Badenoch & Clark

Commercial Exit Management Services

B+C Ltd t/a Adecco provide full commercial exit management support for HM Government and wider public sector organisations. Using proven methods we support organisations with there transition and exit from incumbent suppliers and contracts to Cloud based agreements. Additionally we provide on-going contract management and support ensuring obligations are met.

Features

• Independent advice and expertise
• Cloud specialists
• Cloud readiness assessment and mitigation
• Cloud planning, design, migration and implementation services
• Experts across HM Government and wider public sector
• Customer first approach tailoring to your requirements & business need
• Dedicated account & service management
• Onsite (on premise) or offsite (hosted) delivery

Benefits

• Fully scalable and flexible solutions to suit changing needs
• Partnership approach enabling consistent delivery
• Service continuity and reliability
• Trusted advisory
• Transparency and benefit led solution approach
• Flexible commercial arrangments suited to needs
• Knowledge and skills transfer
• Maximising cloud capabilities

£200 to £1,500 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jonathan.Rayfield@adecco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

256429435326282

Contact

Jonathan Rayfield
07980 647 115
Jonathan.Rayfield@adecco.co.uk

Planning

• Planning service: Yes
• How the planning service works: Badenoch + Clark Ltd t/a Adecco services help customers effectively and diligently plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. On premise or hosted.; ; Throughout this planning process Badenoch + Clark Ltd t/a Adecco utilise our expert team of in-house consultants to assess, analyse and document your existing environment in detail, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration. ; ; We work with our customers to determine an appropriate solution that will deliver value which is fully in line with your current business goals and can scale up/down accordingly. ; ; A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised, our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Badenoch + Clark Ltd t/a Adecco are able to provide training to cover any aspect of the services we provide. As standard, all documentation we create as part of any engagement is stored on a secure central repository which our customers can access which will provide details of all designs, plans and processes created or followed during the tenure.; ; Additionally we can provide formal training through webinars or coordinated classroom training to cover specifics in detail. Further on-the-job (technical) and floor walking (user) activities are provided to ensure that the service experience we provide is delivered to a high standard. ; ; Our consultants will always provide a thorough and detailed handover to customers technical teams where required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Badenoch + Clark Ltd t/a Adecco firstly undertakes a detailed cloud readiness assessments with customers to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state.; ; The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed.; ; The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is provided.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Badenoch + Clark Ltd t/a Adecco follow robust quality and performance processes. Technical and user teams will be identified within the customer business who our consultants will work with to determine key markers of performance and service acceptance to ensure fit for purpose. ; ; All designs, plans and processes (technical and business) are formally quality assured internally through our team of expert consultants. We utilise an internal knowledge portal for our consultants to document and capture peer reviews and recommendations, in doing so we are able to share lessons learned. Once an environment is provisioned, we utilise a diligent transition process that includes extensive testing involving both technical and customer UAT teams with the test criteria being pre-agreed and followed accordingly. ; ; The testing process is used to ensure complete validation of the environments requirements are met including:; • Environment is complete and accurate; • Performs as expected, or better; • Test plans are executed accordingly and results are as planned ; • Track and document any defects or performance constraints ; • Provide test metrics/testing summary reports ; • Ensure services are approved for full usage; ; All of our processes are underpinned by our commitment to our continued ISO 9001 accreditation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Badenoch + Clark Ltd t/a Adecco utilise robust, industry standard ITIL service management on all our engagements, this ensures the quality of our delivery and engagement is rigorously maintained. A dedicated service delivery manager will be allocated to customers as the first reference point should a problem arise. ; ; Our in-house expert consultants are also available to address non categorised service faults or irregular failures once any environment is live. Prior to go-live our team will always be available and proactively resolving faults should they arise.; ; We are able to complement our service with a dedicated cloud self-service portal which allows you to log and progress of incidents regardless of your location or device. We offer dynamic dashboards and a customer centric knowledge base, offering a rapid resolution to many common faults. ; ; Badenoch + Clark Ltd t/a Adecco’s support is flexible and scalable enabling the buyer to adapt to market changes quickly. Our support services offer standard and bespoke Service Level Agreements, delivering KPI driven operational reporting through online ITSM portal and Microsoft’s interactive service dashboards.

