PORTALS FOR PEOPLE LTD

Properties Portal

Properties Portal is a modern, cloud-native SaaS housing management platform designed specifically to support UK housing associations, housing providers, and local councils. The platform consolidates tenancy and property management, compliance tracking, repairs and maintenance workflows, reporting and analytics, and tenant wellbeing and communication — all in a single intuitive platform.

Features

• Housing Management with centralised tenant & properties database
• Repairs & Maintenance Tracking — log, assign, and monitor repairs
• Compliance Documentation Management (gas, electricity etc) with automatic expiry alerts
• Housing Benefit Management and workflow support
• Reporting & Analytics with real-time data and customisable outputs
• Communication & Automation — automated emails to staff and tenants
• Auditing & Security — complete audit trail for data changes
• Support Tracking and status record for tenant interactions
• Flexible parent / child property structures for large portfolios
• Modules for service charge management and enhanced API connectivity

Benefits

• Proactive compliance tools for statutory requirements
• Fully-SaaS, cloud-hosted platform with secure accessibility across browsers and devices
• Single integrated system reducing administrative overhead
• Purpose-built for public sector housing needs
• Automated compliance tracking reduces risk
• Improves tenant communication, care and service delivery
• More affordable than legacy housing systems
• Proactive and collaborative partnership
• Active user focused roadmap and user group
• Mechanisms to easily extend across Housing Providers and Managing Agents

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon@portalsforpeople.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

258944963784141

Contact

Jon Faulkner
07834882405
jon@portalsforpeople.co.uk

About the service

• Service categories:

  Applications

  Enterprise resource management

  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Platform delivered as SaaS; no on-premises deployment option. ; ; Custom third-party integrations available upon consultancy and specification.; ; Properties Portal uses a banded pricing model, based on the number of units under management within the contracting organisation, (not user numbers). Standard "blocks" of 200 units are reviewed and fees updated annually at the anniversary of contract commencement.; ; Not all maintenance requires down time, and we schedule downtime to be outside of core business hours wherever possible. Scheduled maintenance cover tasks including, but not limited to:; ; • New releases (software upgrades) and server patching.; • Monthly schedules of planned downtime published in advance.
• System requirements:
  • PC or Mobile Device to access the platform
  • Access to network connectivity
  • Office 365 license
  • Windows 10 or newer

