Transputec Limited

24x7 Phone support for AWS and Azure copy

Comprehensive 24/7 phone support for cloud services. Our dedicated team of cloud specialists is available anytime to resolve technical issues, answer questions, and help customers optimise their cloud environments for maximum performance. Experience reliable cloud support around the clock

Features

• Multi-Channel Support
• Technical Expertise
• Clear Communications
• Security
• Faster Issue Resolution
• Self-Service Options
• Uninterrupted Support 24Hr Coverage

Benefits

• Prompt and Efficient Response: Usually within 1 hour
• Knowledge Base Access with self-service resources,
• FAQs, and troubleshooting guides for common issues
• Maximize productivity and utilisation of the platform.
• Improved User Satisfaction/Experience

£350.00 to £1,050.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

262233952076079

Contact

G-Cloud Team
0203 5886570
G-cloud@transputec.com

Planning

• Planning service: Yes
• How the planning service works: We provide Pre-Implementation Support:; Answer questions about cloud services and their suitability for buyers needs.; Provide resources (e.g., guides, checklists) to help customers prepare their environment for migration.; Offer assistance with initial account setup and configuration on the cloud platform.; Migration Support:; Offer guidance and troubleshooting during the migration process to the cloud environment.; Address concerns about data security and integrity during the migration.; Provide support for setting up and configuring migrated applications or services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS Cloud Services

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This is provided as part of the Planning, Setup and Migration phases
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS Cloud services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Test Automation Assistance: Help identify repetitive test cases that can be automated to save time and resources during the testing process.; Post-Migration Monitoring: Provide tools or strategies for buyers to monitor application performance and user experience after migrating to the cloud environment.; Security Testing Integration: Remind buyers to integrate security testing alongside functional and performance testing to ensure a holistic quality assurance approach in the cloud.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • CISO as a service
  • PenTesting
  • Security Testing Tool Research
  • Research & Vulnerability Awareness
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Technical Support and Troubleshooting:; Issue Resolution: Address customer inquiries regarding technical issues with cloud hosting or software services. Involves troubleshooting access problems, configuration errors, error messages, or malfunctioning functionalities.; Knowledge Base Integration: Embed relevant knowledge base articles or FAQs within email responses or ticket resolutions.; Escalation Management: For complex issues that require advanced technical expertise, we have a clear process for escalating tickets to the appropriate internal teams (e.g., engineers, developers).; Service Inquiries and Feature Guidance:; Answering Questions: Provide information and answer questions about cloud hosting plans, software features, functionalities, limitations, and available resources.; Service Configuration Assistance: Guide buyers through setting up and configuring their cloud hosting environment or software services to meet their specific needs.; Best Practice Recommendations: Offer suggestions on optimising cloud resource utilisation for cost-efficiency and best practices for using your services effectively.

Service scope

• Service constraints: Most support is provided remotely, Onsite is available at additional charge

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Subject to the agreement 24x7x365; ; Email Updates based on priority level; Priority (Severity) 1 Updates to be provided within 30 minutes of the first response and every 60 minutes thereafter unless agreed otherwise ; ; Priority (Severity) 2 Updates to be provided at intervals that are no greater than 60 minutes unless agreed otherwise; ; Priority (Severity) 3 Updates to be provided at intervals that are no greater than 24 hours (Mon- Fri Exc.UK Public Holidays) unless agreed otherwise; ; Priority (Severity) 4 Updates to be provided at intervals that are no greater than 24 hours (Mon- Fri Exc.UK Public Holidays) unless agreed otherwise
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Messaging and ServiceDesk
• Web chat accessibility testing: None
• Support levels: Support charging is subject to scope of supported environment - service offering is typically 24x7x365, with platform support (excluding license costs) being £45,000 - £150,000 depending on the number of servers in the cloud and services.; We provide 1st, 2nd and 3rd Level support.; We can provide technical account manager; ; For logging or recording requests: ; 24hrs/365 days ; 00:00-23:59 7 days per week; 52 weeks per year ; Calls received by telephone during the Service Window will be logged immediately. ; Emails shall be logged within 15 minutes of receipt. ; ; For executing or performing requests Remote Support– 24hrs per day; 7 days per week; 52 weeks per year

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure and AWS Cloud Service

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRGA Limited
• ISO/IEC 27001 accreditation date: 31st May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing relevant to this framework response
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: OSCP (Offensive Security Certified Professional)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ISO 14001:2013 certified; Science Based Targets Initiative registered; Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions For more information please visit https://www.transputec.com/about-us/sustainability/

  Equal opportunity

  Transputec is and always has been a non-discriminatory organisation, employing a global workforce without bias or prejudice and are supportive of gender diversity Transputec is part of the Minority Supplier Development UK (MSDUK) Ethnic Minority Business (EMB) network. As MSDUK EMB suppliers we are part of a broad network of innovative, high growth minority owned businesses, providing an important role in the UK and international IT services supply chain..

  Wellbeing

  Transputec has an open approach to health and wellbeing, encouraging communication and understanding through wellbeing events delivered generally on an annual basis as well as community out reach and our international outreach programme; https://www.transputec.com/about-us/our-charity-partners/

Pricing

• Price: £350.00 to £1,050.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.