EVOLVE BUSINESS EXCELLENCE LIMITED

FM Navigate

FM Navigate is a modular, cloud-based facilities management (FM) software platform that helps organisations manage and administer complex estate and FM services. It provides a central Control Centre and integrated modules for procurement, supplier management, compliance, planned maintenance, service requests (fulfilment), KPI performance management, finance control, and ISO-aligned management systems

Features

• Supplier Management: Connect, qualify, and monitor supplier compliance.
• Fulfilment Centre: Manage tasks, work orders, and resources.
• Compliance & BFTM: Statutory compliance, PPM, Task Management.
• KPI Portal: Track and analyze supplier performance metrics.
• Service & Contract: FM Contracts, Manage SLAs, and performance.
• FM Audit: Evaluate service delivery and compliance accuracy.
• Compliance Audit: Review certifications and documentation compliance.
• NEC4 FMC: Manage early warnings and compensation events.
• Management System: ISO certifications, policies, procedures, governance controls.

Benefits

• Streamlines operations; centralizes management; simplifies configuration.
• Ensures compliance; improves supplier performance; reduces risks.
• Optimizes work orders; improves task completion efficiency.
• Maintains ISO certifications; standardizes policies; ensures governance.
• Reduces non-compliance; ensures safety and regulatory adherence.
• Tracks performance; provides actionable insights; enhances accountability.
• Improves SLA adherence; manages contracts efficiently.
• Optimise Performance Management by exception
• Effective budget management and control costs
• Overall cost reduction, 100% compliant & optimised efficiency

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.davies@evbex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

262099962760662

Contact

Richard Davies
+44 (0) 774 701 1726
richard.davies@evbex.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: 1. Planned Maintenance Windows; ; Scheduled maintenance typically occurs outside client business hours.; ; Customers are notified in advance of any planned downtime.; ; Maintenance windows are designed to minimise service disruption.; ; 2. Internet Connectivity Requirement; ; As a cloud-based SaaS solution, FM Navigate requires a stable internet connection for optimal performance.; ; 3. Browser Compatibility; ; Fully supported on modern browsers such as Chrome, Edge, and Safari.; ; Older or unsupported browsers may result in limited functionality.; ; 4. API & Integration Limits; ; Integrations follow standard rate limits to ensure platform stability.; ; Customers may need to coordinate with FM Navigate for custom integrations.
• System requirements:
  • Requires modern browsers like Chrome, Edge, Safari for access.
  • Needs stable internet connection for smooth and uninterrupted use.
  • Supports devices running Windows, macOS, Android, and iOS.
  • Does not require any additional software licences for operation.

