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  1. Digital Marketplace
  2. Lot 3: Cloud support
  3. Commercial Exit Management Services
Adecco UK Ltd

Commercial Exit Management Services

B+C Ltd t/a Adecco provide full commercial exit management support for HM Government and wider public sector organisations. Using proven methods we support organisations with there transition and exit from incumbent suppliers and contracts to Cloud based agreements. Additionally we provide on-going contract management and support ensuring obligations are met.

Features

  • Independent advice and expertise
  • Cloud specialists
  • Cloud readiness assessment and mitigation
  • Cloud planning, design, migration and implementation services
  • Experts across HM Government and wider public sector
  • Customer first approach tailoring to your requirements & business need
  • Dedicated account & service management
  • Onsite (on premise) or offsite (hosted) delivery

Benefits

  • Fully scalable and flexible solutions to suit changing needs
  • Partnership approach enabling consistent delivery
  • Service continuity and reliability
  • Trusted advisory
  • Transparency and benefit led solution approach
  • Flexible commercial arrangments suited to needs
  • Knowledge and skills transfer
  • Maximising cloud capabilities

Pricing

£200 to £1,500 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jonathan.Rayfield@adecco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 5 6 4 2 9 4 3 5 3 2 6 2 8 2

Contact

Adecco UK Ltd Jonathan Rayfield
Telephone: 07980 647 115
Email: Jonathan.Rayfield@adecco.co.uk

Planning

Planning service
Yes
How the planning service works
Badenoch + Clark Ltd t/a Adecco services help customers effectively and diligently plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. On premise or hosted.

Throughout this planning process Badenoch + Clark Ltd t/a Adecco utilise our expert team of in-house consultants to assess, analyse and document your existing environment in detail, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration.

We work with our customers to determine an appropriate solution that will deliver value which is fully in line with your current business goals and can scale up/down accordingly.

A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised, our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Badenoch + Clark Ltd t/a Adecco are able to provide training to cover any aspect of the services we provide. As standard, all documentation we create as part of any engagement is stored on a secure central repository which our customers can access which will provide details of all designs, plans and processes created or followed during the tenure.

Additionally we can provide formal training through webinars or coordinated classroom training to cover specifics in detail. Further on-the-job (technical) and floor walking (user) activities are provided to ensure that the service experience we provide is delivered to a high standard.

Our consultants will always provide a thorough and detailed handover to customers technical teams where required.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Badenoch + Clark Ltd t/a Adecco firstly undertakes a detailed cloud readiness assessments with customers to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state.

The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed.

The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is provided.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Badenoch + Clark Ltd t/a Adecco follow robust quality and performance processes. Technical and user teams will be identified within the customer business who our consultants will work with to determine key markers of performance and service acceptance to ensure fit for purpose.

All designs, plans and processes (technical and business) are formally quality assured internally through our team of expert consultants. We utilise an internal knowledge portal for our consultants to document and capture peer reviews and recommendations, in doing so we are able to share lessons learned. Once an environment is provisioned, we utilise a diligent transition process that includes extensive testing involving both technical and customer UAT teams with the test criteria being pre-agreed and followed accordingly.

The testing process is used to ensure complete validation of the environments requirements are met including:
• Environment is complete and accurate
• Performs as expected, or better
• Test plans are executed accordingly and results are as planned
• Track and document any defects or performance constraints
• Provide test metrics/testing summary reports
• Ensure services are approved for full usage

All of our processes are underpinned by our commitment to our continued ISO 9001 accreditation.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Badenoch + Clark Ltd t/a Adecco utilise robust, industry standard ITIL service management on all our engagements, this ensures the quality of our delivery and engagement is rigorously maintained. A dedicated service delivery manager will be allocated to customers as the first reference point should a problem arise.

Our in-house expert consultants are also available to address non categorised service faults or irregular failures once any environment is live. Prior to go-live our team will always be available and proactively resolving faults should they arise.

We are able to complement our service with a dedicated cloud self-service portal which allows you to log and progress of incidents regardless of your location or device. We offer dynamic dashboards and a customer centric knowledge base, offering a rapid resolution to many common faults.

Badenoch + Clark Ltd t/a Adecco’s support is flexible and scalable enabling the buyer to adapt to market changes quickly. Our support services offer standard and bespoke Service Level Agreements, delivering KPI driven operational reporting through online ITSM portal and Microsoft’s interactive service dashboards.

