Niico

Niico AI & Automation Platform

Niico is an AI & Automation platform that automates manual business processes without you having to change any technology. Our unique way of deployment means customers can purchase off the shelf automation bots allowing for rapid implementation and benefits realisation

Features

• University out of the box automations using AI & Automation
• Education out of the box automations using AI & Automation
• Admission process with AI & Automation using AI & Automation
• SITS integration
• HR, Finance, IT and Data out of the box bots
• AI & Automation platform with full managed service
• Process Mapping/ Discovery
• Education focused Conversational AI
• Email Management and monitoring
• Student Enquiries

Benefits

• Cost Reduction
• Improved Customer Experience
• No need to upgrade core systems
• Speed to implement
• Managed and maintained by internal IT resources

£2,000.00 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alistair@niico.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

261900506487784

Contact

Alistair Sergeant
02035538084
alistair@niico.ai

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Secure connection to cloud
  • Virtual desktops for attended bots to run on

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses are within 1 hour Mon-Fri 9x5 24x7; support is not available
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Bronze Silver Gold 9-5 Support Y Y Y 24x7; Support N Y Y Maximum Amount of active bots 3; 6 Unlimited Proactive Process Optimisation N N; Y Security Patching Y Y Y Active Business; Monitoring Y Y Y Upgrades Included Y Y Y SLA Y; Y Y Fully Redundant Y Y Y Fully Monitored Y Y Y
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We begin with a discovery service that allows us; to understand the business processes. From; here, a project plan is built outlining the; implementation, UAT and training needs.; Hypercare support is provided for 2 weeks after; go live and a lessons learnt session is then; undertaken 4 weeks after project. The; implementation can be carried out online or; onsite.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Exit plans are agreed at contract signature. Data; is provided back in raw format it was provided; (excel) along with PDF of technical details
• End-of-contract process: End of contract includes a service review; meeting where service is feedback for; improvements for both parties. This is; documented and the service is shut down. All; data is handed back to the client within 7 days of; service shut down.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Niico provides a number of out the box business; processes i.e. accounts payable, password rest; etc. We aim for 90% of the processes to be; standard and 10% to be configured to client; specific needs.

Scaling

• Independence of resources: Each client has their own dedicated instance and; are not impacted on demands from other clients; for Enterprise packages. Shared service; platforms are managed and monitored 24x7 with; spike capabilities built in

Analytics

• Service usage metrics: Yes
• Metrics types: Niico provides full insight to how bots are operating and the benefits they bring
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Automation Anywhere, Ui Path, Blue Prism, Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Requests sent to service desk who log as a P2; ticket
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: All services are provided using AWS and Azure; cloud resources which will have a 24x7 99.9%; uptime monitored and managed
• Approach to resilience: The service is built across two data centres that; have intelligent automatic failover. The service is; designed to not impact any operations in the; event of a switchover
• Outage reporting: Service reports are emailed to client and; managed via service delivery manager

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Each client has it's own username and password; with dedicated URL. These are supported by 2FA; for secure access Support have no access to; underlying data within clients environment unless; permitted to do so under agreed terms with client
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials PLUS
• Information security policies and processes: We align towards the ICO best practices and; ISO27001. Our full info sec policies can be found https://www.niico.ai/cookies-policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Customers requiring changes will log a ticket; through the normal process. The change; managment process is assigned to a technical; lead who reviews the request in part of the; weekly CAB process. Commercial impacts are; qualified at this point and sent back to the client; for approval. Once approved, the change is; scheduled followed by a UAT and sign off period.; Handover is then completed with support and run; books amended to reflect the change
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerabilities are monitored and managed; through service desk. Critical patches are; deployed within 24 hours following the CAB; escalation processes. These updates are down; outside of business hours Low and Medium; patches follow the CAB process and are; scheduled into every bi-weekly sprint run The service desk monitors industry portals,; manufacture updates and government; information on security and vulnerability patches
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Using cloud native tools, the service is monitored; 24x7 and escalates to the service desk as part of; the ITIL based practice. Compromises are; escalated through P1 issues up to senior; engineer and assigned a Service Delivery; Manager who controls the communication and; overall managment of the remedial works.; Updates are provided to board regularly should; escalation and P1 severity be required.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Using ITIL management approach which has; direct access to escalate to board level.; Managed through our service desk manager and; controlled through service desk platform to; maintain communications

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Niico Environmental Policy - 2024; The Environmental Policy of Niico (“the; Company”) is to ensure so far as it is reasonably; practicable that its operations will be carried out; with a commitment to protecting and enhancing; the environment. As an office we know that we; generate waste paper products. However, as we; strive for excellence in every aspect of our; business we are committed to minimising the; environmental impacts of the business operation.; 1. Our stated aims are to: 1.1 Aim to continuously; improve our environmental performance; particularly with regards to our recycling and reuse of paper. 1.2 Where possible we will use; recycled or ecologically friendly paper. 1.3 We; will use ‘waste’ paper for notepads unless; confidentiality may be compromised. 1.4 Reduce; our consumption of resources and improve the; efficiency of those resources by printing double; sided where practicable 1.5 Manage waste; generated from my business operations; according to the principles of reduction, re-use; and recycling 1.6 Recycle all paper products, ink; or toner cartridges. 1.7 Comply as a minimum; with all relevant environmental legislation as well; as other environmental requirements. This; Environmental Policy Statement will be regularly reviewed and updated as necessary. The management team endorses these policy; statements and is fully committed to their; implementation.

