DE NOVO SOLUTIONS

Services - ServiceNow Cloud Readiness Assessment

Oracle Cloud Readiness Assessment (CRA) prepares our clients by defining their journey into ServiceNow BEFORE financial investment and implementation is undertaken. de Novo collaboratively guides our clients to understand the transformational impact of ServiceNow using seven dimensions: People experience, Process, Technology, Data, Insights, Service delivery model and Organisation Change

Features

• Research: Defining project objectives and assess organisational requirements comprehensively
• Analyse: Perform ‘as at’ versus ‘to be’ organisational comparison modelling
• Integrity: Creating organisational business process research findings to supporting change
• Seven dimensions (1): Assessing People experience, Process, Technology impacts
• Seven dimensions (2) Assessing: Data and Insights impacts
• Seven dimensions (3) Assessing: Service delivery and Organisational Change impacts
• Planning: Readiness value scores for ServiceNow by process area
• Education: Informing clients of likely value of ServiceNow adoption
• Verify: Confirming business case drivers and case for change justification
• Emerging technology: Learning how AI and ML will bring value

Benefits

• Strategic alignment: Expert guidance aligning organisational objectives to ServiceNow
• Assessment efficiency: Identifying how risks, costs and workflow are improved
• Experience economy: Improve experiences with innovative technologies and agile operations
• Delivery excellence: Quality, assessment ranking scores driving ServiceNow adoption
• ‘Today’ v ‘Future’: Heatmaps identifying the value by process area
• Service impact: Interview findings to guide adoption and advocacy decisioning
• UK compliance: Mitigating risks and establishing best practice effectively
• Satisfaction: Improving engagement, experiences, expanding business value for users
• Empowerment: Providing expert knowledge and collaboration to power change
• Adopt not adapt: Maximising capability ROI with future-ready solutions

£250 to £1,950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

259288455578429

Contact

Mark Sweeny
01633 492 042
mark.sweeny@de-novo-solutions.com

Planning

• Planning service: Yes
• How the planning service works: Preparing for a ServiceNow Cloud transformation is best accompanied with an expert-led Cloud Readiness Assessment (CRA) - a critical precursor to a successful transition. ; ; de Novo Solutions experts bring meticulous assessment experience and business process know-how helping clients prepare ahead of a digital journey.; de Novo Solution specialists conduct research and discovery interviews against seven dimensions: People experience, Process, Technology, Data, Insights, Cost of ownership and Service delivery model; ; Our deep understanding of ServiceNow, the client’s goals combine in the CRA to generate ‘As is’ versus ‘To be’ assessment heatmaps with Red Amber Green (RAG) index model to score the maturity and opportunity findings.; ; The CRA generates a comprehensive roadmap tailored to the client's needs, identifying the likely impact and effort to change and the associated business value to be uncovered when transitioning to ServiceNow.; ; de Novo Solutions will provide invaluable education, support, and guidance, overseeing the CRA process to include addressing any challenges that may arise and presenting the findings of the CRA to the senior leaders. CRA are essential to unlock the full potential of ServiceNow, setting the stage for enhanced productivity, innovation, and growth.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • ServiceNow Complete Suite Employee Experience, Workflow and Analytics
  • ServiceNow Integrated Risk Management, Resilience, Policy and Compliance
  • ServiceNow Creator Workflows and ServiceNow Platform
  • ServiceNow Strategic Portfolio and Applications Management
  • ServiceNow Platform, Generative AI, Artificial Intelligence, Application Development
  • ServiceNow Employee Centre Pro and HR Service Delivery
  • ServiceNow Employee Growth and Development
  • ServiceNow Workplace Service Delivery
  • ServiceNow HR Service Delivery
  • ServiceNow ESG (Environment Social Governance)

