Managed Detection and Response (MDR) / SIEM and SOC as a Service

Secon's Managed Detection and Response service, offers real-time advance threat hunting, mitigation, and incident response to effectively and rapidly identify and respond to security threats and incidents. Designed to reduce risk, the service effectively combats cyber threats through a combination of state-of-the-art technology and genuine skilled human insight.


  • Advanced 24x7x365 security operation centre.
  • Design, build, deploy and managed Azure Sentinel SIEM.
  • SIEM event monitoring, analysis, response and proactive Threat Hunting.
  • Supports secure log ingestion from on-premise, Cloud and Hybrid environments.
  • Collects logs from multiple sources including SYSLOG /CEF format.
  • Monthly service report reviews to support compliance.
  • Monthly service reviews to prioritise and focus on improvement areas.
  • Built-in Security Orchestration, Automation and Response (SOAR).
  • Incident mapping to tactics, techniques, procedures using MITRE ATT&CK framework.
  • Customised real-time security dashboard, workbooks, including drill down capabilities.


  • Ability to deploy quickly.
  • Predictable and consumption based pricing.
  • Leverage and improve ROI from existing security investments.
  • Access to security expertise reducing need and cost of resourcing.
  • Agile and Adaptable service model to change with business needs.
  • Improved mean-time to detect and respond to threats and risks.
  • Demonstrate Cyber security best practice for regulatory authorities.
  • Utilise your existing Azure Sentinel SIEM tool.


£975 to £1,200 a gigabyte a month

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

2 6 2 5 7 9 3 4 0 2 0 0 8 2 2


Telephone: +447741 550 383


Planning service
How the planning service works
Secon's planning service covers the onboarding of the Managed Detection and Response service, which involves the following stages:

1) Mobilise – Kick-off, planning and scheduling, set-up communication, clarify dependencies.

2) Deploy – Set-up secure tenant, access permissions, log collectors, rules, and dashboard.

3) Activate – Enable the service, set-up user access, provide knowledge transfer and documentation,

4) Operate – Handover to Secon's Security Operations service.
Planning service works with specific services
Hosting or software services the planning service works with
Managed Detection and Response


Training service provided
How the training service works
Secon provides training on the use of the Managed Detection and Response platform and services, which includes: educating and up-skilling clients' resources and providing an expert escalation point for security concerns.
Training is tied to specific services
Services the training service works with
Managed Detection and Response

Setup and migration

Setup or migration service available
How the setup or migration service works
Secon assists with setting up and migrating the cloud service. This is achieved by discovering the current set up, designing the required solution and deploying the cloud service, including helping to enable the required features, functions and necessary configuration.
Setup or migration service is for specific cloud services
List of supported services
Managed Detection and Response

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
At Secon, we have a robust internal quality management process, where our solutions have undergone testing and validation before any deployment. We review each stage of the delivery process with all parties concerned. We additionally have an approver process, when progressing from one phase to the next, to ensure all issues are identified and resolved. We strive towards achieving a high quality standard by practicing a continuous improvement approach throughout the organisation.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers

Ongoing support

Ongoing support service
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Secon provides support for the Managed Detection and Response service, via telephone and email on a 24*7*365 basis. This support covers the cloud service, log collectors, and user dashboards.

Service scope

Service constraints
Secon's Managed Detection and Response Service is provided remotely and is supported by our SOC 24*7*365.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Secon’s user support is covered 24*7*365 and response times are based on priority ranging from 30 minutes to 4 hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Secon provides three levels of support: Product Support, Product Maintenance, and Managed Services.

1) Product Support provides technical support for the customer’s security product or appliances such as Anti-virus software, email security, and firewall appliance.

2) Product Maintenance provides maintenance of the security products/appliances such as critical patch updates and minor upgrades released by the vendor.
3) Managed Services provides end-to-end ongoing maintenance and covers both Product Support as well as Product Maintainance.

Support is available 24*7*365 for Managed Detection and Response clients. Clients are assigned a Service Manager as a single point of contact.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

Secon is working towards its carbon neutral goal. As a part of this initiative, our first step is to focus on efficient use of compute power for our solutions. This encompasses sourcing compute power from greener data centres and reducing unnecessary or wasteful use of energy. The second step is to look at staff travel and focus on reducing unnecessary travel and encouraging low CO2 based travel options. We have set up the necessary infrastructure for all staff to work remotely and have done so since 2020. Changing our decision-making processes and criteria to raise the standard for environmental sustainability across our sector; and making practical changes across our operations to improve our environmental performance, thus moving beyond compliance. Our social value commitment: 2022 to 2025 will be our years of action for environmental sustainability. By the end of this period, we will see environmental sustainability become part of decision-making across our organisation and our sector. We will change and adapt our ways of working and our approach will enhance our business output and improve our organisational resilience. We will ensure that we have the resources (funding and people) in place, for the effective delivery of this strategy. We will engage our employees and other partners to embed sustainability in all contract deliverables. We will provide guidance to those that we work with regarding our environmental sustainability expectations. We will highlight the environmental impact of the activities we undertake. We will monitor performance against this strategy, including through structured audit, measuring progress against the commitments and key objectives outlined.
Covid-19 recovery

