LEAN TREE LIMITED
Platform Engineering Managed Service
Lean Tree runs your platform engineering, operating shared platform components with agreed SLAs/SLOs. We maintain the developer experience (portals and self-service workflows), keep foundations healthy (landing zones, networks, identity), operate automation, observability, and drive continual improvement. We integrate with service management and security processes, so governance is built in.
Features
- Operate platform components to agreed SLAs/SLOs
- Maintain developer portal and self-service workflows
- Manage landing zones, networking and identity foundations
- Operate pipelines, templates and provisioning automation
- Observability by default with health and trending checks
- ITSM-aligned incident, problem and change processes
- Maintain security and compliance guardrails and evidence
- Roadmap and continuous improvement for platform product
- Automation for routine ops; human triage for exceptions
- Regular service reviews and stakeholder reporting
Benefits
- Stable platform improves developer productivity
- Lower operational overhead through automation
- Predictable platform quality via SLAs/SLOs
- Stronger security through maintained guardrails
- Faster recovery using observability and runbooks
- Continual improvement aligned to user needs
- Clear platform ownership and escalation paths
- Scalable platform supporting growth safely
- Better business visibility via dashboards
- Single accountable partner reduces friction
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
2 6 0 0 0 7 3 5 8 0 6 2 5 8 2
Contact
LEAN TREE LIMITED
Caroline Topper
Telephone: 07880616068
Email: bidteam@leantree.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- Buyer agrees scope of components, SLAs and service hours. Buyer retains cloud subscription ownership. Major re-architecture is delivered as a separate change work package. Integration with existing suppliers is via agreed interfaces. Does not include bespoke business application development; any automation is limited to cloud configuration, infrastructure-as-code and service integrations needed to deliver the support outcome.
User support
- Email or online ticketing support
- Yes
- Support response times
-
As a managed service, support is delivered under the support hours and SLA targets agreed at call-off, including ticket acknowledgement and response in line with those targets.
Where required, 24/7 cover (including evenings, weekends and UK bank holidays) can be provided as an agreed option. Coverage, response targets, escalation arrangements and associated pricing are confirmed at call-off.
Each engagement is supported by a named account manager as the primary point of contact. An escalation path is in place, allowing issues to be escalated through senior leadership and, where appropriate, to board-level management. Escalation routes and expectations are confirmed at call-off. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Support is provided via Email/ticketing, Phone escalation within the service hours and
SLA agreed at call-off. Standard: 09:00–17:30 UK time, Mon–Fri (excluding Bank
Holidays), ticketing/email with planned service reviews.
Enhanced: Option for extended hours and faster response targets for priority
services.
On-call: Option for 24/7 on-call with defined escalation, incident comms and major
incident management. At call-off Lean Tree provides a named service lead, agreed
SLAs & SLOs, reporting cadence and continual improvement backlog. Automation is used for monitoring and routine tasks; human engineers validate and make risk
decisions.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £400.00 | £350.00 |
| Associate business architect | £550.00 | £500.00 |
| Business architect | £775.00 | £700.00 |
| Lead business architect | £900.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £775.00 | £700.00 |
| Senior data architect | £950.00 | £850.00 |
| Chief data architect | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £800.00 | £700.00 |
| Senior enterprise architect | £950.00 | £850.00 |
| Lead enterprise architect | £1,100.00 | £975.00 |
| Principal enterprise architect | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £700.00 | £625.00 |
| Network architect | £800.00 | £700.00 |
| Lead network architect | £1,000.00 | £875.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £950.00 | £850.00 |
| Lead security architect | £1,100.00 | £975.00 |
| Principal security architect | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £600.00 | £525.00 |
| Solution architect | £800.00 | £700.00 |
| Senior solution architect | £950.00 | £850.00 |
| Lead solution architect | £1,100.00 | £975.00 |
| Principal solution architect | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £600.00 | £525.00 |
| Technical architect | £800.00 | £700.00 |
| Senior technical architect | £950.00 | £850.00 |
| Lead technical architect | £1,100.00 | £975.00 |
| Principal technical architect | £1,250.00 | £1,100.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,600.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,600.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,600.00 | £1,400.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,000.00 | £875.00 |
