Anima

Anima - the integrated care platform

Anima is an AI-powered care enablement platform trusted by over 600 NHS practices. Our intelligent agentic workflows automate clinical triage, document processing, patient communication and much more - helping primary care teams reduce admin burden, prioritise patient need, and deliver timely, equitable care at scale.

Features

• AI-powered online consultations, patient triage, structured clinical history
• Clinical triage, safety-netting, care navigation, prioritisation workflows
• AI document workflow: auto-coding, summarisation, tasking, SNOMED, filing
• Demand management, capacity control, access throttling, appointment flow
• ISO 27001, DCB0129, Cyber Essentials Plus, DTAC, DSPT compliant
• Patient messaging, SMS, batch messaging, two-way communication
• Real-time dashboards, ICB reporting, practice analytics, KPI tracking
• EMIS, SystmOne integration, HSCN, NHS Login/App, GP Connect, PDS, MESH
• Role-based access, MFA, NHS smartcard compatible
• Full audit trails, activity logging, GDPR compliant

Benefits

• Reduce admin burden 40%+ with AI-enabled automation and workflows
• Prioritise patient need with clinically safe, configurable triage pathways
• Manage demand: control access, manage capacity, reduce DNA rates
• Auto-code, summarise, task and file documents in single workflow
• Real-time operational insights: practice and ICB-level dashboards
• QOF-aligned workflows reduce variation, clinical risk and rework
• Save clinician and admin time: eliminate duplication, reduce manual admin
• Deliver timely, equitable care through intelligent prioritisation
• Ambient AI Scribe captures consultations, generates clinical notes automatically
• AI voice agents handle patient calls autonomously: booking, queries, triage

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@animahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

256453996438324

Contact

Anima Partnerships
07791211730
partnerships@animahealth.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Our cloud-native platform auto-scales to meet demand with zero planned downtime. EHR integrations support EMIS Web and SystmOne, covering 95%+ of GP practices. Requires HSCN connectivity and modern browser. UK-based support within core GP hours.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari - latest versions)
  • Windows 10 or above (for desktop application)
  • Reliable internet connection (minimum 2Mbps recommended)
  • HSCN connection for clinical system integration
  • EMIS Web or SystmOne for EHR integration
  • 210MB of free space
  • 2GB RAM

User support

• Email or online ticketing support: Yes
• Support response times: We offer UK-based live chat and email support, Monday-Friday 9am-5pm. Median first response time of 5 minutes within core hours. SLA response times by severity: Critical within 1 hour, High within 3 hours, Medium within 6 hours, Low within 72 hours. Average customer satisfaction score exceeds 90%.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web chat platform (Intercom) is independently audited and WCAG 2.2 AA compliant. Accessibility features include full keyboard navigation, focus states, screen reader support via WAI-ARIA attributes, semantic markup, and optimised colour contrast. Intercom's accessibility documentation confirms compatibility with assistive technologies. We use plain language and support browser translation tools.
• Onsite support: Yes, at extra cost
• Support levels: Single support tier included at no additional cost. Named account manager for every customer, supported by technical customer success leads. Live in-app chat and email support Monday-Friday 9am-5pm, typical response within 15 minutes during core hours. Incident response aligned with NHS England severity guidelines: Urgent (1hr response), High (3hr), Medium (6hr), Low (72hr). 24/7 on-call for critical outages. 99.5% platform availability SLA. Remote troubleshooting available.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Every customer receives a dedicated account manager responsible for the complete onboarding journey. Onboarding includes:; ; • Bespoke onboarding pack with short video guides covering installation, deployment, and EHR integration (EMIS/SystmOne); • Technical setup typically completed in under 30 minutes; • Live configuration review session with account manager before go-live; • Remote training sessions tailored to practice needs; • Access to support articles, video tutorials, and regular webinars; • In-app and email support throughout; ; Most GP practices complete onboarding within days; maximum four weeks depending on product scope. Other organisations (PCNs, federated teams, secondary care) timelines vary based on technical complexity.; ; Platform designed for intuitive use with minimal training required. Structured offboarding support also provided at contract end, including data extraction guidance and handover call with account manager.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Audit logs and workflow data can be requested via the dedicated account manager or support channel prior to contract end.; ; Upon contract termination, customers should notify Anima with confirmation from a senior clinician and Caldicott Guardian to initiate data deletion. Anima securely deletes all customer data in accordance with GDPR, NHS Records Management Code of Practice, and ISO 27001 standards. ; ; A structured offboarding call is provided to confirm timelines and ensure a controlled transition with no disruption to patient services. Data extraction and deletion are included at no additional cost.
• End-of-contract process: Anima ensures customers leaving the platform receive the same quality of support as those joining. Upon contract end or non-renewal:; Included in contract price:; • Dedicated account manager arranges structured offboarding call; • Walkthrough of offboarding process and confirmation of termination date; • Data extraction support (audit logs, workflow data on request); • Secure deletion of all customer data per GDPR and NHS standards; • Reasonable transition period to extract data before account closure; • Coordination with replacement provider if required; ; Process:; Notice periods and termination rights as per Call-Off Contract. Following notice, the account manager agrees an exit plan covering key actions, timelines, data handling, and switchover. User accounts are disabled at contract end and no further processing occurs.; ; Additional costs:; None. Offboarding, data extraction, and secure deletion are included at no extra charge.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: In-app support is accessed through Intercom.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Anima has completed formal WCAG 2.2 AA compliance testing using assistive technology across multiple platform combinations:; • Windows / Chrome / NVDA (screen reader); • iOS / Safari / VoiceOver (screen reader); ; Internal QA processes include ongoing testing with NVDA to validate accessibility during development cycles. Our engineering team tests new features against WCAG criteria before release, with accessibility defects prioritised for remediation.; ; The platform is built following accessibility best practices including semantic HTML, appropriate ARIA attributes, keyboard navigability, logical focus order, and colour contrast ratios meeting AA thresholds. We support multiple input methods and ensure core workflows are operable without reliance on mouse input.; ; Our in-app support channel (Intercom) is independently certified WCAG 2.2 AA compliant with documented screen reader compatibility.; ; We are committed to continuous accessibility improvement and actively monitor user feedback to inform development priorities. Users of assistive technologies can contact our support team to report accessibility barriers, which are triaged and addressed in line with our standard incident management process.
• API: No
• Customisation available: Yes
• Description of customisation: Anima offers extensive customisation to match practice workflows:; What can be customised:; • Triage pathways and clinical questionnaires; • Document workflow rules (auto-coding, tasking, routing); • Demand management settings (capacity limits, access hours, user-level capacity); • Patient-facing messaging and content; • Inbox views, filters, and team queues; • User roles and permissions; • Dashboard views and reporting preferences; ; How users customise:; Configuration is managed through an in-platform admin settings area. Changes take effect immediately with no downtime. Pre-built templates are available as starting points, or organisations can build custom configurations.; ; Who can customise:; Practice administrators and designated super-users can access configuration settings. Role-based permissions control who can modify organisation-wide settings versus personal preferences. Anima's customer success team provides guidance on optimal configuration during onboarding and ongoing support.

