INTEC FOR BUSINESS LIMITED

InCase 365 Potentially Violent Person Register

InCase 365 Potentially Violent Person (PVP) Referral and Case Management is a cloud-based solution that enables health and safety departments to maintain a database of PVPs. User definable markers are used to create a caution before contact register which can be used by all the organisation’s employees.

Features

• Customisable web referral form and search facility with 2-way communication
• Extremely flexible and completely user definable solution
• Risk assessment module included at no extra cost
• Tiered access levels, allowing multiple organisations/departments to share access
• Full audit trail including filter and search options
• Task management, allowing delegation and oversight of user workload
• Quick, flexible and simple search functionality on every page
• Customise and save reports and a Power BI Reporting Extract
• Enhanced security functionality including MFA and SSO
• Integrated document management with no additional software required

Benefits

• Search the register from anywhere with an internet connection
• Proactively identify emerging trends and threats to your organisation
• Monitor and delegate tasks and cases to individual users
• Customise your dashboard to monitor key metrics and milestones
• Create and export visual performance reports and graphs easily
• Build document templates to enable quick and easy mail merging
• Add customisable markers to vehicles, addresses and other subjects
• Create links between subjects to build a web of data
• Set retention dates to remain compliant with GDPR regulations
• Benefit from unlimited free online training and regular product updates

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intecforbusiness.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

264016442989785

Contact

Theo Gregory
01615071599
info@intecforbusiness.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints and clients have 24/7 access.
• System requirements:
  • Users must have a stable internet connection
  • Users are responsible for information security on their own devices

User support

• Email or online ticketing support: Yes
• Support response times: Support response times apply between Monday - Friday, 9am - 5pm.; Priority One - Response within 1 Working Hour; Priority Two - Response within 3 Working Hours; Priority Three - Response within 1 Working Day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Unlimited Online Training and Support is included in the licence fee at no extra charge, ensuring all users have access to support and training at any point during the contract.; Most support queries are resolved via Email, Phone Call or Microsoft Teams. Onsite Training and Support may incur an additional fee.; Each customer is provided with a dedicated account manager who they can escalate any questions or concerns to.; In addition to this, users are provided with a manual with instructions on how to use the system. As new functionality is released, users are given updated manuals including instructions and advice on how to use the new functionality.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Once an order has been placed INTEC will;; - Appoint an account manager, who will be responsible for ensuring that the onboarding process takes place smoothly and in line with the clients time frame requirements.; - Account manager will arrange an initial meeting where specific client requirements will be discussed and key dates, including for training and 'Go-Live' will be put in place.; - Provide the client with an easy to understand customisation document which is then completed and returned by the client.; - If required, convert the clients existing database and import data into the solution.; - Create a client-specific environment on INTEC's hosted server and configure the system as per the clients returned customisation document.; - Carry out the initial training with the users.; - Follow up meeting after the 'Go-Live' date, (usually one week after) where client can request changes to customisation and extra training and support if required.; - Throughout the process and during the lifetime of the contract the client will be able to contact INTEC's customer care team who will be on hand to provide support, training and customisation whenever necessary.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All information held within InCase 365 can be extracted when the contract ends. Copies of all case documents and files can be exported/downloaded in their original format. In addition to this, clients are provided with a copy of their database at the end of the contract by INTEC. Clients can also use the reporting functionality to extract all the data within the solution, including cases/subjects/tasks/outcomes etc into a .csv or .pdf file depending on their requirements.
• End-of-contract process: At the end of the contract a contract end timetable will be agreed.; The schedule will depict when;; - Access to the software is to be disabled.; - The data is to be extracted.; - The client's data instance is to be deleted.; - Secure data deletion has been performed.; - Confirmation of when the data has been deleted will be provided.; This will all be included in the cost of the initial contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference if using the solution on PC's, Laptops or Tablets. If accessing the system from a mobile phone there are dedicated views for certain pages available within the application that have been redesigned for a mobile view.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: INCASE365 allows the user to decide exactly what subjects are required for an investigation and what data is required for that subject. You build the cases based on the data you need, not what the system asks for.; ; INCASE365 gives each case a unique overview. Every case can have multiple subjects linked to it whilst constantly building the intelligence database behind the scenes. You can then create a view for each case ensuring that the primary subject is clear for every user.; ; Whether you are looking at time records, financial, outcomes, visits or many more INCASE365 allows the user to build in as many processes as you need. Once again you decide what data is collated for each process ensuring that ALL relevant investigation data is recorded.; ; INCASE365 has a fully customisable risk assessment module that allows users to build in a full risk assessment process. Whether this is a 5x5 risk based assessment or a few simple questions INCASE365 will allow you to design a standard process for every type of investigation.

