VMware UK Limited

VMware Tanzu Labs Platform Services

VMware Tanzu Labs Platform Services provides industry experts who apply modern approaches to improve the way your Kubernetes container platform team operates.

We accelerate success by pairing our experts with your team to plan, implement, customise, operate, and scale platforms. Our approach is different: we pair with your team.

Features

• Architecture Planning
• Product Deployments
• Custom Product Configuration
• Application Migration
• Continuous Integration process and implementation
• Back up and recovery
• Create tailored documentation and training materials
• Plan logging and monitoring
• Backlog planning and prioritization
• Organisation model guidance

Benefits

• Purpose-Fit and At-Scale Architecture Designs and Plans
• Installed and Configured VMware Tanzu Platforms
• Application Deployment
• Continuous Delivery Process Implemented
• Operational Guidance
• Application Onboarding Guidance
• Valuable On-The-Job Training and Enablement
• Best Practices for Operating and Managing Kubernetes

£1,418.00 to £1,755.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

260488361580021

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Planning

• Planning service: Yes
• How the planning service works: Our team of industry experts provides expert support and guidance throughout the planning and implementation phases of VMware Tanzu Platforms. The process begins with a VMware Tanzu Labs® NavigatorTM that helps customers tackle complicated business challenges that often span multiple departments and lines of business.; ; We collaborate with you on an outcome-driven approach during a short (2-6 week) Navigator process that helps you frame your goals into a plan of action by formulating and validating your hypotheses around user needs, business goals and technical feasibility.; ; The objective is to identify the platform-specific challenges (include architecture reviews, security reviews, proof of concept testing, canary deployments as well as planning and sizing of hardware requirements) that are preventing ideas from quickly and sustainably getting into production. ; ; We introspect existing platforms (including Tanzu and Kubernetes) and make recommendations for how to optimize your platform implementation and platform operations to support the needs of the workloads running on it. ; ; As needed, we will work with you on a design for your Tanzu or Kubernetes based platform.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • VMware Tanzu on Amazon Web Services
  • VMware Tanzu on Microsoft Azure
  • VMware Tanzu on Google Cloud Platform
  • VMware Tanzu on other cloud (IaaS) services
  • VMware Tanzu on any private VMwareCloud/VSphere
  • VMware Tanzu on private Azure stack cloud

Training

• Training service provided: Yes
• How the training service works: VMware Tanzu Labs Master Classes teach best practices and cutting-edge, cloud-native methodologies to developers, application architects, platform engineers, and product managers. ; ; These hands-on, skill-based classes enable practitioners in the use of cloud-native tools and drive meaningful outcomes at scale. ; ; Master Classes are designed to teach through "doing it" rather than "talking about it." ; ; Courses include, but not limited to:; ; - Build cloud native applications: This Master Class for Developers teaches you how to build an application and deploy it to a VMware Tanzu platform. In this experiential course, you'll employ fundamental cloud native application architecture principles and key technologies, learn core practices like CI/CD, Application Architecture, Spring Boot, and Spring Cloud Services.; ; - Develop new and migrate existing applications: This Master Class for Application Architects teaches how to modernize and re-platform existing Java apps to run on VMware Tanzu Application Platform. Understand fundamentals of Tanzu Application Platform, CI/CD, application architecture, Spring Boot, Spring Cloud Services with Tanzu Labs’ core practices for breaking down monolithic applications into well-structured microservices.; ; - Run Tanzu Application Service: Learn advanced techniques for operating your platform as a product, implement automation and Site Reliability Engineering concepts to work with a team maintaining an existing system.
• Training is tied to specific services: Yes
• Services the training service works with: VMware Tanzu Platforms

