Mobile Device Management (MDM)
Our Mobile Device Management Strategy provides a process to deliver and manage devices in a secure and agile way. Utilising cloud tools such as AirWatch/ InTune/Workspace 1 (WS1)/TinyMDM, and Google Endpoint Management, we simplify the build process to allow a self-service experience that will quickly have you Business Ready.
Features
- Product and Technology agnostic
- Compliance considerations design
- Full security consideration design
- Commercial engagement and management
- Product selection
- Asset management considerations and design
- Deployment planning and delivery considerations
- Keep data secure
- Give employees the apps they need
- Manage devices from anywhere
Benefits
- Cost of Ownership
- Simplification of processes for IT and Commercial Staff
- All compliance considerations provided
- Ease and speed of deployments
- Real-time asset protection
- Maximised efficiency
- All compliance considerations provided
- Secure data
- Ensures consistency across devices
- Enables IT to troubleshoot issues and enforce policies remotely
Pricing
£335 a user
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 6 0 2 7 8 6 4 7 1 6 4 2 7 7
Contact
SMARTER TECHNOLOGIES GROUP LIMITED
Elaine Glock
Telephone: +44 (0)330 223 5000
Email: enquiries@smartertechnologies.com
Planning
- Planning service
- Yes
- How the planning service works
- With over 20 years’ experience in design and delivery of cloud hosted systems and solutions, we will provide you with a rapid assessment of your current hosting strategy. We identify rapidly deployable service improvement opportunities and engage with senior stakeholders to understand your test strategy. We will provide you with a high level requirements specification for a service and an appropriate migration strategy and high level plan. With our proven successful delivery of similarly sized projects of similar complexities within government, we provide you with a short list of potential suppliers to evaluate. We can manage the evaluation process, making recommendation for a preferred technology and procurement route. We are able to assist with supplier and product evaluation, or to run the entire process for you. As we are truly independent with no specific ties to any vendors, we are able to identify and plan the service which is a best fit for your requirements. Once a supplier and appropriate technology are identified, we can provide a full project planning lifecycle, from early engagement to supplier management and ultimately provide live operational support of the services.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide training services for both end users and system administrators. We can provide a bespoke service which is tailored to your specific needs and various user stories. User guides and training material can be hosted as part of a self-service portal.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We have delivered many cloud hosted services to central government clients (20,000+ users). We have also delivered similarly sized desktop and infrastructure transition and transformation programmes. We have a first rate understanding of the various technologies, suppliers, procurement routes and most importantly, challenges and lessons learned, which we will ensure are identified as part of our migration strategy. By providing our migration services, we will track risks, issues and dependencies and manage the various suppliers through the migration process, from number porting to platform setup, configuration and operational readiness review.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We continually monitor the quality of our services we provide to you and that of your service provider. We will measure our services against an agreed set of deliverables, which we will report and agree with you at regular service management meetings, to suit your requirements. We measure the quality of the end service provider through our extensive experience of the various technologies, best practices and baseline measurements from other services which we have delivered.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- Spear Phishing attack, awareness and training
- SIEM design, analysis and operational support
- Zero Trust Network Design (NCSC aligned)
- Identity and Access Management Design IDAM (NCSC aligned)
- PSN Reach Back and Gateway Services
- N3 Reach Back and Gateway Services
- PNN Reach Back and Gateway Services
- Security Exposure Testing (PWNED)
- Forensic Analysis
- Security Monitoring
- Certified security testers
- Yes
- Security testing certifications
- CHECK
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide operational service support to a variety of government clients including initial triage through to 4th line support problem solving and fault resolution. We will manage your suppliers in accordance with the agreed SLAs of their service and align our SLAs to theirs. We provide both on site and remote support to suit your requirements. As we are truly independent, we have no vendor lock in and we are able to support any cloud software service, whether it is hosted by the client or a Cloud-based web service. We will produce a regular service management report which we will detail key risks and issues and meet on a 1:1 basis and record satisfaction levels so that we can track service improvements. We will take ownership of any issues and deliver a solution to the issues.
