DATASUMI LTD

Data Visualization & Insights with Generative AI

Our platform provides a state-of-the-art method for data visualisation tools and insights utilising Generative AI. We leverage a sophisticated AI-powered visualisation tool so your organisation can effectively interpret complex data sets, revealing hidden patterns, trends, and relationships.

Features

• Utilizes Generative AI technology for data visualization.
• Provides cutting-edge approach to data analysis.
• Decodes complex data sets with ease.
• Uncovers hidden patterns, trends, and correlations.
• Offers advanced AI-driven visualization tools.
• Enhances efficiency in decoding intricate data.
• Provides real-time insights and analysis.
• Offers user-friendly interface for easy use.
• Supports integration with existing systems.
• Provides customizable visualization options.

Benefits

• Improves decision-making by providing actionable insights.
• Increases productivity and efficiency in data analysis.
• Enhances accuracy in predicting future trends.
• Facilitates better understanding of complex data.
• Supports informed decision-making with real-time insights.
• Provides competitive advantage through advanced technology.
• Improves collaboration and communication within teams.
• Reduces errors in data analysis and interpretation.
• Enhances customer satisfaction by providing personalized insights.
• Supports business growth and success with better decision-making.

£500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

259727231458511

Contact

Datasumi Team
+442045770319
accounts@datasumi.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service is an extension to data analytics, business intelligence, and data management software solutions that aim to enhance data visualization capabilities for organizations.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: While our Generative AI-driven data visualization tool offers many benefits, there are some constraints of which potential buyers should be aware. Firstly, the service may require a certain level of technical expertise for optimal use, and training may be necessary for some users. Additionally, the tool may not be compatible with all existing hardware configurations, and there may be limitations on the types of data that can be processed. Finally, while our team strives to provide exceptional support, there may be some constraints on response times during peak usage periods.
• System requirements:
  • AWS
  • Azure
  • GCP
  • Google Analytics
  • Adobe Analytics
  • Power BI
  • Tableau
  • Data Studio

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Datasumi strives to respond promptly to questions, typically within 1 to 2 hours on weekends. Response times may vary depending on the query and support availability. Expect timely communication during weekdays and weekends, especially for urgent matters.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Datasumi collaborates with Zendesk, a globally recognized company known for its commitment to accessibility and inclusivity, to support assistive technology users through webchat services. Zendesk has conducted thorough testing with assistive technology users, ensuring their webchat technology is user-friendly and compliant with accessibility standards like WCAG 2.1 AA. This testing involves assessments with screen readers such as JAWS 2019, keyboard navigation, and manual inspections to guarantee a seamless experience for individuals relying on assistive technologies.; ; By leveraging Zendesk's expertise in accessibility testing and design, Datasumi can confidently provide a webchat platform that caters to the diverse needs of users, including those using assistive technologies. This partnership underscores Datasumi's commitment to ensuring an inclusive and accessible digital environment for all users, aligning with best practices in web accessibility and usability standards. Users can trust that the webchat services offered by Datasumi are designed to be intuitive, user-friendly, and compliant with accessibility guidelines to enhance the overall user experience for individuals utilizing assistive technologies.
• Onsite support: Yes, at extra cost
• Support levels: Datasumi offers a range of support levels to cater to diverse client needs, including basic, standard, and premium support options. Basic support is typically included in the standard service package, providing fundamental assistance at no additional cost. Standard support offers more comprehensive help at a moderate fee, while premium support provides dedicated technical account managers or cloud support engineers for personalized and proactive assistance, with costs reflecting the premium nature of this service.; ; The pricing for the different support levels varies based on the level of service required, ensuring clients can choose the level that best aligns with their needs and budget. Clients have the flexibility to select a technical account manager or cloud support engineer based on their specific business requirements and preferences. Support prerequisites are collaboratively determined during consultations to ensure they meet the client's unique business objectives and operational demands. This tailored approach allows Datasumi to deliver customized support solutions that effectively address each client's individual circumstances and goals.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide remote setup via phone and chat as well as online help.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the conclusion of a contract with Datasumi, users can extract their data through a systematic process. This involves identifying key data points within the contract, thoroughly reviewing the document to locate specified information, and recording the essential data for future reference. Users should focus on extracting critical details such as party names, contract dates, pricing terms, deliverables, liability clauses, and termination conditions. Depending on the complexity of the contract, users can employ manual extraction methods for straightforward agreements or utilize text parsing and regular expressions for more intricate contracts. Advanced technologies like machine learning and natural language processing (NLP) can also be leveraged for intelligent data extraction. Extracting data from contracts is vital as it transforms static contractual text into actionable data that can offer valuable insights for decision-making and strategic planning. By following a structured approach to extract contract data, users can effectively capture essential information to support future business decisions and operational processes.
• End-of-contract process: At the end of a contract with Datasumi, all client and customer data is securely removed from the systems without any financial implications. Users can export all databases as part of the end-of-contract process to retain access to their information for future use.; ; The contract price typically includes essential services specified in the agreement. Additional costs may arise for services beyond the standard contract scope, such as specialized support, customization, or specific data extraction requirements[1]. Users can manage support response times, status, and priority at an extra cost to ensure timely assistance when needed[1]. The pricing structure offers transparency and flexibility, allowing users to tailor services according to their needs while understanding any associated costs beyond the standard contract terms. This approach ensures that users can customize their services effectively based on their requirements while being aware of any additional costs for specialized services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The chat/chatbot uses the full screen.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users have the flexibility to customize Datasumi's service by adjusting various aspects to suit their preferences and needs. Customization options include modifying layout, content, and functionality, while personalization delivers tailored content based on user profiles effortlessly. Users can personalize their experience by making selections, setting preferences, and controlling their interaction with the platform to enhance usability and relevance. This user-driven customization process empowers individuals to tailor settings according to their unique preferences, ensuring a personalized and engaging experience. The customization feature is accessible to all users, allowing them to create a more tailored and interactive experience that aligns with their specific requirements. By offering these customization options, Datasumi enables users to optimize their interactions with the platform, enhancing usability and satisfaction. This level of customization ensures that users can adapt the service to meet their individual preferences effectively, fostering a more personalized and engaging user experience.

