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X-Net Chambers LLP

Information Systems Engineering, Prototyping and Experiment Design

This service comprises the delivery, primarily to major Public Sector organisations, of information systems engineering, Strategy & Planning, Business Change Strategy, Planning Prototyping, and the definition of Experiment Design Requirements for cloud, non-cloud, and hybrid solutions.

Features

  • SC /DV security-cleared experts
  • Put the customer’s interests even above those of one’s employer.
  • An ability rapidly to sense the political environment.
  • Candid but not judgmental (without necessarily being outspoken) advice.
  • The ability to communicate clearly, both orally and in writing.
  • Supports strategic change design and planning
  • Supports organisational capability definition
  • Supports digital innovation management

Benefits

  • Access to the wisdom of experts gleaned over many years
  • The ability to listen and question proactively.
  • Deliver visions and goals effectively.
  • Effective organisational capability building

Pricing

£900 to £1,680 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.harris@x-net.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 6 0 5 2 9 2 4 2 4 9 6 6 9 6

Contact

X-Net Chambers LLP Tim Harris
Telephone: +441202755312
Email: tim.harris@x-net.co.uk

Planning

Planning service
Yes
How the planning service works
The planning phase will map out who is responsible for delivering which outcomes through which technology, and how much resource is likely to be required over what timeframe.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Constructing a roadmap to cloud provision, or to hybrid provision, or from one cloud service to another, could be one element of what might be a complex, wide-ranging and challenging assignment.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
The service is completely buyer-situation-dependent. Each assignment will be different in terms of both the nature and volume of support required.

Service scope

Service constraints
Support is delivered only from our Bournemouth offices, via the Internet or dedicated communications channels, but with full service desk -type ticketing and administration support.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Preferred contact method is telephone, in which case one might say that response is immediate. Emailed communications to support@datacenta.net, or Instant Message, are opened by an engineer within 15 minutes of arrival. A ticket is opened in our Service/Customer Management system, an automated notification of ticket number is emailed back to the originator and "the clock starts ticking", speaking to our principal service target of Resolution time, based upon the Severity level of the matter. Severity level criteria are pre-defined. This process applies identically 24 hours a day, 7 days a week.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Nature and availability of Web Chat is by individual agreement with customer, although iMessage and Slack are commonly employed. All standard features of products are available.
Web chat accessibility testing
Facilities to resize text and modify colour schemes are in use.
Support levels
All customers receive the same level of support. This support is based on the principle that your communication will be dealt with by a Cloud Support Engineer, not a Call Centre Agent (we don’t have them). Support is included in the service fee.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register Quality Assurance
ISO/IEC 27001 accreditation date
24/1/2013
What the ISO/IEC 27001 doesn’t cover
Protecting Application Service transactions - we do not perform application level transactions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Assessing, and regularly re-assessing, the environmental effects of the Company’s activities or services - which shall then either be eliminated or effectively controlled. This will be carried out to meet or exceed all regulatory requirements relating to the environment. •Advocating employee involvement in all environmental matters, and providing suitable training and support to all employees with regards to the environmental policy. •Minimising waste to the lowest practical level, whilst ensuring its disposal in a diligent and responsible manner. •Reducing to a minimum all unnecessary use of materials, resources, and energy. •Promoting the use of recyclable and renewable materials. •Preventing pollution and continuously improving Environmental Management and performance. •Complying with all applicable legal requirements, and any other requirements relating to our engagement with the environment. •Conducting reviews in light of any new knowledge, change of legislation, or public concern

Tackling economic inequality

X-net is committed to tackle economic inequality by stimulating personal and professional development of our staff.

Equal opportunity

X-net is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customer and for each employee to feel respected and able to give their best. Our commitments include training managers and other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment and prevent bullying, harassment, victimisation and unlawful discrimination. Our Company is a certified Disability Confident Employer and we are making efforts to become a B Corp certified organisation

Wellbeing

It’s the goal of X-net yo make each employee feel valued and appreciated in their job as the Company believes the best performance of staff is from happy and satisfied staff. We have a number of employees development and social activities as well as maintaining a good work/life balance .

Pricing

Price
£900 to £1,680 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.harris@x-net.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.