ITM Communications Limited

Cloud Assured Physical Connectivity Service

ITM provides Customers with a comprehensive Physical Connectivity Service to ensure that successful Cloud Project outcomes and value for money are achieved. The Planning, Setup & Migrate and Support service suite for wired and wireless network infrastructure is available singularly or as a combination of services to suit specific requirements.

Features

• Vendor agnostic, High Performance Physical Connectivity Service.
• Service suite comprises; Planning, Set-up & Migration and Support.
• Accessible via secure portal with set-up and training provided.
• Resilient Whole Lifecycle Service for Cloud Assured Physical Connectivity.
• Supports transition of legacy network infrastructure to digital Cloud ready.
• Provides scalable and high-performance Physical Connectivity for Cloud networks.
• Suitable for; Data Centres, Equipment Rooms, Campuses and Offices.
• Multi Skilled Engineering Teams drives efficiency and flexibility.
• Security Cleared Personnel located throughout the UK.
• SME offering; expertise, agility, best practice and value for money.

Benefits

• Offers an easy method of buying Cloud Assured Physical Connectivity.
• Provides best in class digital infrastructure.
• Self-service access to Planning, Setup & Migration and Support services.
• Integrates with Government IT support processes, e.g. ServiceNow.
• Achieves value for money through efficient use of resources.
• Ability to scale services up or down, as required.
• Reduces operating costs and downtime following industry best practice.
• Supports Government Wi-Fi (WiFi) and Mobile first digital strategy.
• Internally managed security clearances of Service personnel.
• Significant relevant experience gained through working with several Government Departments.

£250.00 to £640 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.barber@itm.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

261329807741379

Contact

Mark Barber
01908 318844
mark.barber@itm.uk.com

Planning

• Planning service: Yes
• How the planning service works: Cloud projects require high-performance, robust, resilient and highly available physical connectivity to ensure that Customer specifications and performance expectations for Cloud project outcomes are met.; ; ITM’s Planning Services helps Customers to plan Cloud Assured Physical Connectivity that is capable of supporting 1000BASE-T, 10GBASE-T, 25/40GBASE-T network standards within; Data Centres, Equipment Rooms, Campus or Office Spaces, to ensure that successful Cloud project outcomes are achieved. ; ; Planning Services comprise the following elements: ; ; • Audit Services. The audit service helps Customers assess existing Physical Layer Network Infrastructure to determine whether it is fit for purpose and Cloud ready. The deliverable from this service is an audit report tailored to exact Customer requirements, but typically comprising; physical state, performance characteristics, capacity, standards compliance and recommendations. ; ; • Design Services. The design service helps Customers by providing an optimal design for a high-performance, standards compliant and cost-effective Physical Layer Network Infrastructure that provides Cloud Connectivity Assurance. Technical Workshops and Site Surveys are undertaken with the Customer in order to define a detailed Physical Layer Network Infrastructure design document for either new or existing environments. For existing environments, the recommendations from the Audit service are incorporated into the design.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: ITM’s Setup and Migration Service helps Customers setup and migrate to Cloud Assured Physical Connectivity that is capable of supporting high-availability requirements within Data Centres, Equipment Rooms, Campus or Office Spaces to ensure that successful Cloud project outcomes are achieved. ; ; Setup and Migration Services comprise the following elements: ; ; • Installation of Primary and Ancillary Physical Connectivity and associated technology, equipment and solutions.; • User migration and transition.; • Establish service catalogue for ongoing BAU requirements. ; • Training and handover support.; • Implement support, maintenance and ongoing break-fix support.; • Ongoing service management, development and continuous improvement.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Appropriately qualified site teams shall configure, test and commission the installed Physical Connectivity in line with manufacturer and Customer specifications. ITM shall work closely with the Customer and other stakeholders or third parties as necessary, including; System Integrator, Cloud or Network / SDWAN / WAN provider and other suppliers. Test results and warranty documents are supplied as part of the Operation & Maintenance (O&M) Manual documentation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: To complement the Planning, Setup and Migration Services, ITM offers the following additional Support Services to complete the overall service suite. ; ; Additions, Removals, Replacements and Decommissions. ; • Break-fix and technical logistics services for delivery of network equipment and installation engineer. ; • Network switch pre-config service to support network rollouts, refreshes and upgrades. ; • Secure WEEE compliant disposal of end-of-life assets. ; ; Smart Hands. ; • Managed Services; site-based or remote teams to manage Comms Rooms, Moves, Adds and Changes at single site, multiple sites, campus or UK level. ; • Smart Hands; Server, Network Switch and Firewall racking; Scripted Server and Network Switches and Router configuration. ; ; Ancillary Services. ; • Offsite rack builds and integration services. ; • CAD services including AutoCAD (.dwg), Visio, PDF and PowerPoint. ; • Escorting of and Security Clearance of third-party contractors. ; • Asset Management; creation of “as fitted” documentation for inclusion into CMDB. ; • Patching services; Physical patching and schedule management. ; • Specialist Connectivity Services; ITM operates its own connectivity assembly facility where we can create custom fibre and copper assemblies within short lead times.

