STREAMTECH LTD

Stream

Logistics, transport & fleet management software suite. Plan & optimise delivery & collection routes to reduce carbon emissions. Track orders, drivers & vehicles. Electronic Proof of Delivery, barcode scanning and walk around checks & defect reporting in the driver's mobile app. Manage vehicle & equipment inspections, maintenance & compliance.

Features

• Route Planning & Route Optimisation
• Proof of Delivery App with Barcode Scanning
• Real-Time Order, Driver, Vehicle & Delivery Tracking
• Order Management Portal for Transport & Customer Service Teams
• Delivery Notifications via Email & SMS Text
• Vehicle Walkaround Check & Defect Reporting App
• Fleet Inspection & Service Scheduling
• GPS Navigation for HGVs and Commercial Vehicles
• Analytics Module for Detailed Reporting & Performance Insights
• API Integration

Benefits

• Plan efficient delivery routes & lower carbon emissions
• Paper-free Proof of Delivery with real-time visibility
• Real-time delivery tracking for improved customer experience
• Send automated email & SMS text notifications
• Track drivers, orders and run progress on day of delivery
• Keep your fleet roadworthy & compliant
• Single tap route navigation to the next stop
• Streamlined, automated delivery operation with fewer human errors
• Fewer miles. Lower carbon footprint. Less cost
• ISO 27001 and Cyber Essentials Plus Certified

£50 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.rufus@go2stream.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

260342523653585

Contact

Paul Rufus
0333 358 3877
paul.rufus@go2stream.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Mobile app for drivers / operators / engineers runs on Android or iOS device.
• System requirements:
  • Reasonably current PC’s and mobile devices (Android or Apple)
  • Reasonably fast internet connections and mobile connectivity
  • Recommended browsers are Firefox or Chrome
  • Mobile App versions will need to be kept updated

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support available on a UK ‘normal working day’ basis 8:30 am – 17:30 pm. Support calls outside of these hours will be charged. Priority 0 issues target response time is 15 minutes, while priority 2 issues have a target response time of 4 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Stream shall provide the following associated services in accordance with good industry practice: Second level support (application errors, setup questions etc); Support on a UK ‘normal working day’ basis 8:30 am – 17:30 pm. For priority 1 issues which are Stream’s responsibility (excluding advice, integration, user issues etc.) Stream will respond as soon as possible outside of working hours. We provide an Implementation Manager and access to technical support staff during normal work hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Stream has been built and designed for the web and for mobile. Both the back-office system and the mobile app look and feel like the apps and tools in common use, so anyone who can use a smartphone or a PC for basic tasks is able to get going, with minimal training required. Onsite training can be provided, as well as online webinars and screen sharing sessions (all of which can be recorded and provided as reference material). We typically provide users with access to video material on new and existing functionality. Onboarding guides are available online for drivers and our vehicle compliance module. A comprehensive knowledge base is also available online.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Stream provides tools for users to extract their data when the contract ends.
• End-of-contract process: At the end of the contract, access to the Stream application will cease for the customer. No further action is required and no additional costs are applied.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Stream has been designed to be fully responsive. Stream provides a mobile App for drivers / field workers / operators to record proof of delivery / collection and vehicle walk around checks as appropriate.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Stream API is a RESTful web service developed to allow Stream users to access data and functionality from within their own applications. A Stream subscription and production environment are required.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Within Stream there is the ability to customise and configure certain elements, for example workflows, vehicle / equipment checks, vehicle / equipment types, users, third party access etc. Certain customisation can be carried out by users, others will require some configuration and / or development by StreamTech.

Scaling

• Independence of resources: StreamTech operates internal systems and processes to ensure Stream can handle large data demands. These systems and processes have been designed to monitor changes on demand - and respond to those fluctuations.

Analytics

• Service usage metrics: Yes
• Metrics types: Range of service usage reports are available, for instance completed deliveries / collections, vehicle checks completed, defects reported etc. There is also the option to connect your unique Stream database to your business intelligence tools (such as Looker Studio or Power BI).
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Stream enables users to export and download data in Excel format for additional reporting and / or analysis purposes. There is also the option to connect your unique Stream database to your business intelligence tools (such as Looker Studio or Power BI).
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Stream will typically be available on a 24x7 basis
• Approach to resilience: Available on request
• Outage reporting: In the unlikely event of a service outage, we notify customers via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Multi-factor authentication
• Access restrictions in management interfaces and support channels: Access to Stream is delivered through a username and password and multi-factor authentication. Our password configuration policy stipulates that new passwords cannot be the same as the current, username or previous; must contain only letters a-z, A-Z and numbers 0-9; be at least 8 characters and contains at least 1 letter and 1 number. Passwords are salted and encrypted. Access to management interfaces & support is restricted by user defined roles during set up.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Multi-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 17/02/2023
• What the ISO/IEC 27001 doesn’t cover: N/A; ; Our ISO 27001 certification covers the secure design, development, delivery, maintenance, support, training, marketing, sales, and services relating to the subscription- based SaaS solution for transport and logistics management, Stream and its related products such as Turn; both in the cloud and on company-owned infrastructure, and the protection of company and clients sensitive information.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials & Cyber Essentials Plus
• Information security policies and processes: StreamTech takes data security extremely seriously. We are audited and certified to Cyber Essentials Plus and ISO 27001. StreamTech has comprehensive information security policies and procedures covering data, privacy, hardware, servers, mobile phones and email. Policies also cover access controls, third party access, monitoring and data storage. We have a security committee who meet on a regular basis to review policies and procedures.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All change management processes are covered by our ISO 27001 and Cyber Essentials Plus certification. StreamTech uses a specific life cycle management application to manage configuration and change management processes across development, testing and live environments. The application provides rollback and recovery support, auditing and reporting, and complete transparency.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: StreamTech employs a wide range of vulnerability management processes, from defensive coding techniques, anti SQL injection techniques, privacy by design as part of the design process through to hosting, platform and structured code reviews.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: StreamTech has documented procedures related to protective monitoring within its security, privacy and security incidents policies. Copies are available on request. Any incidents identified are reported to our Data Protection Officer who initiates the documented procedures without undue delay.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: StreamTech has documented policies and procedures for managing incidents, including reporting structures, processes for defined security incidents, escalation paths and clear areas of responsibilities across our operation.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Stream optimises delivery and collection routes to make runs more efficient, eliminate unnecessary mileage, consolidate orders onto fewer vehicles and deliver more orders without the need for increasing fleet sizes. Use of Stream's mobile app removes the need for paper-based walk around check and inspection sheets as well as Proof of Delivery documentation.

Pricing

• Price: £50 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial of Stream, typically using user's data. Access to all standard functionality. Online handover included.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.rufus@go2stream.com. Tell them what format you need. It will help if you say what assistive technology you use.