W3Partnership Limited

Smarter Integration ICaaS

Smarter Integration is an innovative AWS-cloud offering from W3Partnership, designed to provide a fully managed integration capability for systems integration. Smarter Integration provides a faster, efficient, managed solution that offers customers a service which can be managed by W3Partnership or self-service via a GUI interface. A true cloud service.

Features

• Hosted solution
• Message integration application
• Cloud services
• Data Migration
• ICaaS
• B2B Capibility
• Service delivery
• 48hr Digital Integration
• Services to provide data integration
• API development

Benefits

• As Little As 48hrs set up cloud integration platform
• Fully cloud enabled solution and services
• Pre configured integration patterns provide all
• Bundled price for simple procurement
• Pre built integration patterns simple to use
• Support for SOAP / REST / JSON services
• Conversion between different protocols, File, FTP, HTTP, REST, JMS, MQ

£500 to £1,100 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@w3partnership.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

263967922563420

Contact

Hunmbal Khan
08458685041
info@w3partnership.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Smarter Integration cloud platform. Using the Cloud infrastucture based on Amazon Web Service as built and hosted by W3Partnership
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The service is available only on Amazon Web Services platform. It is fully secured and avaible 24 hrs 365 days per year
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Full support services are provided as standard via the W3Partnership Service Desk. The Service Desk is open Mon-Fri 09:00-17:30 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. Weekend support is available as well as full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths. We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Full support services are provided as standard via the W3Partnership Service Desk. The Service Desk is open Mon-Fri 09:00-17:30 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths. We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services. Pricing is provided either per server or as a flat service fee depending on the size of the environment. All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting.; 24/7 Support is available at an extra monthly charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed. New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud. Included in the package is technical days to be called off to configure and install all software and create intergartion "Patterns"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Email
• End-of-contract data extraction: The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL
• End-of-contract process: The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Smarter integration also provides a graphical user interface which will provide IWM with a robust tool for monitoring system performance, user rights for the platform, statistics related to ongoing performance and ability to raise service tickets.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Service is based on AWS and supports standard assistive technology
• API: Yes
• What users can and can't do using the API: All actions that you can perform by the GUI can be achieved via API.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: GUi Interface can be customised. Also services can be instaniated by the users via the GUI

Scaling

• Independence of resources: Storage is sold based on fixed IOPS, meaning performance is guaranteed irrespective of other user requirements. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.All customers pay for reserved bandwidth. AWS will monitor shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require.

Analytics

• Service usage metrics: Yes
• Metrics types: We will provide data related to transactions per minute per minute/ hour. Number of tranactions failed and details on failures. User logon details and usage. Other data will be provided in relation to number of instances, network bandwidth and HTTP request and response status.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: SAN storage encrypted at rest. Customer can use own encryption at the OS level
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The data can be exported via the Smarter Integration Grahic User interface. Using the GUI the administrator can download all relevant customer data and user data. The client can also export reports and other relevant data.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Virtual Private Networks, Dedicated firewall contexts. ; Private WAN service.

Availability and resilience

• Guaranteed availability: W3Partnership offer a 99.99% availability SLA on all components up to the OS. Service credits will be offered as refund for unacceptable levels of availaibility
• Approach to resilience: All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability Carrenza use VMware’s HA failover for redundancy.
• Outage reporting: All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the W3Partnership operations team via e-mail and SMS.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Only authorised contacts are granted access rights to W3Partnership allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at Carrenza will need to be pre-approved by a known individual in writing
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 01/12/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not disclosed
• PCI DSS accreditation date: Not disclosed
• What the PCI DSS doesn’t cover: Not Disclosed
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: "Information Security Policy; Acceptable Use Policy; IT Access Control Policy; Asset Management Procedure; Change Management Policy; Clear Desk and Screen Policy; Document Control and Records Management; Incident Management Procedure; Information Control, Classification and Exchange Policy; Internal Audit Procedure; Media Handling and Disposal Policy; Mobile Devices Policy; Physical Security Policy; Risk Management Procedure; Supplier Security Policy; Supplier Management Procedure; Work from Home Policy; Other relevant policies"

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is performed for all changes at Carrenza. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into change controls.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: W3Partnership run an internal penetration test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by W3Partnership security standards. This conforms to the PCI-DSS standard.W3
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: W3Partnership have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: W3Partnership operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Covid-19 recovery

  We are UK based SME, so by engaging our services, the buyer can help create jobs and training opportunities locally and therefore, help the economic recovery post Covid-19. There is a known skills shortage in the integration space and we are working hard to create employment in this sector.

  Tackling economic inequality

  We provide IBM and AWS training courses and accredited certifications to our employees free of charge.

  Equal opportunity

  There is no gender pay gap in our organisation. We provide flexible working arrangements for all our employees.

Pricing

• Price: £500 to £1,100 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Upto 1 month POC free of charge with an agreed scope limited to one integration work stream. After one month contract term is 12 months.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@w3partnership.com. Tell them what format you need. It will help if you say what assistive technology you use.