AMBER LABS LIMITED

Cloud Managed Service

Our Cloud Managed service supports public, private, and hybrid cloud platforms and functionality. This service addresses the ongoing support and maintenance needs for cloud-based services and solutions.
Our Cloud Managed service includes access to 24/7/365 technical support, proactive monitoring, and continuous improvements.

Features

• Backup Recovery and Disaster Planning/Recovery
• Security patch & Release management
• Security configuration management and compliance
• Release and configuration change management
• Cloud resource telemetry monitoring support & configuration
• Application migration to the cloud with PaaS/IaaS
• Infrastructure performance, reliability and sustainbility optimisation
• Knowledge & advice from cloud engineering experts
• Systems Administration
• Operating information architecture and documentation

Benefits

• Maximising your potential cloud use for your business
• Access to a dedicated certified cloud team for support
• Support during business critical business periods (SLAs)
• Flexible support tailored to your business needs
• Risk and infrastructure management
• Reduced cloud costs
• Reduced downtime and optimisation of the solution
• Complete end-to-end service from designing to operational excellence
• Ensure systems flexibility and scalability to meet future requirements
• Ensure best practices and well-architected solutions

£376 to £1,696 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

261567224968436

Contact

James Bennett
07852109808
sales@amberlabs.io

Planning

• Planning service: Yes
• How the planning service works: Our Cloud Managed service varies depending on the specific needs of the buyer and is tailored to address their immediate demands for support and future solution aspirations. The planning will consist of an infrastructure audit of the cloud platform, and the business objectives for the solution, combined with a review from our service architect to ensure the 'to be' live service is fully understood.; ; The information gathered from the audit is used to provide more detailed support from the Amber Labs managed service team.; ; This information is typically collected in collaborative workshops between the buyer and our technical & service teams to allow a user-centric plan to be developed. At this stage, both technical and service considerations will be brought together into an agreed and achievable approach given any identified constraints
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services ( AWS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)

Training

• Training service provided: Yes
• How the training service works: The Cloud Management Service will highlight and arrange any/all training needs, striving to empower organisations as need and appetite require.; ; To enable organisations to ramp up skills and capabilities, any support tickets, configuration changes and implementations will be fully documented by the technical engineer working on the ticket. Always followed up with continual knowledge transfer activities that ensure customer teams have what they need to work with the platform and services.; ; Further recommendations for training can be made based on user and business needs as well as understanding and assessment of existing knowledge and capabilities.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Cloud Managed Service will create tailored migration and live service support for the cloud platform, Our technical consultants will review your infrastructure, architecture designs and platform standards. Outlining any gaps in implementation from the designs submitted, whilst also referring to the well-architected framework & best practice recommendations. Our ITIL certified service managers and service architects will conduct a full assessment to create a tailored approach to establishing your service including a migration plan where appropriate. This will include advice and where appropriate implementation of suitable service management tooling and recommended practices and processes to create industry standard capability for the live service. This will enable us to agree & establish SLAs with you for infrastructure, service support and efficient incident management, monitoring and reporting to support a stable and successful service. We will design and implement an appropriate and scalable support team to meet your live service needs, up to and including 24/7/365 as required using our level 1,2&3 service desk and support engineers
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Amber Labs adopt a user-centric approach to quality assurance and will work with the buyer to understand and capture both functional and non-functional requirements from which to benchmark the capability and performance of the delivered solution.; ; We use approaches and tooling devised by our QA leads to ensure all of the customer's functional and non-functional requirements can be validated during both the implementation and live-run phase of delivery.; ; We adopt an automation-first approach to testing so that delivery pace can be maintained, and testing results are consistent and informative at the earliest possible point. This approach allows for KPIs and other agreed metrics to be successfully integrated into the service delivery and monitored successfully and consistently

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Cloud Managed Service is a client supported service which addresses maintenance, technical guidance, and support, including incident management and documentation with feedback loops for improved development of the solution.; ; The certified cloud managed service team can provide different levels of cover that best suit your needs. ; ; Our service manager and service architects specify and agree on a service capability and configuration that supports the buyer's needs, up to and including 24/7/365 capability from our service desk and engineering support teams.; ; This support can include provision and configuration of support tooling as required and knowledge transfer where aspects of the support will be provided by the buyer's own team or team members.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the level of service required, we can provide varying response times up to 24*7 365 Days per year support with 30-minute response times. It is recommended that the Service Level Agreement appropriate for your needs be assessed and agreed upon during the Project Implementation phase.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our Web Chat Tool has been thoroughly tested with a range of Assistive Technology users.
• Support levels: There is a complete spectrum of available support levels, from none (delivery only) to a complete maintenance and support service management package which can be tailored to the buyer's needs. Prices and support staff will vary based on the size/scope of the project and the desired support package.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Amber Labs, we are deeply committed to effective stewardship of the environment, aligning with our mission to fight climate change. Our predominantly remote and paperless way of working not only enhances efficiency but also significantly reduces our carbon footprint. By minimising the need for commuting and embracing digital solutions, we actively contribute to lowering greenhouse gas emissions, working towards our goal of achieving net zero emissions. Additionally, our company employees benefit from an electric vehicle scheme, further promoting sustainable transportation practices. Through our contracts, we harness our influence to instil environmental consciousness among staff, suppliers, customers, and communities, fostering a culture of protection and improvement to address the urgent challenges posed by climate change.

