End User Experience Monitoring Service - data, analysis, reporting and recommendations
Understand you employees' satisfaction over time, spot trends and work strategically for continual improvement, all undertaken by an independent partner. Removes the human bias of marking your own homework. Uses industry leading monitoring and performance tracking software and expert consultancy to give you unbiased baselines and direction.
Features
- Independent service based EUX reviews and recommendations
- Removes internal bias, don't mark your own homework
- Dashboard reporting for daily improvements monitoring
- Scheduled assessment and reviews presented by experienced EUX consultants
- all delivered as a service for a fixed cost
Benefits
- Receive 'bite sized' tactics to drive positive change
- Creates internal capacity to concentrate on change, not analysis
Pricing
£4 a user a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 5 7 1 1 9 7 9 0 3 8 0 1 2 1
Contact
APPTechnology
Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- APPtechnology leverage Lakeside Systrack Cloud to drive the data gathering and performance monitoring aspects of this EUX monitoring service.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Performance testing is incorporated within the EUX data measures.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Lakeside Systrack Cloud
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Priority 1: 2 business days. Priority 2: 4 business days. Priority 3: 6 business days. Priority 4: 8 business days
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- CRITICAL (Priority 1) — the problem results in extremely serious interruptions to a customer’s operation. It has affected, or could affect, the entire user community. URGENT (Priority 2) — the problem results in serious interruptions to normal business operations. In a production system, important tasks cannot be performed, but the error does not impair essential operations, processing can still continue in a restricted manner, and data integrity may be at risk. IMPORTANT (Priority 3) — the problem causes interruptions in normal operations. It does not prevent operation of a system, or there could be minor degradation in performance. MINOR (Priority 4) — the problem results in minimal or no interruptions to normal operations (no business impact). The target response times for correcting errors are as follows: Priority 1: 2 business days. Priority 2: 4 business days. Priority 3: 6 business days. Priority 4: 8 business days.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Lakeside Systrack
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021 - Covid-19 recovery
-
Covid-19 recovery
As per APPtechnology Business Continuity Plan v4 May 2021 - Tackling economic inequality
-
Tackling economic inequality
The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole. - Equal opportunity
-
Equal opportunity
As per APPtechnology Equal Opportunities Policy v2 May 2021
Pricing
- Price
- £4 a user a month
- Discount for educational organisations
- No