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depending on the priority of the ticket, our response time will vary between 1/8/24 hours excluding bank holidays. This is dependent on individual client requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: All Badenoch + Clark Ltd t/a Adecco software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
• Support levels: Standard Service Levels 9-5, Mon-Fri; Enhanced Service 9-5, 7 days a week; Premium Service 24/7:; P1 IRT (Initial Response Time) 15mins, 4 hour fix; P2 IRT (Initial Response Time) 30mins, 8 hour fix; P3 IRT (Initial Response Time) 45mins one business day fix; P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour; ; Price is totally dependent on customer requirement and these factors will have a heavy influence on the overall price. Badenoch + Clark Ltd t/a Adecco can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All our customers are allocated a Service Management representative to steer the service and provide ongoing; Continual Service Improvement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  In 2019 The Adecco Group committed to becoming carbon neutral by 2030, and in 2020 announced a new carbon emissions reduction target of 50% by 2030 (base year 2018), both in terms of absolute emissions and intensity (per revenue and FTE, for Scopes 1 and 2). This ambitious reduction target was set in line with the methodology of the Science-Based Targets Initiative, consistent with the level of decarbonisation required to keep global temperature increase to 1.5°C compared with pre-industrial levels.; ; Key areas where we work towards carbon neutrality include:; ; • Reducing air miles; • Increasing the number of eco-efficient cars in our fleet; • Reducing waste sent to landfill; • Procurement of Fairtrade, environmentally friendly and non-animal tested products; • Recycling paper, ink cartridges and electronic equipment.; ; 50% of our stationery is sourced from sustainable forests. We are minimising use of landfill; we are assessing how to process food waste to minimise reliance on landfill.; ; The Adecco Group UK&I has an environment committee which meets regularly to discuss actions taken and methods for further reducing our environmental impact. The team comprises volunteers from across all brands and central services teams who are passionate about reducing our environmental impact and driving sustainable change across their business areas. We have partnered with Carbon Footprint Ltd since 2019 and became officially a CO2 reduced company in 2020. We have since worked with them to identify science-based targets for further reductions. ; ; The committee is also looking at switching all our sites to renewable energy sources, conducting energy audits at our most energy intensive sites, and reviewing learnings from the last 2 years to maximise virtual meetings and reduce company travel (flights were 33% of our carbon usage in 2019, but were just 7% in 2020).
• Tackling economic inequality:

  Tackling economic inequality

  We recognise the wider public sector’s priorities and responsibilities for delivering social value to the communities they serve. Adecco drives Social Impact by activating three interrelated pillars.; • Our Access to Work pillar uses our strengths to support people, whose working potential is currently under-realised. By 2025, we commit that 15% of all candidates will be from NEET backgrounds of all ages.; • Under our Access to Opportunity pillar, we empower under-served youth by bringing our work closer to schools. Our Creating Brighter Futures Programme is built around essential, transferrable skills that students need to improve overall life chances in education and employment.; • Our Inclusive Futures pillar parallels our efforts internally to be an influencer in our industry, driving diversity and inclusion for everyone. It is crucial to externalise the evidence of this progress to influence the Customers we work with every day.; Making the Future Work for Everyone; During implementation, Adecco will have a workstream dedicated to the creation of our Social Value Delivery Framework which will be part of our contractual commitment to customers and initiatives reported as part of our overall Contract performance. Each customer specific element will be monitored through output KPI’s. The Social Value Plan will be developed in alignment with the customer specific strategic objectives in this area, e.g.:; • Reducing Unemployment: We understand the importance of reducing unemployment in delivery of solutions to Contracting Authorities.; • Local Jobs for Local People: Promoting local opportunities, creating career pathways for local residents with local employers, delivering benefits to the local community, economy and environment.; • Apprenticeships and Improving skills and employment prospects of residents: This will help address skills shortages in key industries.; • Supporting Local SME’s: SME’s play a crucial role in the local communities our customers operate within, adding significant economic benefit.
• Equal opportunity:

  Equal opportunity

  Tackling Inequality ; Being purpose-led rather than purpose-driven is about ensuring we can contribute in a sustainable, positive way to support everyone in our communities to overcome systemic disparities and creating opportunities for all. As part of our commitment to this pledge, we have the following goals, across our business which will directly impact our aims of sourcing an inclusive workforce:; ; • 15% of candidates placed will be from NEET (Not in Education, Employment or Training) Backgrounds by 2025; • Working with Shelter to support homeless individuals on their work journey and de-stigmatise in-work homelessness to support the placement of 500 homeless people back into work over three years; • Support the Long Term unemployed and those who have lost jobs due to by the COVID-19 crisis, with a focus on social mobility and those in long-term unemployment. Our ambition is to assist 500,000 people into meaningful, secure jobs over the next five years; • Working with charities, the DWP, councils, education and training providers to provide experience to all socio-economic backgrounds; • Removing early careers barriers and supporting with work around the Athlete Programme, British Paralympian commitment, and working with the military; • Working with Stafford Long Diversity solutions (an Adecco Group company and specialist in this area at no extra cost), we will attract and empower high-achieving students from lower socioeconomic backgrounds; those with disabilities; those of BAME heritage; and those who identify as LGBTQ+ through a variety of attraction methods. ; ; Providing fair pay for workers; We adhere to paying at least the National Living Wage to both our own employees and Contractors.; ; Charities and Partner engagement ; Supporting our ability to provide candidates that are inclusive and representative of the local community, we have an established network of Charities and Partner organisations to support career social mobility.

Pricing

• Price: £200 to £1,500 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jonathan.Rayfield@adecco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.