Grove Information Systems

ESET and ESET M-EDR

ESETs combination of spam filtering, anti-malware scanning, anti-phishing and cloud sandboxing helps protect organisations against infections and targeted attacks, as well as blocking new, never-before-seen types of threats, especially ransomware.

Features

• Advanced multi-layered protection
• Proactive protection against zero-day threats
• Single-pane-of-glass remote management
• Robust encryption solution
• Advanced protection for Microsoft 365 apps
• Spam filtering
• Anti malware scanning
• Anti phishing
• Ransomware protection
• Multi-layered protection for the file server system

Benefits

• Automated security management and threat remediation
• Block targeted attacks
• Network attack protection improves server resilience
• Achieve regulatory compliance
• Powerful cloud sandbox analysis, backed by machine learning techniques
• Robust quarantine management
• Enhanced anti-spam, anti-malware, anti-phishing and cloud sandboxing technology
• Encrypt system disks, partitions or entire drives
• Granular reports with detailed information about samples and their behaviour
• Full security management - from prevention to response

£16.20 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

259296472493657

Contact

Philip Witheridge
+44 207 493 6741
pwitheridge@groveis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Microsoft Windows 10, 8.1, 8, 7, Vista
  • MacOS 10.9 and later
  • Android 5 (Lollipop) and later
  • IOS 8 and later
  • Microsoft Windows Server 2019, 2016, 2012, 2008

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond within 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email, phone, virtual connect, onsite connect, paid and free services, health check, professional installation services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full Training and installation options
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: NA
• End-of-contract process: Product is uninstalled - Data Deleted

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Independently designed products
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The ESET PROTECT ServerApi (ServerApi.dll) is an application programming interface; a set of functions and tools for building custom software applications to meet your needs and specifics. Using the ServerApi, your application can provide a custom interface, functionality and operations you would normally perform via ESET PROTECT Web Console, such as managing ESET PROTECT, generating and receiving reports, etc.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Distributed and managed servers

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ESET

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV File
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our target is to provide 99.5% service availability. Our effort and well-defined processes drive this endeavour. In the event of an ESET PROTECT Cloud service outage, endpoints remain secure and unaffected.
• Approach to resilience: We have multiple server instances with redundancy and resilience built-in. We also have a managed disaster recovery plan.
• Outage reporting: Any outage lasting more than 15 minutes are reported via our EBA announcement channel, iKB alert process and delivered direct into the EP Console itself.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Independent user rights and access can be assigned
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: Mar-22
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Supplier-defined controls

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have internal teams that identify requirements for change including user requests, these are structured and managed internally, any changes are tested internally, then externally to select parties then released in batches, and full rollback options are included in our endpoint products.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Undisclosed
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Undisclosed
• Incident management type: Undisclosed
• Incident management approach: Undisclosed

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  The solutions and services we offer to G Cloud procurement organisations typically require new skill sets for which we provide employment and follow on mentorship training and growth opportunities.

Pricing

• Price: £16.20 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full versions

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.