Training

• Training service provided: Yes
• How the training service works: As a leading expert in ServiceNow our UK-based team is competent to deliver a quality Cloud Readiness Assessment (CRA) providing our clients with comprehensive findings tailored to their circumstance. ; ; de Novo Solutions experts will deliver research interviews face-to-face or via virtual sessions, such as MS-Teams or Zoom, to ensure we receive quality information for the CRA findings report on Oracle Cloud Applications.; CRA research sessions are highly adaptable, ranging from 1:1 sessions for personalised learning to 1:Many group sessions for broader engagement. The sessions discuss seven dimensions: People experience, Process, Data, Technology, Insights, Total cost of ownership, and Service delivery model ; ; Discussion and education is an important component of the CRA with our experts contextualising and sharing how and why UK public sector clients benefit from ServiceNow.; ; By focusing on a complete and thorough CRA interview process we will generate Red Amber Green (RAG) heatmaps that depict the likely change impact and value that will be recognised from ServiceNow.; The CRA approach educates, informs and builds adoption confidence, ultimately driving success and maximising the likely value of the digital transformation journey for the organisation and its stakeholders.
• Training is tied to specific services: Yes
• Services the training service works with:
  • ServiceNow Complete Suite Employee Experience, Workflow and Analytics
  • ServiceNow Integrated Risk Management. Resilience, Policy and Compliance
  • ServiceNow Creator Workflows and ServiceNow Platform
  • ServiceNow Strategic Portfolio and Applications Management
  • ServiceNow Platform, Generative AI, Artificial Intelligence, Application Development
  • ServiceNow Employee Centre Pro and HR Service Delivery
  • ServiceNow Employee Growth and Development
  • ServiceNow Workplace Service Delivery
  • ServiceNow HR Service Delivery
  • ServiceNow ESG (Environment Social Governance)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Being a leading UK public sector expert in ServiceNow de Novo Solutions specialise in delivering clients Cloud Readiness Assessments (CRA). Our UK-based team will lay the foundations for your organisation’s seamless migration to ServiceNow technologies with our interactive research, and discovery mechanism.; ; Our knowledgeable experts employ proven methodologies to conduct effective interviews against seven CRA dimensions: People experience, Process, Technology, Data, Insights, Cost of ownership and Service delivery model.; ; Capturing the ‘As is’ v ‘To be’ per business process is essential when planning the migration to ServiceNow to minimise disruptions and maximising the integrity of the process. We begin by conducting a thorough discovery assessments of existing processes and user experience journeys detailing our findings in CRA heatmaps. The heatmaps use Red, Amber, Green (RAG) index to score the organisation today and chart the future to ServiceNow.; ; Throughout the CRA process, our team remains dedicated to client success, providing proactive communication, ongoing support, and rigorous assurance to define how a successful implementation will bring value to the business. ServiceNow when properly configured and deployed will unlock the full potential of an organisation powering growth and success.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • ServiceNow Complete Suite Employee Experience, Workflow and Analytics
  • ServiceNow Integrated Risk Management, Resilience, Policy and Compliance
  • ServiceNow Creator Workflows and ServiceNow Platform
  • ServiceNow Strategic Portfolio and Applications Management
  • ServiceNow Platform, Generative AI, Artificial Intelligence, Application Development
  • ServiceNow Employee Centre Pro and HR Service Delivery
  • ServiceNow Employee Growth and Development
  • ServiceNow Workplace Service Delivery
  • ServiceNow HR Service Delivery
  • ServiceNow ESG (Environment Social Governance)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a leading expert in ServiceNow a Cloud Readiness Assessment (CRA) undertaken by de Novo Solutions helps UK public sector clients to prepare ahead of a digital transformation journey. ; ; The CRA takes a meticulous approach to interviewing, researching, and exploring how UK public sector organisations obtain value and smoothly transfer to ServiceNow adhering to timeline and budget constraints.; ; The CRA process involves collaboration with your experts discussing the seven CRA dimensions: People experience, Process, Technology, Data, Insights, Cost of ownership and Service delivery model.; ; Our experts will generate Red Amber Green (RAG) heatmaps to support the CRA findings exploring likely impact and quality assurance improvements that the organisation will experience when adopting – not adapting ServiceNow. ; ; Our comprehensive CRA process rigorously assesses the likely performance and impact of ServiceNow strengthening the case for change. Our CRA reports are reviewed, and quality assurance checked pre sharing to clients so that UK public Sector bodies will have confidence in the findings ahead of any ServiceNow investment. de Novo Solutions commitment to excellence ensures that an investment in ServiceNow delivers tangible benefits and efficiency moving forward

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: De Novo Solutions managed support services provide a comprehensive on-going support framework protecting a customers' investment in ServiceNow applications post go-live powered by our ServiceNow customer portal. ; Comprehensive support services based upon the clients unique configuration we support day-to-day system activities and issues and schedule the planned ServiceNow updates. ; The offering has been designed specifically for ServiceNow applications client and delivers the following services: ; ; • Service Delivery Management ; • Service Desk - Access support via telephone, web portal, and email ; • Fix-on-fail & SR Management - Investigation and resolution of any unexpected failures and liaison with Oracle Corporation as the vendor as required ; • How To’s - Any question in relation to the use of the in-scope modules ; • Change Requests - Changes and enhancements to the solution such as integrations, reports, and additional configuration ; • Training - Formal training or ad-hoc knowledge transfer sessions ; • Upgrade Planning - Proactive planning and preparation for upgrades including arrangements with software vendor on preferred outages, patch timings, and environments ; • Regression Testing - Regression testing following product upgrades or major patches ; • Release Management - Deployment of fixes into staging areas and management of approval and release into Live

