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Innovate IT Ltd

Okta - Professional Services

Our Okta professional services offer comprehensive solutions to safeguard your organisation's digital assets and streamline access management. We understand the critical importance of controlling who has access to your systems and data, our okta certified team of experts specialises in designing, implementing, and optimising Okta solutions tailored to your organisation.​

Features

  • IAM assessment - objectives, gaps, current and 'to-be' risk profile
  • Solution design and implementation services
  • PAM/PAW privileged access
  • Okta Workflows - Automate your joiners, movers, leavers (JML) process
  • Business policy reviews and advice
  • Compliance assurance - GDPR, HIPAA, PCI DSS
  • Workforce Identity (Okta WIC) & Okta Customer Identity (CIC)
  • MFA, 2FA, SSO, PAM, Access requests, JIT provisioning, integrations services
  • Identity maturity assessment - audit and roadmaps
  • Training and support - empower your team

Benefits

  • Consolidate identities to a single cloud directory
  • Improved compliance
  • Operational efficiency
  • Employ modern authentication methods
  • Reduce IAM overhead by centralising lifecycle management
  • One user identity for multiple devices and applications
  • Enhance user and citizen experience by refining their workflows
  • Lower IT Friction
  • Automated access and roles access based on your business policies
  • Certified Okta Service Delivery Partner delivery

Pricing

£385 to £1,425 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@Innovate.Cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 5 9 2 2 1 2 7 0 4 4 7 2 5 2

Contact

Innovate IT Ltd Paul Rawlinson
Telephone: +44(0)1233 800 102
Email: Hello@Innovate.Cloud

Planning

Planning service
Yes
How the planning service works
When assisting buyers with planning the implementation of cloud hosting or software services, we start by understanding their goals, infrastructure, and scalability needs. We collaborate closely to design customised solutions, selecting the right providers and software that align with their requirements. Security, compliance, and scalability are prioritised throughout the process. Our implementation plans include clear timelines and milestones to ensure smooth execution. We provide ongoing support to overcome challenges and optimise performance, ensuring minimal disruption to operations. By partnering with us, buyers benefit from our expertise and commitment to delivering tailored solutions that drive business value and innovation.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our training is focussed around your Service Desk. Your new service will require support and we want your team to be able to be confident in providing that support. We run workshop sessions to first and second tier operatives so they can fix-first-time. Training is typically a group session held online and is usually half a day per unit.
Training is tied to specific services
Yes
Services the training service works with
Okta

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Innovate has experience of migrating identities between on-prem Microsoft Active Directory (AD) on-prem to cloud identity providers (Idp) as well as between different cloud identity providers. We thrive on simplifying the most complex or disparate processes. We integrate applications with Idps that enable you to manage all your cloud services either from the cloud Idp, or from another source of truth. We utilise a combination of migration tools and custom scripts to ensure the identities, and the required attributes, are migrated to the new cloud identity platforms intact. We have experience in migrating single forests, single domains, complex resource and identity forest combinations and inter-cloud. Once migrated, we can help with automating processes.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our deliverables are quality assured by our internal QA team to a set of company standards based on industry best practice.
We will also agree a set of QA deliverables with the Buyer to ensure service is delivered to a consistent high-quality set of baseline measurements that the Buyer, and we, expect.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our support team is focussed on third-tier support, through our managed service provision (MSP). The MSP includes proactive monitoring and problem and incident resolution. We are also best placed to escalate to the vendor, as we know your system and we are experts in the products. All support is UK based and our team is certified in the product set we support. If the service element was taken as part of our professional services, we will already have been part of the acceptance into service (AIS) process, so can seamlessly offer support. Bespoke SLAs can be agreed with the Buyer, making the service flexible to meet varying budgets or requirements. Regular service reviews will be held with the Buyer to discuss service, issues, continuous improvements, product enhancements and process updates.

Service scope

Service constraints
This service is not for business as usual (BAU) activities. We have a support package with various add-ons for support and training.

Support is only available remotely.

Support for this services is limited to up to 2 weeks beyond the delivery. Any questions on the outcomes should be directed to the key contact. It is incumbent on the Buyer to fact check the documentation during the review, as any details we have been provided with that are incorrect will affect the outcome.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We have a 1 hour response time for tickets raised under the service contract.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide the following support levels: Enhanced Support Package - 3rd line support, 9am-5pm, 5 days a week (not available on UK bank holidays). This has a flat cost from £39,892 Flexible Managed Service Package This can range from 9am-5pm weekdays, all the way through to 24h, 7 days including UK Bank Holidays and weekends. There is a varying price scale.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Okta

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Cardan Compliance Services
ISO/IEC 27001 accreditation date
03/05/2024
What the ISO/IEC 27001 doesn’t cover
Physical
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We measure our CO2 as part of our carbon reduction plan. In collaboration with Carbon Footprints, we send trees to schools and communities, creating areas that are richer in plants and wildlife, whilst benefitting and educating local communities through school interaction. Every year, we ensure we offset more tCO2e that we use. For each tree we donate, our tCO2e is also offset as part of a Verified Carbon Standard (VCS) scheme. Our commitment supports the government’s plan for: • creating or restoring 500,000 hectares of wildlife-rich habitat outside the protected site network, focusing on priority habitats as part of a wider set of land management changes providing extensive benefits • increasing woodland in England in line with our aspiration of 12% cover by 2060: this would involve planting 180,000 hectares by end of 2042 • making sure that there are high quality, accessible, natural spaces close to where people live and work, particularly in urban areas, and encouraging more people to spend time in them to benefit their health and wellbeing

Tackling economic inequality

From PPN06/20 Social value - Theme 2 Tackling Economic Equality - MAC 3.1 - we are a small (SME) business that uses a network of associates (often business sizes of 1-3 people) by choosing us, you are helping small organisations grow. We have a clear development path to take staff from apprenticeships to identity architects and beyond. Cybersecurity is an industry that is lacking in skills and resources. MAC 3.3 - we provide scalable and future-proofed solutions, we deliver solutions that modernise the workforce. MAC 3.5 - as cyber security specialists, we identify and manage cyber security risk, both our own and for the projects or support services we provide to the Buyer. We are Cyber Essentials certified and ISO 27001 certified

Equal opportunity

We have a strong ethical remit, which is to offer the products and services that give the best value to the Buyer. This sense of ethics is the underpinning principle that links our network of suppliers and partners, regardless of their social and ethnic backgrounds and of different genders, sexual orientations, neurodiversity etc. We have a clear development path to take staff from apprenticeships to identity architects and beyond. We are registered with the Apprenticeships Service. Although we don't have to implement a modern slavery policy due to our size, we have nevertheless done so.

Wellbeing

All staff have access to our combined Employee Assistance Programme and private healthcare package. Here they have access to physical and mental health support, as well as programmes to support them to increase their activity levels and stay healthy. As our staff are remote workers, we run regular check-ins to build team work and ensure morale is maintained. When we are on a project, the team working on it will work closely with the Buyer's team, building lasting relationships that ultimately benefit one another.

Pricing

Price
£385 to £1,425 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@Innovate.Cloud. Tell them what format you need. It will help if you say what assistive technology you use.