| Principal cyber security audit and assurance | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £600.00 | £525.00 |
| Lead cyber security governance and risk manager | £1,000.00 | £875.00 |
| Principal cyber security governance and risk manager | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £600.00 | £525.00 |
| Lead cyber security monitoring | £1,000.00 | £875.00 |
| Principal cyber security monitoring | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £600.00 | £525.00 |
| Lead cyber security incident response | £1,000.00 | £875.00 |
| Principal cyber security incident response | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £600.00 | £525.00 |
| Lead cyber security vulnerability management | £1,000.00 | £875.00 |
| Principal cyber security vulnerability management | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £600.00 | £525.00 |
| Lead cyber security digital forensics | £1,000.00 | £875.00 |
| Principal cyber security digital forensics | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £600.00 | £525.00 |
| Lead cyber security penetration testing | £1,000.00 | £875.00 |
| Principal cyber security testing | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £600.00 | £525.00 |
| Lead cyber security secure systems architecture and design | £1,000.00 | £875.00 |
| Principal cyber security secure systems architecture and design | £1,350.00 | £1,200.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £400.00 | £350.00 |
| Analytics engineer | £700.00 | £625.00 |
| Senior analytics engineer | £850.00 | £750.00 |
| Lead analytics engineer | £1,000.00 | £875.00 |
| Head of analytics engineering | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £600.00 | £525.00 |
| Data analyst | £700.00 | £625.00 |
| Senior data analyst | £850.00 | £750.00 |
| Principal data analyst | £1,100.00 | £975.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £700.00 | £625.00 |
| Senior data engineer | £850.00 | £750.00 |
| Lead data engineer | £1,000.00 | £875.00 |
| Head of data engineering | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £1,000.00 | £875.00 |
| Head of data ethics | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £700.00 | £625.00 |
| Lead data governance manager | £1,000.00 | £875.00 |
| Head of data governance | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £400.00 | £350.00 |
| Associate data scientist | £600.00 | £525.00 |
| Data scientist | £700.00 | £625.00 |
| Principal data scientist | £1,250.00 | £1,100.00 |
| Lead data scientist | £1,000.00 | £875.00 |
| Head of data science | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £850.00 | £750.00 |
| Lead machine learning engineer | £1,000.00 | £875.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £600.00 | £525.00 |
| Performance analyst | £700.00 | £625.00 |
| Senior performance analyst | £850.00 | £750.00 |
| Lead performance analyst | £1,000.00 | £875.00 |
| Head of performance analysis | £1,250.00 | £1,100.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £600.00 | £525.00 |
| Application operations engineer | £700.00 | £625.00 |
| Senior application operations engineer | £850.00 | £750.00 |
| Lead application operations engineer | £1,000.00 | £875.00 |
| Principal application operations engineer | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £775.00 | £700.00 |
| Senior business relationship manager | £950.00 | £850.00 |
| Lead business relationship manager | £1,100.00 | £975.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £650.00 | £575.00 |
| Change and release analyst | £775.00 | £700.00 |
| Change and release manager | £895.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £700.00 | £625.00 |
| Senior operations analyst | £850.00 | £750.00 |
| Operational control manager | £700.00 | £625.00 |
| Head of command and control | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £600.00 | £525.00 |
| End user computing engineer | £700.00 | £625.00 |
| Senior end user computing engineer | £850.00 | £750.00 |
| Lead end user computing engineer | £1,000.00 | £875.00 |
| Principal end user computing engineer | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £595.00 | £525.00 |
| IT service manager | £775.00 | £700.00 |
| Senior IT service manager | £950.00 | £850.00 |
| Head of IT service management | £1,100.00 | £975.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £750.00 | £675.00 |
| Major incident manager | £950.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £600.00 | £525.00 |
| Infrastructure engineer | £700.00 | £625.00 |
| Senior infrastructure engineer | £850.00 | £750.00 |
| Lead infrastructure engineer | £1,000.00 | £875.00 |
| Principal infrastructure engineer | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £600.00 | £525.00 |
| Infrastructure operations engineer | £700.00 | £625.00 |
| Senior infrastructure operations engineer | £850.00 | £750.00 |
| Lead infrastructure operations engineer | £1,000.00 | £875.00 |
| Principal infrastructure operations engineer | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £500.00 | £450.00 |
| Problem manager | £775.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £450.00 | £400.00 |
| Senior service desk analyst | £595.00 | £525.00 |
| Service desk manager | £775.00 | £700.00 |