Service scope

• Service constraints: De Novo Solutions provides expert Managed Support Services for UK public sector organisations spanning support and guidance. ; All front-line assistance to our clients is only undertaken by HM Government security cleared UK nationals based at our UK office locations or from their remote home working locations in accordance with ISO27001 for Information Security and Management Systems.; All support is undertaken virtually, using a combination of our ServiceNow powered CSM platform and the appropriate video and tele-conferencing platforms.; Beyond these statements de Novo Solutions can confirm there are no constraints or limitations that might affect a UK public sector body

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: De Novo Solutions standard Service Level Agreement for Manged Service and Support states that assistance will be available during the following periods. Provision of services outside service hours will be agreed in advance.; Service Hours (System Users) ; 08:00 - 18:00 Monday to Friday excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (System Users) ; As a general rule system users will be using ServiceNow within the hours mentioned above. In; the event of a critical issue / Sev1 staff will continue to work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: De Novo Solutions Service Level Agreement states any outside service hours must be agreed in advance. A commercial agreement will detail the costs. Certified functional and technical support competences are provided, alongside a designated relationship lead. ; Service Hours (Users) ; 08:00 - 18:00 Weekdays excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (Users) ; As a general rule users will work within the hours mentioned. A critical issue / Sev1 means continuance of work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance); Severity 1: Critical; Causing complete loss of service in production level environment. No known or acceptable workaround(s) available, and work cannot reasonably continue. Response 30 mins; Severity 2: High; Causing severe loss of service in a production level environment. Maybe viable workaround(s) available. Some work can continue despite the presence of the issue. Response 2 Business Hours ; Severity 3: Medium; Causing minimal loss of service to a production level environment. An acceptable workaround for the problem which has almost no effect on the work being performed. Response 4 Business Hours; Severity 4: Low; Issue or request where no loss or degradation of service is being experienced. Response 8 Business Hours

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle Corporation and ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PJR - Perry Johnson Registrars
• ISO/IEC 27001 accreditation date: 24/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Fighting climate change - Effective stewardship of the environment. By: de Novo Solutions operating in environmentally responsible managed offices and encouraging ethical business practices and behaviours; de Novo is committed to achieving Net Zero emissions at the latest by 2050. We acknowledge that reducing our Greenhouse Gas (GHG) emissions brings significant benefits for us, our clients, suppliers, and the wider community.; Our Carbon Reduction Plan (CRP) will include our baseline year information (2023), setting clear targets for reducing GHG emissions over key timeframes and our planned actions to achieve Carbon Net Zero by 2050 at the latest.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy and our Net Zero Environmental obligations directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve Carbon Net Zero to benefits us all – today and tomorrow.

  Covid-19 recovery

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; COVID-19 recovery - Helping local communities to manage and recover from the impacts of the pandemic. By: de novo Solutions volunteering our business services and leadership advice in the local area to businesses impacted by the pandemic ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Tackling economic inequality

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Tackling economic inequality - Creating new businesses, jobs and skills, and increasing supply chain resilience and capacity. By: de novo Solutions creating employment openings that are available across our office locations helping create prosperity and opportunity for all. ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Equal opportunity

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Equal opportunity - Reducing the disability employment gap and tackling workforce inequality. By: de Novo Solutions offering opportunities to work experience students, graduates, apprentices, experienced professionals, and military service leavers – creating an additional 50 local (Newport, Wales) jobs by 2029 for young people, or those coming from HM Forces service; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Wellbeing

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Wellbeing - Improving health, wellbeing and community integration. By: de Novo Solutions encouraging a positive work life balance, supporting local community activities and employee volunteering participation. Our approach moving forward will be to support local business and growing the local economy. de Novo Solutions will continue to promote equity, empathy, sustainability; foster inclusivity, justice, and kindness; at-all-times ensuring de Novo Solutions is an advocate for positive change.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Pricing

• Price: £250 to £1,950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.