User support

• Email or online ticketing support: Yes
• Support response times: P1 Critical: System down or major impact. Response within 1 hour; resolve in 4–6 hours. Escalated immediately, even after working hours.; ; P2 High: Major issue with workaround. Response within 4 hours; resolve in 1 working day. After working hours → next working day.; ; P3 Medium: Minor disruption. Response within 1 working day; resolve in 2–3 days.; ; P4 Low: Enhancements/queries. Response within 2 working days; scheduled in backlog.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide tiered support designed to meet the needs of a wide range of users, from small teams to organisations requiring dedicated technical oversight. All support is delivered remotely unless otherwise agreed.; ; Standard Support – Included for all customers. Provides email support during business hours, basic troubleshooting, guidance on system features, and access to documentation and the knowledge base. Response times are: low priority – 2 business days, medium – 1 business day, high – same day.; ; Enhanced Support – Designed for organisations needing faster response times and extended availability. Includes everything in Standard Support, plus priority ticket handling, extended support hours, remote screen-share assistance (by appointment), and optional monthly health-check reports. Response times: low – 1 business day, medium – same day, high – within 4 hours.; ; Premium / Enterprise Support – Comprehensive support with guaranteed SLAs, 24/7 coverage for critical issues, system monitoring, and quarterly performance review meetings. Includes a dedicated Technical Account Manager or Cloud Support Engineer who acts as a single point of contact, coordinates updates, reviews escalations, and ensures rapid resolution. Response times: low – 6 hours, medium – 3 hours, high – 1 hour.; ; Costs vary depending on support tier and organisation size.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide multiple forms of onboarding support to help users start using FM Navigate effectively. All users receive access to our online user documentation, including step-by-step guides, FAQs, and video walkthroughs covering each module and workflow.; ; We also provide remote onboarding sessions for administrators and end users. These sessions cover system configuration, module setup, user roles, workflows, and day-to-day operations. ; ; Additional online training can be arranged on request with our Facilities management experts.; ; For larger implementations, we offer structured onboarding support, including configuration assistance and guided walkthroughs aligned to the buyer’s processes. Ongoing support is available through our helpdesk, with email and remote screen-share assistance to address any questions.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract, users can extract their data directly from FM Navigate through built-in export functionality. Data can be exported in PDF and Excel formats for reports, dashboards, documents, and module records.; ; Administrators can initiate full or partial data exports, including sites, assets, activity logs, supplier records, KPI reports, and contract documentation. Exports are available on-demand and can be downloaded securely.; ; We provide guidance to administrators on the extraction process through our user documentation and support channels, ensuring that all critical data is retained before contract closure.
• End-of-contract process: At the end of the contract, the client retains full access to export their data in PDF and Excel formats through FM Navigate’s built-in export functions. Administrators can download reports, logs, documents, and other module data before contract closure. We also provide guidance on the extraction process.; ; The contract price includes system access, hosting, security, ongoing updates, and standard customer support. Additional costs may apply for optional services such as bespoke development, advanced integrations, data migration support, and custom reporting.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is provided in PDF format. The documents are structured with clear headings, simple layouts, and logical navigation to support readability. Users can adjust text size and use standard PDF reader features to navigate content.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service is fully accessible via mobile devices through a responsive web interface. Core functionality such as viewing dashboards, submitting requests, and accessing reports is consistent across desktop and mobile. Some advanced features—like bulk uploads, complex report exports, or detailed data visualisations—are optimised for desktop for usability and screen space. The mobile interface is streamlined for touch navigation, quick access, and on-the-go interactions, ensuring users can perform essential tasks efficiently while away from their desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: FM Navigate provides a secure, web-based user interface accessible through modern browsers. Users can log in to manage facilities workflows, view dashboards, submit requests, manage suppliers, track KPIs, and access contract documentation. The interface includes role-based access controls, dashboards, forms, and reporting tools. The service is also fully responsive and works across desktop, tablet, and mobile devices.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service has been designed with general accessibility in mind, even though we have not formally tested it against WCAG or EN 301 549 standards. Users can navigate the interface using standard keyboard inputs, adjust text size through browser settings, and access content on both desktop and mobile devices. Colours and layouts are chosen to provide clear contrast and easy readability. However, users who rely on specialist assistive technologies (such as screen readers, voice-control software, or switch devices) may experience limitations, as we have not yet conducted structured accessibility testing or made specific enhancements for those tools.
• Accessibility testing: We have not yet carried out dedicated testing with users of assistive technologies. This includes screen-reader users, keyboard-only users, people using voice-recognition tools, magnification software, or alternative input devices. As a result, we do not have validated findings on how well the service performs for those user groups.; ; Our current approach has focused on general usability and ensuring that the interface follows good design practices such as clear layouts, consistent navigation patterns, legible text, and responsive behaviour across devices. While these principles improve overall accessibility, we recognise that they do not replace formal testing with real users who depend on assistive technologies.; ; We intend to review accessibility guidelines such as WCAG 2.2 and incorporate improvements in future releases.
• API: No
• Customisation available: Yes
• Description of customisation: FM Navigate allows clients to select only the modules they require. Each module has its own configurable features, accessible through module-specific admin privileges. Administrators can use the module settings pages to customise key components such as sites, assets, activity categories, document requirements, suppliers, user roles, workflow steps.; ; Buyers can also tailor forms, dropdown lists, dashboard views, KPI frameworks, and terminology to match their internal processes. No coding is required; all configuration is done through the built-in Admin Portal. Customisation can only be performed by authorised administrators designated by the buyer. Changes apply immediately across the service for the relevant users.

Scaling

• Independence of resources: FM Navigate is designed with multi-tenant architecture and scalable cloud infrastructure to ensure consistent performance for all users. ; ; Key measures include:; ; Load balancing to distribute user requests efficiently; ; Auto-scaling to dynamically adjust resources during peak usage; ; Isolation between tenants so one client’s activity does not affect others; ; Performance monitoring to detect and resolve bottlenecks proactively; ; Regular maintenance windows and optimised database queries to maintain responsiveness; ; These strategies ensure that all users experience reliable, high-performance access regardless of overall system demand.

