SPECTRUM TAILORED TECHNOLOGIES LTD

Jam Up!

Jam Up! is a digital platform that helps children aged 5–14 with additional needs build independence in everyday routines. Through engaging, evidence-informed videos and structured tasks, it supports reduced family stress, improved confidence, and practical skill development for children, parents, and carers.

Features

• Structured digital support for developing living skills for SEN children
• Evidence-informed design using co-production and research
• Early intervention for CYP with additional needs (+/- ADHD Autism)
• Personalised routines adaptable for neurodivergent children
• Accessible mobile delivery enabling equitable support
• Reinforces EHCP outcomes across home-school via app
• Generates anonymised insights supporting evaluation, service improvement & commissioning decisions.
• Flexible deployment across families, schools, local authorities, health systems.
• ORCHA and NHS DTAC Compliant

Benefits

• Reduces daily family stress around challenging routines.
• Builds children’s independence and confidence in everyday tasks.
• Improves consistency between home, school, and care environments
• Supports early intervention, preventing escalation of needs.
• Enhances engagement using accessible, child-friendly digital content.
• Potentially reduces demand on resources and crisis points
• Increases equitable access to support regardless of location.
• Strengthens parent confidence in supporting children’s development.
• Provides cost-effective, scalable support across large populations.
• Supports better long-term outcomes for neurodivergent children

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachael.malthouse@jamup.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

