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Cognizant Worldwide Limited

Cognizant Salesforce End to End Service Offerings

Services across Salesforce Value Chain such as
Business / IT Transformation (Platform Advisory, Strategy/Roadmap, CoE Design)
Application Modernization, Product Evaluation, Application rationalization
Implementation, Upgrade, Devops and migration services
Testing Services
Managed Services

Features

  • Salesforce Architecture Advisory and Transformation
  • High Level and low level solution architecture design
  • Recommendation of appropriate approach for implementation, roll-out and support
  • Assessment of the current technologies fitness for purpose
  • Requirements Definition and Elaboration
  • Level 2 and Level 3 Application support
  • Integration approach

Benefits

  • Faster Project Speed
  • Meeting privacy and regulatory requirements
  • Reliability, security and governance provided by Salesforce
  • 360 degree view of customers. Omni channel customer engagement.
  • Delivering positive customer experiences—faster
  • Automating processes increases efficiency and reduces operational costs
  • Automating processes decreasing operational expenses and financial complexities
  • Build brand loyalty through personal engagement. Exceed customer expectations
  • Seamless integration with other applications
  • Simple-to-use / powerful Tableau CRM / Einstein Analytics analytical capabilities

Pricing

£415 to £1,550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 5 7 7 4 1 9 2 6 7 8 2 0 2 5

Contact

Cognizant Worldwide Limited Frank Mcdade
Telephone: +44 (0) 7711 588 127
Email: inquiryPSandHealth@cognizant.com

Planning

Planning service
Yes
How the planning service works
We co-create with our clients on a shared vision that works toward their business success. Cognizant recommends its proven assessment approach which can span between 6-8 weeks which is conducted in a collaboration with Client team. During this exercise, we apply design thinking approach to craft the best fit Salesforce cloud strategy, future state architecture, license requirements, security and regulation aspects, to be governance structure, user adoption, training and a long term transformation roadmap.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Sales and Service Cloud
  • Marketing Cloud
  • Datorama
  • CPQ
  • MuleSoft Integration
  • Tableau Analytics
  • Salesforce Industry Clouds

Training

Training service provided
Yes
How the training service works
Cognizant utilizes a five stage training program method to manage the overall strategy, design, development, and delivery of the training program. Our extensive experience with different system implementations has demonstrated that this approach will help to arrive at the effective training solution customized to our Client's environment. Based on the course curriculum and prototype defined during the design phase, Cognizant Instructional design team develops training modules for the desired training delivery formats. Through the ‘Train the Trainer’ program, Cognizant teaches Client’s internal trainers the critical training skills so they can deliver the user training courses across user groups.
Training is tied to specific services
Yes
Services the training service works with
  • Sales and Service Cloud
  • Marketing Cloud
  • Datorama
  • CPQ
  • MuleSoft Integration
  • Tableau Analytics
  • Salesforce Industry Clouds

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
"Cognizant work out a detailed Assessment phase to study the as-is applications and propose the best-fit Salesforce migration and implementation roadmap. Migration assessment is done considering three critical aspects. (1) Business Assessment: Engage with Client SMEs to understand business benefits desired from transitioning the various legacy applications to Salesforce. (2) Technology Assessment: Understand as-is technical landscape, integration and data needs to design Future-state Salesforce Architecture. (3) Salesforce Fitment: Assess Salesforce fitment for identified business capabilities (OOB / Config / Custom).
Cognizant has developed several tools and accelerators to accelerate the migration process and re-risk the entire program. Cognizant recommends a phased wise migration approach to minimize the risk and drive higher user adoption. "
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Sales and Service Cloud
  • Marketing Cloud
  • Datorama
  • CPQ
  • MuleSoft Integration
  • Tableau Analytics
  • Salesforce Industry Clouds - IQUVIA, Veeva, nCino

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
To ensure Quality@Speed, our test approach is designed on shift left manage right principles aligned to the agile methodology of implementation. Right from test commencement, our tools come into play at appropriate stages reducing efforts and time. To reduce test design, we use CARTS – that has pre-designed test scenarios. For test automation regression, we leverage Salesforce. NeXT framework with numerous Salesforce specific re-usable libraries for quicker automation across all layers of the application. We plan our testing phases to ensure early defect identification and fixation in SDLC delivering maximum value to Client.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
"Cognizant provides L2 and L3 support services including:
Salesforce Administration Management
Release Management
Platform and Release Management
Environment Management
Problem Management
Minor and Major enhancements
New Functionality Development
Bug Fixes
Code Analysis
Demand Management
Continuous Improvements
Product related support
Service Management"

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not applicable

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV Business Assurance
ISO/IEC 27001 accreditation date
02/07/2021
What the ISO/IEC 27001 doesn’t cover
Certain locations of Cognizant are not in scope of the certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 22301 – Business Continuity Management System

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

OUR SOCIAL VALUE COMMITMENT
We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.
Our Social Value typically has two components:
1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.
2-Training technical teams in ways of working that reduce GHG emissions.
Below is dependent on the size/scope/length of the engagement:
ACTIONS WE WILL UNDERTAKE
• We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.
• We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.
• If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage)
• If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.
SUSTAINABILITY PRINCIPLES
We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.
EMBEDDING THE PRINCIPLES
We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

Price
£415 to £1,550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.