Scaling

• Independence of resources: To ensure that users are not affected by the demand placed on our service by other users, we offer customizable service level configurations. This includes:; ; Prioritizing traffic: Users can prioritize incoming traffic based on specific criteria such as customer segment, region, or product line.; ; Setting performance thresholds: By defining performance targets such as response times, availability, and capacity, users can optimize resource allocation and minimize the impact of increased demand.; ; Scaling resources: Our cloud infrastructure allows for seamless scaling of resources to accommodate sudden spikes in traffic.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides a suite of metrics through the secure online administration portal, metrics include:; ; Volumes of enquiries: Incoming customer queries and support requests received through various communication channels such as chat, email, or phone, helping identify peak times, common issues, and trends in customer behavior.; ; Customer journey within the services: Insights into how customers interact with our services, improving service design, navigation, and overall user experience.; ; Duration of chats: Measures problem-solving efficiency and identifies areas for improvement in response times or customer satisfaction.; ; Transfers to live agents: Assesses the effectiveness of automated or self-service options and optimizes resource allocation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: To protect data at rest, our service employs advanced encryption standards (AES), secure storage infrastructure with regular backups, role-based access controls, compliance with industry-standard security frameworks, and regular vulnerability assessments. These measures ensure customer data remains unreadable, inaccessible without proper decryption keys, and safeguarded against unauthorized access or loss.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Upon conclusion of a contract or service agreement, all client data collected through our services will be securely exported to the client by Inform. The data will be provided in the format preferred by the client and in full compliance with GDPR regulations. In certain cases, where necessary and feasible, client data can be directly loaded into electronic forms for easy access and use.
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: No guaranteed SLA.
• Approach to resilience: Our service is built with resilience to ensure high availability and fault tolerance. We use multiple availability zones and regions across global data centers, minimizing downtime due to hardware failures or unforeseen events.; ; Our data center setup includes redundant power systems with backup generators, uninterruptible power supplies (UPS), robust network architecture with multiple providers and connections, regular maintenance, monitoring, and compliance with industry-standard security frameworks such as ISO 27001 and SOC 2 Type II.; ; We also have disaster recovery plans in place to ensure customer data is safe and can be quickly restored in case of catastrophic failure or unforeseen events. By leveraging cloud service providers like AWS, GCP, or Azure, we benefit from their state-of-the-art resilience features including automatic failover and self-healing capabilities, further enhancing our overall reliability and resiliency.; ; The specific details of our data center setup are available upon request to maintain transparency and build trust with customers.
• Outage reporting: Our service provides transparent reporting of any outages or disruptions to ensure that customers are informed promptly. We offer multiple ways to stay updated on the status of our services, including:; ; 1. Public Dashboard: We have a publicly accessible dashboard that displays real-time information about our system's performance and availability. Customers can quickly check the current status of our service, view historical data, and monitor any ongoing issues or maintenance activities.; 2. API: Our platform includes an API that allows customers to integrate our service's status notifications with their existing monitoring tools. This enables them to receive automated alerts and updates about any incidents affecting our service directly into their systems.; 3. Email Alerts: In addition to the public dashboard and API, we also offer email alerts to notify customers of any significant outages or disruptions. These notifications are sent as soon as possible after an incident is detected, providing customers with timely information about the impact and estimated resolution time.; ; By offering multiple channels for reporting service outages, we ensure that our customers are always informed promptly and can take appropriate action if necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Microsoft account id and password or AWS IAM
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • AWS cloud platform PCI Certification
  • Azure cloud platform PCI Certification
  • GCP cloud platform PCI Certification