262407340818765

Contact

Rachael Malthouse
07913383524
rachael.malthouse@jamup.io

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Children's Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: It can be incorporated into a website so it can be accessed and downloaded from there - e.g. Short Breaks services, Family Hubs, GP surgeries
• Cloud deployment model: Private cloud
• Service constraints: Jam Up! is a cloud-hosted digital service accessible via standard iOS and Android mobile devices with internet connectivity. There are no specialist hardware requirements.; ; Planned maintenance is carried out outside of peak usage wherever possible and is designed to minimise disruption. The timescale of updates to the Jam Up! App is dependent on app store (Google and Apple) approval.; ; As with most digital services, performance may be affected by:; ; -User internet connectivity; -Device operating system version; -Temporary scheduled maintenance; ; There are no known constraints that would prevent typical use within home, school, health, or community settings.
• System requirements:
  • IOS or Android smartphone or tablet device.
  • Supported operating system versions installed and regularly updated.
  • Reliable internet connection for downloads, synchronisation, and updates.
  • Sufficient device storage for app installation and content.
  • Device notifications enabled for reminders and updates.
  • Access to Apple App Store or Google Play.
  • Modern web browser for accessing support resources and documentation.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to questions within 48 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support levels; ; Jam Up! provides structured support to help organisations implement and use the service effectively.; ; Support provided (included in all licences and packages):; ; Email and phone support, Monday–Friday, 9am–5pm; ; Response within two working days for standard queries; ; Onboarding guidance and access to user resources; ; Support with rollout planning and implementation; ; Issue reporting and resolution; ; Onboarding sessions for staff where included within the selected package; ; Costs:; All standard support is included at no additional cost within licences and fixed-price deployment packages. Any additional services (such as extra training sessions) are only provided where explicitly requested and are covered by the fixed prices listed in the Pricing Document.; ; Account management and technical support:; All organisational buyers are provided with a named account contact. Technical issues are managed by the Jam Up! platform and development team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We support users to start using Jam Up! through a clear and accessible onboarding approach (using a simple to use voucher code) for both organisational partners and families.; ; For organisational partners (such as local authorities, schools, GP practices, family hubs and charities), we provide structured implementation support including clear setup guidance, digital onboarding materials and user guides, optional staff briefings or online onboarding sessions, and ongoing support via email. We also actively support awareness and uptake by sharing information about Jam Up! across local services and networks, including family hubs, schools, charities, child development centres and SEN support groups. This helps ensure as many families as possible are aware of and can access the support available.; ; For families, getting started is simple. Jam Up! is free to download, and the app includes clear in-app guidance to help users set up routines and begin using features quickly. To further support access, we also provide printed information leaflets and short video guides that show families how to download the app and how to use any free access codes available to them. The app is intentionally designed to be child-friendly, accessible and easy to navigate, helping reduce barriers to engagement from the outset.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract, Jam Up! supports secure data extraction in line with data protection requirements.; ; Individual users (families) retain access to their own data within the app during their active use of the service. Where organisational data has been collected (for example, anonymised usage or evaluation data agreed as part of a contract), we can provide this to the contracting organisation in a commonly used, accessible format such as CSV or Excel.; ; Data extraction arrangements are agreed in advance with the buyer and are aligned with:; ; GDPR and UK data protection legislation; ; Our privacy policy and data processing agreements; ; The principle of data minimisation; ; Where required, we can also support the secure deletion of data following confirmation that extraction has been completed.; ; We aim to ensure that organisations are not locked into the service and that data can be accessed or removed responsibly at contract end.
• End-of-contract process: At the end of the contract, Jam Up! follows a straightforward offboarding process agreed with the buyer. End-users will be notified full access to the platform will end. This includes confirming the contract end date, supporting any agreed data extraction, and ensuring data is handled securely in line with GDPR and data protection requirements. Where requested, organisational data (such as anonymised usage or evaluation data) can be provided in a commonly used format (e.g. CSV). Data can also be securely deleted if required.; ; There are no additional costs at end of contract.; All offboarding activity, including reasonable data extraction and secure closure of the service, is included within the contract price.; ; The contract price covers access to the Jam Up! service, standard support, onboarding materials, and ongoing support throughout the contract term, with no hidden fees for ending the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Jam Up! is primarily designed as a mobile service.; ; The full user experience is available via the mobile app (iOS and Android), which is optimised for children and families. This includes interactive features such as virtual-pets, routine tools, reminders/notifications, and child-friendly design that supports engagement and accessibility.; ; A desktop or browser-based experience (via website) is more limited and is typically used for:; ; Viewing information about the service; ; Accessing supporting resources; ; Organisational use (e.g. by professionals signposting families); ; Key functionality such as child interaction, routine engagement, and notifications is therefore best experienced on mobile-devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Jam Up! provides a service interface through its mobile application. The app is the primary interface for children, parents/carers and professionals, enabling interaction with routines, virtual pets, guidance content and reminders.; ; Organisations access the service primarily by using the app and through supporting materials such as onboarding guides, referral links and resources.; ; Jam Up! does not currently offer a separate web-based administrative dashboard, but organisational partners are supported through structured onboarding and direct account support from the Jam Up! team.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: As part of our DTAC (Digital Technology Assessment Criteria) process, Jam Up! underwent an independent accessibility audit, which included structured testing of the app interface against recognised accessibility standards.; ; This assessment considered how the interface performs for users who rely on assistive technologies and accessibility features, including:; ; Screen readers; ; Dynamic text sizing; ; Colour contrast and visual clarity; ; Touch target size and navigation; ; Cognitive accessibility and clarity of language; ; In addition to formal audit testing, Jam Up! has been developed using co-production with neurodivergent children, parents and carers, many of whom use accessibility features on their devices. Their feedback has directly informed interface design, navigation, content presentation and usability.; ; We continue to iteratively improve accessibility as part of our ongoing development and quality assurance process.
• API: No
• Customisation available: Yes
• Description of customisation: Yes, buyers and end users can customise the Jam Up! service within defined parameters using an access code.; ; Families can personalise a range of features within the app to make the support bespoke to their child and family’s needs. This includes tailoring routines, selecting goals, adjusting prompts and using features in ways that reflect individual preferences, abilities and priorities.; ; Organisational buyers can customise how Jam Up! is implemented and presented within their service. This can include:; ; Branded onboarding and support materials (where required); ; Tailored staff onboarding sessions; ; Adaptation of guidance content to align with local pathways; ; In addition, Jam Up! can develop bespoke features for organisations where there is a clear use case. For example, one local authority Short Breaks service requested features to support families to tidy and clean caravans after use, and to encourage greater engagement in physical activity. We are able to develop such features at additional cost, agreed per project.; ; Core app functionality remains consistent to ensure safety and quality.

