Meridian IT

Meridian IT Enterprise Support Cloud

Meridian IT's Enterprise Support Cloud service provides an easy and cost-effective way to access our range of Professional Services, encompassing: Solutions Design; Technical Services; Software Services; Cyber Security Services; Project Management; Service Desk, remote monitoring, remote diagnostics; Cloud fixes; Service Delivery Management and Cloud Migration Services.

Features

• Cloud Readiness Assessment for Public, Private and Hybrid solutions
• Application Modernisation for high value application investment protection
• Cloud Migration, Enablement to move work loads to the cloud
• Managed IT infrastructure, Infrastructure investment protection and business reporting
• 24 x 7 Helpdesk - SLA Driven, remote, onsite fix
• Enterprise architecture and design to meet business needs
• Disaster recovery services to meet Business RPO and RTO needs
• Business continuity strategy with multi cloud solutions
• Data Protection services, on site and off site storage solutions
• Security Operations Centre (SOC) for 360 Degree security and compliance

Benefits

• Increase ROI, resilient and secure solutions, make business more agile
• Maximise investments, modernise applications and futureproof
• Improve speed to market, quickly scalable, resilient and secure services
• Business focuses on own services rather than on IT
• Proactive support, highly skilled technical team for high availability
• End to end solutions with fixed rate charges available
• High Availability, resilience, reduced downtime to maximise business opportunity
• Hybrid Cloud inc. IBM, AWS, Azure, aligning to business strategy
• Ensure resilience and security of data. Managed backups and replication
• Protect against Ransomware, Malware, etc for Linux, IBM Power, Windows

£700 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at servicedesk@meridianit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

264660178267054

Contact

Service Desk Team
0800 085 899
servicedesk@meridianit.co.uk

Planning

• Planning service: Yes
• How the planning service works: Meridian IT uses our system, Transform, for transitioning customer infrastructure from ‘on premise’ into the Cloud and delivered as a Managed Service. This is a standard template that is utilised throughout the Group and will reduce the risk to the customer's business, deliver an optimised solution, efficiently and dove tail with their own IT organisation. This methodology means that it is easy for the customer to understand and provides a fast and efficient onboarding. Designed to work in collaboration with the customer’s own resources the process enables Meridian IT to manage and develop applications as well as deploying and managing infrastructure using our global reach. Meridian will assist the Customer to determine the optimal cloud solution using Public, Private and on Premise solutions to meet the business needs and provide roadmaps to meet future business strategies. Whether it is high availability, cost, speed to market, agility that is required Meridian can provide the planning to meet the requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • IBMi Public, Private Cloud or Co-lo.
  • IBM AIX Public, Private cloud or Co-lo
  • Red Hat Linux, Public, Private cloud or Co-lo
  • Veeam, VMware
  • Rapid File transfer and secure file transfer solutions
  • HPE Greenlake
  • Multi Cloud, Azure, Skytap, IBM, AWS, Google, Private Cloud
  • RPG, JAVA developers to modernise applications for cloud services
  • High Availability Services, Storage based, Maxava, Mimix
  • Back Up Services, VTL, Evault, Commvault

Training

• Training service provided: Yes
• How the training service works: On site or remote webinar bespoke to customer requirements; general knowledge transfer on all aspects of system administration where appropriate, operation of security software under client control. Training associated with the Operating System, for example, AIX .
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: From the start of any new implementation Meridian IT will appoint its own Project Manager, who will guide the customer through the on-boarding process. The system used is called Transform and is aimed to reduce risk as well as giving confidence to the customer as key changes are made. Designed to work in collaboration with the customer’s own resources the process can also encompass the Modernisation of Applications and the re-development of existing or development of new applications. Meridian has the referenceable skills to migrate Power workloads into Skytap on Azure, IBM cloud, integrating with AWS & Azure services along with Private cloud and on Premise environments. Ensuring Data is secure, available, backed up and resilient once the migration is complete. Meridian has solutions to rapidly move data across the globe and securely transfer files.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IBM Power Cloud for AIX and IBMi
  • Skytap on Azure Power Cloud for AIX and IBMi
  • AWS
  • Microsoft Azure
  • Google Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During migrations to the Cloud Meridian reviews current environment performance data and sizing the cloud environment accordingly. Meridian will test the environment in the cloud to ensure the infrastructure performance meets expectations. The environment is then passed for User Acceptance testing. Our Service Delivery Management Team regularly monitor your contractual agreement SLA's and cloud environment performance through our Meridian Customer Centre. Based on your needs and preferences, usually on a quarterly or monthly basis, your dedicated Service Delivery Account Manager will recommend changes and improvements, including disk capacity, memory usage, server performance, incident management and open tickets, for example. Monitoring of your environment with alerts is available using the latest tools and technology, including Halcyon, Commvault, Enterprise Console, QRadar security platform. Your Service Delivery Account Manager will also take you through the events and performance statistics, promoting continuous improvement management.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Scan to assess risks and gaps, provide recommendations
  • Creating metrics-driven program where Cyber Exposure is quantified and measured
  • Provides SOC services for customers with insufficient resource or skills
  • Services to Detect, Protect and Respond
  • Protecting Websites from harmful and expensive attacks
  • Protecting Customers from the growing attacks and impersonations.
  • Protects Data in public, private cloud and on premise
  • Automated Cyber Security Services for IBM i, AIX and Linux
  • Delivers GDPR, ISO, cyber and financial regulatory compliance
  • Implement Sentinel. Cloudflare, Tenable and other Security tools
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • ISO 27001
  • Cyber Essential Plus