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Use IAM sign-on for security - single sign-on. In other word, security is outsourced to Cloud Provider.
• Information security policies and processes: Use Cloud provider's security policies and procedures.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes involve tracking all components through their lifecycle using a version control system. Strict access controls limit who can modify configurations or deploy new code, ensuring thorough reviews before approval for deployment. Regular vulnerability assessments address known security issues promptly. Detailed documentation is maintained for easy reference during incident response or troubleshooting activities. When changes are made, potential security impacts are assessed through risk analyses, comprehensive testing and validation, implementation of mitigation strategies, and communication with relevant stakeholders to minimize negative consequences.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes continuous monitoring for potential threats using automated tools and manual reviews. Once identified, a thorough risk analysis determines severity, likelihood, and impact on the service. Patches or other mitigations are quickly deployed based on risk analysis following industry best practices. Threat intelligence is gathered from various sources such as security advisories, open-source feeds, and industry forums to address emerging threats proactively. Continuous monitoring ensures any suspicious behavior is promptly investigated and addressed to maintain confidentiality, integrity, and availability at all times.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We continuously monitor systems and applications for unauthorized access or compromise by analyzing logs, network traffic, and other data sources. When a potential compromise is detected, we contain it to prevent further spread or damage, conduct thorough investigations into its scope and impact, remediate the issue fully with patches, updates, or additional security controls, communicate findings and required actions to relevant stakeholders, and identify areas for improvement in our processes through post-mortem analysis. Our goal is to respond quickly and minimize any impact on customer operations while maintaining their trust in our services.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes include pre-defined procedures for common events, ensuring a swift and effective response. Users can report incidents through various channels such as email, phone, or an online portal. Once reported, we assess the severity and impact of the incident, following established protocols to contain, investigate, remediate, and communicate with relevant stakeholders. We provide incident reports detailing our findings, actions taken, and recommendations for preventing future incidents. Our goal is to minimize disruption and maintain customer trust through transparent communication and prompt resolution of incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In combating climate change, Datasumi can elevate its G-Cloud service provision by embracing sustainability initiatives and bolstering environmental resilience. Taking cues from Google Cloud's ambitious targets of operating solely on renewable energy and aiming for 24/7 carbon-free energy by 2030, Datasumi can set similar benchmarks to curtail its carbon footprint and champion sustainable practices across its operations. By harnessing technology to bolster sustainability endeavors and democratizing earth-centric data for informed decision-making, Datasumi can empower organizations to make data-informed choices that bolster climate resilience. Moreover, aligning with social value themes centered on responsible consumption and production, as delineated in the Social Value Model, can underscore Datasumi's dedication to environmental stewardship and sustainability within its service offerings.; ; By integrating these strategies into its G-Cloud services, Datasumi not only actively contributes to the global battle against climate change but also fosters a more sustainable future. Through a concerted focus on renewable energy adoption, carbon footprint reduction, and promoting eco-conscious practices, Datasumi can position itself as a leader in environmentally responsible service provision. By aligning with sustainability goals and leveraging technology for positive environmental impact, Datasumi can play a pivotal role in advancing climate action and fostering a greener, more sustainable digital landscape.