User support

• Email or online ticketing support: Yes
• Support response times: A "response" means that the "contact" is answered by Portals for People and best endeavours will be brought to swiftly resolve the issue. In some cases, additional information may be needed in order to resolve the issue. Response times vary depending on urgency and importance of the question. During Business Hours (09:00 – 17:00 UK Time, Monday – Friday) we will respond within 4 working hours, in the evenings and weekends, our side of Business Hours, we will respond within 12 working hours on average.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We undertake accessibility and assistive technology testing with people and tools across all of our solutions, software, applications and websites.
• Onsite support: Yes, at extra cost
• Support levels: Our default support for Portals for People means prompt response and resolution within working hours. In some cases, additional information may be needed in order to resolve the issue. Response times vary depending on severity level of the issue During Business Hours (09:00 – 17:00 UK Time, Monday – Friday) P1 - Response <1 working hour / resolution <4; P2 - Response <4 working hours / resolution <8; P4 - Response <8 working hours / resolution <24; ; ; In the evenings and at weekends outside of 22:00 - 06:00, these response rates are doubled to be, P1 - Response <2 working hour / resolution <8; P2 - Response <8 working hours / resolution <16; P4 - Response <16 working hours / resolution <48; ; ; However, keep in mind that the platform is 99.9% uptime, back-up and fail-over provision. Additionally, hosting level support assurance is fully 365/24.; ; These outlined levels of support our included in our standard price.; ; If additional support beyond the above is required, this may be negotiated.; ; There will be ongoing access to your own dedicated Account Manager, Technical Account Manager, Platform Support Engineer and Cloud Support Engineer as needed.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Portals for People provides on-site and remote training as well as post Go Live support if necessary. Throughout the on-boarding and subsequently, a recording and transcribed version of all planned and ad-hoc training will be provided, together with helpful user documentation, check lists and how-to guides. There are also help prompts within the platform itself.; ; We advocate a champions approach, where partners establish key people across key functions of their business to provide local SME expertise as well be equipped with train-the-trainer courses. In turn they are expected to carry out suitable training activities within their own organisations, effectively preparing employees for using the new system.; ; As part of the default SaaS Agreement we also provide quarterly refresher or induction training for anyone from the client organisation and their immediate community to attend, (re)gain the required level of capability, as well as discuss any problems or advancements they'd like to promote.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our Properties portal enables full data extraction of all data into a .csv file format. This may be used for broader GDPR and administration purposes also.; ; In addition to this, Portals for People will provide support to enable smooth, secure and timely migrations to any other future services.
• End-of-contract process: At the end of the contract term, customers using the Portals for People Properties Portal can export their data in a commonly used format, such as CSV, to support transition or archival needs. Where a customer chooses to renew or extend their agreement, uninterrupted access to the service will continue. If the contract is not renewed, access to the platform will end on the final contract day.; ; Following termination, all customer data held within the Properties Portal will be securely and permanently deleted from Portals for People’s hosting environment, including associated backups and replicated data. Customer data is stored in logically segregated data stores to ensure tenant isolation. Data deletion is carried out in line with Amazon Web Services’ security and data sanitisation controls, preventing unauthorised access to deleted data and ensuring secure wiping or physical destruction of storage media when retired.; ; The service includes access to the Properties Portal application and modules, a defined number of user licences, onboarding and implementation support, AWS hosting, and ongoing support and maintenance. Full details are set out in the pricing documentation.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The full experience is available, but as developed to be fully responsive, the screen adapts to fit on the screen size available. This can also be useful on PC devices for Accessibility purposes. Platform is fully WVAG2.2AA compliant.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There is both fully online Support Interaction available, but also the Admin access for the Platform is provided through role-based access controls and MFA.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We undertake accessibility and assistive technology testing with people and tools across all of our solutions, software, applications and websites.
• API: Yes
• What users can and can't do using the API: Users can set up the service using a secure, REST-based API. The API supports initial configuration of organisations, schemes, properties, tenancies and user accounts. Identity and access can be integrated using Single Sign-On (SSO) with platforms such as Microsoft Entra ID (Azure AD) and other standards-based identity providers. Initial data, including tenants, properties, rent structures and service charges, can be imported via API or integrated directly from existing systems.; ; How users can make changes through the API; ; The API allows authorised users to manage data and workflows in real time, including tenancy updates, rent and service charge management, tenant information, and reporting. The platform supports integrations with client finance systems and local authority Housing Benefit systems to enable automated data exchange, subject to local authority capabilities and agreed interfaces.; ; Limitations to setup or changes through the API; ; Some sensitive configuration changes require administrator permissions or approval to protect data integrity. API usage is subject to security controls and rate limits. The API estate is actively evolving, with new APIs developed in line with client requirements, and not all future integrations may be available at initial onboarding.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Properties Portal is intentionally aiming to be researched, informed, designed and developed to fulfil all the evolving needs to organisations working across the Social Housing and broader Housing Sector - so with our active and advancing roadmap all features should either be in place already or soon, and provided to all SaaS agreement licencees.; ; However, PfP are fully willing to engage with specific feature requests for individual or groups of organisations to provide for other requirements in fulfilment of operational needs and achievement of mission and vision objectives.; ; At a basic level, all branding, fonts, icons, colours, asset inclusions and workflows may be customised readily, by the clients on their own instance of the platform. However, we would recommend engaging with our PfP to ensure no underlying issues will emerge as a result of changes made.; ; Management information dashboards and reporting may be customised by end clients, as well as configuration of reporting, compliance information and all of the drop down level information about types of services, repairs, certifications, property information, tenant and RSL / MA information may all be adjusted to suit.; ; We pride ourselves on offering a robust, but flexible solution with ample support and continual advancement.