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Meridian IT provides a flexible approach to client management allowing direct access to our help desk facilities with hands-on operational support and skills available on a daily basis. Service agreement can include regular service review sessions with detailed reporting by a dedicated account manager, with our proactive services providing system management and monitoring on a 24/7 basis reducing the risk of unexpected downtime by managing capacity thresholds, detecting service degradation etc. Or you may choose our reactive service appropriate to your requirements, such as:; * Support Cloud contracts bought in blocks of days with a minimum one-year term.; * Contract consultancy can be used across all disciplines flexibly, including software development, infrastructure support, implementation and cyber security.; * Time used is deducted from 7.5-hour standard days in 0.5-hour units, including business daytime calls (8am to 6pm).; * Saturday, Sunday and out of hours calls (6pm to 8am) are deducted as a minimum of 2 hours.; * Alert management and consultative response may be delivered remotely or on premise. Visits are deducted as a minimum of half a day. Weekend consulting is deducted at 1.5 x hours used.

Service scope

• Service constraints: Meridian IT continually focus on meeting appropriate Service Level Agreements, SLA's. Customers will be informed of unusual situations related to their systems' performance. Service reporting and management can be tailored to suit a customer’s requirements with 60+ system indicators and management reports to be viewed via the browser or discussed with Meridian IT UK’s Technical Consultants.; ; Systems performance and service levels can be closely monitored by the customer if required using the web based portal. Systems thresholds and tolerances are configured into monitoring software alongside Meridian IT’s management responsibilities and they become the. Key Performance Indicators articulated by the SLA.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically:- Severity 1: Critical impact to Business / System resulting in business critical applications being unavailable; 1 Hour response, 24x7. Severity 2: Severe impact to Business / System resulting in use of business critical applications being restricted / slow; 4 Hour response, 24x7. Severity 3: Some Business impact / inconvenience but business processes able to continue; 1 working day response. Severity 4; Minimal or no Business impact, perhaps requests for information or explanation; 3 working day response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Severity 1: Critical impact to Business / system down resulting in Business critical applications being unavailable, 1 hour response, 24*7. Severity 2: Severe impact to Business / system resulting in use of Business critical applications being restricted/slow; 4 working hours response. Severity 3: Some Business impact/inconvenience but Business processes able to continue, 1 working day response.; Severity 4: Minimal or no Business impact. Perhaps requests for information or explanation, 3 working days response. Price dependant on service option required, i.e. fixed price managed service or call off - reactive support where hourly or day rates are agreed

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IBM, Microsoft, Cisco, Lenovo, HPE, Pulsant, Skytap, Commvault, Juniper, Cloudflare

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau on an annual basis.
• ISO/IEC 27001 accreditation date: First accredited on 16th April 2016
• What the ISO/IEC 27001 doesn’t cover: We have no exemptions. All requirements under ISO 27001 are effectively covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Meridian IT are proud to be a carbon neutral organisation for our offices and general operations across the UK. To achieve our net zero footprint is by having various workplace initiatives in place and supporting our employees be environmental and sustainable conscious. We are aligned with the Carbon Footprint company to plant trees within Kenya and support the local communities. ; Workplace initiatives include minimum paper printing and use; lights on sensor alerts; recycling printer cartridges; maximised and fit-for-purpose office utilisation to avoid unnecessary space voids reducing footprint and utility usage.; We support our employees by encouraging recycling activities; avoid unnecessary travelling by encouraging remote working and virtual meetings. We actively promote wellbeing, ethical thinking and environmental consciousness through our CSR programmes.

  Covid-19 recovery

  During 2020 and 2021 we formed a matrix COVID Management Team to regularly review our operational and client needs, align with our Business Continuity system, follow the latest UK Governments advice and keep our employees and clients continually informed. We have a risk assessment and policy in place covering all operations, which was regularly reviewed as the pandemic progressed. No clients, operations, workforce, or contractual obligations were affected throughout the COVID-19 pandemic, we successfully maintained the high level of service as expected with a 100% retention rate. Today all business is resumed back to 'normal operations', with the greatest difference being, to continue supporting our employees by encouraging a new way of hybrid working, virtual meetings, and reminders to the ongoing considerations of COVID awareness through management control.

  Equal opportunity

  Meridian IT have an Equal Opportunity Policy and an Inclusion and Diversity Policy in place. Our key suppliers are audited formally each year which incorporates ethical practices and their equal opportunity policies. ; We have a corporate D&I community group, sponsored by our Group CEO, to push and encourage D&I initiatives across our global offices. The purpose is to build a more diverse, open and inclusive company; identify and encourage behaviours that nurture diversity and inclusion; be change agents for equality and inclusion for our workplace and our communities; and, foster a climate and culture in which each employee is accepted and has the opportunity to grow and develop in their career.

  Wellbeing

  Meridian IT have a Wellbeing Policy in place to support our employees whilst at work, including a guide for line managers to best work with their team members identifying signs of potential stress. We support our employees mental health through an independent and confidential external EAP service. Meridian IT have a Corporate Social Responsibility Policy and actively supports selected charities through hands-on employee led activities annually.

Pricing

• Price: £700 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at servicedesk@meridianit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.