Covid-19 recovery

During the pandemic, Secon offered a no obligation support, to key worker organisations, such as the NHS - we extended an enhanced security support to our existing customers who were providing frontline services, to support the pandemic recovery. Throughout the contracted period of any G Cloud 13 contract, Secon aims to ensure we are continuously retraining our current team and recruiting those suitable skilled, unemployed, as a direct result of Covid, back into a sustainable role. During critical Covid periods, while delivering projects to the NHS, we have ensured that our solutioning supported the Hybrid working model, to ensure BAU for organisations. Secon, has a duty of care to our team – we have encouraged working from home/ hybrid working patterns, to enforce social distancing, while implementing a Green travel scheme, which complements our commitment to fighting climate change. Secon aims to ensure that we collaborate with our supply chain, in a volunteering capacity – via Outreach initiates, to support local communities, wherein the contract is being delivered. This support can take the form of an “all hands-on deck” approach or indirectly supporting our supply chain at Charity days to enable them to deliver their commitments to social value. Our social value commitment: Secon strives to ensure that we are empowering local communities, with either resources or solutions, thereby ensuring organisations swift return to BAU, post covid.
Tackling economic inequality

Tackling economic inequality

Secon, is committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. As detailed in our Equality, Diversity and Inclusion policy, we aim to create a culture that respects and values each other’s differences, promotes dignity, equality and diversity, and that encourages individuals, to develop and maximise their true potential and outputs. We have bridged the gender divide within the industry and year on year have seen a dramatic increase in numbers of those, previously lowly represented. Those previously disadvantage, due to demographics, will be recruited, and adequately trained to Secon standards, to support the activities associated with the delivery of any G Cloud 13 project. We have adapted our work space to enhance the attraction to factor those with physical disabilities, while empowering less skilled individuals to attain and excel via CPD courses. This will continue throughout the G Cloud 13 contract period. We ensure that our supply chain is astute to our commitment in terms of EDI, we monitor all suppliers and customer commitment to EDI, on an annual basis. We also vet all suppliers and customers, where applicable in terms of their awareness to Modern Slavery and Human Trafficking – on an annual basis, we ensure all supply chain onboarding is reviewed and updated documents returned, where applicable. Our social value commitment: We will support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.
Equal opportunity

Equal opportunity

Secon recognises that it is essential to provide equal opportunities to all persons without discrimination. This policy sets out the organisation's position on equal opportunity in all aspects of employment, including recruitment and promotion, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, part-time and fixed term contract status, age, sexual orientation or religion. Statement of policy - It is the policy of Secon to ensure that no job applicant or employee receives less favourable treatment on the grounds of: sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Secon recognises that adhering to the Equal Opportunities Policy, combined with relevant employment policies and practices, maximises the effectivness of an individual, to both the organisation and the employee, as a whole. Secon further recognises the great benefits in having a diverse workforce with different backgrounds, not solely employed on ability. All employees of the organisation will be made aware of the provisions of this policy. The equal opportunity policy covers: Recruitment and Promotion, Employment, Training, Grievances and Victimisation.


When the recent pandemic had forced employees to work from home, Secon had ensured a policy was put in place to look after its employees' wellbeing as well as those impacted in the family as a result of its employees working from home. This policy ensures all employees have the necessary equipment and assesses their home environment for 1) Health and Safety and 2) Personal Situations 3) Vulnerabilities and Dependencies. The company also provides Employee Benefits package that includes private medical insurance and Wellbeing assessment tools. On an annual basis we review our supply chain’s commitments to H&S, with great emphasis being placed on mental and physical wellbeing. Our welfare surveillance and prevention programme has ensured that we identify health issues affecting staff early and manage the impact they may have on how staff perform their duties. * Staff training and awareness: Focussing on health and wellbeing for the contract workforce. * Methods to measure staff physical and mental health and wellbeing engagement, over time and adapt to any changes from the results. * Commitment to report publicly, on the health and wellbeing of staff, supporting the contract workforce. We encourage our team and supply chain to capitalise on their interpersonal skills and integrate themselves within local communities. Our social value commitment: As a direct outcome of the surveillance programme, we are able to identify suitable assistive tools to ensure outcomes are obtained.


£975 to £1,200 a gigabyte a month
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.