PARENTPAY GROUP SERVICES LIMITED

Library Management Cloud

LMC serves library staff operations and management reporting from any location all over the internet, managing: circulation, borrowers, lending fees, acquisitions and suppliers (ind EDI), cataloguing, ILL, Serials. It helps borrowers discover, access and reserve holdings and digital resources from a customisable online catalogue including MyLists, MyAccount and community features.

Features

• Web native staff interface including: Circulation, Cataloguing and Acquisitions.
• Web native staff interface including: Integrated Bibliographic Database.
• Web native staff interface including: Interloans and Serials Management.
• Web native staff interface including: BI Reporting.
• Catalogue: Easily customisable for required branding, mobile interface and marketing.
• Catalogue: Search and discovery system for all holdings, e-resources integrated.
• Catalogue: Provides ‘My Account’, ‘My Lists’ and community features.
• Catalogue: Browser agnostic, dynamic adjustment to fit any screen size.
• Library Search: Discovery content across all resource formats, meaningfully categorised.
• Accessibility compliant with WCAG2.2 AA; continually improved.

Benefits

• Library staff can work from any location over the internet
• Borrowers easily discover all resources and services a library offers
• Keep your library catalogue topical and engaging to encourage readership
• Invite community engagement and contribution via reviews and ratings
• Enhance resource discoverability with MARC metadata built in for free
• Share library information with you wider systems' ecosystem securely compliantly
• Connect with all self-service equipment and other services via webservices
• Serve borrower demand and stock management with efficient EDI acquistions
• Fully cloud managed platform, efficiently deployed, always up to date
• Your staff can focus on customer service instead of systems

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@parentpay.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

258259663679996

Contact

Shona Gilbert
07929728924
bidteam@parentpay.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Library Management Cloud is a full LSP in its own right. It will integrate with third-party software/services where library information is required to be shared for the needs of Finance, CRM, Student MIS, 24/7 access systems, authentication (SSO), access to third-party subscriptions offered by libraries to borrowers/any library-associated service.
• Cloud deployment model: Private cloud
• Service constraints: There is a regular planned maintenance window beween 06:00h and 06:30h every Monday, during which the System may be unavailable while updates are applied. Maintenance windows in addition to this, if required, will be communicated to all LMC Customers via the Service Desk, LMC Blog https://blogs.librarymanagementcloud.co.uk/ and the Prism and Soprano forums and on the JISCMail list: LIS_ESS-LIBRARYMANAGEMENTCLOUD. Communication will be issued at least one week in advance of this additional planned maintenance including an estimated duration of unavailability. ESS reserve the right to release emergency changes without notice, under exceptional circumstances.
• System requirements:
  • Modern supported Web Browser, security patches applied.
  • Browser Javascript Support
  • Browser Cookies Support
  • TLS1.2 Transport Encryption Support