Scaling

• Independence of resources: Portals for People provides each customer their own dedicated instance of the Properties Portal platform on Amazon Web Services, including fully isolated databases. This ensures complete separation, so your data and operations remain entirely independent. Isolation is reinforced through multiple layers of network security, including dedicated subnets, secure namespaces, and encrypted VXLAN-based virtual networks—so no other customer instance can impact yours.; ; The platform scales automatically, adapting to unexpected spikes in demand to maintain a smooth, uninterrupted provision. Portals for People works closely with customers to anticipate and plan for predictable peaks, ensuring the capacity and resources are available when needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Portals for People will provide a monthly service report outlining platform availability against agreed service levels. The report will also highlight any incidents, remedial actions taken, and any customer actions required, alongside additional service information agreed as part of ongoing service review and governance discussions.; ; We would seek to establish contract KPIs and agree basis and inclusions of all Account Management and Service Usage Review sessions at point of onboarding. ; ; We would also seek to develop a fuller partnership model with you to see where operational improvements or greater tenant care may be attained through use of our platform.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: At the end of the contract term, or indeed at any time they choose, customers using the Portals for People Properties Portal can export their data in a commonly used format, such as CSV, to support transition or archival needs.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All data in transit between the customer and the Portals for People Properties Portal is fully secured and encrypted. Data exchanged with our SaaS platform is protected using the following methods:; ; Browser access: All website traffic is HTTPS only, encrypted with SHA-2 x.509 certificates.; ; Rich client applications: Access is via HTTPS, with secure RDP encrypted using 128-bit or stronger encryption.; ; Restricted employee access: Sensitive back-office features may be limited to specific roles and secured through additional layers of security if required.; ; Secure integrations: Connections to other systems are protected using IPsec VPNs compliant with FIPS 140-3 encryption standards.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All data in transit between customer and Properties Portal, a SaaS platform hosted on AWS, is fully secured and encrypted. Website traffic is HTTPS only, protected with TLS 1.3 and SHA-2 x.509 certificates, using AWS-managed certificates via AWS Certificate Manager.; ; All backup data and secure keys replicated between the two Amazon UK regions are encrypted in transit, ensuring end-to-end protection. Integrations with external systems are encrypted via HTTPS, IPsec VPNs, or AWS PrivateLink, providing fully safeguarded connections.; ; By leveraging AWS-native encryption and security features, Portals for People ensures customer data is always confidential, protected, and fully under your control.

