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WM Promus

OpenText Asset Management X (AMX)

OpenText Asset Management (AMX) is a software solution specifically designed for managing IT hardware and software assets within an enterprise. It provides a centralized platform to track, monitor, and optimize the lifecycle of your IT assets, helping you achieve better control over costs, compliance, and resource utilization.

Features

  • Unified IT Asset Management (ITAM) and Software Asset Management (SAM)
  • Hardware Asset Management
  • Software Asset Management
  • Contract Management
  • Financial Management
  • Cloud-Based Deployment
  • Integration with OpenText UCMDB
  • On premise solution on request

Benefits

  • Maintain up-to-date information about Configuration items
  • Manage Software Licensing across all IT platforms
  • Gain control over the number, variety, complexity of IT Assets

Pricing

£4.10 to £2,277.61 a unit a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ewong@wmpromus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 5 9 8 4 2 0 5 5 5 9 3 6 3 2

Contact

WM Promus Emma Wong
Telephone: 44 (0) 203 946 6226
Email: ewong@wmpromus.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No service constraints
System requirements
  • Internet Access
  • Web Browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The software is supported by the SaaS product vendor in addition to add on support from WM Promus. Our support services have embedded Service Level Agreements (SLAs) that stipulate the required response times. Our standard support offering is Mon-Fri, 9 to 5. On request, we provide weekend support. Response times vary depending on incident and request priority but all fall within 1 working day. Pricing is dependent on the level of support required. All clients are assigned a technical account manager.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The software is supported by the SaaS product vendor in addition to add on support from WM Promus. We provide comprehensive support for cloud-based and on premise services. This includes helping you choose the right cloud platform, migrating your applications, and ongoing maintenance. We also offer expert guidance on security, scalability, and performance optimization. Our goal is to ensure your cloud environment runs smoothly so you can focus on your core business. We offer a service where we act as a conduit between clients and vendors or hosting providers in addition to being the first point of contact should an incident occur. We operate a world-class servicedesk and follow ITIL best practice to deliver the service support. Our support services have embedded Service Level Agreements (SLAs) that stipulate the required response times. Our standard support offering is Mon-Fri, 9 to 5. On request, we provide weekend support. Response times vary depending on incident and request priority but all fall within 1 working day. Pricing is dependent on the level of support required. All clients are assigned a technical account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
WM Promus have a clear process for onboarding new clients which includes onsite or online training for the solution and a full set of documentation provided with an online Help Center.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Facilities are provided to allow export of data from the application. The exact requirements for data extraction at the end of the service contract will be negotiated between the customer and the hosting partner.
End-of-contract process
Facilities are provided to allow export of data from the application. The exact requirements for the end of the service contract will be negotiated between the customer and the hosting partner.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No disparity but sizing may affect the appearance of service
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
OpenText SMAX SaaS offers a user-friendly portal designed to provide features enabling IT asset management and software license management.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
This can be provided by Opentext upon request
API
Yes
What users can and can't do using the API
The solution has a REpresentational State Transfer (REST) API which enables users with the proper role to perform Create/Read/Update operations on records and manage records or consume REST services.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Configuration and tailoring of the solution is achieved via SMAX Studio a graphical codeless configuration tool. This allows the creation and editing of flows, graphical forms and tables. Modifications to workflows, tasks, and business rules can be done without any programming.

Scaling

Independence of resources
Load balancing. Redundant architecture. 24/7 monitoring team provided by OpenText

Analytics

Service usage metrics
Yes
Metrics types
The metrics provided are based on industry best practice and include metrics such as asset volumes, contract expiry dates, details about portfolio offerings and more.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
OpenText

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Data in encrypted at rest using 3PAR SED, FIPS 140/2 compliant drives
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported from the solution in a number of ways including the GUI in .csv or .xls formats, via the REST API or via a Business Intelligence (BI) integration module.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Other
Other protection within supplier network
Security of environment through isolation, allowing data to pass freely

