GIGASTREAM LIMITED

Comprehensive Cloud Expertise for Microsoft Dynamics 365

Gigastream offers comprehensive cloud support services, tailored to your individual needs, for the Microsoft Dynamics 365 ecosystem in public, private and hybrid cloud environments.

Features

• Support with strategy, design and planning of Microsoft cloud solutions
• Plan, implement and operate Microsoft 365 solutions
• Design, deliver and operate Microsoft Azure environments
• Define and deliver your digital transformation
• Integrate existing on-premise and multi-cloud solutions
• Support with the operation and delivery of Microsoft cloud solutions
• Microsoft Azure, Microsoft 365, Dynamics 365 and Office 365 Expertise
• Assistance with migration from on-premise environments
• Support for cross-cloud migrations
• Plan, deploy and operate Microsoft Teams Phone

Benefits

• Accelerate your journey to the cloud
• Ensure a seamless digital transformation journey
• Integrate with existing on-premises solutions
• Reduce risks and costs through proven methodologies
• Expedite return on your investment in the Microsoft cloud portfolio
• Reduce risk and increase clarity in your Microsoft cloud transition

£200 to £2,360 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@gigastream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

263646605649281

Contact

Christopher Sharp
01865 304050
digitalmarketplace@gigastream.co.uk

Planning

• Planning service: Yes
• How the planning service works: Support to strategize, plan, develop and implement cloud solutions throughout your transformation journey.; We help customers understand possibilities, define requirements, design, plan, build, test, migrate and implement cloud platforms and services.; Supporting your transition to the cloud and integration with on-premise environments.; We help drive operational efficiencies, meeting your immediate operational needs whilst building and optimising for tomorrow.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Dynamics 365

Training

• Training service provided: Yes
• How the training service works: User Adoption and Change Management Training signposts your knowledge workers and business leaders to the materials they need to deal with the culture, motivation and reinforcement of changing behaviours to help drive adoption and value from digital transformation.; Operational Readiness Training signposts your technology focussed staff to the training materials and operational readiness sessions they need to ensure they are able to maintain the health of your platform and services.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Dynamics 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Gigastream supports migration to and integration with Microsoft Dynamics 365 from all supported sources including on-premise solutions and third party cloud providers.; Gigastream cloud support engineers can support all stages of your migration or integration journey.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Dynamics 365
  • Salesforce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Gigastream's experienced test professionals can support all aspects of quality assurance and performance testing throughout the design, deployment, implementation, operation and iteration lifecycle.; Our test and quality assurance services support cloud solution deployments and line of business application development projects.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Gigastream provide cloud support services to assist with all aspects of your digital transformation journey, whatever stage you may be at.; We can support Microsoft Dynamics 365 public and hybrid solutions and related products.

Service scope

• Service constraints: Cloud service licences (e.g. Microsoft Azure, Office 365 or Dynamics 365 licensing) are not included with this service and are to be purchased separately. Constraints may apply to the scope of work agreed with your organisation. These will be clearly documented in the Call-Off contract.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times and coverage hours are dependent upon the nature of the engagement. Service options are available up to 24x7 15 minute responses.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Basic support is provided free of charge covering billing and subscription management. Paid-for support provides improved coverage and response.; Support options include Business Hours, Extended Business Hours and 24x7 with options for Break/Fix cover to extend beyond core support times. Support can be offered online-only or via telephone, catering for office hours through 24x7 mission critical operations.; A technical account manager and cloud support engineer can be assigned depending upon the nature of the engagement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Supporting carbon reducing IT initiatives in the fight against climate change

  Covid-19 recovery

  Supporting improvements in economic and public health outcomes following the Covid-19 pandemic

  Tackling economic inequality

  Digital solutions can support clients in offering services to financially and digitally excluded consumers

  Equal opportunity

  Digital solutions can support clients in offering inclusive services without boundaries

  Wellbeing

  Digital solutions can improve public wellbeing by reducing the burden to access or operate services

Pricing

• Price: £200 to £2,360 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@gigastream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.