| Head of service desk | £900.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £500.00 | £450.00 |
| Service readiness analyst | £500.00 | £450.00 |
| Service transition manager | £775.00 | £700.00 |
| Lead service transition manager | £900.00 | £800.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £295.00 | £275.00 |
| Junior business analyst | £425.00 | £375.00 |
| Business analyst | £625.00 | £550.00 |
| Senior business analyst | £795.00 | £700.00 |
| Lead business analyst | £900.00 | £800.00 |
| Head of business analysis | £1,000.00 | £875.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £550.00 | £500.00 |
| Delivery manager | £775.00 | £700.00 |
| Senior delivery manager | £900.00 | £800.00 |
| Head of (Agile) delivery management | £1,000.00 | £875.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £495.00 | £450.00 |
| Digital portfolio manager | £775.00 | £700.00 |
| Senior digital portfolio manager | £900.00 | £800.00 |
| Head of portfolio | £1,100.00 | £975.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £550.00 | £500.00 |
| Product manager | £775.00 | £700.00 |
| Senior product manager | £850.00 | £750.00 |
| Lead product manager | £950.00 | £850.00 |
| Head of product | £1,100.00 | £975.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,100.00 | £975.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £950.00 | £850.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £495.00 | £450.00 |
| QAT analyst | £550.00 | £500.00 |
| Senior QAT analyst | £725.00 | £650.00 |
| Lead QAT analyst | £825.00 | £725.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £495.00 | £450.00 |
| Test engineer | £595.00 | £525.00 |
| Senior test engineer | £795.00 | £700.00 |
| Lead test engineer | £895.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £860.00 | £775.00 |
| Head of test | £950.00 | £850.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £295.00 | £275.00 |
| Junior DevOps engineer | £475.00 | £425.00 |
| DevOps engineer | £650.00 | £575.00 |
| Senior DevOps engineer | £850.00 | £750.00 |
| Senior DevOps engineer - management | £925.00 | £825.00 |
| Lead DevOps engineer | £1,100.00 | £975.00 |
| Lead DevOps engineer - management | £1,100.00 | £975.00 |
| Principal DevOps engineer | £1,350.00 | £1,200.00 |
| Principal DevOps engineer - management | £1,350.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £295.00 | £275.00 |
| Junior frontend developer | £450.00 | £400.00 |
| Frontend developer | £600.00 | £525.00 |
| Senior frontend developer | £795.00 | £700.00 |
| Lead frontend developer | £900.00 | £800.00 |
| Head of frontend development | £1,000.00 | £875.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £295.00 | £275.00 |
| Junior developer | £450.00 | £400.00 |
| Developer | £600.00 | £525.00 |
| Senior developer | £750.00 | £675.00 |
| Senior developer - management | £795.00 | £700.00 |
| Lead developer | £900.00 | £800.00 |
| Lead developer - management | £950.00 | £850.00 |
| Principal developer | £1,000.00 | £875.00 |
| Principal developer - management | £1,100.00 | £975.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £400.00 | £350.00 |
| Accessibility specialist | £700.00 | £625.00 |
| Senior accessibility specialist | £850.00 | £750.00 |
| Head of accessibility | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £600.00 | £525.00 |
| Junior content designer | £400.00 | £350.00 |
| Content designer | £700.00 | £625.00 |
| Senior content designer | £850.00 | £750.00 |
| Lead content designer | £1,000.00 | £875.00 |
| Head of content design | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £700.00 | £625.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £600.00 | £525.00 |
| Junior graphic designer | £400.00 | £350.00 |
| Graphic designer | £700.00 | £625.00 |
| Senior graphic designer | £850.00 | £750.00 |
| Lead graphic designer | £1,000.00 | £875.00 |
| Head of graphic design | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £600.00 | £525.00 |
| Junior interaction designer | £400.00 | £350.00 |
| Interaction designer | £700.00 | £625.00 |
| Senior interaction designer | £850.00 | £750.00 |
| Lead interaction designer | £1,000.00 | £875.00 |
| Head of interaction design | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £600.00 | £525.00 |
| Junior service designer | £400.00 | £350.00 |
| Service designer | £700.00 | £625.00 |
| Senior service designer | £850.00 | £750.00 |
| Lead service designer | £1,000.00 | £875.00 |
| Head of service design | £1,250.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £700.00 | £625.00 |
| Lead technical writer | £1,000.00 | £875.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £600.00 | £525.00 |
| Junior user researcher | £400.00 | £350.00 |
| User researcher | £700.00 | £625.00 |
| Senior user researcher | £850.00 | £750.00 |
| Lead user researcher | £1,000.00 | £875.00 |
| Head of user research | £1,250.00 | £1,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 526831bd-54c9-4669-bf75-d6eb1c0d6521
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
- Other security certifications
- Yes
- Any other security certifications
- Cyber Assurance
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@leantree.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.