  Tackling economic inequality

  In addressing economic inequality through its G-Cloud service provision, Datasumi can focus on initiatives that promote equal access to economic opportunities, support small and medium-sized enterprises (SMEs), and foster diversity within the supply chain. By aligning with social value themes that aim to reduce economic disparities, Datasumi can contribute to creating a more inclusive and equitable business environment. Drawing inspiration from the Social Value Model's emphasis on creating new businesses, jobs, and skills, Datasumi can implement programs that facilitate entrepreneurship, job creation, and skills development for underrepresented groups. Additionally, by supporting educational attainment relevant to contracts, providing training schemes to address skills gaps, and promoting sector-related skills growth, Datasumi can help bridge the economic divide and empower individuals from diverse backgrounds.; ; Furthermore, by structuring supply chain selection processes to ensure fairness and diversity, encouraging innovation and disruptive technologies, and promoting collaboration throughout the supply chain, Datasumi can actively contribute to reducing economic inequality. Embracing scalable methods for modernizing delivery, supporting apprenticeships and industry placements, and fostering a fair and responsible approach to working with supply chain partners can further enhance economic inclusivity within its service provision. By adopting these strategies and aligning with initiatives that prioritize economic equality, Datasumi can play a pivotal role in fostering a more level playing field for businesses of all sizes and backgrounds within the G-Cloud ecosystem.

  Equal opportunity

  In the context of equal opportunity, Datasumi enhances its G-Cloud service provision by focusing on promoting diversity, inclusion, and equitable access to opportunities. By aligning with social value themes that prioritize equal opportunities, Datasumi can contribute to fostering a more inclusive and fair society. Drawing inspiration from the Social Value Model's emphasis on supporting local communities in managing and recovering from the impact of COVID-19, Datasumi can implement initiatives that facilitate employment opportunities, re-training programs, and workforce diversity. Additionally, by actively engaging in activities that promote equal access to resources, education, and employment opportunities, Datasumi can demonstrate its commitment to social responsibility and equitable practices within its service provision. Through a concerted effort to prioritize equal opportunity initiatives, Datasumi can play a significant role in advancing social equity and inclusivity within the G-Cloud ecosystem.

  Wellbeing

  In addressing employee wellbeing, Datasumi can elevate its G-Cloud service provision by prioritizing initiatives that promote mental health, work-life balance, and overall employee wellness. By aligning with social value themes that emphasize wellbeing, Datasumi can contribute to creating a supportive and healthy work environment for its employees and clients. Drawing inspiration from leading companies that prioritize employee wellbeing, such as Microsoft's focus on mental health support and flexible work arrangements, Datasumi can implement similar programs to enhance the overall wellbeing of its workforce. By fostering a culture of mindfulness, resilience, and work-life balance, Datasumi can empower its employees to thrive both professionally and personally.; ; Furthermore, by incorporating features in its G-Cloud services that prioritize user experience, accessibility, and data privacy, Datasumi can contribute to the overall wellbeing of its clients. Ensuring that services are user-friendly, secure, and aligned with best practices in data protection can enhance the mental and emotional wellbeing of users who rely on these technologies for their daily operations. Additionally, by promoting digital wellness practices and providing resources for managing screen time and technology usage, Datasumi can support clients in maintaining a healthy relationship with technology.; ; By integrating these wellbeing-focused initiatives into its G-Cloud services and organizational culture, Datasumi can foster a holistic approach to wellbeing that benefits both its employees and clients. Prioritizing mental health support, work-life balance, user experience, and data privacy can create a positive impact on overall wellbeing within the workplace and the digital ecosystem at large.

Pricing

• Price: £500 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.