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our VMware Tanzu Labs® Platform Deployment and VMware Tanzu Labs® Modern Platform Governance services are designed to accelerate the setup and adoption of VMware Tanzu Platform that supports the migration of applications to the cloud.; ; The Platform Deployment focuses on establishing your platform by installing VMware Tanzu in a sandbox environment. Our team provide tactical help with installations, customization, integration and feature delivery to fast-track your journey to single or hybrid cloud.; ; The Modern Platform Governance focuses on achieving a production-ready platform capability and enabling a team that is capable of sustainably iterating on the platform in order to address the changing needs of your users. By pairing our experts with your platform team we jointly address production, governance and compliance concerns by treating your platform as a product. Using user-centred, we help you acquire users and workloads for the platform, maximizing your security and compliance objectives and we provide unique peer-peer on-the-job skills enablement through our paired design and delivery model, leading to a self-sufficient team able to responsibly manage your platform.; ; Working with you, we prioritise a backlog work in a series of one-week iterations and we tailor this against your objectives and business led outcomes.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • VMware Tanzu on Amazon Web Services
  • VMware Tanzu on Microsoft Azure
  • VMware Tanzu on Google Cloud Platform
  • VMware Tanzu on other cloud (IaaS) services
  • VMware Tanzu on any private VMwareCloud/VSphere
  • VMware Tanzu on private Azure stack cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Through our delivery service, we use a "Platform Maturity Matrix" to measure performance of platform and team and to enable future measurements to be taken and improvements tracked. The measures include response latency, utilisation, rate of upgrades and patches, MTTR / MTBF, frequency of code and feature releases. ; We also enable customers to implement Site Reliability Engineering practices such as automation of toil, definition of Error Budget and SLOs, measurement and tracking of SLIs. These are on-going performance measures that are tracked and used to drive improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: We support our VMware Tanzu Lab Platform Services through VMware Global Support Services.

Service scope

• Service constraints: VMware Tanzu Labs team can deliver services on customer site or remotely or at a WMware Tanzu Lab (for the UK at Old Street, London). ; ; The Lab provides an environment that has been optimised for maximum productivity; it typically enables the fastest change in client team cultural practices and technical capabilities.; ; A co-location plan typically includes 4-days on site and 1-day remote, when travelling. ; ; For each engagement, we typically agree on a co-location before a project begins during an iteration 0 activity.; ; VMware Tanzu Labs work a 40 hour week and overtime is subject to mutual agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Premium Support Services are available for all VMware Tanzu for our products, including:; ; - Global, 24x7 support for Severity 1 issues; - Fast response times for critical issues; - Unlimited number of support tickets; - Remote Support; - Online access to documentation, technical resources, knowledge base, - and discussion forums; - Product updates and upgrades during the subscription period
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Premium Support Services Summary for VMware Tanzu; ; Target Response Times - (Business Hours of Availability); Critical (Severity 1) - 30 minutes or less (24x7); Major (Severity 2) - 2 business hours (12x5); Minor (Severity 3) - 8 business hours (12x5); Cosmetic (Severity 4) - 1 business day (12x5); ; We also provide at an additional cost, Business Critical Support services which are delivered remotely by a Designated Support Engineer (DSE). ; ; The DSE serves as your single point of contact for VMware Tanzu Software support and is an extension of your team, driving faster resolution and engaging subject-matter experts when needed. ; ; The DSE engages your team in discussing open service requests and product-related issues, driving toward more efficient resolution and enabling discussion of future plans, projects, or enhancements.; ; Should there be a critical event, DSE will conduct a full Root Cause Analysis, including incident review with a detailed outline of the impacting event, additional detail around the debug analysis, recovery, and the resolution steps taken. ; ; Your also DSE facilitates the feature request process with your team, advocates with VMware Tanzu product management on your behalf, and lays out timelines and delivery dates of new features.; ; Costs for DSE are available on request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 14/10/2021
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the management of the infrastructure and services used to support VMware’s in-scope cloud services and in accordance with the statement of applicability version 1.8, dated June 9, 2021, and aligned to the control sets in ISO/IEC 27017:2015 and ISO/IEC 27018:2019. Assets within the scope of the ISMS include information, software, databases, hardware, and employees supporting the in-scope VMware cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. ● VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. ● In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £1,418.00 to £1,755.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.