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within the hour.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
- Support levels
- All our services are supported, at no additional cost, by a Technical Account Manager. The TAM's have over 20 years’ experience in delivery of successful transition and transformation services to the UK Public Sector across a broad spectrum of technologies. They have held roles in both the client and supplier side and as such have first class supplier management and communication skills at all levels. The TAM is the clients first point of contact for any service issues, with an escalation route to our Client Director available, should this be required. Our Client Director and Technical Account Manager will meet with you on a regular basis to track our service deliverables against the requirements and to ensure client satisfaction.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Peers Quality Assurance Limited
- ISO/IEC 27001 accreditation date
- 30/03/2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Smarter Technologies is dedicated to combating climate change by assisting our clients in reducing their carbon footprint and dependency on natural resources. At the heart of our business is the provision of equipment which offers comprehensive insights into energy and water consumption, empowering businesses to adopt more sustainable practices. We believe that fostering this understanding leads to tangible behavioural changes and the adoption of eco-friendly solutions, paving the way for a greener future.
We offer affordable smart energy monitoring solutions tailored for built estates. These solutions enable the collection, analysis, and intuitive presentation of energy consumption data, aligning with government policies aimed at increasing energy cost awareness, promoting energy efficiency measures, and mitigating climate change impact. Our technology is utilised by various industries, including large, well-known brands, to fulfil regulatory obligations such as Streamlined Energy and Carbon Reporting (SERC), as well as to enhance productivity and reduce operational costs.
Over the past six years, we have collaborated with nearly 1200 businesses, providing pro bono support to charitable organisations, academic research programs, Armed Forces sports initiatives, and local community groups. Notable achievements include assisting an SME in reducing gas consumption by over 180MWh annually, equivalent to almost 10% of their total energy usage.
Looking ahead, we remain committed to aiding companies in achieving their Net Zero targets. Under the leadership of our Head of Sales, we pledge to support at least two charitable organisations annually by providing our smart metering solution free of charge, enabling them to reduce energy consumption and operating costs. Additionally, we aim to have 20% of our employed staff certified as Carbon Literate by 2024, with a goal of reaching 100% by the end of the year, as part of our commitment to social value and environmental stewardship.Covid-19 recovery
Amidst the challenges posed by the COVID-19 pandemic, Smarter Technologies prioritised the health and well-being of our employees. We swiftly implemented rigorous public health measures to safeguard against infection risks and seamlessly transitioned to remote work arrangements, placing employee welfare at the forefront of our operational strategy.
Throughout the height of the pandemic, we took proactive steps to address individual needs and concerns, fostering a supportive environment where mental and physical health issues can be openly addressed, and home office requirements are met. Even though the worst of the pandemic is behind us, we are committed to adaptability.
In our pursuit of aiding the COVID-19 recovery effort, we've implemented a range of initiatives aimed at improving workplace conditions, including effective social distancing measures, remote working solutions, and sustainable travel alternatives. Among these initiatives is a ride-to-work benefit encouraging cycling to reduce resource consumption.
Additionally, we've adopted a 4.5-day work week, granting Friday afternoons off to allow employees more time for personal pursuits and family. Our Remote Working Policy offers flexibility, enabling staff to balance work with personal commitments, while ensuring a healthy work-life balance.
Recognising the importance of continuous learning and self-reliance, we've instituted comprehensive training courses covering health, safety, security, and more for all staff. We've equipped employees with necessary resources to facilitate confident remote work, while updating security policies to align with remote working practices.
Furthermore, we've extended our efforts beyond internal operations, actively promoting employment opportunities across diverse job boards, particularly in the tech and development sectors, to support individuals affected by unemployment due to COVID-19. Our hiring practices prioritise ethical and fair treatment, contributing to community resilience and recovery. Leveraging an external HR consultancy, we've addressed the physical and mental health needs of individuals impacted by COVID-19, thereby reducing the strain on health and care services.Tackling economic inequality
Addressing economic inequality lies at the core of Smarter Technologies' mission. We firmly believe that through global collaboration, we can collectively shape a future that offers better opportunities and fosters smarter decision-making for all.
In our pursuit of inclusivity and equal opportunity, we are committed to actively promoting opportunities through targeted engagement initiatives. This includes active participation in women in STEM programs and leveraging specialist job board advertising to reach diverse talent pools. Our recruitment and promotion processes are rooted in fairness and transparency, utilising skill- and competency-based assessments to select the best candidates equitably. Under the guidance of our Finance Director, inclusivity training has been given to all senior leaders and hiring managers, reinforcing our commitment to fostering an inclusive workplace culture.
