KERV DIGITAL LIMITED
User Research
Applying proven quantitative and qualitative research methods to discover who your users are, their motivations, behaviours and needs to help design the right experiences from the start. This user centred design approach helps ensure services meet the GDS Service Standard.
Features
- User research methods offered dependent on your needs.
- User interviews/surveys/workshops reveal user thoughts about services.
- Usability testing informs early design.
- Diary study, ethnographic research into users over time.
- Location based or remote research.
- Collaborative approach with client teams for knowledge sharing.
- Usable engaging deliverables to socialise insights.
- Comprehensive playbacks of findings and open discussion.
- User research methods applied in Discovery/Alpha/Beta/Live.
- User research led roadmaps of improvements and recommendations.
Benefits
- User centred approach aligned to GDS Service Standard.
- Prioritised findings with actionable recommendations.
- Encourages innovative solutions based on behaviour analysis.
- Deep understanding of user journeys and pain points.
- Supports evidence-based decisions for design.
- Validates ideas early to minimise risks and maximise ROI.
- Research driven approaches lead to optimised outcomes and measurable success.
- Inclusivity and accessibility focused ensuring services cater for users.
Architecture roles
Business architect
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £1,250.00 |
£833.00 |
Data architect
| £800.00 |
£533.00 |
| £1,200.00 |
£800.00 |
| £1,650.00 |
£1,100.00 |
Enterprise architect
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Network architect
| £450.00 |
£300.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£966.00 |
Security architect
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Solution architect
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Technical architect
| £450.00 |
£300.00 |
| £750.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
Chief digital and data roles
Chief data officer
| £1,800.00 |
£1,200.00 |
Chief information security officer
| £1,800.00 |
£1,200.00 |
Chief technology officer
| £1,800.00 |
£1,200.00 |
Cyber security roles
Cyber security audit and assurance
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Cyber security governance and risk management
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
Cyber security monitoring
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
Cyber security incident response
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
Cyber security vulnerability management
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
Cyber security digital forensics
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Cyber security testing
| £900.00 |
£667.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
Cyber security secure design
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Data roles
Analytics engineer
| £500.00 |
£333.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Data analyst
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Data engineer
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Data ethicist
| £1,400.00 |
£933.00 |
| £1,400.00 |
£933.00 |
Data governance manager
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Data scientist
| £500.00 |
£333.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Machine learning engineer
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Performance analyst
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
IT operations roles
Application operations engineer
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Business relationship manager
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
Change and release manager
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
Command and control centre manager
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,400.00 |
£933.00 |
End user computing engineer
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
IT service manager
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £1,250.00 |
£833.00 |
Incident manager
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
Infrastructure engineer
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Infrastructure operations engineer
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Problem manager
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
Service desk manager
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
Service transition manager
| £650.00 |
£433.00 |
| £650.00 |
£433.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Product and delivery roles
Business analyst
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
Delivery manager
| £400.00 |
£267.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
Digital portfolio manager
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Product manager
| £400.00 |
£267.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Programme delivery manager
| £1,800.00 |
£1,200.00 |
Service owner
| £1,800.00 |
£1,200.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Test engineer
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Test manager
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Software development roles
Development operations (DevOps) engineer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,250.00 |
£833.00 |
Frontend developer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Software developer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
| £1,800.00 |
£1,200.00 |
User-centred design roles
Accessibility specialist
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Content designer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Content strategist
| £900.00 |
£600.00 |
Graphic designer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Interaction designer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
Service designer
| £400.00 |
£267.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Technical writer
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
User researcher
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
NQA
-
ISO/IEC 27001 accreditation date
-
Friday 4 October 2024
-
What the ISO/IEC 27001 doesn’t cover
-
A 8.30 Outsources development
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
NQA
-
ISO 9001 accreditation date
-
Friday 4 October 2024
-
What the ISO 9001 doesn’t cover
-
N/A
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
2fbdbdf0-e870-4fbe-aa2d-7662ec986a6d
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
700337e5-63af-42f0-bb4c-577dcad1c30b
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Working conditions which promote an inclusive working environment and promote retention and progression
Service documents
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