Service scope

• Service constraints: No. Potential capacity problems during periods of multiple service take on are mitigated or avoided through effective scheduling and planning. Services are accessed by a Cloud portal, our deliverable is resource driven comprising various technical and support service roles, none of these positions are dependant on individual named personnel and thus our service offers inherent resilience.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ITM offers the following response times:; • Monday to Friday 08.00 - 18.00 within 4 hours. ; • Client specific as agreed.; ; Methods of contact: ; • Customers may email directly to ITM's Service Desk or allocated Service Delivery personnel. ; • ITM is granted direct access to the Customer ticketing/support system e.g. ServiceNow.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: ITM provides a range of individual and team resources at the following day rates and hours of service:; ; • Technician £375.00; • Senior Technician £425.00; • Project Manager £550.00; • Technical Design Architect £550.00; • PMO / Service Administrator £280.00; • Smart Hands £425.00; ; (Note all rates shown are in normal working hours, uplifts shall apply for out of hours and weekends).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 18/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/A. Our accreditations is company wide.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay (UK) Limited
• PCI DSS accreditation date: 08/09/2021
• What the PCI DSS doesn’t cover: ITM is certified to the requirements of the PCI DSS.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ITM strive to be responsible stewards of the environment, throughout the performance of the contract we will aim to sustainably deliver our services to ensure the future of our ecosystem and preserve resources for years to come. ; ITM have a published Carbon Reduction Plan and considers the social, economic, and environmental impact of our business in everything we do. We are committed to achieving Net Zero emissions by 2050. To achieve this, we have engaged with Science Based Targets Initiative to set ambitious, science-based emissions reduction targets in line with the 1.5°C Net Zero Pathway and the Paris Agreement goals.; ITM hold and maintain an ISO 14001 certification which demonstrates our commitment to maintaining environmental policies, standards, guidance, and processes which identify and reduce our environmental impacts, including carbon emissions. ; ITM will continue to encourage staff, suppliers, customers and communities to support environmental protection and improvement through the delivery of the contract by engaging them in our ongoing and future carbon reduction projects, including but not limited to the following:; • Record carbon emissions and conduct annual reporting - Our CO2e emissions are offset annually via Carbon Neutral Britain.; • Recycle/ Waste Segregation - ITM recycle waste wherever possible, and actively promote waste segregation.; • Re-Use – Equipment - We re-use equipment where possible, and where equipment must be disposed of, this is in an environmentally friendly manner through reputable companies, with documentation maintained.; • Smart Project Delivery - Reduce logistics, supplier aggregation and reduced site visits. ; • Supplier Engagement - Reduced packaging, local manufacturing, single source, ethically aligned to ITM reduction goals.; ITM will continue to engage with its workers around sustainability through regular communications and training. We have put together an Environmental, Social and Governance (ESG) committee to ensure continued focus and dedication to our ESG goals.

  Tackling economic inequality

  In the delivery of this contract, ITM will seek to actively promote employment opportunities in an inclusive way and assist with supporting economic growth. ; ITM run an apprenticeship programme that will create employment opportunities and support educational attainment relevant to the contract. We work with industry leaders CNet Training to provide a government funded apprenticeship programme for Network Cable Installation (NCI). A structured 12 – 15-month (determined by existing skills and knowledge) course, the NCI apprentice programme is designed to assist new entrants to the cabling industry as well as to those already working within the cable installation environment wishing to improve their skills and knowledge base. ; The programme is open to people from all backgrounds including those who face barriers to employment and/or are in deprived areas. On completion the individual will have gained a recognised qualification and the skills and knowledge to complete all contract requirements, leading to further employment opportunities. ; ITM know that a diverse supply chain to deliver the contract will improve efficiencies, reduce environmental impacts and encourage local economic growth. Throughout the contract ITM will regularly review the below commitments to increase our supply chain resilience and capacity:; • Buying British manufactured or assembled goods. (We work with a wide range of suppliers, some of whom manufacture in the UK. Where possible we shall source from these suppliers including local sourcing of consumables, PPE and work apparel). ; • Equipment hire. (we use a large hire company with UK wide branches, enabling us to source specialist equipment e.g. MEWPs, locally).; • Engineer travel (we maintain a distributed workforce throughout the UK and where possible use local to the customer engineering resource).; ITM are ISO:27001 accredited and hold the Cyber Essentials certification ensuring we guard against the most common cyber threats and remain committed to cyber security.

  Equal opportunity

  ITM is an equal opportunities employer and is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. ; ITM will take all reasonable steps to employ and promote employees based on their abilities and qualifications without regard for race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status and / or disability. ; ITM will appoint, train, develop and promote people in the contract workforce based on merit and ability alone.; ITM will regularly monitor the effects of selection decisions, personnel practices and procedures to confirm that equal opportunity is being achieved. This will also consider any possible indirectly discriminatory effects of its standard working practices. ITM will implement any necessary changes and make reasonable adjustments to its standard working practices to overcome barriers caused by disability.; We are committed to equal pay in employment and endeavour to maintain a pay system that is transparent, free from bias and based on objective criteria. As part of the ongoing measurement of ITM’s ESG performance, we have engaged with Reporting 21 to monitor and report back on any gender pay gaps. The data from the reports will be reviewed by the Directors to action any inequalities found.; ITM proactively support in-work progression through the training and development of all our employees. This enables them to be suitably competent and proficient to carry out their role and to develop their own knowledge and skills.; ITM strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain. We’re committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or supply chains. We expect that our suppliers will hold their own suppliers to the same high standards.

  Wellbeing

  ITM are committed to the health & safety of all its workers, our aim is to implement a strong H&S culture so that everyone goes home safe. We have developed a robust Health & Safety Management System, compliant with ISO 9001. This includes strong safe working practices and procedures that every worker must follow to reduce risk and ensure a safe working environment.; Looking after each other is one of ITM’s core values. That includes mental as well as physical health and safety. We do our best to ensure everyone is well and mentally fit to carry out their work. ITM have trained and implemented several staff members as Mental Health First Aiders (MHFAider®). A MHFAider® has the skills to spot colleagues experiencing poor mental health and can start a conversation and/ or show them where to get appropriate support if needed.; ITM is a supporter of, and fundraiser for various charities. We make donations to specific causes that are important to our stakeholders. We also organise regular charity events to raise funds or provide time to causes in the local community.

Pricing

• Price: £250.00 to £640 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.barber@itm.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.