Analytics

• Service usage metrics: Yes
• Metrics types: FM Navigate provides a range of service usage metrics that help clients understand how the system is being used. This includes user activity, module usage levels, maintenance ticket volumes, SLA performance, audit and inspection completion rates, document submission and approval trends, and workflow progress tracking. These metrics support operational monitoring, service performance reviews, and compliance reporting. Additional usage insights can be provided depending on the modules enabled by the client.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from the system using the built-in export tools. FM Navigate provides PDF and Excel export options across all key modules, allowing users to download reports, records, and datasets in a structured format. These exports can be performed by authorised users at any time without additional support.
• Data export formats: Other
• Other data export formats:
  • Pdf
  • Xlsx
• Data import formats: Other
• Other data import formats: Xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: FM Navigate is designed for high availability and continuous service access. Our platform is hosted on enterprise-grade cloud infrastructure with redundancy across multiple UK-based data centres, ensuring minimal downtime. Core components, including web and mobile applications, databases, and APIs, are configured for automatic failover and load balancing to maintain uninterrupted service during peak demand or infrastructure issues.; ; We offer a target service availability of 99.9%, backed by a formal SLA. This SLA covers system uptime, API accessibility, and key functionality. In the rare event that the guaranteed availability is not met, clients are entitled to service credits proportional to the downtime experienced, as detailed in the SLA.; ; Continuous monitoring, alerts, and incident management procedures are in place to detect, respond to, and resolve issues quickly. Regular maintenance is scheduled during off-peak hours and communicated in advance to minimise impact.; ; Through this combination of resilient infrastructure, monitoring, and formal SLA commitments, FM Navigate ensures users can rely on consistent access to the platform, with clear remedies in place should service levels not be achieved.
• Approach to resilience: FM Navigate is designed with resilience in mind to ensure continuous service availability and reliability. The platform is hosted on UK-based cloud infrastructure with multiple layers of redundancy. Critical components, including databases, application servers, and APIs, are distributed across redundant zones within the data centres, ensuring failover in case of hardware, network, or power failure.; ; Automatic load balancing and scaling mechanisms allow the platform to handle spikes in demand without affecting user performance. Regular backups, monitoring, and health checks are performed to detect and remediate potential issues proactively. Maintenance is planned during off-peak hours and communicated in advance to minimise disruption.; ; Access to the infrastructure is controlled through strict role-based permissions and physical security measures, in line with recognised standards. Disaster recovery procedures are in place, enabling rapid restoration of services if a significant incident occurs.; ; Detailed information on the datacentre architecture and resilience measures is available on request to protect sensitive operational information.; ; Through these design principles, FM Navigate ensures robust operational continuity, rapid incident response, and protection against both planned and unplanned disruptions, supporting client confidence and service reliability.
• Outage reporting: FM Navigate provides timely and transparent reporting of service outages to ensure clients are informed and can respond appropriately.; ; Outage notifications are delivered through multiple channels depending on severity and client preference:; ; Email alerts: Critical and high-impact incidents trigger email notifications to registered client contacts.; ; Status message screen: A real-time message screen is available for clients to understand the platform’s operational status.; ; All incidents are logged internally with timestamps, impact assessment, and resolution details. ; ; Post-incident, a detailed incident report is provided, including root cause analysis, duration, and any mitigation measures implemented. This approach ensures transparency, supports operational planning, and helps clients maintain confidence in service continuity.; ; Through these reporting mechanisms, FM Navigate ensures that clients are immediately aware of any disruption, with clear communication and accountability throughout the outage lifecycle.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Currently, FM Navigate users authenticate using a unique username and password. To enhance security and align with government best practices, we plan to implement Multi-Factor Authentication (MFA) in the near future. This will add an additional verification layer, such as a one-time password or authenticator app, ensuring stronger protection of user accounts and sensitive facilities management data while meeting recommended identity and authentication standards.