Scaling

• Independence of resources: Anima uses AWS serverless architecture (Lambda, DynamoDB, API Gateway) which auto-scales automatically based on demand. DynamoDB uses on-demand capacity mode, scaling instantly without manual intervention.; ; Tenant isolation is enforced through per-organisation rate limiting and concurrency controls. OTP verification, API requests, and bulk operations use Redis-backed rate limiting with configurable windows per tenant.; ; Bulk operations (document processing, SMS, emails, search indexing) are processed via SQS queues with dead-letter queues for failure handling, preventing resource contention.; ; The Anima platform serves 600+ NHS practices with 99.5%+ availability. Blue-green deployments ensure zero-downtime releases with instant rollback capability.

Analytics

• Service usage metrics: Yes
• Metrics types: Anima provides real-time dashboards and reporting, as well as more detailed metrics per product line available on request. Metrics include:; ; • Triage: requests received, request outcomes, signposting rates; • Documents: volume processed, turnaround times, workflow completion; • Scribe: consultations captured, notes generated, time saved; • Voice agents: calls handled, resolution rates, booking completions, handoff rates; • Demand management: volume trends, peak periods, capacity utilisation; • Adoption: active users, feature usage; ; Dashboards are filterable by date range and exportable in CSV format. Data can be aggregated at practice, PCN, or ICB level depending on contract scope. Regular reports available on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Reporting and analytics data can be exported directly from in-platform dashboards in CSV format. For full data extracts including audit logs and workflow history, users can request via their account manager or support channel. Exports provided in CSV or JSON at no additional cost.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Anima commits to a minimum 99.5% service availability measured monthly, excluding scheduled maintenance windows and force majeure events. This aligns with NHS England service level expectations for clinical software.; ; Scheduled maintenance is communicated at least five business days in advance and conducted outside core hours (typically 22:00–06:00 UK time) to minimise disruption. Our cloud-native architecture supports zero-downtime deployments for routine updates.; ; Availability is continuously monitored with real-time alerting. Service status is communicated proactively to customers during any incidents. Customers can raise availability concerns with their dedicated account manager at any time.
• Approach to resilience: Anima operates a cloud-native architecture hosted in AWS UK-based datacentres with a leading cloud infrastructure provider. The platform is designed for high availability with:; • Multi-availability zone deployment for redundancy, with three availability zones with automatic failover; • Serverless auto-scaling: Lambda functions and DynamoDB scale automatically based on demand; • Database replication with point-in-time recovery; • Regular automated backups with tested restore procedures; • Real-time infrastructure monitoring and alerting; • DDoS protection: AWS Shield Standard protects all endpoints; ; All releases undergo rigorous testing including unit, integration, and user acceptance testing. Penetration testing is conducted annually by a CREST-approved provider.; ; Detailed datacentre security and resilience documentation is available on request. Our infrastructure complies with ISO 27001 and NHS Data Security and Protection Toolkit requirements.
• Outage reporting: Anima proactively communicates service incidents through multiple channels:; • Email alerts: Nominated administrators receive direct notification of incidents affecting their organisation; • In-app notifications: Users are alerted to known issues within the platform; • Support channels: Real-time updates via live chat and dedicated account manager; ; Incident communications include issue summary, estimated impact, resolution progress, and confirmation when resolved. Post-incident summaries are provided for significant events upon request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: All of our access follows the principle of least privilege with role-based permissions. All administrative access requires multi-factor authentication. Privileged access to production systems requires approval and is audited. Full audit logging of all administrative actions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Anima maintains a comprehensive information security policy framework aligned with ISO 27001, NHS Digital standards (DCB0129, DCB0160), NHS Data Security and Protection Toolkit, Cyber Essentials Plus, and UK GDPR requirements.; ; Reporting structure:; Security leadership reports directly to the executive