User support

• Email or online ticketing support: Yes
• Support response times: All service requests (questions) raised via the Support Portal online /via email are subject to a Target Response Time of 60 minutes (1 Hour). Target Resolution Times are then as follows: ; Major/P1 = 8 working hours - where the issue majorly impacts business operations/multiple users.; High/P2 = 24 working hours - where the issue has high impact across multiple users or for a distinct functional area ; Medium/P3 = 5 working days - where the issue has medium/low impact to users ; Low/P4 = 30 working days - where the issue has little/low impact/non urgent request
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Within the day-to-day running of the Library Management System and associated products, incidents may arise, which require the assistance of the Service Desk.; ; The Support Portal is available 24 hours a day, 7 days a week providing access to a valuable Knowledge Base relating to known issues, access to all User Guides and Product Release Notices. It also enables customers to Raise a Case online for service requests and to seek assistance for Medium-Low priority level issues. All Major or High priority level issues should be reported by Telephone to ensure the highest priority can be assigned to their case without delay. Email requests can be sent to a Support inbox. All requests made online or by email will be responded to within an hour, however the resolution will be undertaken during working hours:; 08:00h-20:00h Monday to Friday; 09:00h-16:00h Saturday and Sunday; Outside of these hours and on English Public Holidays the service desk will be unmanned.; ; The overall aim of Service Desk incident management is to respond and resolve the incident effectively, to the satisfaction of the Customer. Cases are assigned to the correct level of Analyst for resolution, and the Analyst will liaise with the customer to fruition."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During project initiation stage, we will provide a detailed training plan to include all the courses the customer will benefit from to fast-track deployment/user onboarding. Typically, a combination of train-the-trainer and specific training for employees responsible for acquisitions, budgetary control, serials inter-library loans, etc, is delivered. For example, circulation training is provided through TtT for employees to cascade their knowledge to their colleagues. Ongoing support is provided to the group of ‘inhouse trainers’ beyond Go Live to ensure they are always up to date and can achieve best customer success and value from the platform. There are comprehensive user guides available online too, and where specific guidance is requested we can provide ad-hoc skills/knowledge transfer as part of the service. Most training is delivered remotely by web-meeting, which customers find beneficial because they may have limited premises availability, their staff cannot travel widely, or their staff are distributed over a large geographic region (sometimes overseas) or may work remotely and/or part-time. The web-meetings can be recorded for play back on demand when onboarding new staff and for refresher training purposes. However where required, we will arrange for on-site attendance in cooperation with the customer, so this option is also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Because customer data is stored securely within the Library Management Cloud hosting environment, ESS will undertake the database-level extraction on behalf of the customer. A Standard Service Transfer Plan to extract and return ALL customer data stored in the Library Management Cloud will be provided in a single 'event', to happen on an agreed date in accordance with the customer having served notice as stipulated in the Agreement. A secure location for the data's deposit is defined and provided by the customer. The scope of the datasets that will be exported, and the format in which the data will be provided is defined in the Service Transfer Plan. For example: Bibliographic data in MARC 21 format in accordance with Library of Congress standards, Customer/Borrower data in BBREG or CSV format, and all other data in CSV. Each party will assign a primary contact responsible for overseeing and coordinating exit-related activities. Both parties will adhere to data protection obligations during all transfer and termination activities, ensuring compliance with confidentiality and data security standards. Both parties will conduct a final review to confirm that all obligations and exit activities are satisfactorily completed.
• End-of-contract process: A fee for the Standard Service Transfer Plan will be stated in the Agreement as a fixed cost. Should additional services be required, including customisation of the extraction software used, this will be subject to scope and a formal quotation will be provided.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in accessible, digital formats designed to support a wide range of users and needs. Documentation is primarily delivered via HTML-based web pages and ServiceNow knowledge articles, which support screen readers, keyboard navigation, scalable text, and responsive display across desktop, tablet, and mobile devices. Downloadable documents (such as PDFs and Word files) are structured using clear headings, readable fonts, and logical layouts to support assistive technologies. Content is written in plain language and organised into clear, task-based sections to make it easy to follow. As part of our continuous improvement programme, we welcome feedback from users and update as required to make our customer's journey more accessible.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are none - the LMC is acccesed via any browser on any device or operating system. Full funcationality is therefore available however users access the solution, and the user interface will dynamically display to make best use of the available screen size for example for use on mobile phones, tablets or desktop screens.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is intuitive for new and existing users alike. As a browser native solution, it complies with accessibility guidance and supports read-out-loud, magnifier, contrast changes etc. The interface includes all library operations' functionality including Circulation, Acquisitions, Cataloguing, Interloans, Borrower management and Cash Management (Till functionality), all admin for users, paramaters and rules for types of items, loans, borrowers and more. Library users can find and discover, reserve, access library resources (physical and digital) and services easily, view their library account, make payments, contribute to community features and more via the OPAC.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We want as many people as possible to be able to use this website. For example, that means you should be able to:; ; • Change colours, contrast levels and fonts using browser or device settings; • Navigate most of the website using just a keyboard; • Listen to content using a screen reader; ; We are committed to ensuring digital accessibility for everyone, including people with disabilities. We are working to improve the user experience and apply the relevant accessibility standards going forward.; ; However, we know some parts of this website are not fully accessible:; ; • Some menus are not sufficiently well spaced; ; Touch targets for any selected full record page and the page displayed during the creation of an Interloan request where the results for third party suppliers are displayed currently fails WCAG 2.5.8 (Target Size (Minimum)). We plan to address this issue by the end of July 2026.; ; For the full Accessibility Statement please visit: https://prism.librarymanagementcloud.co.uk/birmingham/accessibility
• API: Yes
• What users can and can't do using the API: The LMC Web API is available for system developers. It uses industry standard RESTful APIs to integrate the LMC with third party products, or to create their own online catalogues or services to create, read, update and delete data in the core LMS. Users of the Web API do need to have sufficient knowledge and skills to work with and apply them. They must also have the permission of the LMC Customer (Local Authority or Academic Insitution) to use them. ; ; The Web API is supplied as a purchasable software licence and software support and maintenance subscription. It is fully secure and authenticated - therefore security credentials apply which are supplied when the Web API has been purchased. A full Web API specification document is available on request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The public/student interface (search and discovery catalogue) is customisable. Authorities and Institutions can customise branding and layout design. They can embed widgets to booking services, maps, events calendars and links to other services to make the catalogue a 'shop window' to all the services offered by the Library or any other associated services that an Authority and Institution may wish to use their digital library presence for. End users of the catalogue, can use assistive technologies to customise their experience, and use features to filter, build simple to complex searches, sort, save favourite/personal reading lists, change language settings to any international language, as needed - this helps increase 'resource utilisation and readership.