Availability and resilience

Guaranteed availability
OpenText provide Customer access to the Software-as-a-Service production application on a twenty-four hour, seven days a week (24x7) basis at a rate of 99.9 % (“SaaS Service Uptime Metric”).
Approach to resilience
To ensure that infrastructures such as: Remote access, Active directory, DNS services, mail services, DB services, and mission critical customer facing applications such as: the Customer Authentication systems, and the Ticketing system are fully disaster recoverable, using Business Impact Analysis (BIA) MFI SaaS identified and prioritized system components and mission/business processes, and established the backup strategies required to enable both employees and customers to keep a communication channel open in case of any disruption.
In the standard Recovery Point Objective (RPO), MFI SaaS performs both on-site and off-site backups as follows: (Unless there is a special customer contractual requirement)
> On-site backup occurs daily and includes a local copy of production data followed by an offsite backup of the same production data to a remote site.
> Backup process takes place out of working hours per region.
When there is a service disruption, customers are notified in accordance with the MFI SaaS customer notification Service Level Objective (SLO) statements.
Outage reporting
Use a centralized notification system to deliver proactive communications about application changes, outages and scheduled maintenance.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is role-based control and requires username/pwd.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
OpenText Corporate policies are designed after ISO 27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All non routine changes go through change control requiring approval and verification post implementation following ITIL best practice
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Monthly scans and risk assessment based on findings for remediation.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Monitoring tooling in place. Respond in real time via 24/7 monitoring team.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Follows industries standards and complies with all contractual terms. Follows ITIL best practices. Users report incidents by phone or raising a support ticket. Incident reports are mailed out to user base.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Data Center Optimization - WMPromus adopt a green approach in terms of virtualization and consolidation of servers; optimize resource utilization, reduce physical servers, & lower energy consumption. Annually, WM Promus reviews the IT estate and plans for increased optimization. For clients, WMPromus conduct reviews of client environments and provide recommendations for migrating to a ‘greener cleaner’ landscape. Cloud Computing and Green Hosting - As part of our Cloud & DevOps line of business, WM Promus provide consultancy services related to transitioning to cloud computing services. WM Promus discusses with clients the option to choose green hosting providers that prioritize renewable energy sources for their data centers. Paper-Free Commitment - WM Promus encourage a ‘paper-free’ approach. At all project ‘kickoffs’, discussions on ‘ways-of-working’ encourage printers and printer ink cartridges minimum usage and commit to using online collaboration tools. Travel if necessary- WM Promus promotes a ‘travel if necessary’ policy. The majority of our work is conducted remotely, and our engineers are encouraged to only travel if the client has requested them onsite or if the project work requires an onsite presence. Our training is in virtual classrooms and only in person on request. Our pricing is varied depending on whether an onsite engineer is required, or remote working is suitable; with remote working more favourable for clients financially. This encourages clients to also adopt a ‘travel if necessary’ policy. End-User Devices - WM Promus requests all engineers and employees to adopt power management procedures. WM Promus recycles laptops and other IT devices. There is a strong focus on maintaining equipment and fixing component parts when they break instead of buying entirely new products. WM Promus properly disposes of obsolete electronic equipment being aware of the potentially dangerous chemicals non-designated recycling centers or disposal companies release to the environment.

Covid-19 recovery

Critically, WM Promus provide pricing that offers substantial discounts to public sector organisations. In addition, we enable remote work; our services empower organizations to increase remote work capabilities. This promotes social distancing and reduces the risk of transmission while ensuring business continuity. Boosting Collaboration: Features like video conferencing, secure file sharing, and real-time communication tools within our services and project delivery approaches foster collaboration across dispersed teams.

Tackling economic inequality

Tackling economic inequality - WM Promus create opportunities for entrepreneurship and help new organisations to grow, tackling economic inequality, supporting economic growth and business creation. WM Promus provides free TED talks about technology advances and how they can help start-up businesses and SME’s to scale up and grow. We host these onsite (and virtually) at our serviced offices where there is a large community of SMEs. These TED talks are free to attend (either in person or virtually). For example, our TED talk “Curious about Artificial Intelligence - Will it help you or replace you?” provided answers to questions such as “What AI solutions can I use to help me in my current role?“ . The feedback on these sessions is that they significantly benefit SMEs who attend with valuable insights into AI tools (that are free) and can be leveraged for innovation and efficiency. WM Promus offer opportunities for work experience or similar activities. WM Promus provides quality secondary-school work-experience placements designed to provide students with practical, hands-on experience in the field of IT consultancy. The school with whom we engage has over two thirds of pupils from minority ethnic backgrounds, over half of the pupils eligible for pupil premium, and a pupil’s attainment at entry level significantly below the national average. Our placements aim to allow students to develop technical skills, gain exposure to professional work environments, and explore potential career paths within the IT sector.

Equal opportunity

Equal opportunity - WM Promus have a robust Equality, Diversity, and Inclusion (EDI) Policy. The applications we resell and deliver services against are accessible to users with disabilities by incorporating features like keyboard navigation and screen reader compatibility, user interface elements that cater to diverse visual needs and so on. In addition, they offer multilingual support aligned with our inclusion policy. Our diverse workforce informs training materials and support services offered alongside our solutions.

Wellbeing

Wellbeing- WM Promus promote Work-Life Balance and facilitate flexible work for employees. Our services and solutions also do this for clients through asynchronous communication tools (allowing for responses outside core working hours), mobile access for remote work and flexible schedules (thus helping client engineers achieve a better work-life balance by offering them more control over their workload and schedule). Our services and solutions also reduce work stress through automated and streamlined workflows. Automating repetitive tasks frees up users' time and reduce stress associated with manual, time-consuming processes. Our services and solution embed easy-to-use and intuitive interfaces minimizing frustration and cognitive load for users, contributing to a more positive work experience. The Data Privacy and Security features within our offerings demonstrate a commitment to user wellbeing by protecting sensitive information and reducing stress related to potential data breaches.

Pricing

Price
£4.10 to £2,277.61 a unit a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Time limited trials are available. Assistance with use of the service during the trial is available.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ewong@wmpromus.com. Tell them what format you need. It will help if you say what assistive technology you use.