Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Zenzero

Managed Networks

Zenzero's Managed Networks provides a valuable management layer to critical infrastructure essential to the way in which users access their Cloud based applications.

Through our Network Operations Centre, Zenzero monitor critical infrastructure such as Network Switches, Wireless Access Points and Firewalls to identify any potential issues.

Features

  • Managed Network Switches
  • Managed Firewalls
  • Managed Wireless Access Points
  • Managed Wirless Networks
  • Segragation of Networks
  • Traffic Management
  • Identifying areas where Wireless/Network access may be weak
  • Monitoring key assets in real time
  • Regular maintenance
  • Emergency security related maintenance (i.e. Firewall vulnerabilities)

Benefits

  • Identify issues before they become critical problems
  • Ensure network is scaled effectively for users
  • Provide a consistent service to the organisations end users
  • Remotely diagnose and resolve issues
  • Reduced downtime
  • Highlight bottlenecks or problem areas
  • Maintain network integrity

Pricing

£5 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 5 9 1 6 0 3 8 5 5 2 1 1 8 6

Contact

Zenzero Adam Crossling
Telephone: 03333209900
Email: hello@zenzero.co.uk

Planning

Planning service
Yes
How the planning service works
Depending on the environment, Zenzero will advise on the best approach to the location. Typically this will require a site survey/audit where all network assets are logged and marked in our Network Audit tooling. A report is provided to the customer and Service desk and advising on any changes required to become a Managed Network.

If the criteria is met, Zenzero will adopt the network equipment into the management portal and deploy are network monitoring tooling.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Dependant on the service being migrated from. Some services, Zenzero can assist with the full migration to a new service and cease of old services. The type of migration required will be identified in the planning stages.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We can provide Network testing on key cabling infrastructure. With regards to wireless, we are also able to map out the coverage as expected.

All new services are tested as per our testing schedule defined during the design stages.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Services will be supported as per the other services taken from Zenzero. Support will be provided as per the customers Definition of Service.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Zenzero’s UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day. Support is available 24/7/365.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Zenzero’s UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Fortinet, Ubiquiti, Meraki, Cisco, Aruba

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
02/07/2023
What the ISO/IEC 27001 doesn’t cover
All sites other than London and Coventry.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
OSCP (Offensive Security Certified Professional)

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Zenzero is actively engaged in Environmental, Social, and Governance (ESG) work, demonstrating a strong commitment to sustainability and ethical practices. They are in the final stages of being a certified B Corporation, which means they meet high standards of social and environmental performance, accountability, and transparency. As part of their ESG efforts, Zenzero has joined the Tech Zero taskforce, aligning with other tech companies to tackle the climate crisis and drive progress towards net zero carbon emissions. They have pledged to become carbon neutral by 2027 and are implementing measures such as an electric vehicle salary sacrifice scheme and cycle to work schemes to reduce their travel emissions.

Pricing

Price
£5 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.