We are dedicated to continuously reviewing and updating our recruitment and promotion procedures, soliciting feedback from our employee-led focus group to ensure alignment with best practices. Complementing our commitments to the Disability Employment and Race at Work charters, we pledge to sign the Armed Forces Covenant and strive to achieve Bronze Award status in the Defence Employers Recognition Scheme.
We also focus on nurturing talent in the community from an early age. We have pledged to:
Fund Code Ninjas placements in South Wales and London, targeting underprivileged neighbourhoods like Ringland in Newport and Church Street in Westminster. We'll prioritise identifying pupils with IT aptitude, with a special emphasis on girls.
Offer week-long work experience placements to pupils at local schooling institutions, providing valuable exposure to the industry.
Establish an A Level 2 Apprenticeship program for local youngsters without academic qualifications for T-Level apprenticeships, promoting vocational skills development.
Facilitate T-Level industry placements in our regional offices to bridge the gap between education and employment, providing invaluable real-world experience.Equal opportunity
At Smarter Technologies, we are dedicated to fostering an inclusive workplace environment that celebrates diversity and promotes equal opportunities for all.
Aligned with our commitment to equal opportunity, we are implementing the Good Work Plan. This initiative underscores our dedication to promoting high-quality jobs for individuals from all backgrounds and circumstances. Key components of the plan include Fair Pay, the formal adoption of the living wage policy to ensure fair compensation for all employees; Participation, regular staff surveys to gather feedback and insights from our diverse workforce; Progression, enhanced support for Career Development Plans (CDP) with transparent career pathways; Voice, the establishment of an employee-led focus group to promote open dialogue and inclusivity; and Autonomy, the encouragement of flexible working arrangements and outcomes-based work planning.
Our commitment to diversity is reflected in our workforce statistics, with 39% of our staff identifying as non-white, surpassing regional and sector averages. While we have achieved significant representation in senior leadership positions, we recognise the need to further improve gender balance. To this end, we are dedicated to increasing the proportion of women on our team over the next five years. We actively promote opportunities through targeted engagement initiatives, such as active participation in women in STEM programs and specialist job board advertising.
We are deeply committed to supporting government initiatives aimed at aiding the long-term unemployed through the Restart Scheme. Collaborating with local providers like Serco, we seek to provide meaningful employment opportunities and strengthen the ethnic diversity of our workforce. We are also committed to promoting disability inclusion by becoming a Disability Confident employer and signing the Disability Employment Charter. Our policies will be extended to support flexible working arrangements for carers of disabled family members, further enhancing accessibility and inclusivity.Wellbeing
At Smarter Technologies, we prioritise the well-being of our employees, recognising that a healthy and supportive work environment is essential for everyone. We have taken proactive steps to foster a workplace culture that encourages healthier choices and supports personal well-being, regardless of job position or status. Our comprehensive support system ensures that employees feel respected, valued, and able to communicate openly about any health concerns, both present and future. This commitment is embedded within our HR system, guided by evidence-based best practices to achieve optimal outcomes for our employees' health and improvement.
In line with our dedication to employee well-being, we have implemented various initiatives to promote work-life balance and flexibility. This includes transitioning to a 4.5 day work week, granting Friday afternoons off to allow employees more time to spend with loved ones. Our Remote Working Policy provides flexibility for staff to manage their daily commitments according to personal needs, fostering a conducive work environment regardless of location.
We prioritise ongoing education and development through comprehensive training courses covering health, safety, security, and more. This empowers our employees to be self-reliant and informed, particularly in remote work settings where independence is crucial. We have equipped our staff with necessary tools and resources to work remotely with confidence, while updating our security policies to ensure information security remains paramount.
We believe in the principles of co-design with local communities for any contract we undertake. We hold sessions to understand and inform ourselves of the local issues and how our work on the contract can assist communities and bring them further value than just that of the contract. We actively try to improve community integration with a system of feedback and open calls for input from community leaders.
Pricing
- Price
- £335 a user
- Discount for educational organisations
- No