Check Point Harmony Endpoint

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: On-premises management requires an additional license and is deployed as a virtual machine
System requirements: Windows 7,8.1, 10 or 11 supported macOS and Linux

Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019, 2022

Total Endpoint Security 4 GB RAM 2 GB free diskspace

Reccomended 8 GB RAM 6 GB free disk space

Full Disk Encryption requires 32MB continuous free space system volume

Full disk encryption can only support bitlocker and Checkpoint encryption

User support

Email or online ticketing support: Email or online ticketing
Support response times: Severity 1: Response time 30 minutes. Check Point and Customer commit necessary resources around clock for Resolution, workaround or reduce severity of issue.
Severity 2: Response time 2 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue and alternative resources during non-Standard Business Hours.
Severity 3: Response time 4 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue.
Severity 4: Response time 4 hours. Check Point and Customer provide resources during normal business hours for Resolution.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Onsite support: No
Support levels: Type
Collaborative Enterprise Support: local partner experts backed by Check Point.
Direct Enterprise Support: direct support from the Check Point experts.

Levels
Standard - 5 x 9 Business Day, get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.
Premium – 7 x 24 Every Day, enjoy all the benefits of Standard Collaborative Support, plus real-time 24×7 Global support.
Elite – 7 x 24 Every Day, receive comprehensive support plus the possibility of having an engineer on-site for critical SW issues.
Diamond – 7 x 24 Every Day, extend your Premium/Elite Support with personalised support, in-depth resources and consulting.

PRO - optional support add-on. When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.

Please speak with your chosen partner to discuss your support requirements and get the level your organisations needs.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Check Point offers various resources to help users get started with Check Point Harmony Endpoint, though the specific offerings might depend on your purchase agreement:

Getting Started Resources:

Documentation: Check Point provides comprehensive documentation for Check Point Harmony Endpoint, including:

User guides: Step-by-step instructions for deploying, configuring, and managing the solution.
Administrator guides: In-depth technical information for administrators responsible for managing Check Point Harmony Endpoint within an organization.
Release notes: Information about new features, bug fixes, and known issues in each software release.
Online Training: Check Point may offer online training courses on Check Point Harmony Endpoint. These courses can provide a structured learning experience for users to understand the solution's functionalities.

Professional Services (Optional): For an additional fee, Check Point might offer professional services to assist with onboarding. This could include:

Deployment assistance: Experts can help with initial deployment, configuration, and integration of Check Point Harmony Endpoint into your existing security infrastructure.
Training: Onsite training sessions can be tailored to your organization's specific needs and user roles.
Optimization: Check Point professionals can help optimize your security posture and fine-tune Check Point Harmony Endpoint policies for maximum effectiveness.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information
End-of-contract process: Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will become inaccessible. If the service is not renewed after 90 days of expiry, customer data will be deleted.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Linux or Unix

MacOS

Windows
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: The service is accessed via the Check Point Infinity Portal. This web-based platform delivers all the security capabilities of the Check Point Infinity consolidated architecture. With a single account, organizations can secure and manage their entire IT infrastructure – networks, cloud, IoT, endpoints and mobile – from one console, according to the services they subscribe to. The Portal provides consistent security with unified protections and management in one place and full visibility into threat posture.
Accessibility standards: None or don’t know
Description of accessibility: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
API: No
Customisation available: No

Scaling

Independence of resources: The service is built on public cloud infrastructure and scales automatically to accommodate new users. Each service account is provisioned as a separate tenancy with no interaction between tenancies.

Analytics

Service usage metrics: Yes
Metrics types: Logs can be checked within the Check Point infinity portal on the Harmony Endpoint tab, these include audit logs, access control logs and threat prevention logs and general security event logs and reports available in the portal with graphical representations of important information including service status and threat hunting metrics. It is also possible to configure email alerts a thresholds levels for events. The asset management tab allows you to view client information such as if an agent is installed and what version of the agent is running along with additional details like operating system versions etc.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: Check Point Software Technologies Ltd

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
Data export formats: Other
Other data export formats: PDF
Data import formats: Other
Other data import formats: None. The service does not hold data.

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Availability and how it is calculated can be found in the Terms of Service – Cloud Services; Infinity Portal Cloud End-user License Agreement. If the Monthly Service Availability or the Monthly Service Latency of the applicable Service during a calendar month is below the thresholds specified, You may request Check Point to extend Your current Service Term by additional days (“Service Credits”) at no extra charge according to the thresholds outlined in the agreement, subject to a maximum of 1 month of Service Credits per year of Service.