  Covid-19 recovery

  At Amber Labs, we prioritise a predominantly remote work setup, unless specifically requested by our clients. This approach not only grants our team greater flexibility but also serves as a proactive measure to mitigate health risks, including those associated with Covid-19. This adaptability not only benefits our valued staff but also aligns with the evolving needs of our clients, many of whom have yet to fully transition back to pre-pandemic office setups.; ; We create employment through our apprenticeship program. This scheme empowers young people from all backgrounds across the country to build meaningful careers in technology, by providing skill-building and employment pathways. Through our program, we not only bridge the digital and geographic divide but also cultivate a diverse and skilled workforce that drives innovation and social progress. ; ; In addition to our apprenticeship scheme, we're deeply committed to fostering employment opportunities through our graduate program. Geared towards technology graduates, this program is designed to pave the way for fulfilling careers in consulting, with a specialised focus on bolstering AI skills. We firmly believe that investing in such high-growth sectors equips individuals with the tools needed for remarkable success.; ; Furthermore, in recognition of the ongoing challenges posed by Covid-19 and other long-term health conditions, Amber Labs is dedicated to supporting affected employees through tailored accommodations. From flexible work hours to remote work options, and even adjustments in job responsibilities, we strive to create an inclusive and supportive environment where every team member can thrive.

  Tackling economic inequality

  At Amber Labs, we're committed to fostering economic inclusivity through our apprenticeship and graduate programs. Our apprenticeship scheme is designed to empower individuals from diverse backgrounds, providing skill-building opportunities and employment pathways in the technology sector. On the other hand, our graduate program specifically targets graduates in technology disciplines, equipping them with the expertise needed to thrive in high-growth industries like AI. In addition to these programs, Amber Labs initiates partnerships with inner-city schools to introduce students to technology careers, providing insights and connections with industry professionals and enhancing awareness of emerging technologies like AI from a young age.; ; Furthermore, Amber Labs proudly boasts a geographically diverse workforce drawn from all regions across the UK. By offering market-leading salaries, hybrid and flexible working arrangements, we demonstrate our commitment to creating an inclusive environment where everyone has the opportunity to succeed, regardless of their location or background.; ; In recognition of the economic challenges faced by many, such as the ongoing repercussions of Covid-19, Amber Labs is dedicated to providing support and accommodations. Whether through flexible work arrangements, remote work options, or tailored leave policies, we aim to ensure that individuals facing economic adversity have the opportunity to thrive in the workplace.; ; As an SME, we take pride in our continuous commitment to enhancing supply chain resilience and capacity.; ; Embracing innovation, including disruptive technologies like AI, we drive efficiencies and deliver higher quality goods and services, while also supporting the development of scalable and future-proofed methods within the supply chain. Cybersecurity is paramount, and we take proactive measures to identify and manage risks throughout the delivery process, including training for all our new consultants.

  Equal opportunity

  At Amber Labs, we are dedicated to reducing the disability employment gap and fostering equal opportunities within our workforce. Through our commitment to diversity and inclusion, we take proactive measures to increase the representation of disabled individuals in our contract workforce. Our interview processes are predominantly conducted remotely, ensuring accessibility and inclusivity from the outset. Additionally, we provide comprehensive support for disabled employees, including adaptations for remote working and accessible facilities, ensuring that they have the tools and resources needed to thrive in their roles.; ; Furthermore, we prioritise tackling workforce inequality through our performance management framework, which identifies areas for training and development for all employees. This framework ensures that individuals, including those from disadvantaged or minority groups, have access to opportunities for in-work progression and skills development relevant to our contracts. We use the information from this framework, and our knowledge on industry trends and client needs, to invest in continuous training for our consultants to ensure they remain up-to-date; this is funded internally to guarantee that our employees receive the necessary support to excel in their careers. Through these initiatives, we are committed to fostering an inclusive and equitable work environment where everyone has the opportunity to succeed.

  Wellbeing

  At Amber Labs, we prioritise the health and wellbeing of our workforce by taking proactive measures and fostering a supportive environment. We offer private medical insurance to all our employees once they have passed probation. Through initiatives like Perkbox, consultants have access to free mental health and physical health resources, along with discounts for gym memberships. Additionally, we advertise an HR inbox and provide a designated point of contact for those who wish to discuss mental health concerns, supplementing the line management chain for additional support and accessibility.

Pricing

• Price: £376 to £1,696 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.