  Covid-19 recovery

  Our full, comprehensive policy and contingency; plan is available on request to our clients and; suppliers. The approach we have adopted is; based on fundamental guidance from the; following sources: We expect our staff to; continue to fulfil their roles and deliver their; obligations to our clients; any changes to this; expectation will be informed and influenced by; government advice and communicated both to; staff and to our clients accordingly. Face to face; meetings and event delivery From a face to face; and event delivery perspective, Niico will; take the following approach: We will ask client; sites and venues about concerns and plans; around COVID-19 and/or contagion. For staff; attending client sites where an outbreak has; been confirmed or suspected, we will ask the; client to confirm that the relevant precautions as; identified by government or international; authorities have been taken. Providing this is; confirmed by the client, then the face to face; activities should be discharged as normal with an; offer of an option to use video; conferring/teleconferencing as an alternative. Where and when necessary and feasible, we will; make arrangements to provide business as usual; meetings remotely via telephone or video; conference. Attendees coming to an event with; us will be advised to only attend the event if they; are fit to and are not required to self-isolate or; have any health concerns related to the; coronavirus. Should an attendee become unwell; during an event or show symptoms consistent; with the coronavirus, our facilitator will request; that the delegate take immediate advice from a; reputable source such as the NHS 111 and share; the outcome with the facilitator. Appropriate; action will then be taken with further guidance; sought if required. Our other business lines and; services that are delivered remotely are; unaffected by this policy

  Tackling economic inequality

  Equal Opportunities The company aims to; provide a workplace with equality of opportunity; and which is free from any form of discrimination,; victimisation, bulling or harassment by ensuring; that individuals receive treatment that is fair and; equitable and consistent with their aptitudes,; potential skills and abilities. The company is; committed to making the full use of the talents; and resources of all its employees. Employees; will be recruited and selected, remunerated,; promoted and trained on the basis of objective; criteria. Differences in individuals are valued and; respected. The company is opposed to any form; of less favourable treatment or financial reward; through direct or indirect discrimination, harassment, bulling or victimisation on the; grounds of sex, age, disability, race, creed,; colour, ethnic or national origin, nationality or; citizenship, community background, civil; partnership relationships, religious beliefs,; marital or parental status, political opinions, parttime or fixed-term status, gender or gender; orientation, gender reassignment, pregnancy or; membership or non membership of a Trade; Union. The company will not discriminate against; anyone who has a spent conviction under the; Rehabilitation of Offenders Act 1974. No; employee or potential employee will be; disadvantaged by any conditions of employment; or requirements that cannot be justified on; operational grounds. Employees are requested; and required to uphold the Equal Opportunities; principles, and must be aware that any breach of; the company policy could result in disciplinary; action, up to and including dismissal. In some; circumstances, the individual employee who; breaches this policy may also be referred to the; Police and Crown Prosecution Service for; consideration of possible criminal prosecution.

  Equal opportunity

  Equal Opportunities The company aims to; provide a workplace with equality of opportunity; and which is free from any form of discrimination,; victimisation, bulling or harassment by ensuring; that individuals receive treatment that is fair and; equitable and consistent with their aptitudes,; potential skills and abilities. The company is; committed to making the full use of the talents; and resources of all its employees. Employees; will be recruited and selected, remunerated,; promoted and trained on the basis of objective; criteria. Differences in individuals are valued and; respected. The company is opposed to any form; of less favourable treatment or financial reward; through direct or indirect discrimination,; harassment, bulling or victimisation on the; grounds of sex, age, disability, race, creed,; colour, ethnic or national origin, nationality or; citizenship, community background, civil; partnership relationships, religious beliefs,; marital or parental status, political opinions, parttime or fixed-term status, gender or gender; orientation, gender reassignment, pregnancy or; membership or non membership of a Trade; Union. The company will not discriminate against; anyone who has a spent conviction under the; Rehabilitation of Offenders Act 1974. No; employee or potential employee will be; disadvantaged by any conditions of employment; or requirements that cannot be justified on; operational grounds. Employees are requested; and required to uphold the Equal Opportunities; principles, and must be aware that any breach of; the company policy could result in disciplinary; action, up to and including dismissal. In some; circumstances, the individual employee who; breaches this policy may also be referred to the Police and Crown Prosecution Service for consideration of possible criminal prosecution.

  Wellbeing

  Wellbeing The Company believes that its; employees are its most valuable resource and; that their wellbeing is vital to effective; performance at work and the continued provision; of high-quality services. To this end, the; Company is committed to providing maintaining; and promoting a healthy and supportive working; environment. Under the terms of the Health and; Safety at Work Act 1974, the Company has a; duty to ensure the health and safety of its; employees as far as is reasonably practical. The; Management of Health and Safety at Work; Regulations 1999 place a duty on the Company; to assess and control the degree of stress in the; workplace. The Equality Act 2010 places a duty; on the Company not to discriminate against; employees who suffer from a disability under the; Act, which includes long term ill health caused by; stress at work. Although the Company has no; control over external or personal factors, it is; committed to managing stress and risks within its; control, and to providing support to employees; who are suffering from stress. Aims of the Policy; To ensure the physical and mental health of all; employees; To promote a healthy, safe and; friendly working environment and control and; reduce risks to mental health; To help provide; and maintain a supportive and non judgmental; working environment; To provide effective; support to all employees in managing stress and; other mental health problems, and to encourage; better recognition of mental health issues; and To; recognise that the prevention of stress is easier; than dealing with it once it has arisen.

Pricing

• Price: £2,000.00 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free POC is available subject to terms

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alistair@niico.ai. Tell them what format you need. It will help if you say what assistive technology you use.