FIMATIX UK LTD

Extractable Semantic Data

Extractable is a secure, cloud-hosted SaaS platform that extracts, structures, and analyses data from unstructured and semi-structured sources. It enables public-sector organisations to automate insight discovery, improve data reuse, and support evidence-based decisions while meeting security, scalability, and compliance requirements. All documents including complex PDFs and Excelsheets with tables.

Features

• Cloud-hosted SaaS platform accessible via browser and API
• Automated extraction from unstructured and semi-structured data
• Data structuring, tagging, and classification
• AI-assisted analysis and insight generation
• Configurable workflows and rules-based processing
• Secure role-based access controls
• Audit logging and traceability
• Scalable architecture for varying data volumes
• Scalable architecture for varying data volumes
• Compliance-aligned security controls

Benefits

• Reduces manual effort in analysing complex information
• Accelerates insight discovery and decision-making
• Improves reuse and value of existing data assets
• Improves reuse and value of existing data assets
• Supports evidence-based policy and operational decisions
• Supports evidence-based policy and operational decisions
• Reduces risk when handling sensitive or regulated data
• Enables faster onboarding with minimal infrastructure overhead

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

263058071242144

Contact

Tim Howarth
07702574720
proposals@fimatix.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications

  Persuasive content management

  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can connect to any core platform through API's of JASON based SFTP
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Configured for AWS and Azure, can be configured for other GCP's
• System requirements: Na

User support

• Email or online ticketing support: Yes
• Support response times: Extractable provides a single standard support level for all customers. Support is delivered during UK business hours via agreed support channels and covers service use, incident reporting, fault investigation, and general assistance.; ; Maintenance, updates, and new releases are provided as part of the service during the contract term. The agreement does not define guaranteed uptime or response-time SLAs. Customers manage their own users and access permissions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Na
• Onsite support: Yes, at extra cost
• Support levels: Extractable provides a single standard support level for all customers. Support is delivered during UK business hours via agreed support channels and covers service use, incident reporting, fault investigation, and general assistance.; ; Maintenance, updates, and new releases are provided as part of the service during the contract term. The agreement does not define guaranteed uptime or response-time SLAs. Customers manage their own users and access permissions.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported through online documentation and guidance covering access, configuration, and day-to-day use. Support is available to assist with setup questions during normal support hours.; ; Onsite training is not included as standard. Any additional onboarding or training support would be subject to separate agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can request a copy of their data during the contract or following termination. Data is provided securely in an industry-standard format within a reasonable timeframe.; ; After data return, customer data can be securely erased on request in line with agreed data handling and retention obligations.
• End-of-contract process: At contract end, access to the service terminates in line with the agreement. Data export and secure deletion are supported on request.; ; The contract price includes service access, standard support, maintenance, and updates. Non-standard services such as additional training, extended onboarding, or bespoke support are not included and would be separately agreed.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The service is accessed via a secure, browser-based web interface. Where required, APIs are available to support system integration. All interfaces require authenticated access and enforce role-based permissions.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Na
• API: Yes
• What users can and can't do using the API: The API allows authorised systems to submit data, retrieve outputs, and integrate with other services. Core service setup and administrative configuration are managed through the web interface rather than the API.; ; User management, security configuration, and restricted administrative actions are not exposed via the API. API usage is authenticated, authorised, and subject to usage limits.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is configured rather than customised. Users can configure workflows, rules, templates, and permissions using built-in options.; ; Configuration is performed through the web interface. Only authorised users, typically administrators, can make configuration changes. The underlying service code is not customised for individual customers.

Scaling

• Independence of resources: The service is delivered using a scalable, multi-tenant cloud architecture designed to manage varying levels of demand. Capacity is actively monitored and automatically adjusted to maintain consistent performance as usage changes. Workloads are logically isolated to prevent one customer’s activity impacting others.; ; The service uses standard cloud resilience and throttling controls to protect overall stability and prioritise fair resource use. Performance is regularly reviewed, and operational controls are in place to identify and address demand-related issues before they affect users. Customers do not need to manage capacity or scaling themselves.

Analytics

• Service usage metrics: Yes
• Metrics types: He service is monitored using operational and security metrics to support reliable delivery and ongoing improvement. Metrics focus on service health rather than contractual performance targets.; ; Typical metrics include service availability status, system performance indicators, error and incident volumes, security events, and support request trends. These metrics are used internally to identify issues, prioritise remediation, and plan maintenance and improvements.; ; Formal service level metrics, such as guaranteed uptime or response times, are not defined in the agreement. Where required, service performance information and incident summaries can be shared with customers through support communications.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can request a copy of their data during the contract or following termination. Data is provided securely in an industry-standard format within a reasonable timeframe.; ; After data return, customer data can be securely erased on request in line with agreed data handling and retention obligations.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • Any reasonable format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • Any reasonable format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability is actively monitored and managed, with issues investigated and addressed in line with operational priorities. The service is provided on an “as available” basis. Availability and continuity are managed operationally, but no formal availability commitments or service credits are defined in the contract.
• Approach to resilience: Available on request - this is Could Software provided on third party Cloud
• Outage reporting: Email alerts are sent to clients

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative and management access is restricted to authorised personnel only and granted on a least-privilege basis. Access is reviewed regularly and removed when no longer required.; ; Support channels are limited to approved staff, and any customer information shared through support interactions is handled securely and only for the purpose of resolving issues.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Extractable follows information security policies and processes aligned with ISO/IEC 27001 for information security management and ISO 9001 for quality management. These policies cover risk management, access control, incident management, change management, supplier assurance, and business continuity.; ; Information security responsibilities are defined within the organisation, with senior management oversight to ensure risks are identified, managed, and reviewed. Security performance and compliance are reviewed regularly through internal governance processes.; ; Policies are communicated to staff and supported by training and operational procedures. Compliance is reinforced through access controls, monitoring, and periodic review to ensure policies are followed in day-to-day service delivery.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are documented and managed throughout their lifecycle, including deployment, change, and retirement. Changes are controlled through defined processes to maintain stability and security.; ; All changes are assessed for potential security impact before implementation, including risks to data, access controls, and service integrity. Security-relevant changes are prioritised and implemented in a controlled manner.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Extractable operates a structured vulnerability management process aligned with industry best practice. Potential threats are identified through monitoring, vulnerability scanning, supplier advisories, and security assessments.; ; Vulnerabilities are assessed based on severity and impact. Critical and high-risk vulnerabilities are addressed as soon as possible and within one month of a fix being available, with mitigations applied where immediate patching is not possible.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The service uses protective monitoring to identify potential compromises. Security and operational logs, including access and system events, are generated and reviewed to detect unusual or suspicious activity.; ; Potential incidents are investigated promptly to assess impact and scope. Response actions are prioritised based on risk and potential effect on customer data and service availability.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre-defined processes are in place for common service and security incidents. Users report incidents via the agreed support channels.; ; Incidents are logged, assessed, and investigated to determine severity and impact. Where an incident affects the service or customer data, users are informed and provided with appropriate updates and incident information.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited t/a British Assessment Bureau ltd
• ISO/IEC 27001 accreditation date: Friday 11 October 2024
• What the ISO/IEC 27001 doesn’t cover: Na
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limitied t/a British Assessment Bureau Ltd
• ISO 9001 accreditation date: Friday 11 October 2024
• What the ISO 9001 doesn’t cover: Na
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F1d021f9-1358-464f-bed8-e1d9214104d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A07adbbf-35b0-4640-928f-0f33bfe29693
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.