Full details on Service Availability, Service Latency and Service Credits can be found in section ""4. Service Level"" of the Terms of Service – Cloud Services; Infinity Portal Cloud End-user License Agreement found here: https://www.checkpoint.com/about-us/cloud-terms/
Approach to resilience: Service Availability Controls
- Redundant systems and networks are deployed across servicing components.
- Load balancing ensures service availability in case of component failure.
- DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.)
- The customer account: policy, users, logs and configurations are stored in redundant locations.
- Check Point enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups.
Outage reporting: The current and historical status of all Check Point services is available at https://status.checkpoint.com/. This page can be accessed directly and also from within the service portal. The page shows status, uptime, historical data, incidents and any relevant post-incident reports. From this page users can also subscribe to receive updates via any of the following methods: email, SMS text message, Slack message, RSS feed.

Identity and authentication

User authentication needed: No
Access restrictions in management interfaces and support channels: The service uses role-based administration to restrict access for authorised administrators. There are two types of admin roles, Global roles (which apply to the Infinity Portal platform and to all the services in the Infinity Portal.) and Specific Service roles (which apply only to a specific service. The specific service roles are in addition to the global roles and do not override them.)
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 6 months and 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Standards Institution of Israel https://www.sii.org.il/en/
ISO/IEC 27001 accreditation date: 3/1/2022
What the ISO/IEC 27001 doesn’t cover: Harmony SASE, Harmony Browse, Harmony Email and Collaboration, Smart-1 Cloud, Infinity SOC are all in progress (we have a letter of proof).
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: SOC 2 Type 2 for 2022

SOC 2 Type 2 in progress proof for 2023

ISO 27001-27018 in progress proof for 2023

ISO 27001-27017 in progress proof for 2023

ISO 27001-27036 in progress proof for 2023

CloudGuard PCI-DSS Level 1 Service Provider 2022-2023

Cyber Essentials and Cyber Essentials plus accreditation

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Check Point has an information security process in place to protect customer confidential information against accidental loss or misuse, in conformance with applicable laws and industry standards. Our security framework is based on internal security policy standard, which is very strict. The scope of our company’s security policies and standards cover critical business aspects (e.g. application development, data center services, cloud security, physical security, change management process, etc.). All employees are trained in information security policies, standards and procedures, security requirements, business controls and in the use of IT facilities. Self-audits are being done on a regular basis and corrective actions are taken when needed. Additionally, Check Point’s security policies and standards are reviewed on regular basis, 2-4 independent reviews are conducted on specific areas (i.e. source code review, SOX audit, etc.).

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: SOC 2 Compliance.

Change requests are documented within the Change Management tool. The request is reviewed and approved by the Director of Operations. Emergency changes are performed and updated as part of hot fixes, which follow the same process as described above though the time frame may be shortened, and approvals may be provided after the change was already performed. Key Check Point personnel are notified of cases of test failures. Every test failure is documented in the change management tool and sent to the relevant personal in the Project manager.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Check Point performs monthly vulnerability scans and employs a centrally managed configuration management system, including infrastructure-as-code systems through which predefined configurations are enforced on its servers, as well as the desired patch levels of the various software components.
There is an internal procedure that defines the Patch management process and employees are trained in the corporate security policy.
In addition to the ongoing patch management processes, Check Point performs security monitoring from three main channels:
1.Internal Security Research (vulnerability scanners, penetration test, company’s Incident response team and researchers, etc.)
2.External sources (threat intelligence, US-CERT, publications, vendors updates, etc.)
3.Anonymous notifications
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Check Point monitors the production environment with several tools such as grafana ,sumologic and implements a continuous monitoring strategy.
Check Point plans to mandate ongoing security control assessments to be completed in accordance with the FedRAMP continuous monitoring strategy and respond to security related vulnerabilities and issues generated by security assessment and monitoring activities by either fixing, remediating or implementing mitigating controls to reduce the overall risk.
The Check Point CISO team plans to use information obtained from continuous monitoring and ongoing assessments of Check Point for FedRAMP reports the security state of the system via vulnerability scan results
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: In the event of a security incident, Check Point’s security team is responsible for investigating and responding. Check Point has clear risk and damage assessment procedures to define the SLA required to solve any security incident. Check Point’s Information Security Manager, and other managers, will coordinate security response including containment, investigation, infrastructure securing, reporting, closure and follow up. Check Point will respond using the appropriate management and technical resources in order to promptly restore operations impacted by any incident. Check Point will adhere to applicable laws and industry standards in this process, including following any required notifications.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.

We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.

We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.

At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.

In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

Tackling economic inequality

As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.

We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.

We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.

We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.

For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.

We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.

Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

Equal opportunity

Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.

Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.

Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.

Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.

Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

Wellbeing

At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.

Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.

Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

Price: £25 a user
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Free trial includes all functionality as described in the service functionality for a limited time period of 30 days for up to 500 seats.
Link to free trial: Please contact to discuss beginning a free trial.

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Check Point Harmony Endpoint

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents