DEEPER THAN BLUE LTD
Web, Application and CMS Development and Modernisation Services and Support
DeeperThanBlue delivers secure, cloud-native web, application and CMS development for UK public sector organisations. We design, build and modernise digital services aligned to GDS standards, using Agile delivery, user-centred design and DevOps practices to reduce risk, improve accessibility and enable scalable, resilient services.
Features
- Full GDS lifecycle delivery across Discovery, Alpha, Beta and Live
- Agile Scrum delivery with multidisciplinary public sector experience
- Cloud-native development using microservices and serverless architectures
- Legacy application modernisation and technical debt reduction
- API-led integration enabling interoperability and data sharing
- DevOps automation with CI/CD and Infrastructure-as-Code
- User-centred UX/UI design meeting WCAG accessibility standards
- Secure-by-design engineering aligned to NCSC principles
- Technical Design Authority governance and architecture assurance
- Collaborative delivery with structured knowledge transfer
Benefits
- Reduced delivery risk through proven GDS-aligned approaches
- Faster time to market via Agile and DevOps delivery
- Lower long-term costs through cloud-native architectures
- Improved accessibility and usability for end users
- Secure, compliant services meeting government security requirements
- Scalable and resilient applications supporting fluctuating demand
- Reduced technical debt without disruptive system replacement
- Greater transparency through clear governance and documentation
- Increased organisational capability through skills transfer
- Reduced supplier dependency using open standards
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.booker@deeperthanblue.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
2 6 4 3 0 6 5 0 4 7 6 5 4 0 6
Contact
DEEPER THAN BLUE LTD
Chris Booker
Telephone: 0114 3992820
Email: chris.booker@deeperthanblue.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
Service scope
- Service constraints
- Specific constraints would need to be further understood as part of service scoping and project take-on.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- DeeperThanBlue provides flexible, enterprise‑grade Managed Services with defined service levels tailored to customer needs. Support is available across Standard and Premium tiers, with coverage options ranging from business hours to full 24×7 service. We prioritise incidents by severity, ensuring fast and effective response times, from critical Level 1 issues, where systems are unavailable, through to general enquiries. Our SLAs guarantee rapid response, with Premium support offering enhanced targets for high‑impact incidents. This structured approach ensures consistent, reliable service management that keeps essential systems stable, secure, and fully supported.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- None
- Support levels
- DeeperThanBlue provides comprehensive Support and Managed Services to ensure stability, performance, and security of critical business systems, priced from £850 to £3,575 monthly including incident hours. Our support model offers a choice of coverage levels, allowing customers to select the service window that best fits operational needs, from standard business hours, extended business hours, and full 24×5 availability through to 24×7 support for always‑on environments. These options ensure organisations can depend on consistent access to skilled support specialists whenever incidents arise. Two service tiers are available: Standard and Premium. Both provide structured incident categorisation with defined response times, while Premium delivers faster responses for high-severity issues. Incidents are prioritised by impact and urgency: Level 1 (production system outages) through Level 4 (general enquiries). Response commitments range from one-hour for critical Premium incidents to 24-hour for low-severity queries across both tiers. Our Managed Services are delivered by experienced engineers who monitor, diagnose, and support system operations proactively. By combining flexible coverage options with clear and measurable SLAs, DeeperThanBlue ensures customers benefit from reliable technical support, reduced downtime, and consistently high service quality. This approach enables organisations to maintain optimal performance while focusing on strategic objectives.
- AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IBM, Google, AWS, Microsoft, BigCommerce, Shopify, HCL Commerce
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal solution architect | £1,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior infrastructure engineer | £850.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test engineer | £675.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £675.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 172fc5f8-b27f-4d3b-8e17-7491b529e4be
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- A62e3614-9846-4de9-90f3-0c032387c640
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.booker@deeperthanblue.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.