team, ensuring appropriate oversight and resource allocation.; Policy framework includes:; • Information security policy; • Vulnerability management policy (annual penetration testing, regular vulnerability scanning); • Secure development policy (security and privacy by design); • Access control and identity management policy; • Incident response and breach management policy; • Data protection policy and DPIA process for new products/data sharing; Policies are reviewed at least annually and updated in response to regulatory changes, incidents, or organisational changes.; Compliance enforcement:; All staff complete information security training at onboarding and annual refreshers thereafter. Security requirements are embedded in development processes with code review and testing gates. Internal audits and external assessments verify ongoing compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All code changes require pull request with peer review before merge. Continuous integration pipelines run automated unit, integration, and security tests. Dependency scanning identifies vulnerable libraries during build. Infrastructure is managed as code with version control, ensuring full audit trail of configuration changes.; Changes are assessed for security impact before deployment. Clinical safety assessments conducted per DCB0129 for relevant changes. Data Protection Impact Assessments completed where personal data processing is affected. Annual penetration testing by CREST-approved provider with findings remediated by priority.; Production deployments are logged with rollback capability. Zero-downtime deployments ensure backwards compatibility.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We regularly conduct automated vulnerability scanning of infrastructure and applications. Dependency scanning integrated into CI/CD pipeline to identify vulnerable libraries before deployment. Annual penetration testing by CREST-approved provider.; ; Vulnerabilities prioritised and remediated based on severity (critical threats within 48 hours). Cloud infrastructure and OS patches applied automatically where possible. Application patches deployed via zero-downtime CI/CD pipeline.; ; We monitor NCSC weekly threat reports, NHS England cyber alerts, and security advisories from our cloud and tooling providers. Our engineering team reviews emerging threats and assesses applicability to our environment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous monitoring via AWS CloudWatch for infrastructure and applications; Sentry provides real-time anomaly detection. Comprehensive logging of authentication events, API activity, and database access. All user-uploaded files scanned automatically. Alerts sent to engineering team with on-call engineer responding to critical events.; ; Alerts triaged immediately and confirmed incidents escalated per incident management policy with 24/7 on-call coverage. Users are notified where data affected, per GDPR and NHS DSPT requirements.; ; Response times are in line with NHS England's incident management and severity guidelines (target resolution time of 2 hours for urgent issues). Post-incident reviews identify root cause and outline preventive measures.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processes: documented incident management procedures for common scenarios including outages, performance degradation, security events, and clinical safety concerns. Severity classification aligned with NHS England guidelines with defined response and resolution targets.; ; Reporting incidents:; Users report via in-app live chat (Intercom), support email, or dedicated account manager. Internal monitoring (CloudWatch, Sentry) detects issues proactively. Urgent/High incidents escalate to on-call engineering and clinical safety teams.; ; Incident reports:; Real-time updates during active incidents. Post-incident reports for significant events covering root cause, resolution, and preventive measures are shared with organisations affected by an incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials available on request for qualifying NHS organisations. Trial scope, duration, and included features are tailored to the organisation's requirements and agreed prior to commencement. Trials typically include onboarding support, training, and access to core platform functionality. Commercial terms agreed separately following evaluation. Contact us to discuss trial arrangements.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.5%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0c3f6176-5cea-43af-a0c7-16257f2aaa6b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ab7affa7-66cc-43b2-b218-a3d9f1977cb0
• Other security certifications: Yes
• Any other security certifications:
  • DSPT
  • DTAC

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@animahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.