Scaling

• Independence of resources: The core platform is privately managed and does not share capacity with any other tenants. Customer data is logically separated through robust application logic and individual customer database instances. Significant redundancy is built into the infrastructure and server capacity to ensure scalability and high availability.

Analytics

• Service usage metrics: Yes
• Metrics types: An online Service Availability monitoring service in real time is provided here: http://status.librarymanagementcloud.co.uk/ ; ; Service Reviews undertaken with the key service analyst will provide metrics on cases raised, open, on hold and closed each month.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customer's Staff Users with appropriate privileges can extract non-MARC data only by using the Reporting Tools provided with the Library Management Cloud platform. Therefore we recommend the staff given privileges for use of the Reporting Tools are properly assigned in accordance with their role within the organisation/library service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • MS Excel
  • MS Word
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Availability SLA is 99.5%; ; Availability is monitored and published in real-time here:; ; http://status.librarymanagementcloud.co.uk/; ; Service Credits are subject to mutual agreement under Call Off Agreement at award.
• Approach to resilience: Significant redundancy and resilience is built into the infrastructure and server capacity to ensure the service is always available. Enterprise monitoring solutions are deployed and the service is maintained on a 24x7 basis by a full IT team. Capacity management processes and procedures are established.
• Outage reporting: Email to users and nominated contacts and in-app alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Platform management interfaces are only accessible via secure VPN and all access is protected by Multi-Factor-Authentication (MFA).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI-DSS (Level 1); Cyber Essentials Plus; ; ParentPay Group operates an ISO 27001 certified Information Security Management System (ISMS) - this has been certified by a UKAS accredited certification body.; ; A dedicated security team of qualified specialists maintain, monitor and enforce technical and organisational security controls.
• Information security policies and processes: We are audited by independent specialist third parties at least four times per year. ParentPay Group operates a comprehensive catalogue of security policies, processes and procedures; Including but not limited to:; ; Security Policy.; ISMS Manual.; Acceptable Use Policy.; Access Control and Onboarding-Offboarding.; Business Continuity Strategy.; Business Continuity Plans.; BYOD Policy.; Capacity Management Policy.; Change Control Process.; Clear Desk Policy.; Cryptography, Certificates and Key Management Policy.; Data Protection Policy.; Data Retention and Disposal Policy.; Development Process Standards and Practices.; Firewall & Router Configuration Strategy.; Incident Response Procedures.; Information Classification and Handling.; IT Decommission Process.; ParentPay Fraud and AML Strategy.; Password Policy.; Patch and Vulnerability Management Strategy.; Physical Security Policy.; Security within Project Management.; Remote Working and Mobile Device Policy.; Security Considerations for Key Decision Makers.; Social Media Policy.; Supplier and Third Party Management Policy.; System Build Standards.; IT Documented Operating Procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Full change control process is applied to the product and hosting infrastructure. This applies to all assets. Changes require CAB review and approval. Security considerations are specifically identified as a strict requirement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Internal and external components are assessed by industry leading vulnerability scanners on a weekly basis. Additional cyber risk assessment tools monitor OSINT data feeds on an ongoing basis. PCI-DSS ASV scans take place every three months. Any and all findings are subject to risk assessment and suitable remediation through change control processes.; ; Critical and Security updates to be installed within one month of release.; All other available vendor updates to be installed within 3 months of release.; ; We actively participate in a threat sharing community and monitor special interest security groups continuously.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate network and host based intrusion detection systems. All infrastructure components and logging is supported by a SIEM platform, including User-Behaviour-Analytics (UBA) capabilities. Endpoint and back-office systems run DLP controls to help detect and prevent data loss events. External breach indicators are also independently monitored on an ongoing basis. Canary tokens and honeypot technology is also applied. We operate, train and regularly test a comprehensive Incident Response Programme including forensics evidence collection capabilities. Security Incidents are responded to immediately following identification, by a dedicated security team.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our detailed Incident Response Programme has developed a full array of specific response processes for particular events. We operate, train and regularly test the full process - including forensic evidence collection processes. Security Incidents are responded to immediately following identification, by a dedicated security team.; ; All employees are required to report any confirmed or suspected security incidents.; ; The security team can be contacted by customers, users or employees at any time via email or telephone.; ; Detailed incident reports are provided as necessary - including an executive summary, event timeline, investigative and containment steps, root cause analysis, remediation and lessons learned.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 20 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 20 September 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: One Compliance Cyber Limited
• PCI DSS accreditation date: Friday 3 October 2025
• What the PCI DSS doesn’t cover: Non-payment related products (Cypad, GDPRiS, Engage, Optimise, Reading Cloud, LMC, CEDAR, UNIT-E, FMS)
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5d764015-49fa-448b-b8ef-670c5f559fc8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C0a9e293-a63a-4351-b687-9b7068a3fa8e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@parentpay.com. Tell them what format you need. It will help if you say what assistive technology you use.