New Scaler Limited
AI & Automation Solution Deployment
New Scaler’s AI & Automation Solution Deployment service integrates Microsoft Power Automate Desktop, enabling seamless adoption of robotic process automation (RPA) and AI within your workflows. Whether transitioning from another RPA tool or starting fresh, we tailor automation to align with your business goals.
Features
- Microsoft Power Automate Integration: Seamlessly introduces RPA and AI
- Custom Automation Roadmap: Tailored to meet specific business objectives
- Governance and Lifecycle Management: Establishes rules and process stages
- Proof of Concept Development: Demonstrates potential through initial automation
- Comprehensive Discovery and Design: Identifies and plans future-state processes
Benefits
- Enhanced Efficiency: Streamlines operations with automated processes
- Cost Reduction: Lowers operational costs through automation
- Strategic Alignment: Ensures automation aligns with business goals
- Risk Management: Implements governance for secure automation
- Scalable Solutions: Adapts and grows with your business needs
Pricing
£350 a user a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at amitg@newscaler.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 6 0 1 1 5 4 6 7 4 6 2 0 9 4
Contact
New Scaler Limited
Amit Gokhru
Telephone: +44 7525040449
Email: amitg@newscaler.com
Planning
- Planning service
- Yes
- How the planning service works
- We assess the buyer's specific business needs, technical requirements, and goals, then design a solution that is ideal for cloud deployment and aligns with the client's budget. We implement a plan that outlines timelines, resource allocation, milestones, potential risks, and mitigation strategies to ensure a smooth transition. Additionally, we ensure the solution complies with relevant regulations and implement robust security measures to effectively protect data. We organize training for the buyer’s team and arrange ongoing support to help them seamlessly adapt to the new system. Post-deployment, we set up monitoring tools to oversee the service’s performance and recommend optimizations to enhance efficiency and reduce costs.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Data and AI
- Microsoft Azure
- Microsoft 365
- AWS
- Databricks
Training
- Training service provided
- Yes
- How the training service works
-
Customised Content: We tailor our sessions to the specific features, capabilities, and best practices of the software or hosting solution in use.
Role-Based Training: We deliver training segmented by user roles to ensure each participant receives relevant information for their job functions. Administrators, for example, receive in-depth training on configuration and security, while end-users focus on daily operations.
Hands-On Sessions: Our practical sessions allow users to interact directly with the system, helping them apply what they've learned in real-world scenarios under expert guidance.
Support Materials: We provide training manuals, quick reference guides, and access to online resources to support ongoing learning and troubleshooting.
Q&A Sessions: These are integral for addressing specific user questions and concerns, boosting confidence in system use.
Follow-Up Training: We schedule follow-up sessions to cover any subsequent queries and updates to the services, ensuring continuous competency. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
We provide robust support for cloud hosting or software services to ensure optimal performance. Our support strategy includes multiple layers designed to address service management and user needs:
24/7 Technical Support: Our dedicated technical support team is available around the clock to assist with any issues that may arise, ensuring minimal downtime and disruption to business operations.
Proactive Monitoring: We continuously monitor the systems to detect and resolve potential issues before they impact our clients. This proactive approach helps maintain high availability and performance.
Regular Updates and Maintenance: We ensure that all systems are up to date with the latest security patches and software updates. Regular maintenance checks are conducted to keep the infrastructure running smoothly.
Training and Consultation: We offer ongoing training and consultation to help users maximise the benefits of their cloud or software solutions. This includes customised training sessions based on the specific needs of the users.
Escalation Procedures: For more complex issues, we have a clear escalation procedure that ensures swift resolution by higher-level technical experts.
Performance Reviews: Regular performance reviews are conducted to assess the effectiveness of the hosting or software solutions, allowing for continual improvements based on feedback and changing business requirements.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Proactive 24x365 Network monitoring and management
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Please check the service definition document for SLA response time details.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 24/10/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our organisation leverages New Scaler’s cloud-based Sustainability solutions to measure and reduce environmental impact across business systems. Integrated seamlessly with Microsoft’s SaaS offerings, our approach utilizes a Sustainability Common Data Model to eliminate data ambiguity. This ensures accurate automations in data connections and calculations, empowering businesses to make impactful decisions towards fighting climate change. This strategic application not only enhances operational efficiency but also promotes responsible environmental stewardship.Covid-19 recovery
New Scaler can empower organisation with secure remote working and keeping the data secure which is the biggest change we have noticed in modern working ecosystem.Tackling economic inequality
New Scaler is committed to providing equal opportunities for all of its team members, regardless of gender or colour, and we strongly believe in equal rights for all members.Equal opportunity
New Scaler is committed to providing equal opportunities for all of its team members, regardless of gender or colour, and we strongly believe in equal rights for all members.Wellbeing
New Scalers first priority is to create and maintain a good, inclusive, and diverse work environment where our team members can flourish, feel appreciated, grow, and enjoy being a part of the New Scaler family.
Pricing
- Price
- £350 a user a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at amitg@newscaler.com.
Tell them what format you need. It will help if you say what assistive technology you use.