Fordway

Management and Operations for Microsoft Sharepoint

Operational Support, configuration support and Service Management for Microsoft Sharepoint Online. Provides 24x7x365 management, end user support and client device support, patching and security to maximise your benefit.

Features

• End user support, operational management and optimisation of Sharepoint
• 24x7x365 service support and incident response for Sharepoint
• Continual service improvement to maximise utility of Sharepoint
• Manage Sharepoint Online integration with OneDrive for Business, Power BI
• Skype for Business, Microsoft Teams, Microsoft Streams, Microsoft Flow
• Azure Active Directory plus Multi factor authentication
• MS Intune for end user device and mobile phone management
• Enterprise Mobility and Security configuration and optimisation
• Windows 10 configuration and security implementation and support
• Service integration with Fordway ASAM and Cloud Security Management

Benefits

• Benefit from the cost savings of public cloud
• Sharepoint services configured and managed to your requirements
• Frees your internal staff to implement business improvement
• Secures public and private Cloud services plus on premise environments
• Full support for home and flexible workers
• Monthy charge for service, no long term contract
• UK based end-to-end 24 x 7 service monitoring and management
• Microsoft 365 subscription management through Fordway CSP partnership
• Intune desktop, laptop and mobile device management implementation
• All services secured to ISO27001 and Cyber Essentials Plus

£3.50 to £7.00 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

260320693953571

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
• Training is tied to specific services: Yes
• Services the training service works with:
  • MS Office 365
  • MS Intune
  • MS Azure
  • MS Power BI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1) Review services to be migrated into cloud or to be set up; 2) Service implementation and migration planning ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Service transition to in house or Fordway support, as applicable, once service migrated
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Sharepoint
  • MS Enterprise Management and Security
  • MS Azure
  • MS Power BI
  • MS Windows 10 Defender & ATP
  • Azure Sentinel and Log Analytics

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and testing agreed as part of service migration planning and delivery

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Virtual CISO service
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All Fordway G-Cloud services; Microsoft Office 365; Microsoft Azure; Microsoft Power BI; Microsoft Intune; Amazon Web Services; Google G-Suite

Service scope

• Service constraints: UK service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Defined according to SLA required.; P1 - major service impact; P2 - significant service impact; P3 - individual users impacted; P4 - no user impact/information ; Technical Account management available, service cost dependent on scope of requirements

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: All Fordway activities covered, scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • PSN Code of Compliance
  • GCloud Assured
  • PAS555
  • List N certified
  • NHS IGSoC

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £3.50 to £7.00 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.