Availability and resilience

• Guaranteed availability: The Portals for People Properties Portal is hosted on Amazon Web Services in the UK, designed for high reliability and uptime - between 99.9-99.99%. Our platform leverages multiple Availability Zones within the AWS London region to ensure continuous service and minimize the risk of disruption.; ; We are committed to providing a dependable experience for all customers and offer a clear service level agreement (SLA) for availability. If the Properties Portal fails to meet our guaranteed levels, customers may request service credits within 30 days of the incident. The SLA credits are as follows: if uptime falls below 99.0%, customers may receive 10% of the monthly bill; below 95.0%, 25% of the monthly bill; and below 90.0%, 50% of the monthly bill.; ; This approach ensures that customers have confidence in the platform’s reliability, while providing clear remedies in the unlikely event of extended downtime. Portals for People continues to work closely with AWS to maintain robust infrastructure and protect your business operations.
• Approach to resilience: The Portals for People Properties Portal is made up of a set of virtualised, containerised components that rely on Amazon Web Services (AWS), configured and optimised to deliver a secure, reliable, and scalable SaaS platform.; ; The platform only uses commodity, highly available resources that can be provisioned, scaled, and configured on-demand. Each dedicated customer instance runs within AWS in the various UK regions, leveraging highly available and resilient services with no single points of failure.; ; Key features include:; ; Automated backups of all databases, data, and configuration to support RPO and RTO targets.; ; Backups written to disk immediately within the primary region.; ; Automatic replication of backups to a second AWS UK region to protect against region-wide incidents.; ; Unique security keys for each customer stored in both regions.; ; Data Recovery processes are tested regularly.; ; Complete Disaster Recovery testing performed on a scheduled basis.; ; Back-up and failover versions of the platform and all code and databases are stored in secure, resilient repositories, under different control and management than the hosted platform.; ; More information is available on request.
• Outage reporting: Service outages are communicated based on their scope and impact. For platform-wide outages affecting multiple customers, email updates are sent to all affected customers, providing the current status and regular progress updates. A notice is also displayed on the Properties Portal home page to keep users informed in real time.; ; For issues affecting a single customer, communications are sent by both email and telephone to ensure prompt awareness and support.; ; Historical outage information is made available through the online support portal, giving customers an on-demand view of past incidents as well as resolutions. Additionally, summary reporting of service availability and outage history is included in the quarterly service review pack.; ; This approach ensures transparency, keeps customers informed during disruptions, and provides confidence in the reliability and responsiveness of the Portals for People SaaS platform hosted on AWS.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: The Properties Portal supports multiple authentication options, including integration with customers’ own identity providers (subject to supported configurations), enabling MFA and other customer-specific security requirements where needed. The default is username and password, with enforced MFA.; ; Access to administrative modules and support channels is tightly controlled. We recommend no sharing of accounts or use of single passwords for multiple accounts.; ; When we onboard new customer, we can support the registration and getting started process, and also encourage to engage with the PfP Support team to ensure that people are securely administered and are matched against registered accounts.
• Access restrictions in management interfaces and support channels: Access to PfP Admin functionality for user management and system configuration etc are performed, is secured via username, password and then MFA authentication. Access to the each persons account is similarly protected.; ; The management control dashboard for the AWS-hosted platform is restricted and not publicly accessible. Similar the code and database repositories are not available to customers. ; ; Employee access is controlled using the agreed approach to access, which could be customer single-sign-on, or use of username, password and MFA.; ; All our PfP provisions and features ensure only authorised people may perform administrative tasks.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As part of Portals for People, we operate under information security policies and standards aligned with ISO 27001 and also GDPR. These policies are approved at the highest level of the business and communicated to all employees through our internal channels. Each year, employees complete mandatory security and compliance training and formally agree to comply with both group-wide and business-specific policies.; ; Information security is embedded at all levels of the business, from operational teams to executive leadership. Security compliance is monitored through regular audits and checks, both announced and unannounced, carried out by dedicated security personnel and independent review teams. Any non-conformities are identified, reviewed, and addressed promptly.; ; Our maintained Information Security Management System (ISMS) policies include:; ; Acceptable Use Policy; Access Control Policy; Compliance Policy; Data and Asset Management Policy; GDPR & Privacy Policy; Information Security Management Policy; Mobile and Remote Working Policy; People Security Policy; Physical Security Policy; Risk Management Policy; Solution Development and Maintenance Security Policy - this includes recommendations which ensure that our platform is designed, built, and maintained securely throughout its lifecycle.; ; These measures ensure that the Portals for People SaaS platform remains secure, resilient, and compliant, giving customers confidence in the protection of their data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Portals for People manages the Properties Portal using formal ITIL v4 incident, problem, and change management processes aligned with ISO 27001 standards. No system components are added or modified without review, risk assessment, and backout planning to ensure safe delivery into the live environment.; ; The Properties Portal is built on a unified code base, and updates are controlled exclusively by Portals for People. Changes follow a product development roadmap, which is shared with all customers, and are delivered as numbered releases, ensuring updates are predictable, consistent, and securely implemented across the platform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Portals for People maintains Information Security Policies and Standards aligned with ISO 27001 to manage and triage vulnerabilities effectively. Security alerts from trusted sources, including vendor advisories and government security bodies, are continuously monitored. Patches are classified as Critical, Recommended, or Low, with installation schedules based on severity: Critical patches are applied at the next available opportunity, while Recommended and Low patches are deployed as part of scheduled patch clusters.; ; In addition, the Properties Portal uses automated vulnerability and threat detection services to proactively identify and address potential security risks, ensuring the platform remains secure, resilient, and up to date.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Portals for People follows a structured incident response process to protect the Properties Portal. Potential incidents are promptly detected, assessed, and managed by nominated stakeholders who gather information and coordinate communication with affected users while maintaining confidentiality. Data integrity is preserved through secure encryption and full tracking of changes, and all incidents are logged for transparency. An Incident Manager owns each event through its lifecycle, which is reviewed against ISO 27001 standards to ensure accountability, availability, and continuous improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Portals for People operates a defined, approved, and tested Incident Management process, fully aligned with ITIL v4 best practices. The process includes a set of example incidents covering a wide range of scenarios to ensure preparedness. All employees are trained on the incident reporting process and randomly assessed for effectiveness. ITIL specialists continually review and enhance the end-to-end process, incorporating lessons learned and emerging best practices. When an incident affects a customer environment or data, reports are promptly shared with relevant customers, ensuring transparency, accountability, and timely updates.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Prospective clients, having met with our Portals for People team will be invited to have access to a Demo version of the platform, which will closely clone the latest live production version. Our default provision would be 3 weeks, with a weekly check in call. Longer terms may be discussed.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 4%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities to cascade good practice on fair working conditions throughout the supply chain

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon@portalsforpeople.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.