Further, these data centres are progressing towards integrating with a solar grid to reduce environmental impacts.; All purchased energy for the data centres is sourced from green energy providers. This enables us to minimise the carbon footprint associated with our operations.; The United Kingdom has committed to achieving carbon neutrality by 2050. Supporting this pledge, we have taken steps to monitor greenhouse gas (GHG) emissions from our operations and implement measures to mitigate them. We account for Scope 2 and Scope 3 emissions and exclude Scope 1 emissions as our work does not involve fuel combustion within operational boundaries.; We've switched completely to electric vehicles for movement within the campus.

  Covid-19 recovery

  During the COVD-19 pandemic, Zoho worked to minimize the impact of COVID on our customers, other business and our local community.; At the start of the pandemic, Zoho created and distributed a Secure Remote Access Toolkit to help organizations quickly adapt to and work securely during the pandemic. This toolkit was made free for the first 100 days.; To assist organizations impacted by the pandemic, Zoho offered free licenses of flagship products, and offered discounts and waivers on licenses on a case-by-case basis.; While most of our employees worked from home, we kept the kitchen at our Chennai headquarters running with a skeletal staff to provide food to underprivileged people in the local area, many of whom were impacted due to a loss of employment during the lockdown.; We converted one of our office buildings into a temporary COVID-19 ward to accommodate citizens who were required to quarantine.; We ran Covid vaccination camps to our employees, their dependents and the support staff who worked in Zoho.

  Tackling economic inequality

  Zoho has always aimed to tackle economic inequality and give back to the community. This is reflected in the following:; Coined by our CEO, transnational localism is the philosophy that underpins our staffing and office location plans. Instead of focusing on crowded urban centres, we've been opening spoke offices in smaller towns and villages. The goal is to improve local infrastructure, boost the economy of these smaller towns and villages, and provide more employment opportunity. ; As part of our philosophy of transnational localism, we believe in hiring locally for each spoke office. This helps promote local talent and bring high-paying jobs back to the villages and towns where we are based.

  Equal opportunity

  As part of our efforts to tackle inequality, Zoho Corporation Limited have made efforts to provide equal opportunities and tackle workforce inequality.; All roles at Zoho Corporation are open to all people irrespective of gender, sex, race, ability, or religion. We hire solely based on skill and have a diverse team.; We eschew discrimination on any grounds, including age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics that define our associates. Instead, we espouse, fairness, striving to ensure that a merit-based approach allows wage parity among associates with comparable experiences and responsibilities, irrespective of their gender.; Our campus has been designed to be accessible to all, including differently-abled colleagues. The layout design includes ramps and lifts in every building, allowing ease of mobility and access to all.; Apart from the usual shuttle facilities, special cab service covering a certain distance is given for women during their third trimester.

  Wellbeing

  Zoho Corporation Limited adheres to industry standards in remuneration, ensuring that compensation is equitable across genders. Recognising the diverse needs of our people, we provide essential support such as parental leave, aligning with our efforts to build an organisation that values and cares for every individual.; We have trained medical practitioners and a dedicated medical clinic available on all days of the week. Employees can freely avail their services.; The Hazard Identification & Risk Assessment (HIRA) Framework is followed rigorously at the premises.; We provide in-house counselling to our employees for free via our team of trained and qualified therapists. ; We organize free medical check-ups for our employees on an annual basis.; We organize regular blood donation camps in association with various blood banks.; We have open house sessions conducted by the CEO periodically where employees can raise any concerns.; Day Care facilities provided for employees kids; The compliance monitoring framework involves ongoing reviews and enhancements of occupational health programmes, guided by feedback, data analysis, and emerging best practices.

Pricing

• Price: £4 to £8 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Zoho Projects free edition can accommodate 3 agents for unlimited period. It provides access to the email, help center, feedback widget, and web forms. Users can handle customer tickets, automate repetitive tasks with macros, collaborate with colleagues, monitor agent KPIs, and set up a customer portal at zero cost.
• Link to free trial: https://www.zoho.eu/projects/signup.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.