APPTechnology

End User Experience Monitoring Service - data, analysis, reporting and recommendations

Understand you employees' satisfaction over time, spot trends and work strategically for continual improvement, all undertaken by an independent partner. Removes the human bias of marking your own homework. Uses industry leading monitoring and performance tracking software and expert consultancy to give you unbiased baselines and direction.

Features

  • Independent service based EUX reviews and recommendations
  • Removes internal bias, don't mark your own homework
  • Dashboard reporting for daily improvements monitoring
  • Scheduled assessment and reviews presented by experienced EUX consultants
  • all delivered as a service for a fixed cost

Benefits

  • Receive 'bite sized' tactics to drive positive change
  • Creates internal capacity to concentrate on change, not analysis

Pricing

£4 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 5 7 1 1 9 7 9 0 3 8 0 1 2 1

Contact

APPTechnology Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk

Planning

Planning service
Yes
How the planning service works
APPtechnology leverage Lakeside Systrack Cloud to drive the data gathering and performance monitoring aspects of this EUX monitoring service.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Performance testing is incorporated within the EUX data measures.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Lakeside Systrack Cloud

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1: 2 business days. Priority 2: 4 business days. Priority 3: 6 business days. Priority 4: 8 business days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
CRITICAL (Priority 1) — the problem results in extremely serious interruptions to a customer’s operation. It has affected, or could affect, the entire user community. URGENT (Priority 2) — the problem results in serious interruptions to normal business operations. In a production system, important tasks cannot be performed, but the error does not impair essential operations, processing can still continue in a restricted manner, and data integrity may be at risk. IMPORTANT (Priority 3) — the problem causes interruptions in normal operations. It does not prevent operation of a system, or there could be minor degradation in performance. MINOR (Priority 4) — the problem results in minimal or no interruptions to normal operations (no business impact). The target response times for correcting errors are as follows: Priority 1: 2 business days. Priority 2: 4 business days. Priority 3: 6 business days. Priority 4: 8 business days.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Lakeside Systrack

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021
Covid-19 recovery

Covid-19 recovery

As per APPtechnology Business Continuity Plan v4 May 2021
Tackling economic inequality

Tackling economic inequality

The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole.
Equal opportunity

Equal opportunity

As per APPtechnology Equal Opportunities Policy v2 May 2021

Pricing

Price
£4 a user a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.