Digital Space Cloud Services Limited

Digital Space AWS / Azure / IBM Architecture, Design and Build Services

Digital Space helps you move to the AWS, Azure or IBM Cloud and build innovative services, meeting your needs for security, compliance, scalability, availability and cost efficiency. Digital Space's team of qualified architects can analyse your requirements and deliver quality solutions on-time and in-budget.

Features

• High calibre, certified AWS & Azure Architects
• Vendor Certified
• Security Cleared
• Customer Satisfaction
• Innovative Solutions

Benefits

• Highly skilled, experienced team with deep and wide knowledge
• Qualified Solutions Architects, Security Specialists, Developers and SysOps staff
• Official and Official Sensitive solutions design experience
• Focus on delivering solutions to meet our customers' needs
• Multi-award winning

£1,095 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

264107141645820

Contact

Gary Beddow
0333 220 0222
frameworks@digitalspace.co.uk

Planning

• Planning service: Yes
• How the planning service works: We assist clients in the scoping and definition of the technology platform that will underpin customers' digital services. We apply enterprise architecture and service design techniques to determine the required functionality and how it can best be fulfilled – blending SaaS, PaaS, IaaS and existing customer assets to meet customer needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • IBM Cloud

Training

• Training service provided: Yes
• How the training service works: We provide custom training both on native AWS, Azure & IBM Cloud services and on our AWS products. This can be included in an implementation project.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • IBM Cloud
  • Digital Space products based on AWS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Digital Space offers a full setup and migration service including discovery, user (and technical) story development, commissioning/procurement of licences/services, core setup, configuration and development (with knowledge transfer options), integration, data migration, testing, training, release / DevOps and hyper-care.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • IBM Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Digital Space works with external security and penetration testing agencies to assess the security of our architecture. We are also happy to work with your choice of agency.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Other
• Other security services: Penetration testing via external agencies

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for the Amazon Web Services (AWS) platform, for customer infrastructure that runs on it and for our own and third-party products. We have a very experienced, security cleared team. We provide Infrastructure, Operating System and Advanced levels of support with optional 24-hour cover. These are detailed in our Service Definition document.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response is based on the priority of the request:; ; Critical: 10 minutes; High: 30 minutes; Medium: 30 minutes; Low: 1 day; ; Support is provided during UK working hours unless you purchase our 24/7 Critical Incident Cover.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide 3 levels of support:; 1: Infrastructure only; 2: Infrastructure & Operating System; 3: Advanced (includes special security and more integrated working with your team); 24/7 Critical Incident Cover as an add-on to any of the above levels.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS / Azure / IBM & others as required

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus Isoqar Limited
• ISO/IEC 27001 accreditation date: 25/8/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing - all areas of our business
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO27017 Cloud security

Social Value

• Fighting climate change:

  Fighting climate change

  We monitor and publish our carbon emissions annually and have committed, via the Science Based Targets Initiative, to reduce them by 42% by 2030 against 2020 levels. We hold ISO14001 and have a Corporate Social Responsibility group that meets monthly to design and deliver improvement projects including improvements to the energy efficiency of our data centres. We use virtualisation technologies to improve consolidation of workloads and utilisation in our data centres and then use a combination of building management systems, free-air cooling, cold aisle containment and battery storage to maintain high Power Usage Effectiveness (PUE).; ; We enable our customers to reduce their emissions through use of our private and public Cloud services which are typically 80% more energy and carbon efficient than on-premises systems. Our SD-WAN services enable re-use of networking hardware and we provide recycling and re-use of laptops through our partners.; ; We gained a bronze award in 2022 from EcoVadis for being in the top 50% of the companies for whom they track Corporate Social Responsibility.
• Tackling economic inequality:

  Tackling economic inequality

  Digital Space is tackling economic inequality primarily by recruiting Apprentices. Digital Space has a programme in place to source local apprenticeship talent for several of our first line roles. These apprentices are then developed into the business. Key areas of focus for the scheme are our Network Operation Centre and Helpdesk 1st lines, Customer Services and Sales. We will also look to take Product Managers, HR and Administration/Finance apprentices on an ad hoc basis. Our apprenticeship programme works with local schools but also partners with specialised external companies to ensure we get the right talent for the future talent pool of our business. ; ; More generally, Digital Space creates employment for approximately 200 positions in the company head office and warehousing facilities in Newark, with the remaining 150 roles located across all regions of the United Kingdom.; We support home and flexible working, offer salary sacrifice for childcare vouchers, and all staff have the opportunity to opt into private health and dental care schemes. In addition, an Employee Assistance Programme is provided free of charge. ; Each year, the team at Digital Space chooses a charity to support and raise money for through numerous fundraising activities and initiatives.
• Equal opportunity:

  Equal opportunity

  Digital Space addresses equal opportunity by ensuring that everyone is treated with dignity and respect at work. We enforce and regularly review a number of HR policies, ensuring that all employees are treated as individuals, fairly and without bias, including through recruitment, training, promotion and career development and our values or “ways of working” reflect that.; The company aims to create a workplace where employees are confident of fair treatment, have access to opportunities and where the company has a mechanism for solving any problems that occur.; ; Digital Space supports the Equality Act 2010, where “equal opportunities” upholds the idea that all employees should be entitled to and have access to all of Digital Space’s facilities at every stage of employment, including the pre-employment phase.; That means every employee at Digital Space should have:; • An equal chance to apply and be selected for posts pre-employment; • An equal chance to be trained, developed, and promoted whilst employed with the company; • An equal chance to have their employment terminated equally and fairly; Employees have the right to:; • Fair practices and behaviour in the workplace; • Fair allocations of workload; • A workplace that is free from unlawful discrimination, harassment or bullying; • Merit based selection process for recruitment and promotion; • Fair processes to deal with work-related complaints and grievances; ; We have completed the government's Modern Slavery Assessment Tool and are working to educate our staff so that they are more aware of potential issues.
• Wellbeing:

  Wellbeing

  Digital Space provides a number of facilities for its staff to encourage a healthy work environment. Employees at Digital Space benefit from discounted physiotherapy sessions, the bike to work Government scheme and a range of discounts on products and services, including gym membership. The company offers a free corporate healthcare cash plan – Medicare benefits include cashback on prescriptions, consultations, diagnostic tests, scans, and complementary/alternative therapies. This also includes a 24/7 health and stress-related helpline service in order to assist with better mental health.; ; The company's objectives are to promote the health and wellbeing of all colleagues and to provide a safe working environment. This is evident in the investment made in the Newark office refurbishment, creating an agile workspace including several standing workstations to help prevent health conditions arising from prolonged sitting, along with new ergonomically designed chairs with body balance mechanisms.; ; We encourage and invest in our staff's ongoing career development, recommending and supporting training and further education across all teams and disciplines. We also work to encourage information sharing including regular 'all hands' meetings, weekly video presentations and the OfficeVibe survey tool which asks all employees to answer a number of questions about how they feel they're being treated and how this could be improved on a weekly basis.

Pricing

• Price: £1,095 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.