Catalyst BI Ltd

Data Analytics Education

Our Education Services, delivered in person or virtually, provide learning opportunities and resources to maximise the success of your data deployment. Whether it’s improving your Data Literacy skills, learning how to get started with Qlik, Snowflake, DataRobot producing content rich reports we have a modular Qlik training course for everyone.

Features

• Data Informed Decision Making
• Foundational Data and Analytics
• Qlik Sense for Professional Users
• Qlik Sense Foundation to Support User Adoption
• Qlik Sense Advanced Application Development
• Snowflake Training and Support
• Administer and Maintain Qlik Sense to Improve Performance
• Artificial Intelligence Maturity Assessment
• DataRobot Training and Support
• Qlik APIs and Mashups

Benefits

• Understand principles of data to improve data literacy
• Identify key analytical concepts to hone your decision-making skills
• Introduce best practice techniques and time saving methodologies
• Accelerated learning to ensure high quality, sustainable and extensible applications
• Identify and implement predictive models to solve organisational challenges

£112.00 to £250.00 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.cawthorn@catalyst-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

258190610562836

Contact

Mike Cawthorn
07775 636273
mike.cawthorn@catalyst-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Catalyst BI deliver a sizing and scaling assessment in order to define the architecture required for the Data Analytics cloud software.; ; The Technical Team will work closely with the customer to understand data volumes, update frequencies, concurrency of users and complexity of calculations as part of this service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure Cloud
  • Data Analytics Qlik SaaS
  • Data Science with DataRobot
  • Data Management with Snowflake and Qlik Data Integration

Training

• Training service provided: Yes
• How the training service works: End users (Analysers) of the solution can usually be trained within 1-2 hours, whereas developers (Professional users) of the solution can be 3-4 days of training, subject to existing skills and capability. We offer a range of courses to support the enablement of your users and organisation including:; Qlik Sense End User – Analyser (2 hours); Qlik Sense End User – Professional (4 hours); Qlik Sense Foundation (1 day); Qlik Sense Advanced Application Development (2 days); Administer and Maintain Qlik Sense (1 day); NPrinting (Static Report Building) (1 day); Qlik Sense GeoAnalytics (1 day); Qlik Alerting (4 hours); DataRobot Generative AI and Predictive AI (2 - 40 hours); Snowflake and Data Ops Training and Support (2 - 40 hours)
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Qlik Sense platform allows organisations to move to the cloud and flexibly define access rights and permissions to control not just to what users see but what they can do. On the journey to enabling self-service analytics across an organisation, processes, governance structures and responsibilities need to be clearly defined. ; ; We will work with you to collaboratively develop and document a governance framework for your Qlik self-service reporting and analytics solution. The Governance & ‘Ways of Working Framework’ will define the governance structure and the accompanying processes required to mitigate risks and ensure a well-controlled, robust platform for devolved development and administration. ; ; The Framework will cover: ; • Administration of licences, users, and access permissions ; • Access to and administration of data connections ; • Access to levels of development capabilities and functionality ; • Devolved administration rights for application development and deployment ; • Enhanced role-based data access and security (Section Access)
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure Cloud
  • Qlik SaaS
  • Snowflake
  • DataRobot

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experienced consultants will review and document your current environment and processes, identify any issues or areas to address and provide clear prioritised recommendations on how to improve.; The Health Check covers 25 key areas which span five core themes, including everything from hardware and security to how successful your implementation has been at informing and engaging users. ; ; • Vision, Roadmap & Integration ; Assess how the Qlik deployment aligns to the organisation’s overarching data and analytics strategy.; ; • Systems & Performance; Review system performance including CPU, RAM, and disk and check for optimal configuration of the Qlik environment. We also look at your testing environment and approach, disaster recovery, and upgrade management.; ; • Application Deployment; Examine your deployment structure, how applications are organised and presented, scheduling and performance of data reloads, security and governance, testing and release. ; ; • Application Development ; Review your development processes and assess applications against best practice development, considering the data structure, application design, performance optimisation and documentation of deployed applications. ; ; • Adoption & Integration; Evaluate additional factors which influence the overall performance of your Qlik deployment and user experience. These include data and analytics maturity, capability and skills, data literacy, and user engagement.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: If hosted by Catalyst, support is provided for the Microsoft Azure instance where your Qlik/Snowflake/DataRobot/Talend applications are deployed. Each customer is held within its own Azure tenant, separating data, networks, security and users.; ; We use the Microsoft Azure Monitoring dashboard to track our services alongside with manual auditing/logging controls. Azure allows testing environments which can be assessed for both performance and security prior to release. ; ; We have a standard incident management process embedded within our support solution.; ; 1st, 2nd and 3rd Level support are included in the service, 9 to 5 (UK time), Monday to Friday. ; Both technical and account managers are provided.

Service scope

• Service constraints: Standard support hours are Monday to Friday Bank Holidays excluding Christmas Day and Boxing Day, during the hours of 09:00 – 17:00 GMT

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within an hour Mon-Friday Bank Holidays excluding Christmas Day and Boxing Day, during the hours of 09:00 – 17:00 GMT; ; Weekends are subject to extended support contract terms
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Catalyst provide a support portal, email address and telephone number, Mon-Friday Bank Holidays excluding Christmas Day and Boxing Day, during the hours of 09:00 – 17:00 GMT. All tickets are categorised as P1-P4 events with 2,4,24 hour response times. Please see the attached hosting agreement for more information.; ; Extended support is available via the Managed Application Support Service. With this service your team can be confident developing applications, safe in the knowledge that Catalyst’s expert team are on hand to provide help and support when needed.; Access experienced consultants via the Catalyst support desk for quick and efficient resolution to challenging problem areas. Hours are consumed in increments of 15 mins and can be used anytime within 12 months.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qlik, Talend, DataRobot, Snowflake, VizLib, Microsoft and DataOps

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  When the pandemic started in March 2020, Catalyst made it's award winning Athena Command Centre available free of charge to many of our NHS clients in order to track incoming patient levels and bed availability. We continued to provide this service to 7 NHS trusts for the first 12 months until the main outbreak had been curtailed.; ; During that period, Catalyst created a virtual training environment and moved 53 onsite projects to remotely deployed projects. This has allowed both Catalyst and our customers to continue to deliver their services and recover effectively as a result of Covid-19.; ; Within the workplace, Catalyst supported it's staff by creating a completely virtual office which we have maintained allowing our staff the ability to work from home or selected locations to suit their ongoing requirements.

Pricing

• Price: £112.00 to £250.00 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.cawthorn@catalyst-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.