SYSTEMSLINK 2000 LTD.

Energy Management Software

Comprehensive energy management, procurement and accounting software & solutions. Monitoring and targeting, invoice validation, recharging, carbon and ESG tools, pdf reading, query management. Covering all utilities and custom utilities. Reporting on usage, cost and carbon. Prevalent in public sector (local authorities, education, blue light) and third sector (housing associations, charities).

Features

• Energy monitoring & targeting (M&T)
• Bill / Invoice retrieval and validation (EDI, PDF)
• Automated data collection (AMR)
• Energy & carbon reporting / analytics / Power BI
• Tenant billing / recharging
• Budget setting / cost forecasting
• Portfolio / asset management
• Industry & market data
• Integrations / API (CRM, Financial, Maintenance & Asset management)
• Environment, Social, Governance solutions (ESG)

Benefits

• Understand and reduce energy usage and costs
• Validate supplier invoices
• Collect, store and interrogate energy data
• Meet obligatory compliance reporting objectives
• To provide recharging or on-billing to tenants or internal allocation
• Forecast future utility costs or set financial budgets
• Store of of all your portfolio assets and associated data
• Enabling transfer of data between other internal & external systems
• Integrate with other software for alignment of data sources
• Environmental and sustainability solutions to meet ESG requirements

£625 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@systems-link.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

261750624610855

Contact

Alan Fordham
01234 988855
sales@systems-link.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Set maintenance windows for server patching Sunday 1am-3am; Application updates 10pm-11pm approximately once a month
• System requirements:
  • Modern web browser
  • Mobile device for 2FA
  • Single Sign On service (e.g. Azure) (Optional)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: First response for Priority 1 and 2 calls within half an hour. Equivalent response times available at weekends by arrangement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Full reactive software support is included as standard, covering all aspects of software use including technical.; ; Implementation of our applications are subject to our established Implementation Project management methodology. Day rates are provided within this specification. Regular free of charge training webinars are available along with training videos and other help tools. Standard and bespoke training packages and consultancy are available at the above indicated rates.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive implementation service. This involves documenting project objectives and providing a bespoke implementation plan. This will include Training (in person or online), access to a suite of user guides and videos.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The user has the capability to download all data from the front end of the software.
• End-of-contract process: Assistance to extract all data in a usable format as required.; Where required this will be planned and resourced by the delegated Implementation Project Manager.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile access provided to a limited version of the software. Full access requires desktop access.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: A variety of open APIs exist however bespoke integrations may be specified as required.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customising the software is available with the standard package, including:; View, templates, fields, custom build reports. Beyond this bespoke software and API developments can take place on a request basis.

Scaling

• Independence of resources: Investment and infrastructure design. Platform is designed to operate and deliver service for the maximum volume of users at full demand. Once the platform reaches its capacity a new platform is created and process repeated.; ; We assure that user demand does not impact other users through the use of service credits.

Analytics

• Service usage metrics: Yes
• Metrics types: System availability, system updates, security incidents, service desk call statistics
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export data using a library of front end reports or from creating bespoke report from pre-existing queries.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Ability to login to system and access core application is 99% available; Core Operational hours: 8am - 6pm; Maintenance window - Sunday 1am-3am and by prior notification (e.g. critical vulnerability patching); We operate two service level agreements. The standard offers no recourse. The premium arrangement (tailored to specific client needs) provides for KPI setting, monitoring and the award of service credits in the event of service failure as defined therein.
• Approach to resilience: Using multiple AWS Availability zones and other data storage facilities. Further details available on request.
• Outage reporting: Outages are reported by the Service team to the clients via email or phone call depending on the clients preference. We provide a dashboard, however this is not public, but secure access is provided through user defined permissions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are covered using secondary accounts (e.g. admin accounts) and with Single Sign On and MFA enabled
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 26/10/2022
• What the ISO/IEC 27001 doesn’t cover: ISO covers all aspects of services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security within the organisation is the responsibility of the CISO (CISM certified). Policies are backed up by the Employee Handbook and HR procedures.; ; The IT Infrastructure team operate standardised environments and report into the CISO.; ; CISO reports into the Chief Information Officer with a dotted line to the Chief Executive for Security topics.; ; Security policies are technically implemented in order to provide a consistent baseline. End user training and education programmes feature strongly.; ; External review of policies is annual.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Organisation operate ITIL based approach to IT Service delivery which includes configuration controls of the Infrastructure (Infrastructure as code).; ; All changes to systems go through change control with appropriate approvals including change board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All services run a recognised vulnerability scanner which report into a central dashboard.; NCSC guidelines are followed with all High and Critical vulnerabilities resolved within 14 days.; Threat Intelligence is through automated tools and supply chain notifications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: EDR product is in place on all servers and endpoints.; ; Reports real-time to a 24x7 control room with automated playbook controls such as immediate isolation of endpoint in event of an encryption event.
• Incident management type: Supplier-defined controls
• Incident management approach: Organisation follows ITIL defined procedures for triage and prioritisation.; ; Incidents are reported via the portal or email and a ticket number is provided. Incident reports are provided to the Service team.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of the Inspired PLC group of companies, we are is certified to ISO14001 which includes the setting of greenhouse gas emission reduction targets and the collection and monitoring of utilities and waste data. ; ; We disclose our emissions data, targets and strategy within our 'Carbon Reduction Plan' which aligns with the requirements of Procurement Policy Note (PPN) 06/21.The plan outlines our current carbon/GHG emissions and the steps we're taking to reduce this. All our emissions calculations adhere to the GHG protocol corporate standard and ISO14064-1 (Greenhouse Gases) standard.; ; To achieve net-zero we're aiming for at least a 90% reduction in absolute emissions compared to our baseline year - any residual emissions will be offset with carbon sequestration offsets, as per the Science-Based Targets Initiative Net-Zero Standard guidance.; ; We aim to lead by example when it comes to sustainability by going above and beyond our mandatory reporting requirements. The group voluntarily published a SECR compliant report a year earlier than required and has also disclosed and published TCFD and ESG reports.; ; To underpin our commitment, we implement ‘best practice’ when it comes to developing and executing our plan to become net-zero. In recognition of this, we have adopted: ; ; • Frameworks like the Global Reporting Initiative (GRI), Carbon Disclosure Project (CDP) and Principles for Responsible Investment (PRI). ; ; • The Real Living Wage – ensuring all employees are paid fairly. ; ; • The Global Real Estate Sustainability Benchmark (GRESB) and UK Business Council for Sustainability Development (UKBCSD). ; ; As part of the UK's No.1 energy consultancy, we can support staff, suppliers, customers and communities by providing expert advice within the energy and utilities arena. Typically this includes delivering educational sessions to help protect the environment and providing energy management services that can result in significant community savings.

