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Magia CX UK Ltd

Connected Experience with Microsoft Cloud Support Services

Implementation of Microsoft 365, Dynamics, SharePoint, Power Apps, and Power BI, .Net (dotnet) and Java integration, web development. WCAG 2.1AA, GDS Service Standard, GDS Accessibility Standard. C#, .NET, .NET Core, Blazor, REST, HTML/CSS/JavaScript/SignalR. Identity and access security. Transitioning fully to the Azure Cloud, from business analysis through to technical design.

Features

  • Providing SQL database development services
  • Using software patterns, continuous integration, and Test-Driven Development
  • Integration and configuration on the Microsoft Azure Platform
  • Cloud support for chatbots, AI and rules engine technology
  • Configuration of Azure Cognitive Services
  • Compliance to WCAG 2.1 AA Standards
  • Adherence to GDS Service Standards
  • Build secure .Net (dotnet) applications
  • Implementation of GOV.UK Design System
  • Development of front-end and back-end web services

Benefits

  • Increase organisational efficiencies and reduce costs by digital strategy
  • Improve end user experience by delivering intelligent digital solutions
  • Quick deployment of new WCAG 2.1AA compliant forms
  • Data Collection becomes consistent and based on policy
  • Simple to change for business users compared to html forms
  • Fast implementation time compared to html forms
  • Saves time by having the GDS standards built in
  • Saves time by reusing common elements

Pricing

£250 to £1,485 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@magiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 6 1 0 7 7 5 5 4 1 0 0 7 1 8

Contact

Magia CX UK Ltd Business Development Team
Telephone: +442070393539
Email: info@magiaconsulting.com

Planning

Planning service
Yes
How the planning service works
Provide expertise in analysing requirements and provide recommendations for moving to Cloud based Business Rules Management and Customer Relationship Management. Proven implementation capability will enable client staff to fully appreciate and participate avoiding common pitfalls. Expert help in transitioning fully to the Cloud, from business analysis through to technical design, architecture, development, testing and production support.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Dynamics
  • Microsoft Sharepoint
  • Microsoft Azure
  • Microsoft Power Apps
  • Microsoft Power BI

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can take your current environment and help move this either to a fully managed third party cloud environment such as Azure or assist in moving legacy applications into private on premises cloud solutions.

We have the benefit of having done this for several Govt projects and the proven track record of successful cloud migrations & implementations
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft SharePoint
  • Microsoft Power Apps
  • Microsoft Azure
  • Microsoft Dynamics
  • Microsoft Power BI

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We carry out best practice and architectural reviews and provide support for clients to set up in house support capability.

We apply industry standard techniques for quality assurance and use technologies such as Loadrunner to fully performance test the built cloud environment

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
To be negotiated on a case by case basis, based on customer requirements

Service scope

Service constraints
We endeavour to travel to client site to any location in the country, but there may be some constraints based on location, particularly in relation to out of hours support.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
To be negotiated based on customer needs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We will implement the system of the customers choice should this be required. We often find customers to prefer to use their incumbent tools.
Web chat accessibility testing
We will implement the system of the customers choice should this be required and commission any necessary testing.
Support levels
We provide managed services and production support for clients systems, which is negotiatable on a case by case basis, based on the systems in place.

We also provide general product based support, for which bespoke packages can be created based on client needs, ranging from 24/7 support to capped times and availability.

We provide both technical account managers and cloud support engineers

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We are a small business supporting our CEO, Diversity Officer, and employees as volunteers for the not-for-profit organisation UK Oracle User Group, which is a community organisation for supporting and empowering individuals in the Oracle Ecosystem. The UK Oracle User Group runs initiatives including mentoring, coaching, and support for the next generation of Oracle professionals. Our CEO, Leona, is the volunteer CEO of UK Oracle User Group and Founder of SHINE, a mentoring programme in the Oracle community, with the first cohort supporting 50 women in tech. Our Diversity Officer, Nicole, is the SHINE mentoring programme coordinator and plays a significant role in the programme. We also support a number of other DEI initiatives, such as Tech She Can, LMF Network, Women in Tech: Global Movement and Tech Talent Charter, by being signatories, completing our required actions or volunteering mentoring time. We have also signed up for Disability Confident, an initiative run by DWP, with a status of Committed. We are members of Neurodiversity in Business, and our CEO volunteers as a mentor at the University of Westminister. Our organisation fully supports our CEO's participation as a delegate at UN Women's recent gender equality conference, the Commission on the Status of Women (CSW68). CSW is the principal global intergovernmental body exclusively dedicated to shaping global standards on gender equality and the empowerment of women.

Pricing

Price
£250 to £1,485 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@magiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.