• Access restrictions in management interfaces and support channels: Access to FM Navigate management interfaces and support channels is strictly controlled based on user roles and responsibilities. Role-based access controls (RBAC) ensure users can only view or modify data relevant to their role. Administrative functions are limited to authorised personnel with elevated privileges, and all actions are logged for audit purposes. Support channels including email, require authenticated user access. Regular reviews of permissions, combined with secure authentication and monitoring, ensure that access is restricted, appropriate, and compliant with best practice for data protection and operational security.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Management access currently requires unique admin credentials. MFA is planned for implementation to enhance privileged access security.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus – Our organisation is certified to Cyber Essentials Plus, demonstrating robust protection against common cyber threats, verified through external testing.; ; Working towards ISO 27001 certification – We are actively progressing toward ISO 27001 compliance.
• Information security policies and processes: Our organisation follows a structured set of information security policies and processes aligned with Cyber Essentials Plus and progressing toward ISO/IEC 27001 compliance. We maintain documented policies covering access control, acceptable use, incident reporting, asset management, password standards, vulnerability management, and data protection. These policies define clear responsibilities for staff and outline mandatory security practices across all systems and services.; ; Security governance is overseen by a senior manager who has overall responsibility for service security. Operational security is managed by our technical lead, who monitors adherence to policies, handles incident escalation, and reports regularly to the management team.; ; We ensure compliance through mandatory staff training, periodic internal reviews, and technical controls such as multi-factor authentication, least-privilege access, secure configuration, patch management, and continuous monitoring. Any security incidents or policy breaches must be reported immediately via our internal reporting process, which triggers investigation, remediation, and management review.; ; This policy and governance structure ensures consistent and accountable security practices across our organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management process is supported by Azure’s governance tools and internal controls. All service components are tracked throughout their lifecycle using Azure Resource Manager, Azure DevOps Boards/Jira, and Azure Activity Logs. Changes follow a documented workflow, including assessment of potential security, performance, and data-handling impacts. All updates are reviewed, tested in a controlled staging environment, and approved before deployment. Azure Monitor and Activity Logs provide full traceability and auditing of configuration changes. This ensures every change is controlled, recorded, and implemented securely.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a supplier-defined vulnerability management process supported by Azure Security Centre/Defender. Potential threats are continuously assessed using Azure threat intelligence, vulnerability scans, Microsoft security advisories, and industry alerts (NCSC, CVE feeds). Identified risks are prioritised based on severity and impact. Critical vulnerabilities are patched as soon as updates are available, typically within 24–72 hours. Medium and low-risk issues are addressed during scheduled maintenance cycles. All patches and security updates are reviewed, tested in staging, and deployed through controlled release procedures. Continuous monitoring ensures new threats are detected and responded to promptly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring process uses Azure Monitor, Azure Security Center/Defender, and Activity Logs to detect unusual activity, misconfigurations, or potential compromise indicators. Alerts are automatically generated based on behaviour analytics, threat intelligence, and predefined rules. When a potential compromise is identified, it is reviewed immediately, verified, and escalated to our technical team. We prioritise incidents based on severity and respond to critical issues within hours, often immediately. Actions may include isolating affected components, applying fixes, patching, or restoring from backups. All incidents are recorded, investigated, and followed by remediation steps to prevent recurrence.
• Incident management type: Supplier-defined controls
• Incident management approach: FM Navigate follows a structured incident management process aligned with best practices. Pre-defined procedures exist for common events, including system errors, access issues, and workflow interruptions. Users can report incidents via the email, ensuring prompt logging and acknowledgment. Each incident is categorized, prioritized, and assigned to the relevant support team, with resolution tracked against defined SLAs. Users receive real-time status updates, and a post-resolution incident report is provided, detailing the root cause, actions taken, and preventive measures. This approach ensures transparency, accountability, and minimal disruption to FM operations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version of FM Navigate provides access to a demo environment with sample dashboards and basic workflow visibility. It excludes live data, configuration tools, integrations, document storage, and support services. It is offered solely for evaluation and is limited to a short, agreed trial period before subscription.
• Link to free trial: https://fmnavigate.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 25%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 35%
• Between £2,500,001 and £5,000,000: 35%
• Over £5,000,001: 35%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 74ace9a0-055f-4dbb-ac2b-93cf4c4bfd6a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C8284a76-7d0c-4a77-8c24-b69208993a3c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.davies@evbex.com. Tell them what format you need. It will help if you say what assistive technology you use.