NHS North of England Commissioning Support Unit (Hosted by NHS England)

RAIDR

RAIDR is a comprehensive suite of business intelligence dashboards, serving ICBs, CSUs, GP practices, and Acute Care facilities. It consolidates various healthcare datasets into a single portal, simplifying data interpretation for healthcare professionals. RAIDR connects disparate data silos, offering advanced risk stratification tools and case finders to support patient care.

Features

• Enhanced risk stratification
• Customised risk scores
• Real-time risk monitoring
• Risk stratification dashboard
• Data cleansing and standardisation
• Data validation and verification
• Quality assurance tools
• Personalised patient care plans
• Care co-ordination tools
• Patient engagement strategies

Benefits

• Early identification of high-risk patients
• Improved care coordination
• Resource optimisation
• Enhanced decision-making
• Regulatory compliance
• Trust and confidence
• Personalised and patient-centred care
• Continuity of care
• Supports GMC / PMS contract
• Efficient resource utilisation

£0.13 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at necsu.busdev@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

258623638757305

Contact

Business Development
0191 3751789
necsu.busdev@nhs.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The RAIDR service provision may be forcibly terminated if changes occur in the underlying data systems that feed into the system, rendering it incapable or unauthorised to accept those feeds, thus significantly impacting RAIDR's effectiveness and value. Examples include changes in the terms of MiQuest software, a third-party tool for data extraction from the customer's IT system for the Primary Care Dashboard, making it uneconomical, incompatible, or unsuitable for use with the RAIDR System.
• System requirements:
  • HSCN connectivity
  • Any modern browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 3 business hours (Monday to Friday)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Service support includes technical assistance and guidance for both technical and non-technical queries. Customers can seek help via telephone or email during standard working hours (8:30am ti 5pm, Monday to Friday, excluding holidays). NECS may provide fixes and enhancements to the RAIDR System at its discretion. Technical support follows a protocol: "Major Faults" are addressed within one working day, "Important Faults" within two working days, and "Minor Faults" within five working days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The typical duration for system implementation is 90 days from initiation to launch. Customised plans are created with each customer to address their individual requirements.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word (where appropriate)
• End-of-contract data extraction: Data is permanently deleted from the source file location via CPA Foundation-grade erasure product and destruction certificates are provided.
• End-of-contract process: Upon contract termination, user access accounts will be deactivated, and all associated data will be deleted. NECS will ensure the removal of customer-submitted data, provided by the customers about themselves, as part of the contract terms. However, third-party data will not be included in this removal process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can access training dates, how to guides and contact details via RAIDR Hub
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Supports a variety of screen reading and screen magnification software tools which enable visually and mobility impaired users to easily access and navigate the system.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: The system strictly adheres to WCAG standards and is regularly tested so we can spot issues and errors across all conformance levels.
• API: No
• Customisation available: Yes
• Description of customisation: Users have the flexibility to personalise data visualisation by selecting specific variables for graphs and tables. The RAIDR User Group reviews and prioritises development and change requests to ensure user needs are met effectively.

