CEREPROC LTD

CereVoice Cloud G-Cloud Service

CereProc provides an Online Cloud service for the generation of audio from text prompts. With access to all of CereProc's publicly available CereVoices and includes commercial license to broadcast the audio freely to third parties.

Features

• Simple TTS integration into web-connected mobile, desktop, or server applications
• Wide range of CereProc voices in multiple languages
• High quality speech output in ogg, mp3, and wav formats
• Stereo and 3D audio output capability
• Metadata for lip-syncing, animation, marker processing etc
• Support for user specified custom lexicons and abbreviations
• Comprehensive user guide with full API documentation
• Integrates with C, C#, Objective C, Java, Python and more

Benefits

• Rapid audio generation
• Easy integration via API
• Over 24 languages and regional accents to choose from
• Full SSML support
• Commercial License included in all audio generated

£974.25 a transaction

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cereproc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

262654798532245

Contact

Willem Cluness
+44 01315168532
sales@cereproc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The CereVoice Cloud system is only availably via an internet connection. Audio generation is provided via a credit system - with one credit per character of text. CereProc can provide these credits in 1 Million bundles, with larger bundles available for a discount.
• System requirements:
  • CereVoice Cloud Credits are required for audio generation
  • An account on CereProc.com is required to access the cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We typically respond within two working days (not including weekends, CereProc is based in the UK and keeps to UK working times).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: CereProc provides an email support service, where cloud users can contact our technical team if additional support is required.; ; Our support is available for all users who are using the CereProc Cloud.; ; We do not provide a technical account manager, or cloud support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CereProc provides online user documentation for the usage of our CereVoice Cloud system. Our support team is available to assist users when they connect to the service with any questions they may have when connecting via API or through our website.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can request access to the data that CereProc stores about them. ; On request, CereProc will provide email exchanges and website data held on a customer. ; Customers can also request that errors in personal data are rectified, these requests will be carried out within a reasonable time frame. Customers can self-correct data held on the CereProc website. Customers can requests that CereProc remove personal data held on them, this will lead to the data and relevant website accounts being deleted.
• End-of-contract process: At the end of the contract, If the user is no longer wanting to use the CereVoice Cloud, we can delete the users data and login details. CereProc does not keep a record of audio and text used for generation, and any further details may be deleted at the users request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service is accessible through the website, via a text interface that allows users to use text entry and SSML to adjust the speed and prosody, then generate audio to be downloaded or delivered via api.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can use the interface to generate audio via text entry to the website.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Details of the API can be found here: https://api.cerevoice.com/v2/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: CereProc uses AWS (Amazon Web Services), which can scale the CereProc Cloud service to match the user requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: CereProc can set up an alert to provide users the amount of credits still on their account once they pass a user-set threshold.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: On request, CereProc will provide email exchanges and website data held on a customer. Customers can also request that errors in personal data are rectified, these requests will be carried out within a reasonable time frame. Customers can self-correct data held on the CereProc website. Customers can requests that CereProc remove personal data held on them, this will lead to the data and relevant website accounts being deleted. Customers can request restricted data processing - CereProc does not offer this. Customers can object to CereProc data processing, these notices should be forwarded to chris@cereproc.com for investigation.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Data is stored locally within the CereProc Office, with file access only being available through password locked administrator accounts, and only provided within the company on a need to know basis. ; In addition, this data is not shared outside the company. ; The office doors are locked outside of office hours, and access to the servers are only provided by the CTO.

Availability and resilience

• Guaranteed availability: CereProc aim for 99.99 percent uptime with the CereProc Cloud. However in the case that the CereProc Cloud is unavailable, CereProc will reimburse any Cloud credits that did not successfully generate into audio. ; ; The CereProc Cloud operates on a credits system, therefore no monetary refunds will be offered. However as mentioned above CereProc will reimburse all credits that were unsuccessful in generating audio.
• Approach to resilience: Available on request
• Outage reporting: Any Outages will be reported on the API as an Error message to the user.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels are only accessible to CereProc Staff, and are Password protected, and Two Factor Authenticated.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is decided by the CEO and CTO, with any changes implemented and changes to security passed down on a need to know basis.
• Information security policies and processes: CereProc processes personal customer data, and has registered as a data controller with the Information Commissioner's Office (ICO). This is required under the Data Protection Act (1998). The definition of personal data includes sole traders and partnerships, as well as corporate email addresses that personally identify a user.; ; Personal data flow for website purchase:; ; End user enters data into browser - all pages encrypted; ; Email, billing/shipping address, marketing preference data stored on web server database; ; Server managed by our expert hosts Clook; Access to customer data restricted to CereProc administrators; ; Data transfer as required to Paypal for payment processing; ; CereProc hold no payment data, only entered via Paypal; ; Google Analytics is referred to in the privacy page

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Committing deployments on Github,; Everything is contained within a Git repository, changes are then versioned.; Testing occurs before deployment, if tests pass then system is deployed. ; Further testing occurs to determine that the service is bug free, the system can be rolled back to an earlier version if there are any bugs that hamper the system.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Assessment of potential threats is handled by the CTO - with alerts provided via Github and dedicated tech services. ; Patches are then created and deployed ASAP, with software rolled back if necessary when vulnerabilities are detected.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: CereProc runs testing on our software via Git to determine if any vulnerabilities or compromises are detected, this is before any changes are made to software. ; If made aware of vulnerabilities in existing software, CereProc will immediately begin preparing fixes to correct the software and plug any holes, as well as discovering what was vulnerable and/or exposed due to the compromise.
• Incident management type: Undisclosed
• Incident management approach: CereProc has a prewritten document for handling common incidents that occur with customers.; Users can report incidents through the website or via email, and will be forwarded to the correct staff to manage the incident, with reports written if required.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  CereProc has a long history of providing those who have lost, are losing or have never had, a voice that they can use. This includes using whatever platform that they prefer, including online via our Cloud Service.

Pricing

• Price: £974.25 a transaction
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: CereVoice Cloud includes 10'000 free credits per month with an account on the CereProc Website. ; It does not include additional credits past 10'000, and there is no time limit for trialling the CereVoice Cloud.
• Link to free trial: https://www.cereproc.com/products/cloud

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cereproc.com. Tell them what format you need. It will help if you say what assistive technology you use.