MX Reality Ltd

Immersive Solutions

MX Reality is an exciting, innovative, hi-tech company specializing in developing advanced Mixed Reality training and system solutions and platforms based on Virtual Reality (VR), Augmented Reality (AR) and Artificial Intelligence (AI). Developing solutions within a wide range of industries including utility, power, oil & gas, defence and engineering.

Features

• Virtual Reality(VR)/Virtual Environment(VE)/Augmented Reality(AR) based scenarios (mXlearn)
• Immersive VR/AR based learning - mXlearn
• Mixed Reality Digital Twins with data visualisation - mXvision
• Virtual technical assistant diagnostics, repair and maintenance solution - mXassist
• AI Image Recognition - mXinspect
• Browser-based online remote support system - mXremote
• Augmented Reality enhanced CCTV overlay - mXacctv
• Metaverse - 3D Virtual Environments
• Augmented Reality space fitting visualisation tool - mXfit
• Bespoke Systems Development

Benefits

• Provide realistic safe controlled 3D environment for training
• Simulate complicated pieces of equipment, processes or systems
• Improve knowledge retention & transfer
• Improve asset management & logistics
• Enable training, support and asset management in a safe environment
• Faster training and onboarding of new employees
• Remote access to site & assets, reducing carbon footprint
• Improve inspection & maintenance efficiency
• Reduced time to competence
• Reduce effects of skills fade

£10,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mxreality.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

258078741611988

Contact

Majid Al-Kader
01908 088727
info@mxreality.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The main constraint on using our services is hardware configuration. We aim to support as wide a hardware range as possible, and although some of our services will work on a lower specification including tablets, for best results (especially for our virtual environment solutions) ,we recommend Windows desktops / laptops. The higher the specification, the better performance. ; ; VR solutions require Oculus Quest 3 Headset
• System requirements:
  • Windows 10 Desktop (PC / Laptop) or later
  • 8GB of RAM or higher
  • Dedicated Graphics Card e.g. NVIDIA (Geforce 900 series) or better
  • Quad-core CPU
  • Broadband Connection Speed of 10Mb or higher
  • 64-bit Safari 14.1+, Google Chrome 87+ or Firefox 84+ Browser
  • WebGL, Javascript, Pop-ups and Cookies enabled in Browser
  • Audio Speakers or headphones

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is provided at additional cost depending on the amount and duration of support required. ; ; Typically we will aim to provide a same day initial response during normal weekday business hours. Out of office hour support could be arranged if required at further cost depending on requirements.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Technical support is provided at additional cost based on customer requirement (allowing for a certain number of days support needed per month and number / type of resources that might need to support)
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training is generally provided via online meetings. Following such training, any relevant user documentation (generally in PDF format) is provided (via email) to guide users through the service.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Where client data is held by MX Reality, it can be extracted and provided to the client by MX Reality upon request.
• End-of-contract process: Where MX Reality services are provided on a licence basis, and the licence is not renewed prior to the end of the contract, the licence will become inactive at the end of the contract and users will be unable to access the service. If the client desires to renew / extend the contract, then the licence will be reactivated following contract renewal and the user access will be re-enabled.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our services are predominantly designed to work on desktops/laptops, however some services (where relevant), are designed responsively for use on mobile devices in which case, the page layout is adjusted dependent upon the device screen size and resolution
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: The MX Reality services are hosted on load balanced Microsoft Azure Servers which allows consistent user services to be delivered across varying user volumes.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: All data is encrypted at rest
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Where user data is stored by an MX Reality service, the data can generally be exported and provided in a CSV file format by MX Reality. For some relevant services, the data can be exported by the user administrator in CSV format.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: This is not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We do not connect to client's networks, but we use HTTPS TLS >=1.2 for public networks
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All data is encrypted during transit and at rest.; Access to systems and services requires authentication.

Availability and resilience

• Guaranteed availability: SLA's are provided on a case by case basis in which availability guarantees are defined and agreed.; ; Target service availability is 99.8%
• Approach to resilience: We use a Microsoft Azure datacenter and infrastructure to develop and deliver our online services leveraging its inherent resilience and redundancy facilities.
• Outage reporting: Service outages are reported / notified via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The services generally have a user profile/role hierarchy and the role determines the level of access available within the service
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have an IT Security Policy that covers information classification, access control, equipment security, business continuity, etc.; ; Our offices require key fob entry and all staff are ID checked prior to joining. ; ; We have a third party IT organisation that manages and monitors IT security including hardware, antivirus, firewalls, software patch updates, etc.; ; Security notifications are periodically sent out to remind staff about security consciousness.; ; Access to machines, and software systems requires personal login details.
• Information security policies and processes: All staff have joint and individual responsibility for supporting the information security policies and processes.; ; Access to the company policies (including the information security and data protection policies) are provided to staff when they join. Automated process (where possible) are put in place to help staff abide by policies (such as automated screen locks after a brief period of inactivity).; ; Any information security issues are reported in the first instance to the senior staff who in turn report it to senior management. Senior management then address the issue with the support of the third party IT organisation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change requests are raised / submitted. Following this, they are evaluated in terms of complexity, impact, resource requirement, etc. A summary of the evaluation is then provided along with details of any resulting impacts on budget and delivery timescale. ; The appropriate authority is then required to approve / authorise the change prior to the work commencing.; ; Our service development is generally monitored through a project management system managed by a project manager and as part of any change request, the evaluation includes an investigation into any security implications.; Where necessary the Risk Register may need updating
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Internal infrastructure is supported via a third party IT services company who provide remote monitoring and updates for system security and patching. ; ; Our cloud infrastructure is built with Microsoft Azure services, and leverages its industry standard security and vulnerability protocols. We get periodic notifications from the system regarding any updates or threats and act on them accordingly.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: MX Reality internal infrastructure and cloud infrastructure are delivered via third party IT services and are managed against an SLA. Identified compromises are managed depending upon severity, the initial response time for critical incidents is 1 hour and is managed against agreed SLA.
• Incident management type: Undisclosed
• Incident management approach: Incident Management is provided predominantly via email communication - Users are provided with a support email address where incidents can be sent. Reported incidents are followed up via email. Following an incident, documentation and reports can be made available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Drawing on over two-decades of expertise in immersive-based learning, mXreality stands as a trusted partner for industries grappling with skills shortages and seeking innovative training solutions. With a rich history of pioneering immersive learning for diverse sectors, we've honed our craft to meet the evolving needs of businesses and training providers.; ; Our extensive experience uniquely positions us to support industries in accelerating training and upskilling initiatives. By leveraging virtual environments, virtual reality, and augmented reality, we deliver tailored learning experiences that address specific skill gaps and industry requirements.; ; Over the years, we've collaborated with numerous sectors facing skills shortages, empowering them to cultivate talent pipelines and adapt to changing market demands. From healthcare to manufacturing, from education to power and energy, our immersive solutions have fueled workforce development and bolstered economic growth.; ; mXreality's commitment to innovation and excellence ensures that we remain at the forefront of immersive learning, continuously refining our approach to meet the challenges of tomorrow. As industries navigate the complexities of a rapidly changing landscape, we stand ready to support their training and upskilling endeavors with unparalleled expertise and dedication.

Pricing

• Price: £10,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Some services such as our mXremote service has a free trial option available via the website. The trial allows the user to have 3 remote video sessions for a few minutes each.
• Link to free trial: https://mxremote.azurewebsites.net/home/registration/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mxreality.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.