Scaling

• Independence of resources: Services are load balanced between multiple servers which can be scaled out on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: User access statistics by user and organisation
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Access to data is by designated staff and is restricted /only available to those who need to process the data.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Download to CSV or PDF
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99%, assured by contractual commitment
• Approach to resilience: All services operate across multiple servers with redundant systems at various levels to ensure continuous operation and minimise the risk of service disruptions.
• Outage reporting: Our IT Service Desk follows a procedure to identify affected users, notify them via email, and provide updates as necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: User access to the service is controlled by Microsoft Active Directory.
• Access restrictions in management interfaces and support channels: Management access to the service is controlled by Microsoft Active Directory
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 26/04/22
• What the ISO/IEC 27001 doesn’t cover: 14.1.3 Protecting Application services transactions; 14.2.1 Secure development policy; 14.2.5 Secure development environment; 14.2.6 Outsourced development
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Data Protection and Security Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NECS has a dedicated IT Security and Compliance team, with security leads embedded within the broader ICT teams. This team is led by the ICT Security and Compliance Manager, who reports to the Head of Infrastructure, and ultimately to the Business Information Services Director. Information Security Management Plans are developed by NECS, drawing from valuable practical experience. These plans align with key strategic information security principles, ensuring their integration into all NECS services. Adherence to NHS England Policies is paramount, and all NECS procedures are grounded in ITIL good practice.; NECS’ develop Information Security Management Plans which are developed using the valuable practice based experience. The key strategic information security principles that underpin information security management at NECS are considered in any service provided by NECS. ; ; NECS adhere to NHS England Policies and all NECS procedures are based on ITIL good practice.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: There is an ITIL based Change Advisory Board (CAB) that manages the processes in accordance with the NECS Procedures.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The system is regularly penetration tested for vulnerabilities in coding and security. It is fully protected by Microsoft Update Service and Sophos Threat Management. Both these products are automated and fully managed. The ICT Security Team monitor a number of major security blogs and websites as well as acting on all NHS Digital CareCERT alerts and notifications. To identify vulnerabilities in coding, the system is registered on NCSC Web Check and meets OPSWAT standards. NECS undertakes regular vulnerability scanning on the server infrastructure alongside our Systems Security engineer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We proactively monitor against known baselines using PRTG, Solarwinds. The baseline is regularly reviewed. Checkpoint identifies cyber security attacks. Sophos identifies if any breaches on the Windows firewall on local machines.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management adheres to ITIL standards and our internal Incident and Problem Management Policy. Users report incidents to the Service Desk via telephone, each assigned a unique reference number and priority determining resolution time. Incidents are analysed for trends and root causes, with monthly reports provided to customers on logged incidents and fix time performance.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NECS is dedicated to assisting customers, though the delivery of our services, in achieving their strategic and operational objectives and ultimately enhancing outcomes and efficiency. ; ; Led by NECS' Organisational Development and Corporate Services Director our Corporate Social Responsibility (CSR) Group, is responsible for ensuring we meet our CSR Strategy. Our Strategy underscores our commitment to environmental sustainability. We aim to achieve 'Net Zero' carbon emissions, within our control, by 2040 and 'Net Zero' for emissions, we can influence, by 2045. To fulfil this pledge, we continually adapt our processes, harnessing digital platforms to minimise emissions and resource consumption.; ; To digitalise service delivery, we leverage tools like SharePoint and Microsoft Teams to create accessible real-time digital collaboration workspaces. This fosters seamless communication and enables sharing of insights, comments, and revisions, whilst minimising our carbon footprint.; ; By embracing digitalisation processes and Artificial Intelligence, we enhance efficiency, accessibility, and collaboration, while simultaneously reducing the environmental impact associated with traditional paper-based processes.; ; We continuously monitor and analyse our environmental impact, employing proven continuous improvement techniques to mitigate any increase in emissions or resource consumption.; ; We commit to a 20% reduction in our carbon footprint, a 30% decrease in paper consumption, and a 15% improvement in overall operational efficiency.; ; Our method statement includes implementing cloud-based project management tools, minimising in-person meetings through Microsoft Teams, reducing paper usage by adopting electronic documentation, optimising travel routes to minimise transportation emissions, and transparently monitoring and reporting on Key Performance Indicators for continual improvement.; ; Our healthcare procurement team ensures compliance with the Social Value Act 2012, considering economic, social, and environmental factors in commissioning services. We support clients to achieve health improvements, reduce health inequalities, and meet Net Zero and Carbon Reduction targets. Our team have gained invaluable knowledge and experience which we utilise when delivering our solutions.

  Covid-19 recovery

  As an integral part of the NHS, NECS played a pivotal role in supporting NHS England, Integrated Care Boards and Foundation Trusts in navigating and recovering from the challenges posed by COVID-19. We took a proactive approach in managing resources and internal capacity, ensuring our customers received the necessary support to alleviate pressure on services. Despite pandemic restrictions, our employees swiftly adapted to new working methods, embracing innovation to meet evolving demands.; ; We continue our commitment in supporting COVID-19 recovery efforts in several ways:; 1. Providing Strategic Guidance: We offer guidance and support to navigate the complexities of COVID-19 recovery planning. This includes assisting the development and implementation of recover strategies tailored to each providers unique needs and challenges. ; 2. Delivering Operational Support: We provide operational support to help providers manage and recover from the impacts of COVID-19. This involves assisting with workforce planning, resource allocation and service redesign to meet challenging demands. ; 3. Facilitating Innovation: We encourage innovation in solution delivery to address the challenges posed by COVID-19. This includes supporting the adoption of digital solutions to improve efficiency. ; 4. Promoting Health and Well-being: Our mental health "first aiders" provide support and signposting to resources to promote physical and mental wellbeing. We collaborated with trade unions to develop a new framework for flexible working, reflecting our commitment to adaptability amidst COVID-19 and the recovery period. Our framework emphasises decentralisation from traditional office setups, prioritising wellbeing, and accelerating carbon footprint reduction efforts. ; ; NECS is dedicated to playing a proactive and supportive role in COVID-19 recovery efforts, leveraging its expertise, resources, and partnerships to help provider organisations and communities emerge stronger from the pandemic. We are keen to share our experiences and best practices with both providers and customers, fostering collaborative efforts toward sustainability and efficiency.

