TSO - The Stationery Office

Online Tools Suite

TSO offers end-to-end tool development and publishing solutions to engineer, build, market, sell and support the creation of your own online tool suite. Using a combination of surveys, assessments and compliance tests hinged around existing competency frameworks, these tools deliver statistically valid data reported in your desired format.

Features

• Build a new online tool or digitise an existing tool
• Create surveys, assessments and compliance tests aligned to competency frameworks
• A end-to-end solution supporting sales and marketing of your tool
• Discovery UX, branding, competitor analysis and price modelling
• A step-by-step approach to supporting tool users
• Develop benchmarking groups to gain an objective measure of performance
• Translation into multiple languages to reach an international market
• Innovation through TSO’s bespoke eLearning or app development platforms
• Visualisation of auto-reports in formats to suit your objectives
• Insights tailored for employees and managers, students and teachers

Benefits

• Aligned with the GDS (Government Digital Services) approach
• In-house publishing, design and production teams
• Protect intellectual property rights of content (IP)
• Reduce costs and complexity of developing tools in-house
• UK based team
• Accessible to all, ensuring development for staff with disabilities
• TSO a specialist publisher of professional and technical content
• Full end-to-end solution
• Dedicated, sales, marketing and customer service representatives
• Aligned with global regulators and industry standards

£8,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tsobidteam@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

259110958600414

Contact

Bid Team
07548372034
tsobidteam@williamslea.com

Planning

• Planning service: Yes
• How the planning service works: We understand all aspects of production and development required when it comes to building, marketing and selling online tool subscriptions, enabling us to advise you on the best-in-class solutions for your needs. We can help you from the start of this process and support the development of a new tool for your industry or simply digitise an existing solution. You will have a dedicated account manager and direct contact with relevant specialist teams within TSO to ensure full collaboration and understanding between subject matter experts.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide train-the-trainer sessions on how to use and troubleshoot on the platform provided. Bespoke user guides will be created for your tool and we can host how to videos and other relevant content on self-guided webpages.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work with you to create and or distribute your tool globally and support users with the resources they require. These come in a variety of formats; from videos, PDFs and work documents as well as utilising webinars and video presentations software to offer live demonstrations to all potential customers.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a thorough review process internally for signing off each new tool or resource area. We will provide access to the client for review and are happy to run pilots with a select few for confirmation of performance. Bugs will be fixed as agreed and feedback will be collected and considered for continual improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Continual improvement - We will continue to work with you to support any content changes required.

Service scope

• Service constraints: We can provide a range of services to suit your needs and budget, some of these services will have constraints such as remote working or working hours, SLAs, etc.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: To be decided with buyer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: To be decided with buyer.
• Support levels: To be decided with buyer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 02/04/2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.; Our climate change commitments include:; Developing and establishing sustainable, inclusive and digital practices for the future.; Using cloud hosting solutions for more efficient use of computing resources.; Annual social value reports.; Robust supplier onboarding policies and procedures.; Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

  Equal opportunity

  TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.; Our equal opportunity commitments include:; Employing a User-Centred Design (UCD) approach to service development.; Ensuring accessibility of our products and services.; Robust supplier onboarding policies and procedures.; Policies that explicitly prohibit discrimination and initiatives that encourage diversity. ; Mandatory Diversity, Equity and Inclusion and Anti-harassment and discrimination training; Modern slavery statement and policies. ; Diversity data monitoring.; Disability confident employer. ; An Employee Assistance Programme and Employee Benefits Scheme to provide support for employees.; Flexible working arrangements.; Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

  Wellbeing

  TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.; Our wellbeing commitments include:; An Employee Assistance Programme and Employee Benefits Scheme to provide support for employees.; Flexible working arrangements.; Positive promotion and reward for socially beneficial and responsible behaviour. ; Employing a User-Centred Design (UCD) approach to service development.; Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

Pricing

• Price: £8,000 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tsobidteam@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.