  Equal opportunity

  SystemsLink is committed to principles of fairness and mutual respect. We have a detailed Equal Opportunities and Diversity policy which all staff receive in their employee handbook when joining the company. Throughout the delivery of the contract we will maintain our commitment to the principles of fairness and mutual respect.; ; We promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the diverse nature of the workforce and society in general. To this end, our policy on Board Gender Diversity outlines our standards for a minimum gender diversity of 37.5% from each gender and currently is at 50%.; ; We are committed to the ‘Disability Confident Employer’ scheme and apply this throughout all areas of the business, including recruitment and selection, training and development, benefits, rewards and promotion, dealing with grievances and disciplinary issues.; ; We recognise that discrimination in the workplace in any form is unacceptable. All employees are required to comply with their obligations to promote a working environment free from discrimination. As part of our Anti-Discrimination Policy we advise our employees to treat their colleagues, customers and members of the public as they would expect to be treated themselves and respect the Protected Characteristics of others. ; ; We pride ourselves on treating all members of staff and clients equally, irrespective of their or their “Associated Persons” gender, sex, pregnancy or maternity status, marital status, race, colour, religion or belief, disability, age, sexual orientation, gender reassignment. An Associated Person may be a member of family, friends or other dependants. ; ; We should all feel safe at our place of work. With this is in mind, all complaints of bullying and harassment are taken seriously. We have a complaints procedure in place, and we look to deal with any complaints in a prompt and timely manner.

  Wellbeing

  SystemsLink recognises that our people are fundamental to the delivery of our services. That is why we are committed to the health and wellbeing of all our employees and have signed up to the ‘Mental Health at Work Commitment’ and ‘Global Collaboration for Better Workplace Mental Health’. These pledges act as a framework, providing a standard on how to improve mental health, using up-to-date research and insight. ; ; Further to this, we offer our employees an Employee Assistance Programme as well as access to the Unmind app. The Employee Assistance Programme offers support for various issues, including health problems, finances and personal or work life concerns. The support is provided by experienced counsellors and advisers and is available to all Inspired employees via an app or a 24-hour confidential helpline. Other useful resource as part of this service includes access to virtual GP appointments, bereavement and probate services and Crisis24 Assistance.; ; SystemsLink is registered with Unmind, a workplace mental wellbeing platform that is 100% confidential and can be accessed anywhere at any time. It provides various expert tools based on neuroscience, cognitive behaviour therapy, mindfulness, and positive psychology. It helps employees track, assess, and understand their wellbeing with tools, training and assessments. ; ; To further promote physical health and mental wellbeing, we are currently in the process of setting up a subsidised gym membership scheme. The aim is to give employees access to self-guided programmes, exercises and clinically backed insights to not only improve employee’s physical health but their mental health too.; ; Throughout the delivery of this contract, we can undertake charitable fundraisers, donations and sponsorships that also promotes staff, suppliers, customers and community wellbeing. For example, we recently completed a four week "Steps for Shelter" sponsored walking challenge to raise money for Shelter, a charity campaigning for an end to homelessness.

Pricing

• Price: £625 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@systems-link.com. Tell them what format you need. It will help if you say what assistive technology you use.