  Tackling economic inequality

  NECS, as an NHS organisation, is guided by core values of professionalism, honesty, integrity, and high-performance standards. We prioritise both short-term objectives and long-term sustainability, striving for a balance between acquired skills, employment opportunities, and societal impact.; ; Embracing a culture of continuous learning, we offer an online platform with diverse courses for NECS employees and customers. We track participation and completion rates to inform future course offerings, aiming for an 8% annual increase in course completions over the next two years.; ; Recognising the importance of hands-on experience, we launched the NECS100 Programme for Graduate trainees and Apprenticeships in 2020. In the first year, this programme saw the recruitment of 100 graduates and apprentices into our organisation. We continue to increase apprenticeships and graduate trainee opportunities annually, ensuring diversity in recruitment and providing mentorship for knowledge sharing and skill development.; ; We conduct periodic assessments of staff skills and expertise to identify gaps and areas for improvement. Collaborating with contracting authorities helps us tailor services to evolving customer needs. Our Business Development Team and members of our Executive Team have access to HSJ intelligence, which is a digital platform offering real-time information exchange. This helps us anticipate market needs and adapt the services that we provide accordingly. ; ; Feedback loops with customers provide insights into service effectiveness and emerging needs. ; ; Our method statement outlines ongoing efforts to enhance online learning platforms, strengthen apprenticeship programs, conduct needs assessments, and address inequalities in skill development. Through measurable Key Performance Indicators, we ensure transparency, accountability, and adaptability in achieving desired outcomes.; ; Overall, our skills policy aims to elevate the overall skill level of our workforce, bridge gaps, and reduce inequalities in skill development, creating a diverse, inclusive, and adaptable workforce prepared for the dynamic healthcare environment.

  Equal opportunity

  NECS is committed to addressing inequalities within our organisation, evidenced by our ongoing reporting against the Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES). Through continuous efforts, we strive to enhance performance across all WRES and WDES indicators, gaining crucial insights into the challenges we face and working towards fostering a fairer, more inclusive workplace.; ; Our recruitment and selection policy reflects our commitment to positive discrimination through the Disability Confident scheme, ensuring that candidates are assessed solely based on their skills and relevant experiences. We take proactive measures to minimise opportunities for discrimination during recruitment by anonymising application forms and applying objective selection criteria. Furthermore, we maintain equitable pay across the organisation by adhering to NHS Agenda for Change pay rates.; ; Our training programmes prioritise Equality, Diversity, Inclusion, and Respect, creating an environment where diversity is celebrated, and equal opportunities are provided. We establish ground rules within teams to cultivate safe and inclusive learning environments, empowering every individual to realise their full potential.; To address inequality in training and development, we revamped our Talent Management Programme in 2020, offering stretch assignments and mentoring opportunities. Additionally, we introduced a 'reverse mentoring' programme, facilitating knowledge-sharing and enhancing employment prospects for colleagues from under-represented groups.; ; NECS focuses on enhancing experience, culture, and outcomes for all colleagues through an equality lens to support both protected and vulnerable groups. Leveraging insights from various reports and surveys, we have developed an Inclusion and Equality strategy encompassing communication pathways, workplace accessibility improvements, educational enhancements, workforce development support, and promotion of inclusive leadership.; ; These initiatives and policies are fundamental to our operations and will be upheld during the delivery of any call-off agreement. We remain open to sharing best practices with our suppliers and customers, fostering a culture of inclusivity and equity across our ecosystem.

  Wellbeing

  NECS prioritises good mental health and wellbeing among our employees, recognising the impact we have on wellbeing, longevity, physical health, and productivity. We are committed to implementing measures that encourage and promote a healthy workforce.; ; Our approach to managing health and wellbeing is integrated and comprehensive, overseen by our Health and Wellbeing Group who ensure that NECS takes a proactive and engaging stance towards enhancing the health and wellbeing of our employees, thereby fostering a supportive and nurturing work environment.; ; Our health and wellbeing champions play a pivotal role in promoting a culture that prioritises both the physical and mental health of our workforce. These champions not only support their colleagues but also receive support and development opportunities themselves, contributing to a mutually beneficial environment.; ; In line with our commitment to supporting mental health concerns, NECS has trained several employees as Mental Health First Aiders (MHFAs). While MHFAs are not clinically trained in mental health treatment, they are equipped to recognise early signs of mental health issues and provide responsive assistance, including signposting individuals to appropriate support services.; ; To further support employee wellbeing, we offer an Employee Assistance Programme, providing access to online Cognitive Behavioural Therapy (CBT), mindfulness exercises for mental health, a virtual gym, advice on sleep and nutrition for physical health.; We encourage employees to engage in volunteering initiatives through allocated time and funding. Since launching this programme in July 2023, employees have reported improvements in self-esteem, confidence, and work-life balance, along with the opportunity to learn new skills.; ; These initiatives and policies are integral to our operations and will be upheld during the delivery of any call-off agreement. Furthermore, we are committed to sharing our best practices with suppliers and customers, fostering a collaborative approach to promoting mental health and wellbeing across our ecosystem.

Pricing

• Price: £0.13 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at necsu.busdev@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.