Carbon60 Limited
Cloud based Engineering Support Services
Cloud support to IT, CIS, Integrated systems and Networks in Secret and Above Secret Domains. Skills capabilities: Systems, Software and Network Engineers, 1st/2nd/3rd line support, service-desk engineering, Engineering Project Management and Change Management. Technical engineering support to MOD Defence Digital environments within Maritime/Air/Land and wider Government.
Features
- Defect repair, routine upgrades, technical systems refresh, temp/perm systems decommissioning.
- On-site/remote service desk support, including out of hours cover.
- Highly specialised expert engineers
- CONDO certified professionals available to support technical requirements overseas.
- Change Management Consultants support transitions to new ways of working.
- Industry Professionals (UNIX, Linux, CCNA/CCNP, VMWare (including VMWare Cloud Foundation))
- Technical advice: IT Security, Secure By Design, Computer Network Defence
- End-to-end Project Management for Engineering requirements, IT and cloud transitions
Benefits
- Experience. FSC organisation, technical support all fully SC/DV cleared.
- Cyber Essentials Plus supplier, 35+ years’ experience in Government/Defence/commercial environments
- Breadth. Providing multi-domain support across MOD Maritime/Air/Land Commands and OGD’s
- Operational Knowledge. Extensive MOD fixed/deployable C5ISR experience.
- Requirements Based. Developing systems and solutions IAW Information Exchange Requirements.
- Innovative. Managing service transition mitigating risks/issues, using Agile methodologies.
- Assurance. Consulting/Assurance services protect Client’s Cloud-based business model.
- Secure by Design. Security Assurance Coordinators, Information Security, Health Checks
- Worldwide. UK/overseas coverage – technical experts CONDO accredited
- Flexible. Project, service, or performance-based delivery models
Pricing
£300 to £1,500 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jenny.underhill@carbon60global.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 5 8 1 9 8 1 2 7 8 2 4 9 8 1
Contact
Carbon60 Limited
Jenny Underhill
Telephone: 07788717916
Email: jenny.underhill@carbon60global.com
Planning
- Planning service
- Yes
- How the planning service works
- Carbon60 can provide support with the delivery of both large and small scale ICT cloud based change programmes. We are able to provide highly experienced architects and specialists to support your organisation either acting as the TDA or in support of your own team. Our services include the identification and management of all potential risks and issues that the programme may face.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Carbon60 can provide support with the delivery of both large and small scale ICT cloud based change programmes .We are able to provide highly experienced architects and specialists to support your organisation either acting as the TDA or in support of your own team. Our services include the identification and management of all potential risks and issues that the programme may face. Providing reports to all levels of stakeholder engagement with recommendations to mitigate the risks.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Carbon60’s Technical Design Authority and change support can provide your organisation with the assurance that all compliance principles and requirements across all areas of the project/programme will be met. Providing options and recommendations to projects and programmes to enable informed decisions helping to realise the full potential of the new systems.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- By engaging with the client and understanding their requirements Carbon60 is able to offer ongoing assistance through the provision of specialist technical support for the duration of the clients requirement. Our rigorous Project Management and Quality Management systems ensure that the client will have a comprehensive plan of further support and engagement.
Service scope
- Service constraints
- N/a
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Email, Phone, Onsite
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BM Trada
- ISO/IEC 27001 accreditation date
- 12/05/2021
- What the ISO/IEC 27001 doesn’t cover
- Services hosted in or provided from Impellam offices and data centres outside of the UK are specifically excluded from the scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Facilities Security Clearance (FSC)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
We’re committed to achieving Net Zero by 2050 and will set UK-wide targets through a public commitment to the Science Based Targets initiative by year end 2024. Our decarbonisation targets will eliminate Scopes 1 & 2 emissions from UK operations by 2030. Our annual Carbon Reduction Plan captures our achievements and makes our commitments public.
Being open and transparent about our carbon footprint, and sharing our journey to Net Zero, is key to building and retaining the trust of our staff, customers, suppliers, communities, and investors.
Our other environmental protection initiatives we will adopt in our G-Cloud service provision include:
1) Travel. We promote online meetings rather than travel.
2) ICT. Prioritise re-use or energy efficient and ethically sourced purchases.
3) Utilities. We only purchase electricity generated by renewable energy.
4) Paper consumption / consumables e.g., recycled, recyclable, double sided, black and white printing.
5) Waste disposal of electronic devices in line with the Waste Electric and Electronic Equipment (WEEE) Regulations 2013.
We will capture and monitor data, quantify, analyse, measure against targets, and report the impact of our initiatives, seeking feedback from staff, Authority, and stakeholders on how well we have performed and what actions are required.Tackling economic inequality
Our initiatives vary from financial investments in local communities, appointment of local Small Medium Enterprises (SME) on larger more complex contracts and supporting career progression leading to greater earning potential.
Working hand in glove with our diversity initiatives, we will assess the following for every G-Cloud call-off to achieve equity in employment/skills/pay:
1) Prioritise local job applicants from deprived areas where possible.
2) Promote high-earning careers in STEM subjects through schools’ outreach, addressing the digital skills gap.
3) Provide CV/Interview workshops for unemployed/underemployed to help secure work.
4) Fund and manage training and apprenticeships for our workforce.
5) Provide our people with the platforms, confidence, and reassurance to be treated equitably in regards pay and promotion.
6) Prioritise purchases from SMEs/subcontractors based locally to site.
7) Prompt Payment <30 days (typically faster) to support our supply chain.
We will capture and monitor data, quantify, analyse, measure against targets, and report the impact of our initiatives, seeking feedback from staff, Authority, and stakeholders on how well we have performed and what actions are required.Equal opportunity
Our objective is to address equality of opportunity challenges, understand and deliver best practice through positive action, flexibility, adaptation, and support mechanisms. For each call-off we will design a social value proposition that leverages our focus on:
1) Supporting ex-military personnel find work
2) Supporting disability accessibility initiatives
3) Flexible/remote working arrangements to match all lifestyles and backgrounds
4) Training our people regarding equality / equity / unconscious bias
5) Targeting diverse recruits through specialist tools aimed at service leavers, women and trainees.
Our successes with the MOD are underpinned by our targeted hiring of ex-military personnel which remains core to our recruitment strategy. Our apprenticeship schemes complement this through upskilling a workforce with the corporate and digital skills needed by our customers.
To further diversify and complement our ex-services workforce, we work with PETA training providers, to access local communities, students, and graduates for recruitment through colleges with a target of 25% of new apprentices from groups underrepresented in the workforce.
To further enhance the future talent pipeline, our schools’ outreach initiatives promote STEM learning as a path towards high-earning careers, addressing the digital skills gap.
We will capture and monitor data, quantify, analyse, measure against targets, and report the impact of our initiatives, seeking feedback from staff, Authority, and stakeholders on how well we have performed and what actions are required.
Pricing
- Price
- £300 to £1,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jenny.underhill@carbon60global.com.
Tell them what format you need. It will help if you say what assistive technology you use.