Scaling

• Independence of resources: Jam Up! is designed to ensure that one user’s experience is not negatively affected by demand from others. As part of our DTAC (Digital Technology Assessment Criteria) assessment, the service underwent performance and load testing to confirm that it can handle concurrent user activity without degradation in performance.; ; The platform infrastructure supports scalable capacity, allowing the service to manage increased demand as usage grows. Performance is monitored as part of ongoing service management, and we take a proactive approach to addressing any performance issues.; ; This ensures that families and professionals experience a consistent, reliable-service even during periods of higher demand.

Analytics

• Service usage metrics: Yes
• Metrics types: For organisational buyers, we can provide anonymised metrics to support monitoring and evaluation. These may include user numbers, engagement levels, feature uptake and usage trends. Where agreed, we can also provide aggregated demographic data, bespoke qualitative user feedback, and insights relating to potential ROI or cost savings (for example, reduced reliance on healthcare practitioners or fewer primary care appointments).; ; Metrics are shared in accessible formats such as reports, CSV or Excel and are handled in line with GDPR and data protection requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is hosted on Amazon Web Services, which provides encryption at rest, role-based access control, secure key management, and continuous security monitoring. Encryption of data at rest (AES-25).
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data through a supported request process. Individual users (families) can access and review their own information within the app. For organisational buyers, where anonymised usage or evaluation data is collected as part of the contract, Jam Up! can provide a secure data export on request. Exports are provided in commonly used formats such as CSV or Excel to ensure compatibility with standard systems. All data exports are handled securely and in line with GDPR and data protection requirements. Where required, data can also be securely deleted following confirmation that export has been completed.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is additionally protected through secure cloud infrastructure, access controls, firewalls, monitoring, and encryption at rest where appropriate.