Service scope

Service constraints
Not Applicable

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depending on the priority of the ticket, our response time will vary between 1/8/24 hours excluding bank holidays. This is dependent on individual client requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
All Badenoch + Clark Ltd t/a Adecco software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
Support levels
Standard Service Levels 9-5, Mon-Fri
Enhanced Service 9-5, 7 days a week
Premium Service 24/7:
P1 IRT (Initial Response Time) 15mins, 4 hour fix
P2 IRT (Initial Response Time) 30mins, 8 hour fix
P3 IRT (Initial Response Time) 45mins one business day fix
P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour

Price is totally dependent on customer requirement and these factors will have a heavy influence on the overall price. Badenoch + Clark Ltd t/a Adecco can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All our customers are allocated a Service Management representative to steer the service and provide ongoing
Continual Service Improvement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

In 2019 The Adecco Group committed to becoming carbon neutral by 2030, and in 2020 announced a new carbon emissions reduction target of 50% by 2030 (base year 2018), both in terms of absolute emissions and intensity (per revenue and FTE, for Scopes 1 and 2). This ambitious reduction target was set in line with the methodology of the Science-Based Targets Initiative, consistent with the level of decarbonisation required to keep global temperature increase to 1.5°C compared with pre-industrial levels.

Key areas where we work towards carbon neutrality include:

• Reducing air miles
• Increasing the number of eco-efficient cars in our fleet
• Reducing waste sent to landfill
• Procurement of Fairtrade, environmentally friendly and non-animal tested products
• Recycling paper, ink cartridges and electronic equipment.

50% of our stationery is sourced from sustainable forests. We are minimising use of landfill; we are assessing how to process food waste to minimise reliance on landfill.

The Adecco Group UK&I has an environment committee which meets regularly to discuss actions taken and methods for further reducing our environmental impact. The team comprises volunteers from across all brands and central services teams who are passionate about reducing our environmental impact and driving sustainable change across their business areas. We have partnered with Carbon Footprint Ltd since 2019 and became officially a CO2 reduced company in 2020. We have since worked with them to identify science-based targets for further reductions.

The committee is also looking at switching all our sites to renewable energy sources, conducting energy audits at our most energy intensive sites, and reviewing learnings from the last 2 years to maximise virtual meetings and reduce company travel (flights were 33% of our carbon usage in 2019, but were just 7% in 2020).
Tackling economic inequality

Tackling economic inequality

We recognise the wider public sector’s priorities and responsibilities for delivering social value to the communities they serve. Adecco drives Social Impact by activating three interrelated pillars.
• Our Access to Work pillar uses our strengths to support people, whose working potential is currently under-realised. By 2025, we commit that 15% of all candidates will be from NEET backgrounds of all ages.
• Under our Access to Opportunity pillar, we empower under-served youth by bringing our work closer to schools. Our Creating Brighter Futures Programme is built around essential, transferrable skills that students need to improve overall life chances in education and employment.
• Our Inclusive Futures pillar parallels our efforts internally to be an influencer in our industry, driving diversity and inclusion for everyone. It is crucial to externalise the evidence of this progress to influence the Customers we work with every day.
Making the Future Work for Everyone
During implementation, Adecco will have a workstream dedicated to the creation of our Social Value Delivery Framework which will be part of our contractual commitment to customers and initiatives reported as part of our overall Contract performance. Each customer specific element will be monitored through output KPI’s. The Social Value Plan will be developed in alignment with the customer specific strategic objectives in this area, e.g.:
• Reducing Unemployment: We understand the importance of reducing unemployment in delivery of solutions to Contracting Authorities.
• Local Jobs for Local People: Promoting local opportunities, creating career pathways for local residents with local employers, delivering benefits to the local community, economy and environment.
• Apprenticeships and Improving skills and employment prospects of residents: This will help address skills shortages in key industries.
• Supporting Local SME’s: SME’s play a crucial role in the local communities our customers operate within, adding significant economic benefit.
Equal opportunity

Equal opportunity

Tackling Inequality
Being purpose-led rather than purpose-driven is about ensuring we can contribute in a sustainable, positive way to support everyone in our communities to overcome systemic disparities and creating opportunities for all. As part of our commitment to this pledge, we have the following goals, across our business which will directly impact our aims of sourcing an inclusive workforce:

• 15% of candidates placed will be from NEET (Not in Education, Employment or Training) Backgrounds by 2025
• Working with Shelter to support homeless individuals on their work journey and de-stigmatise in-work homelessness to support the placement of 500 homeless people back into work over three years
• Support the Long Term unemployed and those who have lost jobs due to by the COVID-19 crisis, with a focus on social mobility and those in long-term unemployment. Our ambition is to assist 500,000 people into meaningful, secure jobs over the next five years
• Working with charities, the DWP, councils, education and training providers to provide experience to all socio-economic backgrounds
• Removing early careers barriers and supporting with work around the Athlete Programme, British Paralympian commitment, and working with the military
• Working with Stafford Long Diversity solutions (an Adecco Group company and specialist in this area at no extra cost), we will attract and empower high-achieving students from lower socioeconomic backgrounds; those with disabilities; those of BAME heritage; and those who identify as LGBTQ+ through a variety of attraction methods.

Providing fair pay for workers
We adhere to paying at least the National Living Wage to both our own employees and Contractors.

Charities and Partner engagement
Supporting our ability to provide candidates that are inclusive and representative of the local community, we have an established network of Charities and Partner organisations to support career social mobility.

Pricing

Price
£200 to £1,500 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jonathan.Rayfield@adecco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.