Scaling

• Independence of resources: InCase 365 is delivered as a multi-tenant SaaS platform with logical separation between customer environments. Each customer’s data and workloads are isolated at the application and data layers to prevent one tenant’s activity from impacting another.; ; The service is hosted on scalable cloud infrastructure that automatically allocates resources based on demand. This elasticity ensures that increases in usage by one customer do not degrade performance for others.; ; Performance and capacity are continuously monitored, with thresholds and alerts in place to identify unusual load or contention. Where required, additional resources are provisioned proactively to maintain consistent service levels for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Key Performance Indicators; Some of the key performance indicators used by INTEC for Business Ltd include:; • On time delivery performance against agreed project milestones; • Average Support Desk response time; • Number of incidents registered by the Service Desk; • Percentage of incidents resolved within the agreed SLA; • Average time and effort required to resolve Incidents; • Number of escalations for Incidents not resolved in the agreed resolution time; • Number of repeated Incidents reported
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: All data lists within the system have built-in export options to standard document types including .PDF and .CSV files.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • DOCX
  • JPG
  • PNG
  • MP4
  • MPG
  • MP3
  • WAV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: InCase 365 Availability is 99.75%; Service unavailability refunds are not provided.
• Approach to resilience: Our services are hosted on Microsoft Azure. ; MS Azure complies with the UK Governments Cloud Security Principle 2 “asset protection and resilience”.; Further information on how our service is designed to be resilient is available on request.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: INTEC adapt strict security principles. Only fully authorised members of staff are allowed access to the software platform itself. During the development of the software, support or training, if INTEC are required to access the clients data/environment then we must have written authorisation from a nominated user before access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security for InCase 365 is governed by an ISO/IEC 27001 certified Information Security Management System (ISMS). The ISMS defines the policies, processes, and controls used to protect information across the organisation and the service.; ; Core policies include information security, access control, asset management, incident management, supplier security, risk management, and business continuity. These policies are supported by documented procedures and operational controls that are reviewed regularly.; ; Overall responsibility for information security sits with senior management, with day-to-day management of the ISMS delegated to a designated information security lead. Information security risks, incidents, and compliance issues are reported through a defined management reporting structure and reviewed as part of regular governance meetings.; ; Compliance with information security policies is ensured through mandatory staff training, role-based access controls, formal onboarding and offboarding processes, and continuous monitoring of systems and activities. Internal audits, risk assessments, and management reviews are conducted on a scheduled basis to verify that controls remain effective and are being followed.; ; Security incidents are managed in line with documented incident management procedures, including investigation, escalation, corrective action, and lessons learned. The ISMS is subject to continual improvement and external audit as part of ISO/IEC 27001 certification.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Intec for Business Ltd has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard.; Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation.; A robust, established process for the formal submission of change requests is mandated prior to review and approval of the daily Change Advisory Board, which is attended by a quorum of operational and technical management personnel.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: InCase365 makes use of the Microsoft Azure platform which has multiple accreditations including ISO27001. We make use of Microsoft Defender for Cloud which through it's vulnerability management has real-time protective monitoring and scheduled vulnerability assessments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: InCase365 is hosted on the Microsoft Azure Platform and uses Microsoft Defender for Cloud which provides a centralized, real-time monitoring view into the security state of our hybrid cloud resources. In the event of an incident inhouse staff are notified and will begin an immediate investigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: InCase365 is hosted on the Microsoft Azure Platform and uses Microsoft Defender for Cloud. The Microsoft global incident response service works every day to mitigate the effects of attacks and malicious activity.; The goal of security incident management is to identify and remediate threats quickly, investigate thoroughly, and notify affected parties. The incident response team follows an established set of procedures for incident management, communication, and recovery. Incidents passed from the Azure team are immediately investigated by our in house staff.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 15 January 2026
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification covers our entire organisation.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 68530cd1-dcdb-46b1-92d8-068a7f2354ae
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intecforbusiness.com. Tell them what format you need. It will help if you say what assistive technology you use.