Availability and resilience

• Guaranteed availability: Jam Up! is designed to be highly available and is hosted on resilient cloud infrastructure provided by Amazon Web Services (AWS).; ; We align with the availability commitments of our cloud providers and aim to provide a minimum service availability of 99.5% per calendar month, excluding planned maintenance.; ; Planned maintenance is scheduled where possible outside of peak usage times and communicated in advance where it may affect availability.; ; If availability falls below the agreed level within a contracted arrangement, we will work with the buyer to investigate the issue and agree an appropriate remedy. This may include a service credit or fee adjustment, agreed on a case-by-case basis and proportionate to the impact and duration of the disruption.; ; We actively monitor service performance and availability and take a proactive approach to resolving issues to minimise disruption to users.
• Approach to resilience: Jam Up! is designed with resilience in mind and is hosted on enterprise-grade cloud infrastructure provided by Amazon Web Services (AWS).; ; Our service benefits from the built-in resilience of these platforms, including:; ; Hosting across resilient data centre infrastructure with high availability; ; Redundancy across underlying hardware to reduce single points of failure; ; Automated monitoring and alerting to identify and respond to issues quickly.; ; The database is backed up daily and backups are retained for 14 days; The recovery point objective is a maximum of 24 hours data loss in the event of a critical incident, with an average of 12 hours.; The recovery time objective is 8 hours.; ; Regular backup processes to support data recovery if required; ; The application is designed to fail safely, ensuring that issues affecting one component do not compromise the wider service. We actively monitor service performance and work with our hosting providers to maintain service continuity.; ; More detailed technical information about our architecture and datacentre resilience can be provided to buyers on request where needed.
• Outage reporting: Jam Up! has a defined process for identifying and communicating service outages.; ; Service availability is monitored internally using automated monitoring and alerts. If an outage occurs, affected organisational buyers are notified directly by email as soon as reasonably possible, with updates provided until the issue is resolved.; ; Jam Up! does not currently provide a public status dashboard or outage reporting API. This reflects the scale of the service and the nature of delivery. However, we ensure that buyers are kept informed through clear and timely communication.; ; For larger deployments or where required by contract, we are open to discussing enhanced reporting arrangements.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Jam Up! restricts access to management interfaces and support channels using role-based access and the principle of least privilege. Access to administrative systems (such as hosting dashboards and developer tools) is limited to authorised members of our subcontracted technical team and senior Jam Up! staff who require access for their role. Accounts are protected with strong passwords, and access is reviewed when roles change. Support channels (such as shared email inboxes) are accessible only to authorised staff. Personal-data is accessed only when necessary to resolve user issues. Hosting and infrastructure access controls are implemented and managed by our subcontracted technical-partner.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Jam Up! takes a proportionate, risk-based approach to security governance aligned with public sector good practice. Overall accountability sits with senior leadership (CEO-level), ensuring clear ownership of security and data protection.; ; Our approach includes oversight of GDPR compliance, supplier assurance for key providers (e.g. AWS), role-based access controls, secure development practices, and incident management processes. We have completed assurance activity as part of the NHS DTAC process and align with the principles of the Software Security Code of Practice.; ; While not formally certified to ISO-27001, we actively maintain and continuously improve our security-controls as the service develops.
• Information security policies and processes: Jam Up! follows documented information security policies and processes appropriate to the scale and nature of the service. These include policies covering data protection and GDPR compliance, access control, incident management, data retention, acceptable use, supplier assurance, and secure development.; ; Security governance is overseen by senior leadership (CEO-level), with clear accountability for information security and data protection. Security responsibilities are embedded within team roles and reviewed regularly.; ; We ensure policies are followed through practical measures such as role-based access controls, least-privilege permissions, onboarding guidance for team members, use of secure systems, and ongoing review of access and processes. Security incidents and risks can be escalated to senior leadership and are managed using defined incident management processes.; ; Our approach is proportionate, risk-based, and aligned with public sector expectations, including the principles assessed through NHS DTAC.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Jam Up! follows defined configuration and change management processes appropriate to the scale of the service. Service components such as application code and infrastructure settings are tracked using version control and documented within our development processes. Changes are planned, reviewed and tested before release. Security impact is considered as part of change assessment, including potential effects on data handling and access controls. Access to make changes is restricted to authorised team members only. Where appropriate, changes are tested in non-production environments before deployment to reduce risk and support service stability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Jam Up! uses a proportionate vulnerability management approach appropriate to the service. Potential threats are assessed through secure development practices, review of changes before release, and consideration of risks to data, access and availability. Security patches and updates are applied as soon as reasonably practical, with urgent issues prioritised. Updates are reviewed and tested before deployment. We also rely on the security monitoring and patching provided by our cloud provider ( AWS). Information about potential threats is obtained through provider security alerts, software supplier updates, and relevant security guidance for cloud and digital health services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Jam Up! uses proportionate protective monitoring supported by the monitoring and alerting tools provided by AWS. Potential compromises are identified through provider security alerts, unusual system behaviour, error reports or user concerns. Issues are escalated to senior leadership and investigated promptly. Where needed, access can be restricted and corrective action taken. We aim to respond to security-related incidents as quickly as possible, prioritising urgent issues. Organisational partners are informed where appropriate. This approach aligns with DTAC expectations and public sector good practice.
• Incident management type: Supplier-defined controls
• Incident management approach: Jam Up! follows defined incident management processes appropriate to the scale of the service. We use pre-defined steps for common incidents such as service disruption or security concerns, including escalation, investigation and resolution. Users and organisational partners can report incidents via email, and issues may also be identified through monitoring alerts or error reports. Where an incident affects a buyer, we provide timely updates and a short incident summary explaining what happened and what actions were taken. This supports transparency, accountability and aligns with NHS DTAC expectations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Jam Up! is free to download and supports basic functionality for the getting dressed task. To access the full-platform, users must purchase a licence, which unlocks all tasks, healthcare professional videos, and enhanced pet-adventure and gamification-features. The free-version is not time-limited and allows families or commissioners to explore the service.
• Link to free trial: https://www.jamup.io/download/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D8f5819c-fb52-4027-a502-319a9b4491fe
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachael.malthouse@jamup.io. Tell them what format you need. It will help if you say what assistive technology you use.